Airtel Complaints & Reviews

Dear Sir,

My airtel prepaid no [protected] using last-.4 years and i not started any Value add serviced , but this month with out any information how to start value add serviced , and u r company deduct my money and u r customer care also told we r not able to refund u , this is not a good job.

So i want my money refund and don't start any value add services in my number........

Hi,

This is Manish from Bangalore. I had made a complain with Airtel DTH customer care under the reference no.20795498 on 14th July. The issue is regarding no signal in TV.
I also got few calls from Airtel customer care and they promised it to be resolved on 15th and then 17th and again on 18th July, but today is 19th July and yet no one has come to check. They also gave me the number of the person visiting my place, but he came out to be the Manager (Rajesh - [protected]) of service centre. He again gave me the number of the supervisor (Deepak - [protected]) who is supposed to assign the task to his team, but he talks as if he is my Manager and cuts the calls without even responding completely. And again I keep getting calls from Airtel asking if the issue is resolved, and they again promise that it will be resolved by today/tomorrow.

And best of all happens when I get a call from the engineer and he says that I will not come ([protected] - didn't tell his name). A big LOL

Not sure who is responsible for the delay. But it seems AIRTEL has started following the steps of our government organizations by becoming non responsive.

It makes my laugh at the way this company make promises which does not seem to come into reality.

Sir,
I'm vignesh my mobile no is [protected]. I'm using 3g network
In my mobile . But I'm not getting the speed of 3g network I'm getting
Only 2g network speed . I complained several times to customer care
About this issue but there is no proper reply . This is my last complaint
No c3gsp[protected] so kindly verify about issue
Clear the issue as soon as possible.
Thank you.

We bought an Airtel 4G connection last month (sim no. [protected]). The connection was used from 14 july 2012 only and has not been functional at all. Despte a promised speed of 76 MPBS, we have NEVER received more than 0.13 MPBS which is pitiable. Despite numerous reminders and complaints (complaint no. 44734005 dated 15 july) the situation remains unchanged. Moreover the customer service is pathetic with little response even on customer initiated calls. Would definitley wish to return this exorbitantly priced mistake and advise everyone to stay away till Airtel actually knows what is is doing.

I HAVE 2 COMPLAINTS AGAINST AIRTEL MOBILE SERVICE,

1. WHEN I CALL TO AIRTEL CUSTOMER CARE TO TELL THEM MY PROBLEM MOST OF THE TIME THEY DISCONNECT MY CALL WITH OUT ANSWERING OR RESOLVING PROBLEM, THIS DISCONNECTING CALL PROBLEM HAPPENS FREQUENTLY.

2. PROBLEM (MENTIONED IN 1ST CASE) FOR WHAT I AM CALLING TO AIRTEL CUSTOMER CARE IS, I HAVE ACTIVATED 3G SERVICE ON MY MOBILE NO. [protected] ON 18JULY12 AT AROUND 7-30PM TO 8.00PM BUT STILL I AM UNABLE TO OPEN A SINGLE WEB PAGE ON MY SONY ERICSSON WALKMAN LIVE WT19i ANDROID PHONE.

I AM VERY DISAPPOINTED WITH AIRTEL SERVICE.....

-Sunny
[protected]

hi,
I have lost my prepaid airtel sim card with number [protected].please block the sim and mobile also
lost date of mobile is 1872012 pleas block my sim card.
and please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). If any further process is there to issue the duplicate Sim card, pl. let me know.

Thanks & Regards'
aakash dangare
28969183

Airtel 3G wrong deduction from main balance. My phone # is [protected]. I lost about 300-400 rupees because of wrong activites of Airtel. They are not ready to acknowledge this and give me back my money.

1. I activated 3G with 198 rupees 500 MB valid for 1 month, my problems started after this. This is around 27th May.
2. First they deducted about 20 rupees, saying that I activated services. I called call center and informed that I have not activated any services and demanded my money back they agreed to look but nothing happened.
3. Then money was continuously deducted whenever I used 3G, when I called call center I have got wierd replies. I was told that I will get a call back within 24hours, when I did not receive the call. I called the call center couple of days back, to my astonishment the call center executive told me that my 500 MB expired with in three days around 30th May.
4. I told the call center executive, one floor leader, that I hardly used internet and its impossible for 500 mb to get over within 3 days. I also got messages perioducally and on the final validity date I had about 200-300 MB left in by balance. He is not ready to acknowldge and told me they can not do any thing. I asked them proof for this, they told me to do whatever I want but they were not ready to aknowledge that money was wrongly deducted.
5. I was also told that 45 rupees were deducted, because I used some alert service and I had sent about 15 SMS. I have never send any SMS, and my phone also does not have this information. When I told Airtel call center about this, they told they can not do anything and asked me to do whatever I can.


