Airtel Complaints & Reviews

I am not able to receive any SMS from one particular number(i.e:[protected]),its an Tamilnadu number.They have no problem in their number,they checked with customer care,I am facing this problem for past 2 weeks.I contacted Bangalore customer care center,but i did not get proper response from them.Because of their irresponse to me i have decided to discontinuing your network.If you can do anything please resolve my problem fast.Else i have to disconnect yours.My ref.case id is[protected].This SMS i got on 31st mar.Please do clear my problem fast.

I have taken an Airtel broadband connection on my wife’s name (Named Premalatha) and they have supplied me an additional wifi modem (Named Binatone) to install the same for a cost of Rs 1498.99/-. The connection was installed on[protected]. After installation, the executive informed us to call him for any difficulty and he has noted his mobile number on the other side of the invoice. The next day onwards, we were not able to establish connection to Airtel broadband and we informed him over the number provided by him. The executive never looked in to the complaint and we lived with the trouble. He started ignoring our complaints thereafter. In the meantime, my son, contacted Airtel Broad band from our landline number and got some check points to regularize the Airtel broadband connection. This worked good for one day. Later, the connection was getting disconnected every 10 to 15 seconds.
We contacted the customer Care of Airtel on 18-03-12 and informed the problem to them. A problem was registered and the complaint number was 13116164. An executive visited our house and inspected the broadband. He certified that the modem is defective and would replace the same. The next day, he returned with an old serviced modem as the replacement to this. I called the customer care and told them to replace the modem with a new or service the existing, than supplying me an old serviced modem. Accordingly, the customer executive assured me to settle the issue with genuine solution.

The problem was not solved and I received a message from Airtel that this will be addressed by 19-03-12. There was no response from Airtel and I called customer care executive of broadband again and informed the situation. He says that the complaint has been closed and no action on this matter will be initiated by Airtel. He also gave me numbers of modem supplier for lodging this complaint. (No [protected] of Mr. Balliappa). Mr. Balliappa asked me to contact the modem supplier, who is MTR Engineering services. Since their bill did not have contact numbers, I called modem supplier once again and told him the problem. He says they cannot do anything and Airtel only has to take action on this. Every time, I write to Airtel, they give a complaint number and they never respond to our request. The modem is still defective and I purchased another modem for this purpose.

I requested Airtel to take back the modem and refund the cash. Yet no reply is received from them.

DEAR SIR,
MY NAME IS K.P.THAMILMARAN AND I HAVE BEEN WITH AIRTEL(AS A CONSUMER) FOR THE PAST 7 YEARS AND I WAS A PREPAID CUSTOMER AND ON 21/03/2012 I HAVE PORT OUTED AIRTEL (USING MNP)AND ONE OF THE CUSTOMER CARE EXECUTIVES CALLED ME AND REQUESTED ME TO STAY WITH AIRTEL BY GIVING 2 OFFERS
I)I CAN ENJOY TALKING TO LOCAL [protected]@20p/min AND OTHERS @40p/min
II) BOTH LOCAL AIRTEL ANRS @30p/min
AND I HAVE OPTED FOR THE FIRST AND HE ASSURED ME OF GIVING THE OFFER BY ACTIVATING THE SAME WITHIN 48HRS BUT WHAT HAPPENED WAS THEY HAD ACTIVATED THE SECOND PLAN.
wHEN I CALLED THE CUSTOMER CARE THEY TRIED THEIR BEST BUT COULDNT SUCCEED AND THEY ASKED ME TO CALL THEIR NODAL [protected]@[protected] FOR RECTIFICATION.EVEN AFTER MY REPEATED CALLS TOTHE NODALS i COULDNT GET PROPER ANSWERS AND ONE OF THE NODAL OFFICERS VERY ROUGHLY TALKED TO ME,AS A CONSUMER WHAT SHOULD i DO FROM HEREON?
MY MAIL ID IS [protected]@yahoo.co.in
I THINK AIRTEL HAS CHEATED ME.i HAVE ALSO FORWARED MY COMPLAINT TO INDIA CONSUMER COMLAINT FORUM.
PLZ DO THE FAVOUR.
WITH REGARDS,
K P THAMILMARAN

