Airtel Complaints & Reviews

I have taken a sim of Airtel , as per TRAI instruction I have submitted the re- verification documents 2 times,sitll mu sim is discinnected, Please help.. My No- [protected]

My airtel no [protected] is not yet activated, since yesterday they are telling it will be activated in 4 hours.

Dear Concerned

I had taken up an airtel broadband connection with the 1099 plan. I had already requested to surrender my a/c as I was going to be away for two months and had no interest in maintaining the connection till then. Just about a week later, I got a call from airtel itself that they have Rs. 250/- plan that provides 25 hrs of internet free for a month and this they were going to provide me free of cost for the next two months as I am a “Golden Customer” and they do not want to lose the a/c.
All this said and done, I started getting texts from airtel about a Rs. 540/- outstanding and a renewal of website builder in a few days that will again be charged Rs. 250/- (I had been told at the time of the activation that it’s a free service and will get deactivated the moment I get my plan cancelled to a lower value and that I need to take it up separately on payment later).
I had clearly mentioned at every step, even the confirmation call for the plan transfer that I am not going to pay even a penny in these two months and am ready to do whatever that takes and they responded in affirmative.
Now, If you cannot keep up to your commitments to your customers please stop advertising so.
I would just like to put it clearly that, I am not going to shell out a single penny for this problem created by your team and would like to clear my name out of it.


Regards
Shriti Mazumdar
Landline: [protected]

Hello,
I have an Airtel Prepaid connection. There is some "KingfisherGirls" subscription which has been activated on my mobile WITHOUT MY REQUEST. I have received messages on 19/05/11 and 29/05/11 regarding the deduction of 10 Rs (each time) for this unwanted service.

It is unethical to activate services when it was never asked for. Though it is a matter of small amount deduction but it speak volumes about the code of conduct practiced in Airtel. I feel cheated after this.

Hence, I would request you to take some serious action against Airtel so that my right as a customer are guarded.

Thanks in advance for you cooperation.

Regards,
Kumar Saket.

my prepaid sim is not working from last 2 months even 88 rs balance was there.we hv submitted new documents and all formalities but even then sim was not working ,my no.is[protected]

All my friends have airtel and have been cheated ( as I would call it). Airtel has started a new STRATEGY wherein they are forcefully subscribing its consumers to some random callertunes and charging Rs 30.

I think this is unethical and will soon make many consumers change their service for good.

Number: [protected]
Account Registered under : Uma Balu

This is regarding my problem with your company's policy of not allowing
your customers to exercise their freedom of choice of Operator. (MNP)

I have made THREE MNP Port-Out Requests as of today. All three have been rejected for absolutely Invalid / No Reason.

First Request:
Rejected because I accepted your "offer", which resulted in the cancellation.
Your Company takes extremely CHEAP methods of deception to keep your customer,
by giving them an offer, and telling them AFTER they accept the offer, that the port out request gets cancelled,
AND not even have the decency of activating the offer. VERY nice.
Rejected due to "Subsisting Contractual Obligations"

Second Request:
I made sure not to get fooled by your cheap methods again.
But AGAIN the port out request gets Rejected due to "Subsisting Contractual Obligations".
Neither your Customer Care, NOR your Nodal Officers were able to Explain why it got rejected.

THIRD Request:
Your Nodal Officer asked me to provide the UPC code prior to making the next request,
and PROMISED that it would NOT GET REJECTED FOR ANY REASON WHATSOEVER.
And on 30th May, 2011. I get the goddamn SMS from Vodafone AGAIN stating: Rejected due to "Subsisting Contractual Obligations"

You might, but I DO NOT have all the time in the world to Visit the Vodafone Store each time you Reject my Request.
I have no words to express my anger right now.

Yet, your company asks me WHY I WANT TO PORT OUT.


I WILL NOT go again to the Vodafone Store to make a FOURTH request, WHICH I am sure, you will reject ONCE AGAIN, I don't have time to waste.
I want the number to get ported quickly.

