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Samsung India Complaints & Reviews

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A
arijitb1
from Mumbai, Maharashtra
Nov 2, 2011
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Address: South 24 Parganas, West Bengal

Dear Sir / Madam,

This is to bring into your kind attention that I, the undersigned, having a Samsung colour TV purchased on 15/05/2006, bearing model no. CZ-2158ML5XXIL and Sl.no. 3ZAX704713H, reported a problem with the DVD port in the TV through Samsung customer services and on 17.10.2011, I was duly attended by a representative of M/s Mondal Appliances Service, 87/10, Akshoy Kumar Mukherjee Road, Kolkata - 700090, an exclusive Samsung Service Centre. My T.V was inspected and reported to have a problem with the DVD port in the T.V and I was told that the same will need to be replaced. In this regard, I was charged with an amount of Rs.121.00/- as inspections charges vide cash receipt no. 3752 dated 17/10/2011. Accordingly, my T.V was taken to the service centre on 20/10/2011.

The very next day (21.10.2011) I personally visited the service centre and I was clearly told that my T.V will be attended and shall be delivered after 3 days (expected to be 24/10/2011). However, since then I have been continuously following up with the service centre with a lame reply of "spare parts are not available" and more disappointing is the fact that they are not also providing any idea when will the T.V be handed over after repair.

Now, after so much of follow up in vain, I have no other option but to bring this into your kind attention for an urgent action in this regard. I find it absolutely unprofessional and expect a brand like Samsung to have a much more efficient and professional service agents who can help and support your customer base. Customer service is not a mere job, it's an attitude! Being a senior citizen, it is also very difficult for me to physically toil after and follow up on rigorous basis to get my T.V repaired. I have known M/s Mondal Appliances through Samsung customer care and I would hold Samsung as a brand responsible for all my discomfort and unnecessary tension.

I once again request you to take urgent action in this regard to fix the DVD port in my T.V and ensure an immediate delivery. I shall expect a feedback from your side with a clear commitment regarding the delivery date for my T.V.

Thanks and regards,

Ashish Chatterjee,
106/A, Shyambazar Street,
Kolkata - 700005

Phone :[protected]
Mobile:[protected]
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    S
    shabbirul hasan
    from Bemetara, Chhattisgarh
    Nov 1, 2011
    Resolved
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    Address: Chhattisgarh

    I was applied for loan as per samsung tv 1+10 scheeme at jamuna ganga durg I have fill up all ducuments and produce all ducuments as per requirments on 31/10/2011 a phone comes on my mobile regarding adress enquiry then arround 12.00oclock noon your reprentative went my home and enquire regarding my personal data after collecting all enquiries he went away, in evening when I went to shop as per shop keeper your reprentative reported that address is not able found which totally lie when he has talk with my son why he is telling lie .as per your reprentative case is rejected. hence may Iknow why my case is rejected I I I AM WORKING IN PUS (BHILAI STEEL PLANT)AS A ASSTGENERALMANAGER DRAWING APP.60000Rs P/M AFTER ALL DEDUCTION SO PLEASE GIVE ME REASON WHY MY LOAN NOT SACTION
    Aug 13, 2020
    Complaint marked as Resolved 
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      A
      anisur09
      from Kolkata, West Bengal
      Oct 31, 2011
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      Address: South 24 Parganas, West Bengal

      I had purchased one Samsung 3010 phone on Nov 04, 2010. We never opened the phone cover till it stopped operating. On 28-Oct-2011, the phone stopped functioning while charging. It did not turned on again, then we opened the cover remove/re-insert the battery, but still it did not turn on. Then we took the phone to our nearest Samsung service center at Shakherbazaar, Kolkata - 700008. To our surprise they informed that the ticket inside the phone is not present, so they cannot consider the warranty! Now, who removed the sticker, not us! Why should we, what motive do we have? This is just a cheap game to ignore the warranty. The phone is under warranty, and one could easy verify the phone/document by its IMEI number. Yes, they just need to make the phone turn on to verify it. Can't we expect this much from a service house of a reputed brand like Samsung. Till now I have used over 4 samsung mobile sets including Android phone, and I like this brand. But the way Samsung service center behaved, will definitely make me think twice before going for this brand again. They just cheat their customers. I am not sure what step could we take, and how much effort one should spent in getting the justice. I am putting my complain here for other to see and judge before choosing products to buy.