I demand all the money I lost because of deducting balance without my knowledge and acceptance and in a wrong way. Pls also let me know the avenues to resolve this issue.

Dear Sir/Mad'am,

The Internet connection with IP TV has been established by Airtel on last week of May.
The company promised to visit of concern persons of the company while we would have any type of problem in connection.
But after taking the connection neither Internet nor IPTV is working properly.
I have been calling many times for last one months.This made me mentally upset.This service has effected my work and made a big economic loss.
So take an effective action against the service provider so that they wouldn't be able to do so with any other customer.

regards,

Saquib

[protected]

Sir

I am receiving calls and missed calls from [protected] (Airtel Number, Bihar circle) continuously. The person is unidentified to me and talks badly. I dont know the person. Please lodge my complain and help me to get rid of these calls.

I have recharge topup against 50/-. The whole amount has been deducted from my sbi account but still not recharged.

Sir,

I am using AIRTEL 3G Datacard since 3 months . Suddenly it has stopped , providing 3G access to my datacard . The data is charged in the 3G package but giving access in 2G . I have also registered complaint to AIRTEL , there is no reply from them . I have tried through customer care those people skipping by saying that we dont belongs to that department.It is also charging money to take a complaint.I have also been to the Airtel service centre located at chrompet even though the problem is not solved.
DATA CARD N.o: [protected] , reference no. registered is C3GSP[protected]
email id : madhukar.[protected]@gmail.com
ph:[protected]

thank you

i hav done recharge of rs.200/- through internet using "https://pay.airtel.com/PrepaidOnlineRecharge/mobileRecharge.jsp "
i paid the amount through my sbi online account, the amount has been deducted from my account , but recharge has not been done to my airtel number [protected].......... "MSBI[protected]IGB7316758" this is the narration in my bank a/c number for this transaction..... plz check into this & reverse my amount....

Hello,

I have a Airtel Prepaid number. I want to PORT out my number from AIRTEL to VODAFONE due to network problem.I had given a request for PORTING my number to Vodafone at Vodafone store with proper documents and ID proof's. They said that my number will be PORTED within 7 days. I got the new SIM also and it will get activated as soon as AIRTEL discontinues the services from there side, as said by the VODAFONE Store staff.

It's been 10 days now that my number has not yet PORTED to VODAFONE, every time I call AIRTEL Customer Care, to know my Status of Porting they say that the request is under process or sometimes they say that it has been cancelled by me which is NOT true. I got a call from Airtel team, they were asking me the reason of porting out. I said that i am facing so much of network issue that's why i want to my number. They said that we'll sort out the problem as soon as they can and asked me to cancel the PORTING request. I said i'll cancel the request If and only if they can do something with the 7days time which i have got from VODAFONE to port out my number. The representative replied that he'll look into the concern and will try to resolve the problem.

Yesterday, when i again called up customer care, that time they said that i have cancelled the complain from my side which i have not. Everytime i call the customer care i am hearing a new excuse from their side. Some say that there is NO DATA regarding porting, some say my number will get ported out soon, some says that I have cancelled the request from my side.

I have registered a complain with AIRTEL regarding the clarification with this issue. They registered my complain with complain number: CMPRO[protected] and assured me that i'll get a call back from there side by 18th July 2012. But still i have not received any call back from them.
I am very much unhappy with their services at this point of time. Airtel doesn't know how to treat their customers.


Kindly look into this matter and help me to get out of this.

Regards:
Archit Mathur
Mobile No: [protected]
E-Mail ID: [protected]@gmail.com

Hi,

I have not had internet at my place since Jul 14, 2012. I had complained earlier that landline + internet is not working (req no[protected]. This req no was open until yesterday - someone came to my apartment on 16th July, ran a check with his modem and said the problem will be solved by tonight. I still do not have internet at my place.

From that day I have been calling Airtel everyday and they say the same thing again and again. They say someone will call me by 9 am the next day and the problem will be solved. That never happens! Today, when I called customer care in the morning, they said, the problem has not been solved since the complaint was in the 'landline' category, so he registered another complaint (req no.[protected]. He said I will get a call at 3 pm today regarding this - that did not happen! I called again: this time the person said, I will get a call by 5 pm regarding this...it is past 5 pm and I have got no call. This only shows how incompetent, inefficient and useles people are at airtel customer care are!