Stop sending joke from airtel
Unknowingly for the past few days,i m getting joke message from airtel and because of this 1 rupee is taken from my account.I never subscribed to any service so far .So kindly i request to take this complaint and resolve it as soon as possible...
My number is [protected]
Thanks

With regards,
Balaji D

This is the mail i have send to Airtel on 17th of Feb 2012. After Calling the Customer Service for Lots of time and even till today it is not resolved.
[protected]-----
Hi Sir,


My mobile number [protected], I have done online rechagre of 444/- as on[protected]. And, it was not sucessful but my balance got dedcuted from my account.
I haven't received my balance to mobile and Balance got deducted from my account.
I have placed a complaint on[protected],
The customer executive is Mohit Kumar and supervisor is Netrapal Singh, they have given me the TAT time i.e., on[protected]. my complaint number is CONRC[protected].
I haven't recived any call regarding this but i have received a Message that it is resolved.
With out any initiation how come it can be resolved.
Again I have called to Customer Service I have spoke to Bhanu he is the Floor super visor. I was asking him about my balance he says that It is resolved successful.

How come it can be resolved I dont understand. I need the full details on this issue of my online recharge. If not i will contact to counsumer court with all the proof.

Please, Find the attachment of online recharge not successful along with my bank statement and do the need full.

And for more details you can inquiry my bank CC if needed and my Bank PRN number is MUPI[protected] for the online recharge made.

[protected][protected]

Even i have send the attachment of the not successful and Bank statement for further reference but this Stupid, Airtel people have not solving this issue and they send me the reply message that is resolved.

[protected][protected]
Dear Mr. Nilagiri,

Warm greetings from all o[censored]s at airtel.


This is in reference to the email received on 29 February 2012, expressing concern regarding the non-receipt of online recharge benefit on your airtel mobile number [protected].


As per the feedback received from the concerned team with reference to service request number 38123300, we would like to inform you that, the recharge of RC 444 was not successful in 17 February 2012 on your airtel mobile number and no transaction can be traced regarding the same. Hence, we regret the infeasibility to provide the reversal of the same.

Further, we request you to contact your respective bank.

We regret for the delay in response and inconvenience caused to you in this regards.

We hope that, we have been to assist you suitably.


Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us [protected]@in.airtel.com.


You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved. You may send an email atnodalofficer.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.


If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Madhabattula Chaitanya
Nodal Office
Bharti Airtel Ltd.
[protected][protected]
Dear Mr. Nilagiri,

Warm greetings from all o[censored]s at airtel.

This is in reference to the email received on 29 February 2012, expressing concern regarding the non-receipt of online recharge benefit on your airtel mobile number [protected].

As per the feedback received from the concerned team with reference to service request number 38123300, we would like to inform you that, the recharge of RC 444 was not successful in 17 February 2012 on your airtel mobile number and no transaction can be traced regarding the same. Hence, we regret the infeasibility to provide the reversal of the same.

Further, we request you to contact your respective bank.

We regret for the delay in response and inconvenience caused to you in this regards.

We hope that, we have been to assist you suitably.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved. You may send an email atnodalofficer.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.


Madhabattula Chaitanya
Nodal Office
Bharti Airtel Ltd.

Dear All,

Airtel is activating unwanted services to my no. [protected]. like "Home care tips". this is 3rd time when they have activated it.
I never have subscribed to any such service. they keep charging Rs. 1 per day.

I tried to contact their customer care but they say that I have activated it. which i have not done.
last time i complained about the same, they reverted some money back.

But, this has become their practice activating services without any approval.
by the time you notice your balance deducting, you have already lost a lot of money.