      Anisur Rahaman Mullick
      Dear customer

      We are waiting of your contact details so that we can assist you in a better way

      We would request to feel free to reach us and provide your contact on below address



      Thanking and assuring you for best services always.


      Customer Satisfaction Team
      Samsung India Electronics Pvt. Ltd.
      Email:- akhilesh.[protected]@partner.samsung.com
      hi i have purchased samsung s 5670 before two months . i am having difficulties installing samsung kies in my pc. i am not getting any help from anywhere. my e mail is [protected]@yahoo.com
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        A
        Abhirup
        Oct 31, 2011
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        Address: Hyderabad, Andhra Pradesh

        It is very disappointing to bring to your notice that my device got a deep scratch on the glass screen with a fall from just half a feet. In a device where I have invested Rs. 31000 and knowing Samsung's reputation, it was least expected that a phone glass (which as per Samsung guidelines has Shockwave feature and gorilla glass) developing a scratch on the screen from just half a feet fall. Before purchasing Samsung Galaxy S2, I was informed through Samsung website and promotional team that this device is indeed a durable one. So to have a deep scratch on the glass screen from just a minor fall is really disappointing and against your promotional stance.
        Dear customer

        Thank you for writing and sharing your concern with us

        In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



        Thanking and assuring you for best services always.


        Customer Satisfaction Team
        Samsung India Electronics Pvt. Ltd.
        Email:- akhilesh.[protected]@partner.samsung.com
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          D
          Dr.Alok Verma
          from Jaipur, Rajasthan
          Oct 31, 2011
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          Address: Allahabad, Uttar Pradesh

          I purchased my refridgerator from Samsung Plaza Civil lines Allahabad somwhere in 2006 April . Only after 6 months one of it's bottle holder crackrd . But till date it is due for replacement. 2 more plastic partitions either cracked or broken but no one from either Service centre or Samsung plaza respnds. KUMUD VERMA
          Aug 13, 2020
          Complaint marked as Resolved 
          Samsung Plaza Allahabad are cheats.. its the least I can say.
          Purchased Samsung Split air Conditioner Model: AS18EFAXTL, Bio Sleep in 2009 and since then my family has suffered. They sold defective piece and even after shelling huge sums problem couldn't be resolved. Now they have gone deaf. Neither are they replacing the AC nor refunding the sum. Have decided to drag them to consumer court very soon.
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            S
            skpvalvekar
            from Hyderabad, Telangana
            Oct 30, 2011
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            Address: Andhra Pradesh

            I have bought samsung LED TV (5500D) on 6th October 2011 from E-zone, City center mall, Hyderabad. At the time of purchase they have promised that they will deliver the Free Blu ray disc player that I was suppossed to get along with the TV will be delivered in a week. They told that they dont have the stock of these bluray disc players hence will deliver to me with in a week. I have been calling them since 15th October 2011. The response from the store is pathetic. I tried reaching out samsung customer care and they told that they have no clue about it and need to check with the e-zone representatives it self. When I tried reaching the e-zone representative last time, he had no clue about the delivery of the bluray disc player and he cannot guarantee on the time line. He was saying that it may take 1 or 2 months more. Hope this is a pathetic offer to llo the customers. Help in this regard is appreciated.
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              S
              suhas708
              from Bengaluru, Karnataka
              Oct 30, 2011
              Resolved
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              Address: Mumbai City, Maharashtra

              1) Poor RAM Performance : Unable to medium or small size JPG images.
              2) Flash Not supported : None of flash videos supported on U-Tube or Facebook.
              3) Multi Tasking not possible: Not able to open two apps at single incident.
              4) Non Capacitive Touch Screen : Very poor functionality. Hard Touch Screen
              5) Phone goes hang if call received while watching movies or JPG images.
              6) Poor 3.5G Support: Surfing with 3G option is very slow with dolphin browser.
              7) After spending 10500 Rs the product is completely failure.
              8) Service Center is struggling to provide satisfactory solution even after 2 months of registering complaint about the manufacturing defect of mobile.
              9) Samsung should have tested the product for Quality & Performance before releasing it to market.

