Airtel Complaints & Reviews

I gave the below complaint to AIRTEL . You can find the initial reply. They gave time and not responded till that time. Again I sent a mail for that they replied TRAI ordered them to charge more for UAN 1860 series. I searched TRAI website for such order. I could not find any tariff for UAN in TRAI website from JUNE 1st 2013. Could you please tell me how get redressal for my grievance

[protected]Original Message[protected]br...

My name sujit kumar jha having airtel connection and my M no[protected] . I have airtel internet plan Rs 198/3072MB /month . on 29th jun'13 i have sent SMS to airtel that STOP my GPRS . on 1st of july they have stopped gprs but they have revised my plan which is RS 154/2492MB approx/month.

* i have sent SMS for GPRS and not for plan deactivation .
* till 28th jun'13 i have used 2898MB according to airtel SMS which is still in my inbox .
* earlier bill was RS 8765.05 approx .
* After my interference they have reduced my bill which is now Rs 7100 approx .
* on what base they have reduced bill amount ?
* On what base they have changed my plan if i have used 2898MB till 28th jun'13 and i have sent on 29th jun'13.
* i have sent SMS for GPRS not for plan than how they can deactivate my plan .

Sujit jha

Hi,

I paid advance of Rs. 999/- for airtel broadband connection. My Customer Enrollment Form has TBLR CEF No. 498112.
I had been in constant touch with the airtel customer care for last 1 year but to no use.

I have the following request on the dates mentioned.
First Request No: 18651048 (13/Jul/2012)
Second Request Number: 21474798 (06/Sept/12)
New complaint number regarding sales and marketing: 23235506 (11/Oct/2012)
Third Request Number: 23764854 - (23/Oct/2012)
Fourth : 25968302 - (13/Dec/2012)
Interaction Id:[protected]
Last Request No: 26783834 (31/12/2012)

Airtel Presence: OT[protected]

Even tried writing to there nodal office but to no use. Did not get any response from them either.

Everytime they give me a new request number and tell me, we will get back to you in 2-3 working days. Sometimes they even told me that I will be given refund in 21 working days.

Please take stringent action against them so that no other person gets treated in this same way.
Also please help me get my refund amount back.

Thanking You,
Hemanth Konthala

Yesterday, the mobile phone service provider airtel cut off the balance of rs. 30 from the current balance. Whem i tried to call and ask to the customer care they always say we are checking please wait and after1 or 2 min the call ends up by them. So i request to take a action against the company

♦ we are connecting your call.You need to recharge your airtel prepaid imediatly to insure continue in searvice. Want to know the latest offer dial twelve thirten twelve now.(English)
♦Hum apke call ko connect kar rahe hai hai, sebaye jari rakh ne ke lia, app apna airtel prepaid account ko turant reacharge karaye, latest offers ke bare me jan-na chah te he to kripah app barah tera barah par call kare.(Hindi)
♦ami aponar call to connect kori aso, sheba abhya-hato rakhato nixhito koriboloi apuni tat-khanat aponar account recharge koribo lage, sahotia offer bor janibo bichare-ne, ati-ai ak dui- tini ak dui[protected] dial korok.(Assamese)

I think every one understand that the above lines are palayed by Airtel computer everytime when our blence is less then rs.[protected]@ It takes. It looses our valuable time,it bour us when we are in Imergency. So I request airtel to play this voice for 1st time call when blance is less then 10 and in one language (users default language) not in 3 language.Do not join that offers advertisement.

§198=121 for airtel.
I think 198 is only complain no. for every network. But in airtel they advertise for long time . Vodafone and other is best. There is no difference in 121&198 in airtel exept 198 is free. In airtel (198) talk to an customer care exucutive is very lengthy prosses. So I request airtel to make its quality good.
Lastly I am sorry for my wrong spelling and bad English.