Can you tell what is going on here? I want this problem solved as soon as possible. At least have the courtesy to let me know what the status of the problem is!

IF YOU DO NOT SOLVE THIS PROBLEM BY END OF THE DAY TODAY- OF COURSE I WILL CANCEL MY AIRTEL CONNECTION. BUT I WILL ALSO GO TO THE PRESS REGARDING THIS AND REGISTER A CASE IN THE CUSTOMER COURT AND TAKE LEGAL ACTION!

Contact info:
[protected] OR[protected] for sms

Hello Sir,

I had Airtel land line phone number [protected] and my account number is 16461655 which i disconnected because i am going to shift from delhi to bombay before last 3 or 4 moths after clear all payments . After Disconnecting phone i am getting so many calls from Airtel to reactivate number again. But now i am getting call for outstanding bill of Rs 540.Please Stop this Calls as soon as possible. I dont have problem to pay rs 540 but it is not fair. And please arrange call back for me and provide one agreement (Slip) which i can show in future . And Airtel please maintain your Data Base care fully

Thanks Sunny Arora
[protected]

2 days job takes 2 months to accomplish and still not done...

Airtel is in the bad company of dealer network. A franchisee ( cold calling company with few members ) called ( 50-60 times ) me to migrate pre paid to post paid connection. Name "Connecting Group" , location Banashankari 3rd Stage, A person comes to collect the application form, fills 50% , collected Rs 600/ for 2 SIM migrations. After 2 weeks , they say, photo is not proper, After 2 more weeks, the application is submitted to Airtel.

After 4 weeks, when I loose patience , somehow the airtel verification guy from another company called Tangent lands up .
I am surprised to see the application form

He has my and my wife's application , which has different details and photos on its cover. I again give him 2 more photos, since the photos attached belong to some other person.

Finally get sms from airtel, your application is rejected. In the process which should take 48 hrs, I loose 45 days. After which decide to drop the idea of migration. Meanwhile, my money is not refunded. I followup, every time I call, there is a different name to same person who takes the call.

The lady's voice will be same, the name can be Anita, Swaroopa , sometime after seeing the caller id, a man by name Shashidhar will come.

Anyway... this blog is to make sure that 'no one' deals with the company called Connecting group and email id "[protected]@gmail.com" ...

Airtel by keeping such franchisee's will loose customers and money to reduce their business..

Hope all others take caution.

A special offer for my mob no [protected] on dialing *121*1*3# has been recd that on recharding of Rs 180/-, a special offr of Rs 190/- talktime, get 157.20 instantly and extra Rs 32.80 to be given within 48 hours. I recharged my Mob no[protected] of Rs 180/- on 13 July 2012 at 07:29 PM. But till date after lapsed 72 hrs, I have not given extra talktime of Rs 32.80 evenafter repeated requested to customer care.
I am sending repeated request to Airtel customer care for rebat be balance amount of talk time of Rs 32.80 but only negative replies recd. Moreover, on dialing customer care 198 and 121 from mobile phone customercare adhikari says mostly repeated lagauge that at present system is not working and I can not give you information and you will talk after two hours. After two hours we talk customercare then other customercare adhikari says same repeated lagauge. Moreover from customercare we have recd reply from your customercare as under :-
On 7/17/12, [protected]@in.airtel.com <[protected]@in.airtel.com> wrote:
> Dear Rajender Singh,
>
> We understand from your previous email, expressed concern regarding non
> receipt of recharge benefit for your airtel mobile number [protected].
>
> We thank you for writing to airtel and welcome the opportunity to assist
> you.
>
> We would like to inform you that, the recharge of RC180 was successful and
> received the benefit Rs. 157.20/- in your main account.
>
> We regret to inform you that, there is no such extra / full talk time
> recharge offer available for Rs. 180/-, as per our records.
>
> Hence, we regret to inform you that, we are unable to credit any amount.
>
> Further, we request you to please revert with the snapshot of the SMS offer
> reveived.
>
> We hope that we have been able to assist you suitably.
>
> Please do write in for any further assistance.
>
>
>
> Yours Sincerely,
> VIJAYALAKSHMI S
> Customer Care
> Bharti Airtel Limited

At present on dieling *121*1*3#, the same special scheme is
also available on my mob no [protected]. I have received only Rs 157.20 in my main account and balance amount of Rs 32.80 is still pending.

In view of the abvoe, please give me balance talktime amount of Rs 32.80 which is still pending with Airtel and advise all customercare adhikari that they not give repeated replies that system is not working and call after two hours.

Thanking you.