              This is just my 3rd month after purchasing the product & tired with the followup with Samsung Service Center for the same. he Motherboard of B7722 was once replaced by the Service center but the problems are with the Product & Software itself. Greatly disappointed with Samsung as the Quality & Performance of product and poor after sales services.

              Thinking of going legal with the company for providing poor product & asking for the refunds & compensation for the inconvenience caused during the period
              Aug 13, 2020
              Complaint marked as Resolved 
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                M
                mickish
                from Hyderabad, Telangana
                Oct 29, 2011
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                Address: Hyderabad, Andhra Pradesh

                I bought 3 samsung products including refrigerator from this shop around diwali. The fridge when installed turned out to be faulty, there was no cooling at all. After making numerous calls to the store and samsung service center, a guy came one morning to inspect the fridge and he said there is some problem in the compressor and he will speak to the store where we bought the fridge and get back to us by the evening. Then in the evening that guy calls up and tells us that you can explain the problem to the store (then why the hell he asked us to wait till the evening, we could have informed the store in the morning itself). Anyways, we called the store and explained them the situation and asked for replacement, they said they will replace it in a day, but nothing happened even after 3 days, we kept on calling the store but no satisfactory response. Finally they sent another fridge, luckily we opened it in front of the guys who came to deliver it. We noticed that the replacement piece was not new, the box was old, packing was temporary, there were lots of spots and scratches inside the fridge. We immediately called the store and asked why they have sent an old fridge, most probably the display piece, they said no its new and came directly from the warehous, we told them not to fool us as we could see the difference between the two refrigerators (the one that was faulty and the replacement fridge). I told the store guy to refund my money as I already waited for so long and in the end I was cheated and delivered with an old fridge. He said no we wont do that, I said fine, I am keeping both your refrigerators unless you refun dmy money, he said no you cant do that and we had a heated argument. Finally he agreed to refund our money, we went to their store and got our money back but after a week full of hassle, inconvenience, mental torture and lots of food wastage due to hot weather and no fridge. We could not get any food on Diwali as our brand new fridge was faulty. But thats not all, we got our refund, then we went straight to Reliance Digital at Inorbit mall and ordered another refrigerator, hoping these guys would be different and better but we were so wrong. We have been waiting for our fridge to be delivered as promised but no response from the store. These guys just know how to trick the customer into buying the product and then how to torture the customer and take away all their excitement of buying a new product. Still waiting for my refrigerator to be delivered. Still there is some hope.
                Aug 13, 2020
                Complaint marked as Resolved 
                Dear customer

                Thank you for writing and sharing your concern with us

                In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



                Thanking and assuring you for best services always.


                Customer Satisfaction Team
                Samsung India Electronics Pvt. Ltd.
                Email:- akhilesh.[protected]@partner.samsung.com
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                  S
                  Satyaprakash gupta
                  from Delhi, Delhi
                  Oct 28, 2011
                  Resolved
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                  Address: South Delhi, Delhi

                  Dear Sir,

                  I have purchased Samsung Mobile (Model No: Samsung Chat-S27 S5270 Tech Si) dated: 11/10/2011 from Spice retail limited G-20 South Ex Part-I New Delhi-110049. Immediately after purchase, I have notice the mal functioning of mobile (Automatic Restart on incoming & outgoing call & auto switch off & hang-up during use of application), I had communicated about the malfunction of mobile phone to Samsung customer care centre at Nehru Place (Samsung India Electronics Pvt Ltd, CC-28 Nehru Enclave, KA Delhi-110019, Contact Centre: 30308282 Email:support.[protected]@samsung.com) dated: 19th Oct 2011 & second time 21/10/2011. In both complain to Samsung service centre, problem with the Mobile phone was not rectified. I had asked them to return the mobile & issue me a fresh piece to overcome of this situation but Samsung people are in position to neither rectify the mobile nor ready to take back the mobile. I am facing a regular problem with the mobile due to the reason; I am unable to handle my both business & personal calls. I request you to ask Samsung to take back the mobile & issue me a new mobile. Please find the purchase detail mentioned below.

