[Resolved]  Airtel — wrong charges

Airtel Complaints: Dear Rakesh Kumar,
I confirm I have contacted this day your call center customer care officer, And tried to explain in detail the discrepancy in bills February March April 2010 bills But to my surprised i could not make him understand the deficiency. I should get the total credit of Rs 136/= This has to be adjusted from May month bill and also Unauthorized entry o[censored]TV charges Rs 30 plus tax on that to be adjusted if it is charged. .
I honestly hope you will personally verify and guide the concern in the matter. Kindly ensure that unauthorized entry which has been shown every month since December 2009 & adjusted when pointed out . Service tax portion though shown in the adjustment not taken into account .Furthermy account is debitted under ECS RS585.91 on 29th April 2010 but accounted only 585/= ( strangly 0.91 not even accounted for even in next bill )

Airtel Complaint Dated 29th May 2010: This complaint is acknowledged by Mr Rakesh Kumar . But till date it is left unattended. there is an unauthorized charges of Rs 30/=on 14th of every month at4:51AM every month plus Service tax & education cess on the said amount. I have verified 5 months bills( 5th Dec 2009to4th Jan 2010, 5th Jan 2010 to4th Feb 2010, 5th Feb 2010 to 4th March 2010 5th march 2010, to 4Apr 2010 & 5th April 2010 to 4th May 2010 ) 5th May2010 to 4th Jun 2010 not available on NET. You have collected Rs 150 Plus Service Tax& education cess on this which is unauthorized. I had submitted ECS request letter with all required enclosures( duly authenticated by my Banker. 0 on 5th December 2009. Hence Late fee charged in Feb, March 2010 is also unauthorized, You have given effect as adjustments Rs 270 ( 165+105) Extra tax collected though shown as adjustments not given effect . Pl also refer my bill[protected] dated6th Apr 2010. You have collected Rs 585.91 where as accounted for only 585.Which is surprising . Pl verify & account for this amount . Hope you will do all adjustments & debit my account with correct net amount under ECS.

Sir I am Ritesh Gupta from allahabad using iPhone with Airtel connection my no. Is [protected]. on 9th of July I have recharged Internet tarrif of Rs450 and it is saying that ur phone settings doesn't support but and they have cut the amount of Rs 200 when I was using my Internet service under wifi conectivity so now sir u tell me when I try to call on Airtel helpine it comes bussy and in case anyone picks phone they use to put my call on hold and charge 50 paise which should not be taken bcz when I'm facing problem then only I will call to customer care so there should not be any charge for that and tell me how to solve the problem as soon as u can other wise I have to leave Airtel connection it's upto u solve my problem or TATA to Airtel services??? I'm waiting for ur response so reply soon .....

I got a PostPaid Connection of Airtel which is [protected], the thing is airtel company just fool there customer & charge wrong charges to the postpaid users. They charge me wrong in my Roaming Charges n when i compain about it they donot give me a proper reply.Instead of solving a matter they r telling me that u can be in Mumbai before 3 min & u can be in Pune after 3 Min thats why they charge me different chargers in Pune's No. My complain no. is 33917373

Guyz Never use a Airtel connection in Roaming.
Kushal

I have a Post Paid Mobile Connection No. [protected] under SBI Scheme. GPRS charges are levied without usage of it and I have received a bill reflected with an amount of Rs. 98 (Rs. Ninety Eight Only) against GPRS Usage. Please deactivate the service of GPRS (If Activated) and Waive Off the charges to let me continue with the said connection.

Thanking you,

Yours Sincerely,

Naveen Kumar Saini
[protected]

Dear Sir
I am baljinder kaur . i have Purchased two CUG No's ([protected] and [protected]) three months before. As i was working With IBM so they were corporate numbers nd i was Promised to get unlimited free callls benefit between these two numbers..but as per first two month's bills we were being charged as per normal call charges..we called up to the customer care many times but they only told us that they have not updated the parent ID of these two Number's so that is the reason for not getting the Benefit . they simply provided us the waiver of rs 400 in the very First month's bill nd promised same will not happen again..but same charges were there in next month's bill. so we simply denied to use the services anymore and requested to churn the number.but four months have been passed away and we are still receiving the bills on our billing adress, though sim is not working and we haven't used that number since two months.so please look into the matter as we dont want another single bill to be deliverd. sim is rejected,we are unable to contact customer care. nd as EBILL service was activated , we do not have the password so unable to open the attachment. nd customer care people are saying to reset the password on our own. we simply want that no bill shud be deliverd at our adress..
here are the details..
Relationship no:[protected]
bill date:06 jan 2011

