[Resolved] Airtel Prepaid — outgoing calls are barred and not activated even after resubmission of documents | |||
My mobile number is [protected] and I had opted for mobile number portability from reliance to airtel and it was successfully processed on 14sept 2012.I got a confirmation msg for the same on same day.But on 24th sept 2012 I received one SMS asking for resubmission of all the documents along with photo. And on 26th sept, the outgoing were barred and still its suspended instead of the fact that I had resubmitted the documents on 26th evening. Now it has already been more than 72 hours since i submitted the documents. I want the services to be presumed asap without any further delay. Till now my experience with airtel has been frustrating. Let me add one more thing. I had done this MNP from an airtel office only located in 100 ft rd, near domlur flyover. I had submitted all the documents as per their instruction but this all happened. Even after resubmitting, no action has been taken. The customer care people at this office are not able to solve queries at the earliest and they do not respond in a good manner as well. When i went for resubmission, I was even told at this office that i can not use this number anymore because it has been completely blocked. This was told by a guy at prepaid desk. These all are nothing but irresponsible answers. I want an action to be taken immedietely. Thanks Rabindra Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 15 Comments | |||
Comments
Airtel Prepaid Service — Airtel Prepaid- Card barred
Hello Sir/ Madam,This is Amit Kumar and wants to log complaint against airtel prepaid service. I'm a student and had recently got a new airtel sim card (Mobile No. [protected]) in Chennai, and had submitted all the relevant documents. Despite that my outgoing calls had been blocked. On checking with customer care, I came to know that the documents were not received. So, I re-submitted them. This happened last week.
Despite that, I never got my outgoing enabled & to add to this, I realized this week that my card has been barred and is no more functional.
I checked with customer care executive yesterday (27/08/08, around 8:00 pm), asked for assistance but, was of no use. My call was forwarded to Manager, Mr. Mangesh. I narrated the entire story. But, he refused to log the complaint & said that nothing can be done. My mobile no. details no more exist in their database.
The call transaction no. was [protected].
It was ridiculous experience. The problem is I never got any call/ sms from airtel beforehand saying that my card is getting barred. Also, twice I had submitted all my documents.
As it was new sim card & was not used much so I had good balance as well.
I would appreciate if anything could be done about this. For any further details, you can call on [protected]
Thanks,
Amit
Airtel — outgoing calls are not activated
the outgoing calls of my airtel sim are not activated yet earlier it got some problem and we discountinued the sim then when we call it always says that the outgoing facility is not avialable try customer care but the customer care numbers are not connecting to the executives n we tried it more than 100 times so i want u too help me n plzz activate the outgoing service of the sim!Airtel Prepaid — Even after giving all documents outgoing stopped
Outgoing calls are stopped on airtel prepaid connection inspite of the fact that all documents are given to the local dealer. (1 passport photo, photocopy of driving licence, Pan card and address proof). Very poor service of Airtel. Inspite of repeated visits to the dealer M/s Krishna Communication (Mr. Laxman) neighter he gave satisfactory answers nor he tried to resolve the issue. On every visit he gives some excuse. I am continuously writing to customer care but they are also sending emails just for record sake without any corrective action I want Full Details our phone in my inter net id like missed call, receiver call, dialled call, sms in & out
& my phone canct my net id
& my phone canct my net id
It is definataly frustating. I am also facing the same problem with prepaid airtel mobile.I have stopped using the same.BSNL landline is best, this is govt. org.hence started using the same.BSNL is govt org. Due to heavy competition BSNL people try to give better service. They are more coordile than any other pvt. mobile co.
I Am customer of airtel hariyana. Whenever i come to rajasthan there is no outgoing call from my cell. Only 121 i can dial. But 121 say that it is rajasthan's customer care. And you dial hariyana customer care. But i can't do that for loging a complaint. Is this form is monitor by airtel than do the needful please.
This is vasanth Kumar and wants to log complaint against airtel prepaid service. airtel sim card Mobile No. [protected], and had submitted all the relevant documents. Despite that my sim had been blocked. On checking with customer care, I came to know that the number had gone to free number. So, I went to re-submitted the documents.but in rajaji nagar out let did give me correct infrmation . realized this week that my card has been barred and is no more functional.
I checked with customer care executive from out let only, asked for assistance but, no use to talking to them. My call was forwarded supervisor, Mrs shoba. I narrated the entire story. then she told i will release the sim within 3 week days but in out let they didnt came forward to take my application. i clearly told sim have lost but they replied i need sim number .. how to explain i do no
It was ridiculous experience.
I would appreciate if anything could be done about this. For any further details, you can call on [protected]
Thanks,
vasanth kumar.r
I checked with customer care executive from out let only, asked for assistance but, no use to talking to them. My call was forwarded supervisor, Mrs shoba. I narrated the entire story. then she told i will release the sim within 3 week days but in out let they didnt came forward to take my application. i clearly told sim have lost but they replied i need sim number .. how to explain i do no
It was ridiculous experience.
I would appreciate if anything could be done about this. For any further details, you can call on [protected]
Thanks,
vasanth kumar.r
Airtel — prepaid card barred
dear siri was using airtel service from last 6 to 7 years
my number was [protected]
it was my business number
some days ago
airtel block my card and transfer that no. to another person
though it was life time valedity card
when i contact airtel they charge some amount and i give new sim
but service not activited
then after one day call me and told that u cant get that no.
i had airtel prepaid card, my outgoing and sms services were barred, without any notification till date.even i am unable to call the customer care number also .customer care 121/ 198 nobody is going to help on this matter ...they disconnect the lines very frequantly..
i had submitted all the documents, still this problem going on..
i m using this number from last 8 yrs approx never faced this problem in past but now unable to understand wats going on ?????????????
if possible please help me on this issue on urgent basis
i had submitted all the documents, still this problem going on..
i m using this number from last 8 yrs approx never faced this problem in past but now unable to understand wats going on ?????????????
if possible please help me on this issue on urgent basis
issue is resolved after i faced lots of inconvinience
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Airtel Prepaid — outgoing barred
i had bought airtel prepaid card but only after few days , my outgoing and sms services were barred ,without any notification till date.customer care 121 services told that few more documents had to be submitted.i nowhad submitted all those documents,still to no avail.its been 6 days since i first launched my complaints to customer care services,now even my calls to cce has been barred.i think they should have asked for all relevant certificates before providing sim card and atlest before call barring they should have notified,giving some time to submit remaining documents that were never asked while purchasing card.