                  Purchase Detail:

                  Company Name: Spice Retail Limited,

                  Purchase Address: G-20 South Ex Part-1 New Delhi-110049

                  Invoice No:[protected]

                  Purchase Date: 11/10/2011

                  Customer ID:[protected]

                  Service Detail:

                  Bill No: [protected]

                  Serial No: RUGB835878B ([protected])

                  Remarks: 11J19I40MAQBUL


                  Please do let me know if require any further detail/information or clarification.


                  Regards

                  Satya Prakash

                  4/110, B Block

                  DDA Flat, East of Kailash

                  New Delhi-65

                  Mob No: +91 [protected]/+91 [protected]

                  Email:[protected]@gmail.com
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    P
                    prajaktanalawade
                    from Mumbai, Maharashtra
                    Oct 27, 2011
                    Resolved
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                    Address: Mumbai City, Maharashtra

                    2 weeks back i saw this ad on quikr, i was looking for apple iphone and samsung galaxy s 2,
                    i saw an ad of electronics.uk,
                    it stated as-
                    Dear Valid Customer,

                    They are Brand New/Unlocked to all Networking Systems,sealed in it's
                    original Box,and comes with all available Accessories,Manuals, and
                    also with an international one year warranty guaranteed by the
                    manufacturers and a 3 months return policy issued by the company.All
                    our products are manufactured in the UK.
                    web: http://www.electronics.uk.tc/

                    This is to inform you that, the phones are original seal pack, factory
                    unlock,we cannot open to get the serial numbers except it is purchased by
                    customer.


                    Its a brand new mobile with all Accessories, If you are buying from my company.
                    We have to create an invoice for you and send you your tracking details through
                    http://fastcourier.uk.tc/ after you make
                    your payment into our account giving to
                    you to deposit by sales here in India.

                    Factory sales by my company.

                    for your shipping details:

                    Full Name:
                    Shipping Address:
                    Mobile Contact:
                    Mobile Order Discription:
                    web: http://www.electronics.uk.tc/

                    Shipping charges from United Kingdom and Clearance charges in your country will be paid by our company.

                    Best regard
                    Mr.Frank

                    trusting them i sent 50% amount i.e.10k before delivery,
                    after d realization of money transfer this man frank switched off d phone,
                    i came across nelson william who assured me that he wil deliver my goods,but only if i send more 4000 for d invoice registration,
                    after thinking for few days i deposited 4000 to d account number he sent of mrs.mona priya...
                    i was suppose to get it on monday i.e. 24th,bt then d courier man told he was caught at airport n so i should send 4000 for him which he wil return to me..
                    i need urgent help,
                    my 14,000 r with him,n dey r simply not giving me my money or d 2 phones,
                    pls help me,m mentally tired,n need compensation from them,
                    - prajakta nalawade
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    You lied cos you dont have any tracking details if you have send so every one who read it would track and see you are saying the truth.
                    what tracking details? u think m some fool to come here n write all this ?
                    have some sense before posting sumthng
                    Hello prajakta nalawade give me your email id or send your contact details to my email id [protected]@gmail.com
                    because i was also frauded in the same way.I think we can work it out.So, please contact me immediately
                    Hello prajakta nalawade..still they are doing in the same way because this month only i was also cheated by them.
                    so please contact me...[protected]@gmail.com
                    Has any o[censored] tried complaining to the CYBER CRIME DEPARTMENT...!! AS all o[censored]s hv there bank details with us..!!
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                      A. Indira
                      from Dandeli, Karnataka
                      Oct 25, 2011
                      Resolved
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                      Address: Bardhaman, West Bengal

