Airtel — why you charging me??

AirTel — unnecessary activations

airtel srvices are gng bad unecessarly activating different services in my mobile without informing it wuld b good avoiding such things by the company

Airtel — Unnecessary Activation of 3G

I was using GPRS service from Airtel with plan of Rs.98 for 2GB.

I received an SMS from Airtel saying 3G has been activated on my number on 14th March, I had not given any such request.

I immediately called helpline on 121 and they apologized and disconnected the 3G service.

After a while I realized that my GPRS was also not working, I again called helpline. They informed me that the 2GB plan was revised before some months to 1GB, hence I can not get the 2GB plan.

In the process 2 agents put my call on hold and never came back. Every time I had to call back and explain the problem to a new person from scratch !!

When I called for third time I told the agent not to put me on hold. The agent said as a process it is compulsory to put on hold !!

I had not requested to change any plan in the 1st place, hence it was only fair that my original plan should be restored.

Finally I had to ask him to transfer to his superior agent.

His superior asked me to send an email. (How do I send an email? My internet connection has been deactivated by Airtel !!)

They activated the 1GB plan and asked me to send email to get the 2GP plan restored.

I got to office and sent the required email. Since then, I am getting same reply on email as the agent gave me on phone, but my question is still unanswered : Why did they change my plan if I had not given any request ?

Again on 15th March, I received the same SMS again, that 3G is activated on my number.

This is pure harassment !! I have been fighting with Customer Care (!!) since more than 24 Hrs for solving mistake made by them.

This is not about the additional 1GB data usage, it is only about admitting and correcting the mistake, which the company is not ready to do.

Namaste ([protected]),

This is to inform you that your concern listed on 20 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste,

We would like to inform you that your concern listed 20 April 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33