Airtel Complaints & Reviews

I am Airtel customer for more than 7 years. We recently shifted our house within Erode city. Though the place is within the city limits, the network reach is worst. There are many Airtel users in that street (4 connections in our family itself). The person on the other side could not hear what we speak. The tower point is as low as one and rarely two points out of 4.

If the same scenario continues, we may have to switch to other network.

Please contact [protected]@yahoo.co.in

Thanks,
Surya.

sir,
my net connection([protected]) is very slow from 2days,and i dosint get my net paper bill.please send my bill at given adress
safdar ali mob [protected]

sir/madam
i buy a airtel postpaid sim from nangal your dealer on 2march on this sim envelope only sim no.[protected]F is written and no mobile number is issued or written on this sim , dealer say that company contact your on your alternate no. [protected] for your mobile no. choice but still date 12 march no call from airtel punjab i can receive for this regard , i deposite all neccesarly document related to sim . number of time i going to dealer in this case but dealer say there is shortage of mobile number so your sim is not activated but sir if this is happen It is not the duty of company they personly contect the customber and excuse the custombe I also contact the customber care help line no. but they know nothing in this regard. i also contact on this no. [protected] but they say i is not happen
, you have receive sim but not mobile no. company not give any mobile no. choice on line or thruogh mobile phone
with regard
sunil kumar
from nangal
[protected]@yahoo.com
[protected]

I am bearing Airtel prepaid connection – [protected], on which issues of balance getting deducted by activating useless services automatically. Couple of days back Rs 45-50/- were deducted,

Such kind of incidences are occurring quite frequently now a days, this is really frustrating of every time calling the call center & getting the services deactivated, I guess this is being done intentionally to generate the revenues by this way or the other.

Could you please look into this to get this resolved

I have been using Airtel prepaid service from 2007. When I took the card it was friends card.
My validity was supposed to expire on 6th March 2012. So I asked the customer care which is the voucher for extending the validity and my friends plan should be as it is.
So the customer care suggested me to make recharge of Rs 110/- so that my previous plans would be as it is. I have recharged the of Rs 110/- some where on 28th or 29th feb or on 1st or 2nd march, I do not remember the exact date. Also last year in month of April I have made recharge of rs 26/- (call charges 1rs fro 1st call and 40paise later on, friends plan as it is.)

But from 6th march I have been charged 1 Rs for every call I made also in Happy hours (10:00pm to 06:00Am and 3:00pm to 5:00pm) I was charged 1Rs.
Please tell me how my plan got expired even after extending the validity?

I have been using your services from 2007 and you are not providing me any good service. How can I believe that your company belives in customer satisfaction.
You are just trying to fool me and other customer.
I will have to thing to cancel all my service(including DTH, Prepaid and postpaid mobile connections, data card) with Airtel. Even I would recommend my friends and relatives not to take any services of Airtel.

Even the your customer care support do not have manners to talk to customers. They are saying I have not made any recharge in the month of Feb and march nor do I have made any call to other Airtel number for which I have been charged 1Rs instead of 10p. What a bull and lie statement you are making to me.
If you do not want to provide any kind of good services to your new as well as old customers just tell them clearly soory we cannot provide you any service instead of telling such statement and lying to customers.

Activation of VAS without requesting
I have a pre-paid mobile ([protected]) connection provided by Airtel. The service provider has activated Airtel Gyan Pack service on my mobile connection and debited Rs.14/- till date even when I did not ask for its activation. It is unfair by the service to activate any service without consumer asking for it. Please arrange to DEACTIVATE it immediately & REFILL the deducted amount at the earliest.

I am getting unknown calls from these 2 numbers- [protected], [protected]. When i receive calls from these numbers nobody speaks. I get call from these numbers no. of times in a day.When i try to call back i found these numbers switchoff. Please file a complaint against these numbers so that i dnt get further calls.



Thanks & regards
My number- [protected]...