Hi,

Around January i got a new airtel postpaid connection. They activated some 2g services without prior notice(i have sms proof of this activation) and started to bill from second month. After making several call to customer care, they are repeatably saying you activated it. My mobile is low end mobile, salora, which does not have any facility to use. I asked the proof o[censored]sing the 2G service, but they are not sending any proof. I lost the airtel mobile while travelling in a bus on march. At last i decide to pay all the amount and cancel the connection. After cancellation, i got some emails regarding cancellation. After some days an Airtel representative called me and felt sorry for whatever happens and he asked me to change to prepaid connection. Since after a long request, i change my mind to use prepaid. They not even send any representative and they are again sending the bill for this month for postpaid. I really don't want any body to take airtel connection, since i have travelled to releationship center for 4 to 5 times. i got hurt and I really not seen any worst service in any companies i used.

i can send all proofs of email to you.

Goverment should take necessary action against airtel for hurting customers.

Can anybody help me to come out of airtel postpaid connection.....


Mobile Number : [protected]
Alternative mobile : [protected]

Location : Chennai

Thanks and Regards,
Rajesh

Dear Mr. Mark Tavares

Of late I have been facing severe problems with my Airtel 4g connection no - [protected].

It was working perfectly fine since one year until recently when my modem went offline quite often. I raised complaints and the technician visited my house who inferred that there was a problem with the network.

Eventually after so many phone calls to the nodal office and the appellate authority they came up with a solution to waiver off 20% of my monthly bill till 3 months.

But these kind of plans are just futile as I cannot connect to the network at all.

Now I have placed a disconnection request and I want that this should happen asap and I shouldnt be charged for the rental because why on earth I should pay for something which I cannot even use ?

As a customer I feel cheated by the marketing gimmicks of Airtel who only show a lackadaisicial attitide to the customer and trust me they dont honestly want to help the concerned person . They just beat round the bush and keep of repeating the same thing.

Unfortunately I had even advised some colleagues of mine to try 4g but now I feel I made a gross mistake.

It would be really great if you heed my concerns.

Thanks
Kunal Kr Chowdhury

I Recharged on 15.07.2013 Data pack Rs. 19 for 04 days([protected]) ,I used it,and after 4 days 19.07.2013 airtel forcefully recharged data pack Rs 19 for 4 days, without my permission and deduct amount Rs 19 from my phone account.
When I call to airtel customer care they told me this is auto recharge, we cannot refund your amount please help to refund my amount


With Best Regards
Jaibir Adhana
Shanti Vihar colony Rudrapur
[protected]@yahoo.com
[protected]

Dear sir,
My CUG SIM blocked Then showing rejected. its No.[protected] registered to Sr DEE Department Central railway.And alloted me for use.

please help me to start my SIM or give me PUK code.


Thanks
Kishor Kumar Gupta...

HALO..SIR
SIR MY COMPLAIN IS ,
SIR ON MY WIFE CELL..ONE UNKNOWN NUMBER WRONG CALL
HE IS HARRASING..SO SIR GIVE ME NAME N ADRESS OF THIS NUMBER..
PLZ SIR.UNKNOWN NUMBER [protected].
GIVE ME FULL DETAILS OF THIS NUMBER..VR HARAASED BY THIS NUMBER..PLEASE SEND ME EMAIL ID [protected]@gmail.com
N V CANT DO ANYTHING WITHOUT UR HELP..
PLZ SIR HELP US.
I M WAITING FOR KIND HELP.. FROM
rasheed

HALO..SIR
SIR MY COMPLAIN IS ,
SIR ON MY WIFE CELL..ONE UNKNOWN NUMBER WRONG CALL
HE IS HARRASING..SO SIR GIVE ME NAME N ADRESS OF THIS NUMBER..
PLZ SIR.UNKNOWN NUMBER[protected].
GIVE ME FULL DETAILS OF THIS NUMBER..VR HARAASED BY THIS NUMBER..PLEASE SEND ME EMAIL ID [protected]@gmail.com
N V CANT DO ANYTHING WITHOUT UR HELP..
PLZ SIR HELP US.
I M WAITING FOR KIND HELP.. FROM
rasheed

1. Very technical issues
2. Technician will come and charge this and that - paid more on technical issue resolutions/re-installations than for subscription charges
3. Customer care - not at all helpful, choose option English and they will start talking in some other language, rather than understanding customer problem and giving quick resolution they are trained more on giving excuses, this is company rule and policy
4. Airtel will keep sending you irritating repeated SMSs for subscription renewal
5. Fed up of frequent issues and interrupted services