Above all, they have made contacting costumer care a paid service deducting money. now if i argue with them they revert back the subscription money and deduct Customer care charges. in any case you will be charged.

plz help how to deal with this. Its totally unethical and bad practice.

thanks
Kamal

The worst response never ever seen from customer care.. I have called today to customer care regarding deactivation of SMS pack (Rs 36 pack). Two persons attended the call but not given good response.
please review my call
I have called from my no. [protected]
at the date 2/04/2012 (10 am) IST.

I didn't got resolution.

Problem un-resolved since JAN-2011

I had taken an Airtel SIM card for internet usage with monthly rental of 199/- and a one time deposit of 350/-. Just few days after taking the number I had to move to MIRA ROAD from Kandivali and to my surprise, network was NIL "in the house" (while all other networks were working fine). It is only when I come out of building i used to get network. Due to this I could not use INNTERNET at all at home and I lodged a complaint. After almost 7 to 8 months of repeatedly calling customer care I sent an email to NODAL Officer who routed me again to customer care. Customer care called but due to no resolution i was given many false reason like In MIRA Road one of our tower is has issue and we are resolving etc etc EVEN AFTER NOT USING THE SERVICES I KEPT PAYING MONTHLY RENTAL. Then I got frustrated and asked team to close my account and refund my deposit and rental that I had paid. They did not refund and did not close my services and also started asking for payment of rent. Now I am getting threatening calls. Over and above I have been sent an email from one legal agency also.

I need all my rents I have paid and my security deposit. Please help or advise how to escalate this matter. Due to their disturbing calls, I am not able to concentrate on my work and I am suffering lot of mental trauma.

Following are few emails:

[protected][protected][protected][protected]-----
Email I responded to Nodal Officer
[protected][protected][protected][protected]----


Subject: Re: Problem un-resolved since JAN-2011 (Airtel # [protected])
From: "Dinesh Kumar"<[protected]@rediffmail.com> Wed, 09 Nov 2011 01:52:36
To: "nodalofficer.[protected]@airtel.in"<nodalofficer.[protected]@airte...⇄ and others
Dear Nodal Officer,

Neither any step has been taken to contact me (except once when no solution was provided) nor the issue is resolved. I had requested 2 things out of frustration
1) To disconnect my number
2) To refund my money that I had paid for more than 6-7 months (WITHOUT USING THE SERVICES)

I did not get anything yet done. SURPRISING!

Over and above, I am getting BILL ALERTS! I don't understand how the system works with Airtel but whatever it is i, it is really not professional and systematic.

If I am not getting my money back, I will be forced to go to consumer court as I am really irritated and frustrated.

Regards,
Dinesh Kumar

Subject: Re: Problem un-resolved since JAN-2011 (Airtel # [protected])
From: "Dinesh Kumar"<[protected]@rediffmail.com> Fri, 16 Sep 2011 12:36:31
To: "nodalofficer.[protected]@airtel.in"<nodalofficer.[protected]@airte...⇄ and others
View blocked images in this message
Dear Nodal Officer,
This email had been forwarded to customer care from your office and after a long long wait I got a call. The girl who called me said that - Sir! We have given strongest possible network in your area (Not sure why someone can not come and check what is the issue while I am saying network is NIL here).
Since I am really frustrated with this connection, I want to close this and get refund of all the months I paid rent and I did not use it for even 1 day.
Upon asking for refund, she said it is not in our hand and if you have to close connection, you will have to visit nearest vodafone center. I am not being given satisfactory answer about refund.
Please guide me what should I do? I do not need this trouble and I want my money back.
Regards,
Dinesh Kumar

