Show menu
Close
Ask a Question FAQ Sign in

Airtel — Wifi Modem not working

I took a Broadband service from Airtel on the plan , Pay for five months and get a wifi free on a Broadband plan, when i got the connection the connection guy said the WIFI won't be working on your mobile phones and tabulates. As a firmware was not ready for my BEETEL 450TC2 WIFI Modem. I asked him then please change the modem which has no such problems. He straight away told me that you have to buy a new modem for connecting other devices .

At time of purchase I clearly told the sales person of Airtel about my requirement. I want to know why that sales person hasn't told me that modems which Airtel is giving not suits your requirements and why Airtel cheats persons. Also I would like to know that if I want to connect only one device , why should I need a wifi to connect. This Incident forced me to think that Airtel using this offer to collecting the money from innocent peoples.

I have raised many complains about this issue in Airtel but no response till now.


connection details
No# [protected]
Name# Ankit Jain
Contact details [protected]
Complaint comments  11 Comments     Updated: ShareTweet

Comments

airtel connections — WI-FI connection

hello sir, my name is priyank bhatt.I am already an airtel customer.I applied for a new connection on 28th of july for my friend Pratiksha singh with the FORM NO- TBLR-000920.This new connection should take maximum 7 working days according to your policy.I made payments on 30th july and the customer care executive told me that technical people will come with in 4 working days.On 7th august(11th day) i lodge a complaint (comp. no. 22880612.)and i was said that my complaint will be resolved on
8th august but again no response from careless airtel team.
when i called to c.care on 10th august then i got the answer that in this area no port is available and you either wait or get REFUND in 45 days, .again i called the person to whom i paid my bill and i came to know that airtel's system is not updated and port is available in this area.
I am really surprised that what type of service you people are providing.I wasted my money and time here for my connection but it is worst response than a lazy govt company.

Its your fault that if no port was available then your people should check before taking payments.

BHARATI AIRTEL — Airtel new Wi-Fi Connection

Hi,
Airtel representative approached me & promised that I can get wi-fi connection in 48 hrs. I gave all relevant documents as well as cheque for Rs 2000/-; the amount is deducted from my b ank a/c on 1st July 2010. But, even today I have not got the connection







I request you help me in either getting the promised connection ASAP or get back my money. Please let m eknow if more info is required

Expect your earlier action



My address is



Sajitha P,

No 56, 1st main

WGHS Layout

Behind Ever fine Super Market

7th Phase JP Nagar,

Bangalore





Thanks,

Sajitha P

AirTel — Wi-Fi

I opted for Airtel Broadband Internet services for my home in Dec-2010. I wanted to upgrade my plan by taking Wi-Fi services also in Jan-2011. I called Airtel person who initially installed Broadband at my home and paid him Rs. 1500 for getting Wi-Fi. He promised to get back to us next day to get the same activated. Its 6 days now and the person has not reverted despite our daily calls to him.

Please do the needful.

Airtel person name is Javed.

AirTel — modem not working

hi

my name is siddharth and i am using the airtel number[protected] from a very long time and had never faced any problem with my internet when i was using a wired internet connection but i am facing lot of issues with my internet connection from the day i have installed a wireless modem to the computer and there is nobody who listens to the complaints when we call the customer care.they just start ignoring the problem... i am loosing my pateince please provide me the solution asap bcoz i am facing lot of problems running my business or else i have to change my isp.i hope to get a reply soon.,my number is [protected]

Airtel — Airtel Wifi network problem

Hi
I have just got installed airtel wifi connection at my place in Noida, Sec 23. From the very first day there is a problem with the network. Sometimes it gets connected, sometimes not. Out of 10 times a day I am successfully able to get the connectivity only once.
My account number is 16533831.
I tried calling your customer care numbers like 121, 198, 7070 but of no use. Each one of the customer care executives first listens full problem and then say "Sir, this is ot the concerned department. Please call -----". I am sure Airtel is going to loose its goodwill if it goes this way.
Please get the problem rectified ASAP otherwise I am NOT GOING TO PAY THE BILL and will then find a way legally to solve it.

Bharti Airtel — wifi

they take the money but foes not provide any service, my net is running slow, their is no one to fix it. but they need their bill on time. I want my money 100% refunded or 100% service. Contact Udit Agarwal [protected] or e-mail me at [protected]@yahoo.co.in.
Quick action required. Else i may file it in court.
Namaste Mr. jain,

Further to our discussion dated 19 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. jain,

We would like to inform you that your concern listed 19 April 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Even i was cheated like this, they told me if i pay for three months at the time of connection i would be getting a WiFi router, as they said i got that router, and at the time of installation, the guy who gave me the connection said he would give the WiFi router only if i had a laptop, then with proper argument somehow i got that router, since i had my old router i was using it all these days, today for curiosity i just tried these router and now i am not able to use WiFi with any of my mobile devices, what is the use of a router if i cant use it for my mobile...shame on you airtel


connection details
No# [protected]
Name# Amith
Contact details [protected]
I have the similar issue .. I purchased the router from the airtel technician ... But no one told me I cant use my Phone... nothing except pc can be connected... now I feel like cheated and should have bought the router on my own from shop... Why can't I use wifi on my phone ...??? I paid for Data nd its upto me where to use it...
Hi Sandeep Kumar,

Thank for your help, My issue as resolved.

Thanks
Ankit Jain

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    47%
    Complaints
    43608
    Pending
    0
    Resolved
    19570
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078