Hi,

I am call center employee i have 2200 rs balance against my postpaid connection ([protected]). i got a call from agency lady ([protected])and she told me your mobile bill pending submit your all dues. i am reply her i will pay on 8 march. suddenly i my child result has been declare and i have to go school and i have to purchase all books & stationer from the school this is compulsory, only i can purchase from the school. After that i got call against same lady executive and she call me continuously on my number & before that i told him i can pay 8 march all my dues. But she threatening to me & my all call detail sharing with my friends, my father, my wife & also my relative, in spite of she already have my alternate number. i warned many times her. But she did continuously and she is not talked in manner. She many times use abused language with my father and with me. Also she called my wife & give a number which is mostly dialed no. by me. this connection purchase by only airtel to airtel for sales call purpose. And also blackmailing to me, if you not make a payment. “Agency Lady spoke: I will do again”. My relationship with my wife in trouble and she right now left for own her home. I want take very very very very strict action against Agency and also agency lady. Call detail sharing with other people I think is illegal. So it is mean Airtel sell connection for customer benefit or blackmailing to customer. I want take action within 24hour. My first priority – problem should be solve from direct Airtel officer either I would prefer to Delhi Police and telecom ministry.
Regards
Rajesh Malik

I'm using 98 rs Internet package and every month 98 rupees will be deducted automatically,this month it got deducted with 98 and Internet package is not activated,
on 9th march i was having 250+ balance and now it is .9 rs due to the above specified problem,
Request you to activate me Internet package and re fund the currency that you people deducted for Internet usage.


Name - Aravind
Pn - [protected]

i have taken airtel connection in friends plan in 2006 with a call charge tariff of 60 paisa per minute. For many years i have an offer with a call charge of 50 paisa per minute .. now all on a sudden they are changed it to 1 rupee per minute without any prior notice. Now nowhere in india is having such a tariff for local calls. This is cheating and if no further action will be taken . we will make use of number portability and its a bad thing for such a big company..My number is [protected].

Sobin

Airtel 2G GPRS service is pathetic. Firstly even after getting full signal on my micromax dongle i was not able to connect to the airtel network.

Secondly the Customer care service of Airtel is further more pathetic. They hardly solve any issues and keep on directing to newer numbers and keep you waiting . This has become a new source of revenue for Airtel as this is charged @50 paise for 3 minutes.

Thirdly i was accessing my internet smoothly on my linux machine but after 30 minutes of accessing internet i was getting "SIM Card registration failed" message and the customer care service did not show any interest in resolving the problem.

I guess Airtel India is hell bent in making money rather than giving satisfactory service

Bharthi Airtel - Messy Company making unsolicited calls..


Over the last few weeks, we are being continuously disturbed between 1-4PM everyday in the afternnon by unsolicited calls from "Airtel Digital TV". We have tried all means to sensitize this issue with the customer support teams and have failed. They keep asking us to dial some other number everytime, indicating very bad customer support. None of the persons are capable o[censored]nderstanding the issue and resolve for us. They infact told me that it is not a Airtel Issue, but a BSNL Issue - classic case foolishness. I have been using BSNL for the last 15 years and there has not been one single issue like this Airtel Digital TV Issue.

I have aged parents at home and this disturbance is not acceptable at all. We have no interest in having any of these sevices from Airtel..

I visited the kumarapark/seshadripuram airtel office to get details on who can support this - to my surprise none of them knew how to resolve this issue for me..they put me on to a IVR and also tell me some departments wont work on saturday's and sunday's.

Customer support for me in this case from Airtel is pathetic and sucks, 100%!

Is there anyone who can help me address this ?


Sunil Mittal - Are you listening? Your customer support team needs a revamp and some basic lessons!

-Kiran M R

Note:
First Complaint Mail Dated On 27.02.2012 (Monday)
Remainder Complaint Mail Dated On 05.03.2012(Monday)
Another Remainder Mail Dated On 09.03.2012(Friday)

Mobile Number: +91-[protected]
KANAGARETHINAM.V
Last recharge details: RC 35 using easy recharge dated on 27/02/2012.

Dear Customer care Executives,
1. Reference No: CU[protected] Dated on 27/02/2012 Speaking with Ms. Shakthi.
2. Reference No: CWRCH [protected] Dated on 27/02/2012.

I am using this (+91-[protected]) Airtel number from last 4 years, I think I am yours one of the valuable customer. I wish to change my network due to high call cost then I will send the Mobile Number Portability (MNP) request to 1900, then I have receive the call from your organization executive for not changing to other network we will give you the new plan with 6 months validity that offer is

1. LOCAL AIRTEL TO AIRTEL @ 10 P/Min,
2. LOCAL AIRTEL TO OTHERS @ 30 P/Min,
3. NATIONAL CALLS @ 50 P/Min

This Plan is activated on 09/02/2012.