Hi,

I am Himanshu Soni, I have a broadband connection of Airtel, my airtel fixed line and broadband no. is [protected]. The service quality of airtel is very very bad.
After i took the connection have received the bill for two months without any issue, but after that dont know what has been changed, I had not received the bills for last two months i.e. April & May 2011, I had logged 4-5 complaints for the same to airtel support, few of the service request numbers are 47007806, 46759494, 46343002 etc. all of my complaints were closed without any confirmation from me.
The worst is they have discontinued my service becasue i have not made the payments of the last two month bills. I dont understand when i am logging complaints for billing issues how they can expect me to pay their bills. Instead of resolving my problems they have raised my pains by discontinuing my service.
I tried to reach a responsible person via airtel support as its the only options provided to customers but failed, they have lot of processes but for them only. they are not of any use to customers because they are not on the correct place.
I also tried to reach the nodel officer of my region, but he/she is busy always around the clock of work hours dont know with what!!!, looks like their is only one person who is receving lot of such cases like this....
rightnow i dont see any reason to continue my relation with airtel with this level of service quality... the support is denying me to activate my service because i have not paid the bill they dont see how many times i tried to reach them for the bills. i belive it takes only one day to send the bill but they fail to do that since last two months... and want their customers to suffer because to their loop holes in process...

What a poor quality of service :-)

That's airtel broadband.

Thanks,
Himanshu Soni
[protected]

Hi,
I have written a mail so manytime to airtel and attachment attached as a proof. now Airtel disrubing my personal life and my relatives also..

I have used airtel mobile postpaid connection more then one year and paid the bill INR 1000 every month, still they disconnect my servies. now they are mentally harssing me... bcoz i didnt paid my last bill around INR 1000 due to disconnect my number without any intimation after so manytime i called to customer care and mailed airtel but they didnt responed me....

one day some neeraj from recovery department called me and asked for the payment ...i simply maild him as below.

fromRajat Tyagi [email][protected]@gmail.com[/email]
[email][protected]@yahoo.com[/email],
[email][protected]@yahoo.co.in[/email]

dateMon, May 9, 2011 at 5:44 PM
subjectFwd: Acknowledgement Mail.
mailed-bygmail.com

hide details May 9


Hi Neeraj,

after that i awaited and for activation and write again a mail...but i didnt got any positive response form airtel also. after that airtel also expecting i also pay the bill...even noboday contact me after 24 hrs also...

first mailed i dropped dated on Date: [B]01/03/2011 03:12:04 pm[/B] and second one [B]02/03/2011 05:03:57 PM[/B]Thanks
Rajat Tyagi
- Show quoted text -


[protected]-Original Message[protected]------

Subject: Re: Acknowledgement Mail.
Date: 02/03/2011 05:03:57 PM
From: [email][protected]@gmail.com[/email]
To: [email][protected]@airtel.in;[protected]@in.airtel.com[/email]
Message body:

Still i didnt get any updated to disconnect my Number [protected]

Thanks
Rajat Tyagi

On 3/1/11, Rajat Tyagi wrote:
It's means upto 24 hrs ...my number wont be work....how can any wait
upto 24hrs..

So please to make, It's ASAP

please do needful

On 3/1/11, [email][protected]@airtel.in[/email] <[protected]@airtel.in> wrote:
Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email
from
you earlier.

We are currently resolving your query and would revert to you within in
24
Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: Acknowledgement Mail.
>> Date: 01/03/2011 03:12:04 pm
>> From: [email][protected]@gmail.com[/email]
>> To: [email][protected]@airtel.in;[protected]@in.airtel.com[/email]
Message body:
Hi,

without any intimation, how the my number has been Disconnect.
Please activate ASAP, if airtel wont going to provide the me the
services, then ok!!!!!

alleast some one has to information before Deactivate my number
[protected]

