[Resolved]  Airtel — Regarding online recharge complaint

Airtel mobile service provider — Regarding Recharge

Dear Sir,
I have a Airtel life time prepaid mobile connection.
My No. is [protected].
Whenever I recharged to my Phone, it consumes my Rs. of talk time itself automatically. I recharged my Phone many times
but my talk time Rs. reduced without making a single call.
There is a message come that " Thankyou for using chat"
But main problem is this that I am not using my phone for
chat or any other enjaying service.
Please tell me what should I do.
Before I disconnect my connection and take a new connection
of other mobile service provider.
Please tell me the address of Higher Authority.
Thanking You,
Regards
Sanjay Kumar
[protected]

Dear Sir,
I am airtel customer since 2 years, My no is [protected]. But before January, 2009, this no. was in the name of splendid Techno Systems. But after leaving this company, I had been issued this in my name i.e. Praveen Kumar . I have requested to convert it in prepaid but airtel customer care & respective outlets refused to do the same, they say that minimum three month time is required for the same. I waited for 3 months & again requested, but again refused, & said that ID is not clear, but I gave same ID which was given to convert this no in my name. I have given many other ID but refused saying that no ID is clear. But I am not getting the point, when I purchase a new connection, there is no problem with the ID, but airtel has problems with this ID . Many time I went to your outlet in Dwarka sector 5, but they refused without giving any reason & many time talked to customer care but no fruitful result was obtained. So please convert my no in prepaid services & give your good reply.

In the past I faced no problems with the Services but now I am not satisfied with the Airtel services. I am using Airtel Since my Childhood and My Family too. But after this case, I am very frustrated and don’t want to use any kind of airtel services in the future.

Please look in the matter so that it can be solved earliest.

Waiting and hoping for your kind reply as soon as possible.


Thanking You.
Faithfully,


Praveen Kumar
[protected]

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Airtel Mobile Service — Recharge regarding

On receiving an offer for recharge in my mobile no.[protected], I have read 30Days as 300 inadvertently and charged for Rs.916/-Only after recharging it came to my notice that it was only 30 days validity.Actually a space bar in between 30 and Days was missing in your offer.
The offer was
916 Golden recharge...........Dtls 51572.
Hence I request that the remitted amount may be changed to normal scheme at the earliest.
Kindly note that I and all my family members use the airtel service despite several offers for women and for State Govt. employees( I being an woman employee of Kerala State) offered by BSNL.

AirTel — COMPLAINT ABOUT RECHARGE

I Jaspal Singh want to tell that I am using Airtel Number [protected] which is Prepaid. As per the Airtel Scheme I always recharge my card with Rs. 75 in which I get Rs. 75 as the full recharge value valid for 7 Days. I recharged my account on 5th through an easy recharge dealer who are involved in recharging any mobile number as well have the facility to pay your electricity bills and telephone bills. But I could not get any recharge from that, whereas the amount was deducted from the dealer's account. When I called the customer care, i could not connect my call to the customer care as it became a paid call from this month onwards. So i could not fire a complaint against the problem in the customer care. After that I got a survey message from Airtel to asking me to give a brief about the call and service which they give us. There also I replied that I was not satisfied with the service. Still I did not get any call from the customer care of Airtel.

Now I would be very obliged if I could get the recharged amount refunded to my account.
Thanks

Jaspal Singh

Airtel Mobile — Online Recharge in Airtel Site

I tried for recharge in Airtel. I gave all the details in their site. After final stage they took the money from my accout they didn't recharge my mobile. After that I am able to raise a request to them and also cusntomer care are not be able to connect.
This is my Transaction ID: 934419

PLease don't try to recharge in Airtel sites.

Namaste Mr. Bawane,

This is to inform you that your concern listed on 15 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste Mr. Bawane,

We would like to inform you that your concern listed 15 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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