Last one weeks I was received the flash message during messaging is RC 35=35 FTT in main Account! (Without any conditions apply)

Then today (27/02/2012) afternoon I wish to recharge my main account with RC 35 using full talk time offer then my account is credited with Rs.35. Thereafter my plan was totally changed to all network calls @ 1.5 P/Sec. Whenever I wish to call to 198 toll free number service was blocked. My call is totally not reach to our customer care officers calling 198. The uninformed changes by your side I am bothered above that.


Attachment Mail Dated On 05/03/2012(Monday)
No one can respond my complaint mail on last 1 week. So I wish to change my network from AIRTEL to Other one valuable Network because of no resolution/response give from your Airtel network side to the customer.

My Unique Porting ID is AT836885 valid up to 16/03/2012.
The world’s largest No:1 cheating network is Bharathi Airtel Limited, India.
Please take the legal and necessary action on above mentioned airtel network.

I declare that the information furnished above is true to the best of my knowledge.

Regards,
Kanagarethinam.V
+91-[protected]
[protected]@yahoo.co.in

sir this is my mob no-[protected]..i am using a airtel prepaid service on my blackberry bold handset..my balance is getting reduced several times a day like 10ps and 20ps..when i contacted cc they told tat i am using web services..but the fact is that i dont have even the settings for it..i am only using wifi..there is no access point enabled in my handset....so i request you to kindly take note of this and solve my problem..

Sir:
My mobile number [protected] which is in Idea network is applied by me for porting to airtel on[protected], they give a sim which they say that it is TN HLR1 sim, because this number is ported back again to Airtel( before Idea it is Airtel sim), after five days I received a SMS that the porting request is accepted by donor and number will be ported on[protected], ya at that day the idea sim get deactivated and airtel sim shows network, I was asked already to dial 123 and to select language to activate the sim, when I try to do this the IVR guided me to enter your airtel prepaid number, when Input my number, it says that it is not valid airtel number, I tried several times but all in vain, I contacted the customer care for about 20 times on[protected] and 5 times on[protected], but my sim is not activated, ie I dint receive or not able to do outgoing calls, but I receive some messages, The customer care officials just say something but din't say any valid solution, I contacted the Airtel official too, all saying same thing it will be activated after selecting language and they also guided me to recharge various recharges like 33,35,70 or 48 when I called them but none of the recharges are succesful, this is not only my personal number but also official number, I missed many important calls and also I am very much frustrated because of this, I want the full details of the Customer care officials and their higher officials and also the details of showroom officials their manager and all, I want to lodge a complaint in consumer court against all of them for their careless attitude and for frustration caused by them and loss of Important calls. I din't see such a useless network before, their aim is only money and not customer satisfaction

i am struggling to follow up with Mr. Sheetal Kanungo from last 15 days to reactivate my old mobile number ,but pathetic responce from him ,it is on his choice whether he will receive my call for follow up or not ,if received by mistake ,a new excuse will be given ,i wrote a communication to him on 7th after getting frusted ,communication was[protected]Dear Mr.Sheetal ,
This is regarding Mob No [protected] in name of Bharat Business Channel Ltd which we discontinued in the month of Nov’11 due to signal problems. Bills pending for the same (total amount due was 5928.44 as on[protected] was paid through cheque of Rs 119675, cheque no 622438 on[protected].

Now we have applied for re activation of this Mob No in individual name of Santosh Kumar Dwivedi, CAF also has been submitted two times but the same is pending till date. We are regularly in follow up with yourself & Mr. Narendra for the same but no action has been taken till date. Even phones are not being picked up by you people ,I am feeling helpless ,if any issue is there ,at least I expect that you inform me accordingly.

Please look into the matter & do the needful.[protected]it is 10th today but as usual no responce ,they dont bother to keep customer informed ,can any body help me?

Santosh Kumar Dwivedi
[protected]
[protected]

I have opted for 225 booster in airtel, It gives you 10 ps airtel local and local.national sms free. I activated the booster during february, for one month i was sending msg to other state using booster, but suddenly one day the msg is costing 1.50 , even booster also not over. I called customer care, they are telling that the booster covers only airtel numbers,other numbers it will cost 1.50, but i dono how they instantly change plans without intimating . this is not the correct way how a well developed company behaves. it looks like they want to cheat us,