Activate ASAP

Thanks
Rajat Tyagi


>> On 3/1/11, Rajat Tyagi wrote:
>> To: [email][protected]@airtelindia.com;[protected]@airtel.in[/email]
>> Message body:
>> as i have concerned today (28/02/11), Friday (25/02/11) and as well
>> atleast one week before that Airtel will going to provide me for Rs.
>> 99 Plan as specify below.
>>
>> just i got a SMS for 100 Local SMS free only.
>> i had discussion also that...ill get a message with in my mobile ASAP.
>> but till yet i didnt get it....
>> 200 Mins Local+ STD
>> 100 SMS Local+ STD
>>
>> so please I am requesting to you reply me on mail only... i dont want
>> to go any telephonic descussion once again
>>
>> if you are not able to provide as you had in discussion please
>> disconnect my number. i dont have any issue....
>>
>> again requesting to Airtel, dont go for any further telephonice
>> discussion. because you people say some else or doing something else.
>>
>> if you have any clarification please go throu the mail, else
>> DISCONNECT MY NUMBER BOTH [protected]/[protected]
>>
>> Thanks
>> Rajat Tyagi
>> [protected]
>>
>>> On 2/25/11, Rajat Tyagi wrote:
>>>> i think noboday dont know the process, how to read a mail..fo through
>>>>> my mail and see the mobile no below
>>>>>
>>>>>> I am using two no both are postpaid connection
>>>>>> [protected]
>>>>>> [protected]
>>>>>
>>>>> Thanks
>>>>> Rajat Tyagi
>>>>>
>>>>> =========
>>>>> On 2/25/11, [email][protected]@airtelindia.com[/email] <[protected]@airtelindia.com> wrote:
>>>>>> Dear Airtel Customer,
>>>>>>
>>>>>> We are unable to process your request as:
>>>>>>
>>>>>> 1. The Mobile Number is not mentioned in your email or
>>>>>> 2. The mobile number mentioned is not in the correct format. Please
>>>>>> mail
>>>>>> the
>>>>>> mobile number in the 10 digit format.E.g-XXXXXXXXXX.
>>>>>>
>>>>>> We request you to resend the mail with the Airtel Mobile Number
>>>>>> clearly
>>>>>> mentioned in the Subject line.
>>>>>>
>>>>>> Warm Regards
>>>>>> Airtel Customer Service
>>>>>>
>>>>>> This is an auto-generated response. Kindly do not reply on this mail.
>>>>>>
>>>>>>[protected]-Original Message[protected]------
>>>>>> Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]
>>>>>> Date: 25-FEB-11
>>>>>> From: [email][protected]@gmail.com[/email]
>>>>>> To: [email][protected]@airtelindia.com[/email]
>>>>>> Message body:
>>>>>> Hi,
>>>>>>
>>>>>> I am disappointed that why taking that kind of decision, bcoz i
>>>>>> already port out my no. but airtel customer care called me and
>>>>>> request
>>>>>> to stay as Airtel Faimly member as usual. they will activate the same
>>>>>> services. but still they didnt
>>>>>> plan as below
>>>>>> Plan 99
>>>>>> 100 Local
>>>>>> 100 STD
>>>>>> 200 Local+STD SMS free.
>>>>>>
>>>>>> so that why i am taking a decision to disconnect the no or. i[censored] dont
>>>>>> want please activite the above services on both the numbers . if
>>>>>> creating a any issue in porting.
>>>>>>
>>>>>> I am using two no both are postpaid connection
>>>>>> [protected]
>>>>>> [protected]
>>>>>>
>>>>>> for further any clarification please call me @[protected]
>>>>>> Thanks
>>>>>> Rajat Tyagi
>>>>>>
>>>>>>
>>>>>> On 2/23/11, [email][protected]@airtelindia.com[/email] <[protected]@airtelindia.com> wrote:
>>>>>>> Dear Rajat Tyagi,
>>>>>>>
>>>>>>> Ref: Email Dated[protected] requesting cancellation of your airtel
>>>>>>> mobile
>>>>>>> number [protected].
>>>>>>>
>>>>>>> Thank you for your email to airtel and the opportunity to assist
>>>>>>> you.
>>>>>>>
>>>>>>> We are truly disappointed to learn that you have decided to
>>>>>>> surrender
>>>>>>> your
>>>>>>> airtel number. You have been our esteemed customer and we would want
>>>>>>> you
>>>>>>> to
>>>>>>> be a continued member of the airtel family. We would be happy to
>>>>>>> address
>>>>>>> any
>>>>>>> of your concerns regarding this connection.
>>>>>>>
>>>>>>> To address your current request, we wish to inform you that we have
>>>>>>> registered your request for cancellation of your airtel mobile
>>>>>>> connection.
>>>>>>> For your reference, the unique service request number is 36015603.
>>>>>>> Our
>>>>>>> team
>>>>>>> will be contacting you within[protected], 09:30:00 hours with an
>>>>>>> update
>>>>>>> on
>>>>>>> the same.
>>>>>>>
>>>>>>> There is no monthly rental from the date of disconnection request
>>>>>>> raised
>>>>>>> and
>>>>>>> the call charges will be applicable, as per the usage. Hence, we