From: "Dinesh Kumar"<[protected]@rediffmail.com>
Sent: Mon, 29 Aug 2011 16:06:54
To: "nodalofficer.[protected]@airtel.in"<nodalofficer.[protected]@airte...⇄
Cc: "appellate.[protected]@airtel.in"<appellate.[protected]@airtel.in&g...⇄
Subject: Problem un-resolved since JAN-2011 (Airtel # [protected])
Dear Nodal Officer,
I am writing this email after I have faced lot of frustration dealing customer care (Since almost 8 months) and hoping for a resolution here atleast.
In Jan-2011 I have been approached by Airtel Sales agency that a mobile-office "3G Ready" sim card for internet usage is being given to you at free @199 monthly rental with unlimited usage.
My problem:
After I received card there was no proper network (in Kandivali east) and when I called customer care, I was told that - Sir, wait for few days, 3G is about to come and then no network issue at all.
I shifted to MIRA ROAD and network was NIL in my new flat
Since then I hve not used this SIM CARD even a single day fully (Please check my usage - it is almost NIL in last 7-8 months)
I called up numerous times and I did not get a resolution but lot of frustration talking to customer care executive who did not have any knowledge of problem and gave me false answer (Wait till 3G comes, Tech Issue, We are working on it, Someone will call you back etc etc.)
Now in so many months I did not get any resolution and got few shocking news:
- This SIM is not 3G ready,
- Since more than 6 months Airtel could not sort my network issue
- I AM PAYING 199/- every month without using SIM
Till not only one Team-leader from CSR team could understand my problem and waived-off my rental but that was for just 1 month.
As till date I am not able to use the SIM in my Flat in Mira Road (it shows - no network), I request you to kindly give me all the monthly rental I have paid till date as I do not want to keep the SIM anymore and hence please get it deactivated as well.
I will appreciate all your help.
Regards,
Dinesh Kumar
Air tel number: [protected] (Which is never reachable)



[protected][protected][protected][protected]-----
Email I responded to legal department
[protected][protected][protected][protected]----



From: "Dinesh Kumar"<[protected]@rediffmail.com>
Sent: Wed, 11 Jan 2012 12:11:02
To: "Recovery.[protected]@in.airtel.com"<Recovery.[protected]@in.airtel...⇄
Subject: Fw: Request for procedure to lodge a complaint
Fyi,
Since Airtel has de-frauded me (AIRTEL owes me 1500 minium...for all the monthly rental I had paid while I was not able to use the service due to NIL (not even poor) network and my secuirty deposit) and looking at the audacity that you have come to me with following message (refer your email in end), I am filing a court case againstt AIRTEL.
Best Regards,
Dinesh Kumar


From: "Dinesh Kumar"<[protected]@rediffmail.com>
Sent: Wed, 11 Jan 2012 12:05:15
To: "[protected]@consumergrievance.com"<[protected]@consumergrievance.c...⇄
Subject: Request for procedure to lodge a complaint
Team,

I have to lodge a complaint against AIRTEL. Could you please send me the same ASAP?
Best Regards,
Dinesh Kumar
__________________


Dear Customer,

Ref: A/c No : [protected] , MOB No [protected]


We wish to draw your attention to the outstanding of Rs.462.69/- in your account referred above. In the past we have given you enough reminders to pay the said amount despite that the matter still remains unresolved.

Since you failed and neglected to pay the amount even after receiving the intimation regarding the probable legitimate action againstt you, we are now compelled to take the matter legally. Please clear your outstanding within 7 days after receipt of this mail, otherwise, we shall have to initiate the legal action.

However, you will appreciate that we are extending you this final opportunity to make full and final settlement of your account. We urge you to take this as our final intimation letter towards settling your account & closing the matter amicably.

Please do not reply to this mail, feel free to get in touch for any queries please call between 9.30am to 7pm Sachin Desai on [protected] or email us on manish.[protected]@in.airtel.com


Thanks & Regards.

My Customer ID is [protected] - I got SMS messages and messages on my TV mentioning that my account balance is low (Rs 4476) and my subscription will expire on 5th April 2012.

I called the customer care to know the amount that i need to recharge for the channels that i had subscribed for - he mentioned that i need to recharge for Rs. 4370. I recharged Rs. 4400.00 online through net banking.

I called the customer care to re-validate my account for the next one year. I had to spend nearly 4 hours on phone, calling nearly 6 times, talking to different people, and all of them either could not understand or speak english except for one person.

Customer care is so poor and talking to them is too much of harassment, they disconnect if they do not have an answer, after every call i get an SMS stating your channel is deactivated as per your request.