Rajender Singh

Hello sir,
Eventhough i refrained myself a lot for writing this email, but i m really very shocked and disappointed by seeing how sales guys are cheating the end customer like us.
i called up at customer care for addon dth connection on 8th july 2012, i talked with guy called mohd sameer, and i did a payment then and there at same time via credit card, he told me that installation will be done in 24 or 48 hrs max as per sla.
First of all i didnt got installation till date and i called everyday at customer care to followup politely and they always gave me false promises and this guy sameer is never ready to speak back to me as he knows he is cheating and not giving me exact status.
i also working as senior position with mnc, there are times when situation is out of control but atleast these guys should make us aware about exact scenario rather that making fake promises.
you can see all my details in system by my mobile number :[protected].
customer id no:- [protected]
sorabh kalra.

I had taken a duplicate sim card from airtel center in kathua on 17th of july, 2012 and was told that sim card will start working with in 4 hours. But as it turn out it did not . So next day i went to the center again and asked for the problem . The people present there (especially female )were very rude and passed on rude comments and were talking like they were doing pity on me by answering my questions. I have never seen such kind of behaviour from any customer care ever. She even said that i would not understand how it works here. That was the height of being bad mouth.They even refused to give me the Bill for it by saying, they do not issue bill for that. But i insisted that there was financial transacation, so i should be given bill for that then they gave me the bill .My sim card is sill not activated. The airtel center name is Mohan Infotel System at kalibari , Kathua.The Mobile number for which i was issued duplicate sim is [protected], which still shows invalid as it has not been migrated on the duplicate sim and the other sim is with them . You can contact me on [protected]. i hope some action is taken against them in this regards and also plz do look into the matter as to why my number has not been ported on duplicate sim . i am really disappointed with airtel for having such people at customer care .

Attention Dear Lucky Winner: Accept our sincerely apology,
for the slight delay in responding to your mail, it was an outcome of the processing of your winning documents.

We wish to congratulate you once again on this note,
for being the lucky winner selected on the AIRTEL MOBILE DRAW AWARD 2012. Your (£500.000.00.GBPS) Winning Certificate,
a covering document of money laundering protection and Letter of Affidavit for Claims from the British Government
stating that the money was obtained through the UNITED KINGDOM AIRTEL MOBILE DRAW AWARD 2012
has been finalized and ready for delivery.

We are proud to inform you that your winning details has been processed and verified by this office based on the winning
data you have submitted to us through mail: The RESERVE BANK OF INDIA have been contacted earlier and they have agreed
to carry out the conversion and transfer of your winning prize once the visiting diplomat presents the Draft/Pacel to
the designated branch of Foreign Remittance Department in India. Thus

all the documentations for the remittance of your winning prize has been processed successfully, hence your payment of
(£500,000.00.GBPS.) from AIRTEL COMPANY UK has been approved to you for delivery by our diplomat.

A Certified Cheque/Bank Draft has been issued in your name by the London AIRTEL COMPANY and authorized by
the British Government and will be delivered to you by our diplomat in charge of delivery"Diplomat Mrs Jessica Alex.
Also she will be coming with all your necessary document, Award Certificate and Insurance Certificate of your Winning prize.

Here are the Information of our diplomat in charge to deliver your Award winning Bank Draft: Dip. Mrs Jessica Alex,
Special Chief delivery officer will be leaving UK for INDIA to make the delivery of your (AIRTEL AWARD WINNING BANK DRAFT)
through Virgin Atlantic.Departure Date/Time: July 17/2012 By 9:35 PM London Time. Arrive Date/Time:
July 18/2012 , Arrive Time on Ticket, 7.45am Indian Time. Once again, Please ensure that you co-operate with
her and follow all her instructions and directives to avoid any delay in handing over your parcel to you because she have
little time to spend in India your country. She will give you a call on her arrival in your country India International
Airport.

Endeavor to take a picture of you & your family with her before she leaves your country for Notification to the World Advert.
NOTE: Our Diplomat will call you once she arrives in your Country Airport.

NOTE : Send your 4X4 size passport photograph to her E-MAIL ID ([protected]@yahoo.in). She will use it to identify you
when she will come to your residence to deliver your AIRTEL WINNING DOCUMENTS to you after your transfer has been completed.

We advice you to help the less privileged kids in your country for that is one of the major reason why the
UNITED KINGDOM AIRTEL MOBILE DRAW AWARD BOARD awarded this Award without sales of ticket.Congratulations Once again. Warm Regard.

You are to keep all your winning information away from the general public.
(This is important as a case of double claims will not be entertained)