>>>>>>> request
>>>>>>> you
>>>>>>> to keep your mobile number switched on in order to reach you.
>>>>>>>
>>>>>>> Meanwhile, we would request you to make the full payment towards the
>>>>>>> current
>>>>>>> billed amount on your account, in order for us to initiate action
>>>>>>> towards
>>>>>>> closing the account. Details of the amount payable as on[protected]
>>>>>>> are
>>>>>>> as
>>>>>>> follows:
>>>>>>>
>>>>>>> Outstanding amount: Rs. 487.03/-
>>>>>>>
>>>>>>> Unbilled: Rs. 419.80/-
>>>>>>>
>>>>>>> You may pay this amount at the nearest Airtel Relationship centre
>>>>>>> (ARC)
>>>>>>> or
>>>>>>> through the web on our website [url]www.airtel.in[/url].
>>>>>>>
>>>>>>> Attached is a list of ARCs for your reference.
>>>>>>>
>>>>>>> Airtel as an organization believes in providing customer
>>>>>>> satisfaction.
>>>>>>> We
>>>>>>> earnestly hope that you will reconsider your decision and provide us
>>>>>>> with
>>>>>>> an
>>>>>>> opportunity to serve you again.
>>>>>>>
>>>>>>> Please do write in for further assistance.
>>>>>>>
>>>>>>> Yours Sincerely,
>>>>>>>
>>>>>>> Kalai Prabhakaran
>>>>>>> Customer Care
>>>>>>> Bharti Airtel Limited
>>>>>>>
>>>>>>> Your response will help us to enhance your experience with Airtel.
>>>>>>> Please
>>>>>>> click on the link below & provide us your valuable feedback on this
>>>>>>> interaction
>>>>>>> Click here to provide Feedback.
>>>>>>>
>>>>>>> Or, if you cannot click on the above link, please copy the full URL
>>>>>>> from
>>>>>>> below and paste the URL in your web browser.
>>>>>>>
>>>>>>
>>>>
>>
[url]https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2B6DABD...⇄
>>>>>> 90F2157A8A8EF81865A7DA3E5FABEB2D65A7E8286F92FC
>>>>>>> 0 0 0 E&refno=[protected]
>>>>>>>
>>>>>>> Simplify Life with Airtel Selfcare. Just dial *121# and get instant
>>>>>>> information related to your account on your Mobile Screen.
>>>>>>>
>>>>>>>[protected]Original Message[protected]
>>>>>>> From: [email][protected]@gmail.com[/email]
>>>>>>> To: [email][protected]@airtelindia.com[/email]
>>>>>>> Cc:
>>>>>>> Sent: 23/02/2011 14:26:40
>>>>>>> Subject: Re: Acknowledgement Mail.
>>>>>>>
>>>>>>> Hi
>>>>>>>
>>>>>>>
>>>>>>> I am sending a requesting for disconnected my no [protected]. i
>>>>>>> already
>>>>>>> called to customer care but i didnt get any reply from anyone.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Rajat Tyagi
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On 2/23/11, [email][protected]@airtel.in[/email] <[protected]@airtel.in> wrote:
>>>>>>>> Dear Customer,
>>>>>>>>
>>>>>>>> Thank you for writing to Airtel.
>>>>>>>>
>>>>>>>> We are unable to process your request as the your Airtel fixedline
>>>>>>>> number
>>>>>>>> along with STD Code is not mentioned any where in your email or the
>>>>>>>> fixedline number mentioned is incorrect hence we request you to
>>>>>>>> resend
>>>>>>>> the
>>>>>>>>
>>>>>>>> mail with correct number.
>>>>>>>>
>>>>>>>> For any Fixed line and broadband related assistance please send an
>>>>>>>> email
>>>>>>>> to
>>>>>>>> [email][protected]@airtel.in[/email] mentioning Airtel Fixed-line number along with STD
>>>>>>>> Code
>>>>>>>> in
>>>>>>>> the
>>>>>>>> subject of the email.
>>>>>>>>
>>>>>>>> For any Mobile number related assistance please send an email to
>>>>>>>> [email][protected]@airtelindia.com[/email] mentioning your ten digits Airtel Mobile in the
>>>>>>>> subject
>>>>>>>> of the email.
>>>>>>>>
>>>>>>>> Warm Regards
>>>>>>>>
>>>>>>>> Airtel Customer Service
>>>>>>>>
>>>>>>>> This is an auto-generated response. Kindly do not reply on this
>>>>>>>> mail.
>>>>>>>>
>>>>>>>> To apply for a new telephone or broadband connection please visit
>>>>>>>> our
>>>>>>>> website [url]www.airtel.in[/url]
>>>>>>>>
>>>>>>>> To know the installation status of your new telephone or broadband
>>>>>>>> connection, please call 121.
>>>>>>>>
>>>>>>>>[protected]-Original Message[protected]------
>>>>>>>> Subject: Disconnect Request no [protected]
>>>>>>>> Date: 23-FEB-11
>>>>>>>> From: [email][protected]@gmail.com[/email]
>>>>>>>> To: [email][protected]@airtel.in[/email]
>>>>>>>> Message body:
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> I am sending a requesting for disconnected my no [protected]. i
>>>>>>>> already
>>>>>>>> called to customer care but i didnt get any reply from anyone.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Rajat Tyagi

