[Resolved]  Airtel — Unnecessary Charging

Complaints on "Airtel" — sim stolen

Sir,

I have Airtel Life Time Pre-paid sim card. It was Maharashtra based sim.My number is [protected]. My sim was stolen yesterday Night(2008/02/11)from my Hostel Room . Now somebody is using my sim. So Kindly do block the above number.
For furteh clarification my office no.[protected].

Airtel — UNNECESSARILY PROVIDING ME NEWS UPDATES

Dear Sir,
I am holder of prepaid connection of mobile No:[protected]> I have never approched to your company for the News Updates unnecessary why are you sending me the news updates. Kindly discontinue this.This was my first mail to Airtel for which they replied.
REPLY: Thank you for contacting Airtel again.

This is with reference to your e-mail dated on 31/03/08 regarding balance deduction on your Airtel Prepaid number [protected].

We understand your concern and will work together to resolve your issue.

We have checked your case and there has been no wrong deduction on your Airtel Prepaid number. All the deductions have happened as per your usage of News Alert Subscription.

We wish to inform you that service is only activated on your Airtel Prepaid after the confirmation from you end. Subscription charges for same are not refundable.

Further, if you to deactivate News Alert Subscription service from your Airtel number by sending UNSUB (space) NEWS (in upper case) to 53333, chargeable @ Rs. 3/SMS. The same will be activated within 48 hours.

Rest assured that we have the best technology & automated systems, which are 100% accurate and all the deductions on your number have been as per your usage only.

At Airtel, it is our constant endeavor to enhance and improve the quality of customer interface and set exemplary standards of customer service. We value our customers trust above all else it is the foundation upon which Airtel was built.

For any further assistance, please contact us using one of the following options: SMS at 121 (toll free) or email at [protected]@airtelindia.com. We will revert to you in 4 hours.
Assuring you the best of our services.
Regards,
Kunal Kumar Kushwaha
Customer Care Services
Airtel
[protected]
THEN AGAIN APPLROCHED THEM :
Dear Sir,
Please refer to your mail I have SMS on 53333 but the message is failed once again I request you please discontinue it immediately
Best regards
C.S.Tomar
Vaaneeconsultancee
H.No:1267-A, {F.F}Sector-29
Faridabad-121008.
[protected]/
[protected]/[protected]
[protected]@hotmail.com/[protected]@hotmail.com
[protected]----
SO INSPITE OF MY REGULAR CORRESPONDENCE TO DISCONTINUE IT THEY HAVE NOT DISCONTINUE IT AND REGULARLY DEBITING MY ACCOUNT . KINDLY HELP IN THIS REGARDS TO DISCONTINUATION OF THIS SERVICE AND REFUND OF THE AMOUNT WHICH THEY HAVE DEBITED UN NECECESSARY.

sir,
I have been using airtel services for more than 1 year, once i used airtel sim to connect to the internet and stopped its usage. Now after every couple of week my balance is deducted, though I'm not using any type of airtel wap text based services. I dont know how to get rid of it.. please help me out.

AirTel — Unnecessarily charging more

hi,

this is Esther J, i am using Airtel telecom services in prepaid, i have purchased this sim for Rs. 500/- and my family members are purchased the sim for Rs.1000/-,

there call rates are very very high, and there charging other hidden,

please look into this company and take a necessary action on this .


thanking you,
Esther J

for the last two months or so, airtel is seen charging more from my pre paid connection. they are not charging 1p/sec; but more. on two occasions, i found my account got debited for incoming calls as well! today i made a call of duration 9 minutes 15 seconds. it should have been charged r 5.55/- but instead r6.40 or so was charged. its very difficult to call customer care as well coz' they would charge for those calls!

Hope the airtel people will see this and look into this. If they don't, its time to move on to another provider as MNP is round the corner.

My number is [protected]. I have been charged Rs.30 for using 0.facebook.com in Airtel Live on 14th and 15th of Jan 2011.please refund the money in my airtel account.i hav phoned many times to the consumer care number .

i'm too facing the same problem

Airtel — Being charged unnecessarily for 0 duration calls

Hello,
I'm the owner of mobile number [protected]. I recently recharged my mobile prepaid airtel service for Rs.360. After that not sure what happenend, every day I'm getting messages every few hours that my balance is deduced for calls made and the duration its showing is 0 seconds. This has been happening continuously for the past few days even though I haven't made these calls. I even called customer care and they haven't resolved this problem yet. I have not done any internet access also. Please see attached picture of the message I'm getting. See carefully the duration of the call, its 00:00:00 seconds. I didn't make this call by the way. For the calls I'm making, its charging correctly. Please resolve this ASAP. Otherwise I'm switching my service to another provider.

Thanks.

For some reason even though I uploaded the photo of the phone, its not showing up on the post. Airtel customer service let me know your email address and I can send you the photo.

Thanks.

Namaste Mr. Sahil,

This is to inform you that your concern listed on 15 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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Airtel is frequently sending me messages like
"thanks for downloading pull news from Airtel"(received today & charged me)
and charging me unnecessarily, whereas i as i have not downloaded anything. Without my permission some value added service is activated and balance deducted, kindly deactivate service and return my deductive balance & see that no messages of VAS will be sent as i don't want any VAS.
My mobile no. is [protected]

Airtel is frequently sending me messages like
"thanks for downloading pull news from Airtel"(received today & charged me)
and charging me unnecessarily, whereas i as i have not downloaded anything. Without my permission some value added service is activated and balance deducted, kindly deactivate service and return my deductive balance & see that no messages of VAS will be sent as i donot want any VAS.
My mobile no. is [protected]