[Resolved]  Airtel — Wrong deduction of Service Charges Airtel Prepaid # [protected] (A.P.CIRCLE): No proper reply even from Airtel Escalation Hierarchy!!!!

Hi, This is NITIN SAXENA, subscriber of Airtel Prepaid # [protected] (A.P.CIRCLE). I traveled outside India urgently on 04-Aug-2013, so I could not deactivate my Blackberry Services by sending sms. I requested Airtel Customer Care to deactivate my BB Services (INR 399 PER MONTH) and they confirmed that the same was deactivated on 09-August-2013. But here the problem starts ..BB services itself was deactivated on 09-august-2013 and an amount of INR 399 was deducted towards the renewal of the same on 10-Aug-2013 and again in September-2013. So, in total INR 798 was deducted for BB services which does not exist at all on the renewal/deduction date… I sent number of emails to customer care/nodal office/appellate authority but till now there is no proper response from their side. My question here is: 1. My BB services does not exist at all and it was deactivated on 09-Aug-2013 itself then why I was still charged INR 399 for Aug-2013 (On 10-Aug-2013, one day after the service deactivation) and Sep-2013 (one month after the service deactivation)towards renewal of the same? Please clarify and reverse my money back to my prepaid account. Since still I am outside the country, so please contact me by email only (nitin.[protected]@live.com). Thanks, Nitin Saxena