My problem is - i called for continuing my service and end up getting it deactivated - just because the on the other side cannot understand clear,, plain and simple ENGLISH.

can someone at AIRTEL who understands this message get this issues resolved or refund my money PLEASE...

Thanks,

U.P.Prem
+[protected]

airtel DTH south mega 3 months package was bought on 25.7.2010 in the name of M.Manoharan with customer ID [protected]. After recharge on 26.3.2012 no conection is received. It is ascertained that the same connection has been given to another person ( Mr.Ramesh) using this customer ID. Despite repeated enquiry from 26.3.12, verbally they are replying, but no tangeable services was provided. I regret to choose this wrong ver poor services of airtel. Now we want to surrender this connection, and the deposit amount of Rs.1750/-along with recharge amount of Rs.330/-

my name is salil p lightwala my mobile no is [protected].airtel co.i came to know that they have activated india tweets news service without my concern on 14/12/2011.daily RS1/they have charged.i have stop that service on 26/03/2012.why they are doing mischief?take serious action against them.and refund my amount which was wrongly they have charged.complaint in TRAI,so they can take action against company/and their concern employee.

sir,

I'm had done the airtel online recharge for rs. 200 through net banking in the website : https://pay.airtel.in/. After all the transaction the amount from my account of rs. 200 is deducted but recharge is not done. Narration details are MHDF[protected]-AIRTEL BHARTI. i'm not the information Txn number also. please do the needful as soon a possible.

Hi,

Mail received below was a confirmation that there was no plan migration[Forced] on my airtel connection.
But contrary I am getting billed from last 2 months for new forced plan of Rs499.

I made several service requests with current request no.13376268, but no relief or correction made to my bill(s) and plan.

I repeat to tell have not made any request for change or up-gradation in my current plan of Rs449.

Therefore, I am not liable to pay any extra cost or incovinence caused by you to me.

I request to disconnect the connection if company have no solution or intention to correct my bill(s) and plan.

Regards
Saurabh Aggarwal
Airtel Connection :[protected]


On Sat, Dec 10, 2011 at 11:19 AM, <[protected]@airtel.in> wrote:
Dear Customer,

Ref: Email dated[protected], regarding change in plan of airtel number [protected].

Thank you for writing to airtel and the opportunity to assist you.

We would like to inform that as per our records, you are in Special Retention Rs 449/- and we are unable to found any request for plan migration under your account.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.



warm regards,

Haritha M
customer care executive
bharti airtel limited

I m piyush agrawal ,mob. No. [protected] , my 90 rupees has been deducted from my airtel prepaid main account balance without any legal information.. Dated 24 03 2012: so please return my balance as soon as possible.....

We have been using the Airtel Broadband services (# [protected]) since 2009. The internet speed was good initially.. but its been really pathetic in past few months. To add to the worst, the broadband connection went down in Sec-62 noida on Thursday, 22 March 2012. Following is the list of events that occured since then:
- Filed a complaint on friday, 23 March 2012 in the afternoon. Response: We were promised that the connection will be up and running by 1600 hrs on Friday itself. In the evening, it was still not working. We called up ard 6 in the evening and were told that it'll be resolved on saturday.
- On Saturday, 24 March 2012, the problem still persisted. On calling the customer support, we were told that there is some technical fault in that area, and it'll be resolved by Monday, ard 11 am.
- On Monday, I received a msg that the ticket that was raised wrt our complaint was successfully resolved. WHEREAS.. it wasnt. We called up in the afternoon, and were told that problem has been resolved in sec-62 so there must be some problem with our individual connection and their engineer will pay us a visit in the evening. In the evening, the engineer called us and said that the problem still persists in our area, so there is no need for a visit and shall be fixed by tuesday 11 am.
- On tuesday, still there was no progress. We called again, and were told it'll be fixed by 2 pm. No progress till 5 in the evening, so we called again. and were told that the engineer will call us and visit us ASAP. No engineer call. No Visit. Broadband still not working. Finally we called up again and spoke with some senior person Mr Bharat and told him that if you have to give false promises and provide no services, then please disconnect out connection. He REQUESTED to be given one last chance and ASSURED that we give them another day and it'll be resolved DEFINITELY.
- On Wednesday, Still no progress. Again False promises for engineer visit, STILL NO RESPONSE. Finally ard 7-8 pm, I requested for the disconnection of our services. Received a call from their team regarding disconnection and we were AGAIN given false assurances that it'll be resolved by 2pm in the afternoon on Thursday.
- On Thursday, we again received a call from their retention team. I asked them to tell me the EXACT STATUS of the problem rather than lies and by when will the problem be resolved. The guy after keeping the line on hold for a while said it'lll take MAXIMUM 7 days. Even after 7 days of persistence of problem, they needed another 7 days.. that was insane. On being harsh, i was told that there will be a ENGINEER VISIT DEFINITELY in the evening.