Hi sir,

4 weeks before I gave a complaint to AIRTEL digital tv customercare to add 2 channels (DD Malayalam & Jeevan TV which should get freely for me). When I contacted, they told me that "You will get it freely. To make it, we have to change the Dish position to new direction. We will do it maximum by 5 days"

But, after a week, I didnt get any calls from them.. I called back again, and they agreed to resolve in 24 hours. Now, its 3 weeks after my last call.. still I didnt get any calls.

What can I do? where can I give a proper complaint? Please suggest.. I want let them know why they should be responsible to customers..

Thanks,
Nisar

Hey Friends...

my name is Dinesh lingote, I had a airtel broad band connection with landline No.[protected]. I use to do payment at Habsiguda, Hyderabad 500 007, opposite to CCMB. Airtel executive used to give me off-line receipt(Off-line receipt means there wont be receipt no on the receipt). He use to tell me that I will provide you receipt no on your mobile as SMS. He never provide me receipt no on my mobile as SMS. my all receipt were consider except last receipt was not considered. Be alert of airtel. they are making me now to do repayment. Doing Mental harassment saying "you do payment otherwise it will be put to legal action" In some case airtel is freind or enemy we got to decide. I have proof but still not considering it.

Remark: Airtel may be good at technical part, but payment and processing bill airtel is very worst. Be alert don't take receipt without receipt no.

Airtel is kindly requested to stop mental harashment

I am a customer of airtel prepaid no. [protected], and have been using that number for a long time. I have stopped using it in the month of january and used again in february and then again used in the month of april, also performed an mchek transaction on 26th may, 2011.

Airtel have disconnected my number permanently without intimating me about it on 27th may, 2011.

Generally airtel disconnects the number if :
1. The number is not used more than 90 days or
2. If the number is not recharged with rs.200 from 6months

I don't fall under any of the category above, but still I have balance in that mobile around rs.315-00

when I called up the nodal officer of andhra pradesh, he told me that I have not used it since 90 days which is wrong.

I still have the sms of the mchek transaction which I have performed.

If I incur any loss further through mchek transaction, then airtel will be held responsible for that. As I am registered with mchek.

Finally, the nodal officer told me to buy my own number again if it is available in the market.

I have only one straight question to airtel, when I have been using that number and performed transactions, and when I am the owner of that number, then how can he sell my number in the open market and how can he ask me to buy my own number which is already mine.

It is totally illogical and unlawful with me by airtel.

I am totally dissatisfied with the answer I've got from airtel.

Awaiting for an action against airtel.

Regards,

jhansi kolishetty

I Have also received missed calls from [protected]. Please look in to the matter. My number is [protected]

I am using airtel some body tracing my mobile balance, my confidetial calls tracked some body and leak of incoming and out going call list. Please help me airtel service provider. I think some airtel agents only doing this one. Please make more security alert to the airtel topup/recharge agents. If the above option is there to airtel agents please increase the security to avoid airtel customer calls tracking, other mobile balance checking and in/out going call list. They are mis using the customer calls.

airtel, please do the need full.

I using Motorola Droid Pro (Android 2.2) handset on Airtel prepaid and cannot check main balance, sms balance or internet usage by dialing the regular *123# and other codes.
The message i get is : USSD code running.