                      We had purchased teh refrigerator on 3rd october 2010. We had been facing a problem with cooling and door giving a sound while closing. However due to Durgapuja falling in teh first week our complaint was not registered properly. I had lodged teh complaint in teh toll free number around 18th october. The service personnel attended our refrigerator on 24th october. After inspection he told that the door is not closing properly .Temporarily he pasted some silver tape and told that it may solve the problem but if teh problem persists then teh door has to be replaced. After that the sound is persisting even though cooling does occur. My earnest request is teh guarantee period of 1 year has just completed. But replacement of door is a manufacturing defect and may be very costly on our part. So kindly consider this case and help us.

                      A.Indira
                      Asst. Director
                      NPTI, Durgapur
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        rohit_9999999784
                        Oct 24, 2011
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                        Address: Delhi

                        Never buy any Samsung LED / LCD TV, I bought one Samsung LED TV on 28th Aug, in the first month itself the TV LED got faulty, company however changed the LED display, within 1 month after the repair the LED display again got faulty. They are using Very poor quality display and literally making fool of Indian customers. If this thing had happened in US / UK the customer must have taken the company to court. After two major faults within 3 months of purchase I want this set to be replaced itself. Rather I want this model to be taken away and give me a different model; I am ready to pay the difference if any


                        I do not recommend any one to go for Samsung TVs , this was my first time with Samsun brand TVs , Otherwise I am a Sony Bravia Fan. Always go for Sony Products, it’s really a peace of mind.

                        Rohit Mehta
                        mobile: [protected]
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                          push123
                          Oct 24, 2011
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                          Address: Bangalore, Karnataka

                          i had fiven my cell for servicing to cell solution whose address is 43 service road domlur layout bangalore 560071 in the month of july. the problem was touch screen was not working , and they mended it and took a fee of 1600, but after that the camera was not working i gave the phone another time they rectified camera after that bluetooh was not working and after that they lost my phone and gave me some other handset which i refused to take and they told they will give me a new handset which i have not got and this spare mobile is not working any more now they refuse to give me a new handset and neither ready to rectify this handset without charging me
                          thank you thank you consumer complaints and thank you samsung for helping me in this matter, thank u arun who really came up like a true responsible person
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                            Prasanna Kotian
                            from Mumbai, Maharashtra
                            Oct 24, 2011
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                            Address: Maharashtra

                            Myself Prasanna
                            Recently I purchased new samsung mobile "Galaxy POP" from "The Mobile Store, Airoli".
                            The next day itself I came to know that the mobile was not working properly, automaticly the mobile set was getting heated so much that we cannot even keep in our chicks to receive or dial calls and inspite of full charge within a day the battery was showing empty sign.
                            The same day I reached shop to return the hand set but unfortunately the shop was closed.

                            Next day that was Wednesday I was too busy with my schedule, so I went Thursday to return the hand set again I found the shop closed.
                            Firday I took halfday from office and went to the shop directly, The guy who was incharge in the shop refused to replace the set.
                            Once you purchase the set it will not be replaced it seems, only it will get repaired

                            [censored] you samsumg!! what is the meaning of guaranttee than?? I paid full amount for your product, within a week I returned that faulty piece..

                            Pls buddies.. think a lot before purchasing samsung product, that too from "The Mobile Store"
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                              c_mohua
                              from Port Blair, Andaman and Nicobar Islands
                              Oct 23, 2011
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                              Resolved