Its ALREADY SUNDAY.. and STILL NO PROGRESS.. I dont know if they are working towards the resolution of the problem or the service disconnection. I DONT HAVE THE SLIGHTEST CLUE. There have been ATLEAST 30 conversation over the phone. The call duration ranging till 40 mins also.

They have been causing us enough Inconvenience and mental harassment. I really dont know what to do for making the connection up and running. TIRED of making long phone calls at Customer Support, Requesting, Fighting, Waiting and wasting MY OWN precious time in all this.

Sorry for SUCH a LONG Complaint Detail. But this is JUST a small part of the whole mess.

Please Do the needful. They are taking this issue way too lightly.

Sir,

I'm a new user of Airtel since Feb 2012, holding pre-paid mob connection No. [protected] & activated GPRS pack. I'm facing slow connection problem while browsing internet through Micromax USB Modem (MMX 310G)/Nokia Phone. Could you please explain how I can speed up my internet connection. Please also explain how I can activate call conferencing in my above SIM........................... Yours Sincerely, Sudeesh G

I recharged my No with 200/- for talk time but after recharge when i called up at one place and i came to know that my all amount has been deducted. then again i called up at call centre then agent told me that this recharge is for GPRS activation and for talk time it is of Rs 201/- and before recharging my account i have already called to call centre and agent told me that we have only Rs 50, 101,200 & 441 for talk time & dealer told us you will get the talk time in Rs 200 recharge. and after this wrong deduction i called to call centre then another agent told me that we have Rs 201 top up in which you will get the talk time.

Now pl tell me every person is giving different information and i don't know who is giving me correct information.

My 200Rs got lost due to this wrong information which is giving by your agent & dealer.

pl return my money back or else i am going to left this No.

My No - [protected]

this is my postpaid connection.there have withdrawn my connection with my notice.as my cell no is [protected].Pls do the needful help.we r ready to what balance amount is.

Dear Team ,

Would like to bring into your notice that Airtel debit money from accounts of customer with out any reason. I have purchased the number and got Rs 30 as balance. After sometime , when i checke the account , Rs 20 was debitted from my account. Again i recharged my number with Rs 50 . Again Rs 40 was debitted from my account. Airtel people told me that I have downloaded a game called Nazara.... However, firstly , i never downloaded any game .. secondly ... there is no game called nazara in android market.
The representatives at airtel in Andheri customer care took this thing very casually and instead of assisting me.. they simply ignored.... I was told to contact 999 from the landline number, they were also help less in understanding the issue.

This is nto the first time with Airtel. I have used Airtel sims in Chandigarh , Bangalore and now in Mumbai .. everytime the same issue ... sometime .. they say ,,, u have downloaded game .. else, they activate the caller tune,.

Airtel got the worst service.. They are such a big brand and just cry for 5-10 - 15 rs.. everytime they deduct money.

Ph [protected]

Dear sir,
I am working 1998 oct 1st to 10 Aug 2010 in airtel as driver, technical asst, officer i am hard working in company last 2010 1 small and silly thing one senior person my career is spoil is yearly rating a4 that time my rating come a2 place but i am trust that person and leave the job today allso i am not getting job any ware what can i do plz help me and mail me [protected]@in.com