Airtel Complaints & Reviews

This is a general complaint of Airtel. You should remove all VAS from those customers on whose mobile Airtel Company has applied without thier consent. CAn You do this? All customers will be thankfull to you. I have started awaring all the customers by blogging, sending emails & other possible means. I personally request all the customers to read & follow the steps of my letter below.

"Jago Grahak Jago"
Airtel Mobile company is providing cheap & new schemes daily.
Do you know how is it doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number by mobile company without your consent ?
Airtel Mobile company is fixing/applying unwanted VAS on your mobiles & you may or may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get their mobile recharged. They have been complaining always about deductions by the mobile companies. Among all of these I found a customer (Age 70 Years) of Airtel on whose mobile Airtel Company has applied a record number of SIX VAS such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack, Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every month mercilessly. ( For proof I have images of his screen)
*Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on

You can know from above message that how many VAS are applied on your mobile by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START space 0 to 1909'
You will get a message to confirm
Reply 'YES'
If you think this information is helpful then please help others to save their money & send this information to your friends & relatives.
Have you saved your money ? How do you rank this information?
NORMAL - GOOD - VALUABLE !
PLEASE REPLY.
WAITING FOR YOUR REPLY..
Thanks & Regards

Ashok Chawla
www.narindraworld.com, mailid : [protected]@gmail.com

First Digital Photo Studio Of Kurukshetra
&
Communication Shoppe

pl, deactive the airtel tv live

My mobile No. is [protected]. Since from 12.02.2009, I have requested to Airtel to deactivate the suvidha of Rs.2/- pratidin ke darse etc... I have send the several messages to the Airtel in the month of February-09 and March-09 (i.e. on 12/02, 14/02, 16/02, 17/02, 19/02, 21/02, 2/.02, 28/02, 02/03 & 04/03) requesting for deactivation of the said services. However, till today the service is not deactivated by the Airtel. I have made the calls to 121 also but in-vain. Now Airtel is deducted Rs.2/- per day from my account. Pl.do something.

I have taken a new post paid connection of mobile on 04.04.2011, the details are as below:

Account No. [protected]
Mobile No. [protected]

On 27.04.2011, suddenly outgoing call is stopped. I informed the same to customer care and the concerned person (Mr. Puneet ) of Airtel Shoppee at Tonk road, jaipur from where I have taken this connection. While discussing it is found that this is happened because of residence address verfication. It is surprised to me that no one is visisted to verify the address.

Reply of airtel:
We would like to inform you that the Outgoing call service for your airtel mobile number [protected] has been deactivated with effect from[protected] at 19:51:55 hours.

However, we wish to inform you that we have already registered your concern regarding the deactivation of your airtel account. For your reference, the unique Service Request number is 37117865. Our team will be contacting you by[protected] within 09:30:00 hours with an update on the same.

My reply:
On enquiring through customer help line number (i.e., 121) that out going services is barred because of address couldn't be verified.

How it is happened I do not know.

On the same address, today I recieved monthly bill through courier and few days back I recieved welcome letter. Had the address was not verified how these post are delivered.

Hence, I request you to kindly do needful at the earliest in order to restore the barred services it as it is already more than 60 hrs. You will appreciate that now a days without mobile it is difficult, hence, further delay may leads to the switching of operator at my end.

Airtel reply:

This has reference to your Address Verification issue for Airtel postpaid mobile number [protected].

Thank you for your email to Airtel and the opportunity to assist you.We regret the delay in responding to your mail.

We regret the inconvenience caused in this regards. As per your request we have forwarded your issue to the concern team with request number 37117865. The concern team will revert by 04 May 2011.
Warm Regards
Ashutosh Sharma
Nodal Office
Bharti Airtel Limited

My Reply:
Dear Sharma Ji,

Does it it take so much of time to resolve such a small thing, the phone is deactivated since 27.04.2011 and today is 02.05.2011 and I am surviving without mobility. I feel that airtel is behaving like a state Govt. office where you have to wait for each & every instruction/decision/ facilities. I recieve your welcome letter, monthly bill on the same unverfied address.

It is really disgusting that a so called professionaly managed company behaves like this.

Aitel Reply:
This has reference to your Address Verification issue for Airtel postpaid
mobile number [protected].

Thank you for your email to Airtel and the opportunity to assist you.We regret
the delay in responding to your mail.

We are truly sorry that we were not able to fulfill your expectations for this level of service. We value your feedback on our services. Please be assured that we share your anguish and have taken adequate steps to ensure the non-occurrence of such incident in future.

It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us.