MY AIRTEL DIGITAL CONNECTION NO IS [protected].
1. INITIALLY THE CONNECTION WAS PURCHASED ONLINE WITH A PROMISE FROM CUSTOMER CARE FOR FREE OF COST TRANFER OF MY DTH TO ANY PART OF INDIA HAVING BEEN PURCHASED ONLINE. BUT THEY CHARGED RS 600 FOR THE SAME FOR SHIFTING IT FROM DWARKA (DELHI) TO INDIRAPURAM (GHAZIABAD).
2. ON 14 JAN 12 MY DTH ACCOUNT WENT IN NEGATIVE BALANCE OF RS 5.70/-. THERE WAS AN OFFER OF RS 15/- EXTRA ON THE RECHARGE OF RS. 310/-. WHILE TALKING TO CUSTOMER CARE ON THE SAME DAY I WAS INFORMED THAT AS THE ACCOUNT IS IN NEGATIVE ZONE THIS EXTRA AMOUNT CAN NOT BE GIVEN AND I WAS ADVISED BY THE SAME CUSTOMER CARE EXECUTIVE THAT FOR GETTING THAT EXTRA TOP UP I NEED TO PUT 310+6=316 IN MY ACCOUNT (RS 6 FOR REMOVAL OF NEGATIVE ASPECT AND 310 FOR THAT OFFER). I QUERIED FROM THE SAME EXECUTIVE THRICE AND CONFIRMED BY HIM THAT I NEEDED TO RECHARGE IT WITH 316/ - COLLECTIVELY.
AFTER RECHARGE I DIDNOT CHECK WITH THE SAME AS I WAS NOT HAVING ANY DOUBT.
ON 08 MAR 12 MY ACCOUNT WAS SUSPENDED AND ON QUERY I FOUND THAT MY ACCOUNT BALANCE WAS LEFT WITH RS 1.07/-. DURING CONVERSATION I CAME TO KNOW FROM THE CUSTOMER CARE EXECUTIVE THE ON 14 JAN 12 MY ACCOUNT WAS NOT FED WITH THAT EXTRA AMOUNT OF RS 15/- AS SHE WAS SAYING YOU HAD NOT RECAHRGED WITH RS 310 AND THAT OFFER WAS ONLY FOR 310 RECAHRGE. ON MY INFORMING HER THE CONVERSATION WHICH I HAD WITH THEM ON 14 JAN 12 SHE FLATLY REFUSED DOING ANYTHING IN THIS RESPECT.
ON MY FURTHER INSISTENCE MY CALL WAS FORWARDE TO HER SENIOR FOR THE SAME KIND OF REPLY. FURTHER I WAS PROVIDED [protected]. THERE AGAIN ON THAT NUMBER I WAS TOLD THAT THEY WOULD BE CHECKING WITH THE CALL RECORDS AND IF FOUND SAME CERTAINLY THE LEFT OUT AMOUNT WOULD BE GETTING CREDITED IN MY ACCOUNT AND I WAS PROMISHED THAT FEEDBACK REGARDING THIS WOULD BE FURNISHED FROM 24 TO 48 HOURS.
TONIGHT WHILE TALKING TO THEM ON [protected] I WAS AGAIN DENIED. WHEN ASKED TO RAISE A COMPLAIN AGAINST THE SAME AND FURNISH THE COMPAINT NUMBER CALL WAS ABRUPTLY DISCONNECTED. THEY WERE NOT HAVING ANY FEEDBACK FROM [protected].

3. NOW THE CRUCIAL QUESTION IS THIS THAT SHOULD WE BELIEVE THE PROMISES MADE BY CUSTOMER CARE EXECUTIVE ESPECIALLY FROM AIRTEL DIGITAL. BECAUSE THEY WOULD SAY SOMETHING, DO SOMETHING LEAVING YOU HIGH AND DRY.

4. IF THEY ARE NOT DOING ANYTHING WITHING A WEEK CERTAINLY GOING TO CONSUMER COURT IS IN MY MENU.

5. THERE'S A BIG VALLEY BETWEEN THE BIG NAME OF AIRTEL AND THE SERVICES OF CUSTOMER CARE OF THIS HIGH BRAND.

sir
my nos. is [protected] i want call details of 1.1.2012 to till date
plz sir

Honorable Authorities of Bharti group.

I don’t understand how to start? Still I’ll try to explain the deep concern with the way Bharti group is running his Airtel wing.
I was a customer of Airtel since 2010, my subscribed airtel number was [protected], I enjoyed services of airtel without any complaint regarding network or any other field.

However, I was billed for data usage in my bills which I strongly...