I continue notice that from time to time some unusual amount deducting from my account.for example-an amount of 15/- deduct from my account for MISSED CALL ALERT but this service is not activated on my connection .i complained severel time but there isn't any response.on the other hand an amount of 30/- per month also deduct from my account for HELLO TUNES but there isn't any kind of service activated yet.
sometime ago an amount of 99/- deducte form my account. when i call your customer care,they said that it is for downloading a wallpaper but there isn,t any downloading in my connection when i said then they reply that ur handset didn't support this.
NOW on 18th july 2011 an amount of 75/- deduct from my account
when i called your customer care they said that it is for a game download, we can't do anything regarding this.but there isn't any downloading in my set again. as a message recived from ur side that "delivery failed".as i didn't switch any game downloading.

i sent a message of over N100,000 wrongly charged bill to airtel and up till today no reply but i had to pay so that my business will not be disrupted

Airtel — taking wrong charges

my mob no is [protected],airtel.i came to know that they have activated india tweet news service on 14/12/11 without my concern. they have charge rs 1/per day. on 26/03/2012 i have stop that service.earlier also they have activated such type of service and i have lodge complain in your forum and they have given credit for it.why they are doing such type of mischief? take action against them so in future they are afraid to do so.

They are like this only

Refer my mail dated 12.06.2012 on the above subject. Below is the detail of the DSL usage and charges levied by you. Wrongly charged details are highlighted and is in red color. You are requested to do the needful asap.

Select Bill Period 26 May 2012 To 25 Jun 2012

Date Time Amount
26/05/2012 23:09:09 377.35
28/05/2012 22:51:56 11.16
28/05/2012 23:06:24 93.82
29/05/2012 21:20:30 18.81
29/05/2012 21:44:44 98.01
29/05/2012 23:10:42 68.52
30/05/2012 21:22:07 862.53
31/05/2012 22:04:50 790.95
04/06/2012 22:41:02 75.21
05/06/2012 22:29:19 0.06
05/06/2012 22:29:22 18.18
06/06/2012 21:44:39 31.09

Amount of Rs.. 2445.69 which is given above is wrongly charged as the DSL Usage at that period was after 9 pm which is free against my plan


Sanjeev Kakkar

Below is the detail of the DSL usage and charges levied by you on my phone number [protected]. Wrongly charged details are given below as I use the internet after 9 pm which is free to me according to my plan which I have taken. You are requested to do the needful asap.

Select Bill Period 26 May 2012 To 25 Jun 2012

Date Time Amount
26/05/2012 23:09:09 377.35
28/05/2012 22:51:56 11.16
28/05/2012 23:06:24 93.82
29/05/2012 21:20:30 18.81
29/05/2012 21:44:44 98.01
29/05/2012 23:10:42 68.52
30/05/2012 21:22:07 862.53
31/05/2012 22:04:50 790.95
04/06/2012 22:41:02 75.21
05/06/2012 22:29:19 0.06
05/06/2012 22:29:22 18.18
06/06/2012 21:44:39 31.09

Amount of Rs.. 2445.69 which is given above is wrongly charged as the DSL Usage at that period was after 9 pm which is free against my plan


Sanjeev Kakkar

Mr. Ranga

Thanks for your reply and at least you admitted that problem is at your end and your billing team has to upgrade their software which they call it world clas billing software. Today I talked with your customer care executive Mr. Saizan and he gave me complaint number 17945532 saying my problem will be resolved asap as the night top up which i have taken use to get deactivated regularly and automatically in my plan seems some ghost in your billing software which do such kinda tricks. I hope my problem will be resolved asap.

Regards

Sanjeev Kakkar

Sir,
As subject I am using Airtel no last 5-7 years now they had charge me per day 1 Rs. As I had place concern on this they did not reply with satisfy answer customer care also don’t know why they had charging same amount
Please help me out

a value pack was activated on my no. [protected] today without my permission.when i talked to customer care to refund my money,he refused.even after this i dailled 198 & selected the option to stop the value added service but got the message that there is no active value pack on my no.now i want this value pack to be stopped on my no. & my money to be refunded which the company is denying.

Sir,
I have a post paid mob No [protected] as also an add on No [protected]. Since I was going out of country, I requested vide requests Nos 50931742 dated 06 Jun (14.59 hrs ), 50983375 dated 09 Jun (11.56 hrs ) and 51161321 dated 18 Jun ( 17.30 hrs )To place BOTH these Nos in safe custody from 20 Jun to 10 Oct. The same was again confirmed to me at Delhi by tele No 5222 on 19 Jun at 1305 hrs. BOTH these Nos remained unused during the said period as could be verified from your records.
However, I find that while Rs 50 has been levied as safe custody charges for [protected], a sum of of Rs 125 has been levied on [protected] which not in order. In this regard, I wish to reiterate that the request was made for BOTH the Nos and the same could be verified from the recoded message.
You are requested to revert the excess charges levied and reconcile the same in the next billing cycle.
Thanking you .
AS Bahia