Warm Regards
Ashutosh Sharma
Nodal Office
Bharti Airtel Limited

My reply:
Dear Sharma Ji,

Everything is fine but tell me when my SIM will be activated.

I am without mobile since 27.04.2011 and requesting you and 121 by e-mail as well as telephonically but nothing happens neither address verification not SIM activation. Had it been known to me that this is the level of services you offered to your customer in this circle, I would have never come to airtel.

Similarly, I applied for airtel broadband and after one week your representative told me that it is not possible due to company’s policy than I went to BSNL, broadband as well as land line connection was done within 6 hrs of submission of forms & documents. This is for your information.

As you said my problem (service request No.[protected] will be resolved by 9:30AM 04.05.2011, I will wait only upto this time and at 9:31AM I will apply for new mobile connection with BSNL or any other. I request your office in that case please refund my security deposit necessary deduction, if any or after adjusting my usage.


Then on 1800 hrs on 03.05.2011, suddenly mobile start working and on 04.05.2011 I ppaid the dues well before due date of 12.05.2011. On 09.05.2011, a person came and verified the address and went with Ok as everything.

Now today again from 1200/12.05.2011, all the services stopped.
so I write them as below:
Again You made the SIM inactive from 1200 hrs.

Why? Nobody knows. No information, suddenly you have stopped all the services.

Could you please inform me why is this so?. I paid the bill well before time, security is lying with you.

Why You are doing again and again like a Dabba service provider who has no moral that these days how important is mobile connectivity. How one can help himself in case of any emergency with him. Now again after 10 days of service I am without SMS, Phone connection, even I cannot talk to your customer help.

If you can not provide the services please close down.

For your information, I am sending my grievances to times of India for publishing the same in suitable corner, pasting the same to facebook so that everybody should know how you are serving to your customer.

Deepak Chandra
52/10, Ground floor,
Shipra Path, Mansarovar, Jaipur-302020

Alternate No.[protected]
Mo.: [protected]

I am using mobile no [protected] for the last 6 to 7 years and I got it converted from Post Paid to Pre paid app 6 months ago. From today morning the services to the numbers have been deactivated without any notice to our surprise, we thought it to be a technical issue as Airtel is upgading it's system as per their communique. I called up the customer care at around 10 pm but there was no clear answer rather the executive told me that the lines are down and I need to call up tomorrow 6 am to get the information which to me is shocking that U r telling a customer to call early morning to get info and he even refused to give me the service request number. They sent me a message at 10.08 pm that the services are barred as they don't have the requisite documents for the connection ( that after it being used for more than 7 years) . It is very insensitive on the part of Airtel they have disconnected the services without even asking for documents even once and also informing after 14 hours of service being barred. There is no incoming or outgoing which is causing undue harassment to a consumer. I request you to take some strict exampalry action against these arbitrary one sided actions which cause harassment to the consumers.

Hatish
[protected]

Hello,
this is harpreet singh using [protected] airtel prepaid no. Before someday airtel activated a scheme of fifa world cup a charged rs. 5 for it. But i did not call them or do anything for activation of the scheme.. Then i called customer care, they deactivated it, but again it was activated n charge rs 5. three times it happened and charged rs 5.

Airtel-The Cheats
In recent times we all have been so dependent on technology especially our cellphones so indirectly which makes us more dependent on our service providersi.e airtel,bpl,reliance etc..,but what if these service providers start taking advantage of our dependence on them ,Such is my case n many others for sure.
Let me talk about my service provider “[Airtel]”where they charge people to maybe compensate for the charges they pay Shahrukh Khan to endorse their brand.They provide for different packs for internet activation to make people’s life simpler but once you activate one of their so called services this is what happens:
I activated their daily internet pack of free [protected]@rs.3 n 30paise for every 50KB after finishing the 10MB limit ,now before activation I check my Balance which happens to be ,rs.194 after activation of this pack I surf the net for hardly anytime after which my balance happens to be rs.43.98,now shocked n surprised I call up custormer care no:198 where the executive tells me that my complaint will be forwarded n I shall be receiving my complaint no. shortly but even after 2hrs I donot receive any msg.When I call back I’m connected to their senior executive who instead of listening to my complaint carefully tells me that such a service was never activated on my number,on persisting telling her that I did surf the net after activating this service she has the odesity of telling me that none of the schemes on my part were activated n I have been charged for what I have used n slams the phone down even without listening to what I have to say then they call themselves as “CUSTOMER CARE”
Now after this sought of an experience I surfed the net definitely from my personal computer not making the mistake of surfing it from my cellphone,I came to know that Airtel tops the lists of being the Service provider which should be Stayed away from on “The Indian Consumer Complaints Forum and on reading further ahead I read many similar complaints to mine,this is the way a common man’s money is being eaten up by them n ironically calling them India’s No:1 service provider,of course at the cost of the customers hard earned money which they eatup in such schemes.
Many customers just letgo of such things being done to them but lets face the realty its high time people should stop falling prey to such tactics n standup because this hardcore business of fooling the common man is never going to stop

