[Resolved] Airtel / VSAT — Airtel VSAT | |||
Sir, Since last three months continuously follow up with Airtel but they are not giving us proper reply. we want VSAT for our five branches. In Chennai Mr Ravi & Mr Ramesh is looking after this case but they are also not able to give any proper reply.I really don't understand is the COMPANY LIKE A AIRTEL is not capable to provide VSAT or is their employee is not ready to work. And this is the situation, when we want to Buy if we already bought then?? Request you to help in this....... Deepaa Joshi Anush Shares & Securities Pvt. Ltd., No:247, Old No:119, RK,Mutt Road, Opp.BSNL Tel.Exchange, Chennai - 600028. Ph:2461 4520, Fax:2461 4198. [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Our Company Orange County Resorts had installed 2 Airtel VSAT connections in 2006 & 2007 for 2 of our Resorts located in remote areas (Siddapur & Kabini) where DSL connection was not available at that time. The connection was applied through their agent/dealer
Airtel VSAT connection was not consistent in their promised 512kpbs bandwidth with speeds dropping to 10 - 20 kbps often. It was a frustrating experience to deal with Airtel VSAT support team assuring they will solve the problem as soon as possible. After few hours the bandwidth speed would go indeed up only to come down within few days!
Finally when BSNL started their DSL services in the those areas we migrated to it & cancelled the connection. Our company had given refundable deposits of Rs: 60, 000/- each (after 4 years on return of equipment) for VSAT receiver dish & modem.
I have been following up with Airtel & their agent/dealer for the refund for the past 4 months, yet to no avail. Complaints have been mailed at '[protected]@airtel.in' & '[protected]@in.airtel.com'
Airtel follows up meticulously for delayed payments from clients, but when it comes to pay-outs they are very dicey & difficult to deal with.
Airtel VSAT connection was not consistent in their promised 512kpbs bandwidth with speeds dropping to 10 - 20 kbps often. It was a frustrating experience to deal with Airtel VSAT support team assuring they will solve the problem as soon as possible. After few hours the bandwidth speed would go indeed up only to come down within few days!
Finally when BSNL started their DSL services in the those areas we migrated to it & cancelled the connection. Our company had given refundable deposits of Rs: 60, 000/- each (after 4 years on return of equipment) for VSAT receiver dish & modem.
I have been following up with Airtel & their agent/dealer for the refund for the past 4 months, yet to no avail. Complaints have been mailed at '[protected]@airtel.in' & '[protected]@in.airtel.com'
Airtel follows up meticulously for delayed payments from clients, but when it comes to pay-outs they are very dicey & difficult to deal with.
As an added reminder to Airtel, we as corporate clients our monthly business to Airtel including Mobiles, PRI Lines, Internet DSL serives & Analogue Telephones lines hovers between Rs: 1, 25, 000/- to 1, 50, 000/-.
Yet we do not have a single window Corporate Relationship Manager to address our needs. It has been difficult addressing issues different people in Airtel for solutions.
Yet we do not have a single window Corporate Relationship Manager to address our needs. It has been difficult addressing issues different people in Airtel for solutions.
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Airtel VSAT — NO Response after three months
Dear Sir,Kindly look into this matter as we want to buy your VSAT but since last three months we are continues calling to your representative but they are not giving proper reply. In these three months they have only installed VSAT for our Jaipur branch and that is also finished today on 3rd Jan only. we really dont know for our other branched how many times we have to request.
Deepaa Joshi
Anush Shares & Securities Pve Ltd
No:247, Old No:119, RK,Mutt Road,
Opp.BSNL Tel.Exchange, Chennai - 600028.
Ph:2461 4520, Fax:2461 4198.
[protected]