On calling 121 and 198 the people at the call centre donnot tell me my balance.
It is just impossible to know what your balance is.

Either fix this problem or devise a way to check prepaid balance online, or through text message.

I SENT THIS MAIL TO id-appellate.[protected]@airtel.in & id-nodal.[protected]@airtel.in too.. again i just got a formal query call from them... then after no any further response till 6th day today...!!

here is the complain mail...
=====

Dear Sirs,

I have subscribed DSL with Voice with your organization since last 8 months under 3999/Rs per month 4MB plan..

Account Number: 16069397
Phone number: 044 421*3*16

I am experiencing frequent disconnection since first week of May, 2011. I have made several complaints since then via 198 complaint call. About 4 times your engineers has comes and finding there is miscarriage of link hold. But no one so for able to find and rectify the solution..! Ironically 3 times your engineers has made 'completed' report to your desk without even visited to my place or even made a call..!!! My last complaint made by 19MAY.. number 46530554 been restarted three times but only once your people visited my place by late evening & 1 times they reported 'done' without even visited or spoke to me even on phone.

As per your engineers record there is some problem in your technical end every time.. your engineers not even attending my calls or SMS if they are not able to find and solve this problem but duly they closing the complaint as 'DONE'..! Your Nodal officer number successfully only playing the 'HOLD' music every time even if i wait for 24 hours holding the receiver..!

I feel completely ignored/insulted & abandoned by your customer care hierarchy..!

Due to your this ignorant customer care for about 30 days... i have lost my one month work value about 60,000INR... office room rent 7000 paid without worked even for a day due to your pathetic net connection... and now i have got regular monthly bill from your office for 4600INR... and yet my problem is not solved.. still i am not able to work through your net connection!!!

I am looking for complete compensation from end for all this my stressful losses & my net problem gets solved in war fare mode..!

Saravana Kumar
Your pathetic client..!
Cell: 9*769*0225

from [protected]@airtel.in
to [protected]@gmail.com
date Sat, May 28, 2011 at 6:26 PM
subject Re: [protected] [|BAL|[protected]|[protected]|]
mailed-by airtel.in
hide details May 28 (2 days ago)
Dear Customer,

Thank you for writing to airtel.

This has reference to your inability to call customer care department for your airtel Prepaid mobile number [protected].

To address your current concern, we have already raised a complaint regarding the inability to connect to call the customer care department with the relevant team. For your reference, the Unique Service Request number is[protected]. Our team will be contacting you by 30/5/2011, 13:00 PM with an update on the issue. we would request you to wait till then. Thankyou for your patience.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

If it is still unresolved, you can get in touch with the Nodal Officer with your earlier request or complaint number. Please note that our email Id's have changed You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,


Rahul B Chandran
Nodal Office
Bharti Airtel Limited

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Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 27/05/2011 18:31:35
Subject: [protected]

DEAR SIR,

regarding my complaint which i had given i happened to get a msg from
customer care asking me to call 198 to resolve the problem and provide further
information but when i tried calling from my no, i came to know that you people
have done nothing about the problem because the call got disconnected when i
opted for the option to speak to the representative, further more i called from
reliance no [protected] and finally i was able to speak to the representative
but when i told him about the complaint no and whats the status he disconnected
the call. so now what am i supposed to do

seems you people are well versed in giving false promises to the customers
, regarding my complaint nothing has been done to resolve it, and your deadline
has gone by, now would like to know what is the next false commitment you are
going to give,

why is that you people do like this
- Hide quoted text -


On Wed, May 25, 2011 at 11:55 AM, <[protected]@in.airtel.com> wrote:
Dear Customer,

Ref: Email dated[protected], expressing concern regarding inability to call
Customer care and change in tarrif plan for your airtel mobile number
[protected].

Thank you for your mail to airtel and the opportunity to assist you.

Inability to call Customer care:

In order to serve you better and provide you best of services at all the time,
we request you to write emails to us.