Airtel Prepaid — AIRTEL VALE CHORR HAI

AIRTEL VALO NE MERE MOBILE PAR BINA MUSSE PUCHE HI APNI SERVICE ACTIVATE KAR DI
ISKI VAJHAY SE MERE BALANCE KA NUKSAN HUAA HAI

Even i had the problem with airtel prepaid network.Ihad just cal the airtel Cc No 543216 they had deducted balance frm my acct.

You looks so uneducated person on the world..
Did they put you in to jail and gave third degree tretment as you are telling they forced you change the plan.
If you dont know how much you are using the broadband then you need to chek daily how much internet or download you are doing. you dont have comman sence and making a complaints on SUNIL mittal.
first be educate as you have internet and next go with the other people suggestion. you alway have rights to change the plan or broad band service provider. use you brains...

Ranga BHOS DK,

Resolve karne se kya hoga?

TERE saaale chutiye operations waale, fir se plan change kar denge, 1-2 weeks ke baad.

Tum chutiye ke patthe ho saalon.

Tumhein sadak par nanga karke patthar maarne chahiye saalon haraam ke pillon !!

No wonder, AIRTEL is loosing its customers in MOBILE space !! Wahaan bhi tum prepaid mein VAS activate karke logon ke paise churate ho !!

BROADBAND mein sirf isliye tike ho, kyunki, there is no competition.

I wan't to see AIRTEK wiped out by the public.

CHOR SAALON, TUMHARI MAAA KA BHOSDA !!

Regards
TMKCMKKL

http://www.speedtest.net/result/[protected].png

Kuku Kumar
just wait and watch.
Top 10 Telecom Companies in India in terms of Revenue 2009-10
www.blogsolute.com
Recently concluded survey by Voice and Data, CyberMedia group, revealed the current top 10 telecom service providers in India. Without any doubt, Bharti Airtel emerged as top mobile operator in India.Kuku KumarAirtel Sucks - Pay for calling the Customer Care
I have been asking for disconnection since 30th of April 2011 so far no luck. I had an unlimited plan five years ago @799/- per month, now monthly bill has reached Rs 1250/-. Six months ago there was no 15gb cap on download. Airtel is most inefficient & mismanaged. They are getting what they deserve. please read all the posts, its a wake up call, get better people to work for you. Donkeys can only bray.
well manipulated

Airtel Prepaid — AIRTEL CHOR HAI !!

SABSE BADA CHOR AIRTEL HAI !

BEHEN KE LODE, BINA BATAYE PREPAID VALUE ADDED SERVICES KE PAISA KAAT LETE HAIN.....

SUNIL MITTAL, APNE BACCHON KO CHORI KE PAISON PE PAAL RAHA HAI.....

LOGON SE CHORI KIYA HUA HARAAM KA PAISA, HAZAM NAHIN HOGA TERE BACCHCHON, BEHENCHOD !

AirTel — hai

Iam using air tel number some pursion is change the another company he is inset the [censored] address that is my number i have some proof also that is my number pls give me my number back

Dear Rakesh

Try to resolve it soon i m getting calls from collection department ...

Neha - [protected]

Dear Rakesh,

I m not neha the no which i given is from collections team and the lady name is Neha. She is keep on calling me.

Hope a lighting reply soon.

Srihari

Replied on the given id ... Please revert back asap

Sri

Can some one reply on the issue ... I m getting calls but there is no resolution yet.


Sri

Mr.Rakesh Please respond as i m getting calls from Neha - [protected] she is harrsing me like any thing. She doesn't have any respect towards the customer.


Hope a quick response which will help me.

Dear Rakesh,

Don't be so smart i have mailed u and i didn't hear any thing from u...

Proof :


from [protected]@in.airtel.com
to
date Sun, May 22, 2011 at 1:07 PM
subject Collection Executives - Showing hell to me
Important mainly because of the people in the conversation.

hide details May 22 (9 days ago)

Dear Customer,



This is to inform you that your concern has been noted and our team is
working on a resolution. At the outset, we apologize for the
inconvenience faced by you. We will get in touch with you for further
details of your concern as the need arises.