♦ we are connecting your call.You need to recharge your airtel prepaid imediatly to insure continue in searvice. Want to know the latest offer dial twelve thirten twelve now.(English)
♦Hum apke call ko connect kar rahe hai hai, sebaye jari rakh ne ke lia, app apna airtel prepaid account ko turant reacharge karaye, latest offers ke bare me jan-na chah te he to kripah app barah tera barah par call kare.(Hindi)
♦ami aponar call to connect kori aso, sheba abhya-hato rakhato nixhito koriboloi apuni tat-khanat aponar account recharge koribo lage, sahotia offer bor janibo bichare-ne, ati-ai ak dui- tini ak dui[protected] dial korok.(Assamese)
I think every one understand that the above lines are palayed by Airtel computer everytime when our blence is less then rs.[protected]@ It takes. It looses our valuable time,it bour us when we are in Imergency. So I request airtel to play this voice for 1st time call when blance is less then 10 and in one language (users default language) not in 3 language.Do not join that offers advertisement.

§198=121 for airtel.
I think 198 is only complain no. for every network. But in airtel they advertise for long time . Vodafone and other is best. There is no difference in 121&198 in airtel exept 198 is free. In airtel (198) talk to an customer care exucutive is very lengthy prosses. So I request airtel to make its quality good.
Lastly I am sorry for my wrong spelling and bad English.

I recharged Airtel 2g internet pack of Rs. 22 on 18th July,2013 from kolkata circle. According to their website the benefit was 150 MB facebook usage+50 MB other usage. But after recharging online through their primary website, I found that only 5 MB other data was given. When inquired at customer care centre they were not cooperative at all. They tried to bypass their fault and told that they have changed their plan ( their primary website still showing 50 MBas on 21st july,2013) with effective to various dates. Clearly they were just trying to make a foll of the customer. Someone explained that I have already used 50 MB,but when i told that I didn't, someone suggested that plan has been changed internally. How they can change an existing plan without showing it to their main website?? I mean when a customer is recharging online he sees what is package rate from their website and then they recharge it. After recharging he comes to know that he will get reduced benefit as the plan has changed without mentioning anything during recharging. Its straightforward cheating. Its like you ordered and paid for 50 kg rice but when they delivered, they delivered only 5 kg stating that their ate has changed. How can this happen?? I am registering this complain to resolve the issue and help similar customers like me who has been cheated by the company.

My connection keeps dropping and at times if it works its really slow. Past one week its happening like this. I have this service from June 2008. Unable to reach any customer care advisor tried both 198/121. When dialed its gives a message "Sorry we are unable to serve you" and cuts me off...
Through online when we raise a complaint[protected] commitment date is on the weekdays where nobody would be available at home.
Not sure what to do at this moment

One call centre executive has been calling me regularly about the non- payment of a bill of no [protected] - that does not even belong to me. I had resigned from my previous company and this no. Probably belonged to some employee of my previous company. On a goodwill I told the executives that I will ask the HR of the previous company to resolve the issue. Now this girl from Airtel calls me 20 times a day, from past 5 days asking me to pay the bill. She calls me from this number [protected] from Chandigarh.

Not only this she uses abusive language a d misbehaves while asking me to pay the bills. Is this what is taught to your executives to use as much abusive language as possible and call up anybody asking them to pay the bills of any number??????????

I have been using airtel broadband ( airtel number[protected] from past 8 years and in past 2 months Airtel has completely lost my confidence in giving me any good experience and scamming me in daylight.

Note - I have 8mbps FUP 80gb that is 8000 divided by 8 = 1000kbps download speed.

I ask the technician im getting exact 350kbps download speed in torrent it should be 1000kbps they argue with me that my computer has virus, the " website " is slow they just keep giving excuses the speed has been hampered by airtel all torrents download at same exact speed 350kbps.

June - Complaint number[protected] The modem was not working from june 16th, filed a complaint on same day,they took 6 days to fix it.The technician says he knew it was the modem adapter charged me 250rs for it when it says MRP - 120rs, Constant Modem disconnection even after giving complaint prior to june close to 8 times nothing has been done other than modem firmware update which made it even more worse i get disconnected more than 5 times in 7 - 8 minutes.