Change in tarrif plan:

Your concern regarding Change in tarrif plan has been registered. Please quote
the Service Request number[protected] in any future communication about this
request. Our team will contact you by[protected]:00 PM with an update on the
same.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Sundar Raj Raja
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=ED2E6891EA2C
6F96F9 1 A719DFC E C7F82838FF71F779CFF 1 4 7 7 C D74&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/05/2011 07:15:54
Subject: [protected]

DEAR SIR,
this is srinivasan and my no [protected] which i am using for the past 8
years, from the last 15 -20 days i am unable to call the customer care from my
no be it by dialing 198 or even 121, the call gets disconnected with an
automated message telling that dial *121#, then i tried calling from other
numbers [protected] and [protected] once i was connected and when i told them
about the complaint thats it again i am not able to reach the customer care
from those nos also, actually i had complained that my plan has been changed
from per minute to per second without me opting for the plan change, from where
am i supposed to get the relevant information, really fed up with the
services offered by you.

HI,

I have a corporate post paid connection with no [protected].
At the Airtel office on Mosque Road ,Bangalore I had asked the Airtel representative to get the GPRS Rs.98 plan activated for this number.

The guy instead activated the Rs 100 3G plan by mistake. The next day the unbilled amount became Rs 330 from Rs 29,Without even using the internet service. I went to the Airtel office and found out that he had done a mistake and asked them to stop 3G and activate the GPRS Rs 98 plan with the 2GB free PLAN.I thought it was because of the 3G plan.

But every day the unbilled amount is increasing exponentially without any reason or use of the internet. It is surprising to see that this is happening after having 2GB free. There is no reason to be charged. It is impossible to have such amounts added to my bill every day. Especially knowing that it only includes phone usage and does not include the bill plan ,monthly rental or other charges. There is a mistake happening at your end.

This is the list o[censored]nbilled amount messages I am getting:
Rs 20.9
Rs 29.0 –Before activation amount.
Rs 300.0- Next day after activation.
Rs 505.0
Rs 602.0
Rs 624.0
Rs 930.7 -on 29th May.
Rs 1213.3 –on 30 th May ,2011.

I have been constantly calling 121 and discussing this issue. They have showed their inability to resolve this issue .They say that it is not possible to resolve this issue until the bill is generated on 21st June 2011.
My question is that if I wait till the bill is generated and the amount shoots up to 10’s of thousands. What I am supposed to do?
I hope somebody will take owner ship of this issue and resolve this quickly.
Kindly get back to me as soon as possible on this.


Regards,
Raghavendra.Bn

Hello,

This is regarding my Airtel landline#[protected]. I was using this number in Mohali- Punjab. I called up Airtel on 20th April to close my account as I was moving to Bangalore. I was told by the customer care rep that he was going to transfer my call to the Closure department. However I was transferred to the Retention department, where the representative gave me an option to migrate my plan and connection to Bangalore. I carried my equipments along with me to Bangalore. No one has ever contacted me till date regarding this. In fact I contacted Airtel when I reached Bangalore. Initially your phone IVR system won’t even recognize my number. Somehow I contacted an Airtel representative on the phone. He told me that he didn’t have access to my account details as I had reached Karnataka Airtel customer care. He told me to call on 0172 (STD code[protected]airtel number) to reach Punjab Customer care. Whenever when I dialed this number it always said “Number is invalid”. Finally today I called up Airtel again ([protected]) (Call timings: 1:11 AM - 1:18 AM, May 29, 2011). I Punched in my phone number with the STD code and AGAIN I reached Airtel customer care in KARNATAKA (So why did I punch in my STD code?). I spoke with Sadiq and got the same answer. NO ONE CAN HELP ME.

Now I am in a situation where I cannot contact the Punjab customer care and I am getting billed unnecessarily. I am extremely frustrated due to this reason. The support I am receiving from Airtel is pathetic. No one is in a position to help me. Airtel has FAILED its commitment of call back and FAILED OWNERSHIP. People just promise things and never get back. Is it the duty of customers to keep calling up to follow up on their issues or would Airtel ever call the customers back as promised to help/serve them?

I don’t even have a bit of faith left in Airtel that you guys will reply to this mail of mine or would contact me. I have been using Airtel since 2004 and have been a loyal customer. You people know very well how to loose your customers.

I don’t know what would be the next plan of action for me, however you have disappointed me to the core. Thanks for NOT providing me the support. Oh yes, by any chance, in case you decide to contact me, I can be reached on my number registered with you i.e.[protected] and also on my new Bangalore number which happens to be another AIRTEL[protected]. I don’t know how can you compensate for this whole pain and frustration I have gone through because of your internal processes and failure to follow up, but you must compensate for it.

Thanks and Regards

Amol