Regards,

Rakesh Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

[protected]@in.airtel.com <mailto:[protected]@in.airtel.com>





Connect with us 24X7 and we will be happy to assist you with a swift
resolution to your queries on all our products and services.

<http://www.orkut.co.in/Main#Profile?uid=[protected]>
<http://www.twitter.com/airtel_presence>
<http://www.facebook.com/pages/Airtel-Presence/[protected]>
<http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
>





________________________________

From: Srihari Reddy < > [mailto:Srihari Reddy
< >]
Sent:[protected]:58 PM
To: [protected]@in.airtel.com
Subject: Collection Executives - Showing hell to me



Dear Airtel,

Please check the below

My contact no:
http://www.consumercomplaints.in/complaints/collection-executives--showi
ng-hell-to-me-c573222.html



--
[protected]
Srihari




This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Dear Customer,


We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Kindly provide us more detail like your order no, mobile no or registered email id with us, so that we do the needful.

If you require any other assistance, please send us a mail at [protected]@easymobilerecharge.com

We hope that you will provide us another chance to serve you.

Best Regards,

Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.com

airtel broadband internet fixed line — cancellation of the connection

i would like the cancellation of my broadband connection as iam not happy with the plan you are offering my account no is16565006 my mobile no is [protected]

airtel / Broadband line — cancellation of broadband connection

I have cancelled my air board band connection (land line No.[protected] through customer care they give me airtel complain no. 3010242, i have regular fellow up with their executive they also confirm me through phone call my connection was disconnected, but after 1 months they send me one bill,then i contact to customer care they told me we have not received any request on such number.They cheated me they asked me first you have to pay 4 months bill then we shall think to consider your request. I would also like to highlight that one of there representative Mr. Indresh Yadav ran away by taking my money of Rs. 1000 at the time of connection. I suffered a lot from that and also did not get any support at that time from you. Please help me sir.


With Best Regards

Ranjay Roy
[protected]

Hello All,
I Agree, AIRTEL has a log history of cheating people and they will continue to do so. I have been using Airtelbroadband fixed line since last 3 years they seem find new ways to grab your money.
I had requested for cancellation of fixed line and broadband connection since last 2 days, I was asked to visit the local office and placed my cancellation request and even called 121 (which is not free) and requested cancellation but nobody seems to be bothered.
It is better that I stop paying them.
NEVER NEVER TRUST AIRTEL,

Airtel broadband speeds are good and stable.

The problem is with the "my airtel" website. The design and usability sucks. Login is difficult due to traffic, payment errors all the time. How can a private telecom company sport such a slow website. Their executives call all the time for payment, its frustrating.

Any senior exec in airtel watching this space?

Yeah, I agree. This site is down most of the time. Even IRCTC is better then this site.

Worst website by any service provider i have ever seen.
Even govt. websites are better then this.
It took more then 1hr for login & putting recharge for my dth. connection.

Hi Rakesh,

I have written you the mail with my contact no. However, note further what Airtel is doing to me:

After writing atleast 6 more mails to your [protected]@in.airtel.com, they called me yesterday, and again informed me that my unbilled balance was around Rs. 563, and that I should make another payment of Rs. 63 so that Airtel could do the porting. Are you guys playing games with me? First, I made a payment of Rs. 100 for unbilled amount, then you called me again to make payment of Rs. 400, now again you are asking me to clear the unbilled amount of Rs. 63!! How many time am I supposed to make payments to you??

Anyways, I have made one more payment of Rs. 150 to you. YOU GUYS ARE NOW TRYING TO HARRASSING ME ON THIS MATTER! You are delaying the MNP process, and then coming back to me every 3rd day asking me to make more payment. Either you think I am a thief who will run away with your Rs. 63, or plain and simply, you are trying to harass me by first not improving your services, and secondly not porting out my no. sine past 20 days.

Rakesh, it clearly shows how irresponsible and insensitive you are towards the customers! I have not only replied to your comment on the above thread, but also mailed you with my complete contact details and details of complaint in my mail dated 15/05/2011 to [protected]@in.airtel.com. You never called me back, but instead feel the issue has been resolved! Funny, isn't it...

If you cannot hear me back now on an internet public platform, you can never ever hear me back!

You guys suck...

complaint here : http://pgportal.gov.in/

Hi Airtel,

Still the issue is not resoved, the billing issue with GPRS still exists in my airtel number [protected]. Already many complaint numbers available. Service Request number 37373260. Please resolve this problem at the earliest.

Regards,
Karthik.G
[protected]