July first week - I give a complaint for modem disconnection again they took 1 week to respond to the complaint the technician says he will come at 9am and does not turn up then next day he says he will come at 1pm and comes at 3pm says he fixed it he leaves and the disconnect continues.

To add to the disconnection more problems -

July - I have apparently gone above the Limit of 80gb i have no problem with that, but why sell the connection saying its unlimited now im just left to use facebook as the speed reduces from 8mbps to 512kbps ( 8000 kbps to 512kbps ).I'm having such a difficult time to download a 20mb file to edit for my client it takes me 70min to download a 20mb file this is clearly not 512kbps ( 512kbps divided by 8 = 64kbps), i have had 512kbps before i know the difference o[censored]sing internet why is the FUP Speed 8mbps to 512kbps? a 50% FUP or 60% is understandably who gives airtel rights to slash 8mbps 1000kbps download speed to 512kbps and to make it worse the disconnection continues and redirects any link i open it takes close to 3min to open a website gets disconnected and then redirects that page to airtel smartbytes. im losing my time and patience here.

I have enrolled for online classes and im a web development freelancer i have to upload to my clients server or download files to fix the codes, this has severely hit me psychologically Paying 1,700rs for harassment and scams in 2months and not getting anything by it im left waiting to download 2gb class videos taking 6hours hence i can not watch the classes live.

I have had it with Airtel Broadband either provide me with a connection without FUP or contact me to remove the connection.

I can see BBNL providing 10mbps without FUP how are they doing it and airtel scaming.

We are using Airtel digital TV and the same developed some problems due to which we were unable to get very clear reception. On bringing this to the notice of Airtel, their technician came and rectified the problem and also convinced us to go for the 1 year package, which we readily did. Unfortunately the next day, the digital tv would not start working when I needed the same very urgently as I wanted to prepare a news item for my daughter depending on the late evening news. I tried calling the concerned people but all in vain..each one had an excuse for not coming to rectify the problem. Finally I called the landline number here i.e.[protected] wherein I was told that they would try to get someone and if possible they would call back. After sometime I got a call form [protected] and the lady speaking told me that it wont be possible to send anyone at the moment. I told her that it was urgent and that was the reason that I got it recharged the previous day, but she said it was just not possible. When I told her that I would go to the higher ups in the case, she readily told me to go to any consumer site and register the complaint as it wont matter to them.Look at the audacity of your person to talk to a customer. Is this the way a consumer is treated after purchasing goods from your company Airtel? You religiously send reminders to recharge the set top box, but at the sametime shouldn't you also maintain customer relations?

Dear Sir/Madam i have recharge 47rs 3G pack of 5 days validity with 150MB data on 18/07/2013.to my airtel number [protected].
At first the Fraud Airtel Company has given 3G speed but speed is only 300kbps and i will not worry about that But after one Airtel shows his back face of giving 2G Speed of 6 to 7 kbps speed even i have free 3G data. So i will very angry on this and i decided to dont use any Airtel Sim card but in my region now only 2 operators have 3G providers i.e BSNL and AIRTEL so i became calm and decided to post complaint on Airtel behalf of this issue..

I very much trust on this http://www.consumercomplaints.in/ website it resolves many of my complaints so i posted my complaint here..
Please sir/madam please solve my problem by submitting my complaint to airtel and make customer to happy..
If you do this help for me i will very much thankful to you...


Sincerely Yours,
Yathish H.U.

Dear sir / madam



15 day’s ago i port my mobile no. [protected] form vodafone to airtel along with 6 other numbers with

the Name o[censored]nimax Marketing , A-25/5 Himgiri Enclave, Sant Nagar Burari, Delhi-84.



All other numbers are activate in airtel, but my Mobile Number ( [protected]) is not activate till now.

Last few days I reguler called your customer care No. 121, they always say within 24 hour your number is start.



You better now that how can a person live without cell phone. You know my bussiness is suffering in a big problem.



It’s a request to you please activate my mobile number a urgent basic as well as possible.

Otherwise I am going to take a legal process against airtel.





Thanks





Warm regards

for Unimax Marketing







Amit Kumar

(Partner)