                              Address: West Bengal

                              I had purchased a Samsung Split AC Machine(12UA) on April 26, 2009 from Multi ChannelElectronics(North), Kolkata, in the name of Trisha Mukherjee, (Invoice No. – 18998 dated 26/04/09). Trisha Mukherjee is my sister.
                              At the time of installation, Multi Channel Electronics had sent two local mechanics to install, but it was neither installed properly, nor started working. When we informed it to Multi Channel people, they informed Samsung Customer Care. The Engineer came from Samsung customer care and after inspection he said that those local mechanics had damaged the machine (the junction of the pipe and indoor machine had been broken badly) the entire gas had been leaked due to this damage and it should be re-installed properly again. Then he re-installed the machine at another place of the room. Also I want to mention that the wall of the room damaged badly due to this purpose only. Anyway, he did all the needful to start the machine and at last it started after filling entire gas in it. The entire matter was known Multi Channel people but they didn’t help us that time in spite of several request of changing the unit.
                              Anyway, my sister (Trisha) had used hardly the machine in 2009 and from August’09, I didn’t use it for a single day.
                              In 2010 summer (april), when she switched on the machine for first time, it was silent(not working). First She informed Multi Channel and they informed Samsung Customer care. Again another Engineer (Mr. Kishalay) came and said the same thing that again that the entire gas had been leaked due to prior damage. As it was within the warranty period, they had taken out both indoor & outdoor units to their own place(Samsung workshop) and repaired and filled up the Gas it without any cost.
                              Again my sister requested and insisted Multi Channel as well as Samsung engineer to change the entire machine because of the Engineer was not satisfied at all about the condition of the machine and he forecasted that this problem might be occurred again after few days o[censored]sage. My sister informed Multi Channel Manager all this matter and requested to change the machine as the warranty period was about to close. But he assured that the incident would not be happened again in future and as the Machine Compressor has 5 years of warranty, they are liable to solve the problem till 5 years.
                              Again I would like to mention that the usage of AC machine was very limited which we can prove through our electricity bills.
                              Now, in this year (2011), the SAME PROBLEM OCCURRED. My sister called Samsung service center as well as she met Multi Channel people to solve the matter . SAMSUNG Engineer (Complain no. – [protected]). Mr. Ayan Pal Chowdhury inspected the machine and said the SAME THING to my sister that the entire gas had been leaked out again due to the prior damage. Also he mentioned that the old service center (Tobin road, Kolkata) has been shut down and he has come from a new service center(baguiati, Kolkata). He told that again entire machine should be taken and repaired with the filling of Gas.
                              Me and my sister both are very embarrassed that how it can be happened again and again and Samsung Company as well as Multi Channelpeople are not taking any action to solve the matter permanently and the warranty period is over now!!!!!!!!!!!!
                              We both went to Multi Channel Electronics and informed them entire matter. As usually, they acted the same. (This mail sent on 15th June 2011)

                              Now, after many mail and return mails (few mails are system generated auto reply also), SAMSUNG had sent their engineer and taken machine for the checking and servicing on 24th June 2011. on 5th July they have confirmed me the servicing/gas filling/compressor changing has been done successfully (in free of cost), which was inspected personally by their head trainer/engineer Mr. Subrata Banerjee. They have issued 4 months warranty letter also after a long discussion with MR. SAMARENDRA NATH OJHA (ASM) on 6th Aug 2011. before re-installing the ac machine, I have repeatedly requested Mr. Ojha as well as Mr. Subrata Banerjee that they also should be very very supportive this time as our parents had suffered more than 2 years!!!! They both assured with very sweet voices.
                              Surprisingly within next 7 days, water leakage started from the machine and again their engineer came and solved temporarily but the Machine was not working, he again came as well as inspected, but not solved. So he came twice that time.
                              Then we decided to complain to Consumer Forum and informed samsung managers that either they have to return our entire money back (Rs. 19000) or we will complain. Ridiculously, Mr Ojha sent a mail as well as the hard copy letter offering Rs. 10640.......a depreciation value of three years!!! An unused (almost) machine how can be depreciated......it's out of our knowledge. We didn't accept their offer. We went to consumer forum and forum officers suggested for mediation.

                              Today (17th Oct 2011) we met Mr. Samarendranath Ojha in Consumer Forum office for mediation.

                              It was just a wastage of our time.....as Mr. Ojha was rigid in his point (amount). But We were quite flexible that we may consider the VAT amount but we can not sacrifice Rs. 8360 because now we have to purchase again a new AC machine which will not be less than 22K-24k. and we are not ready for replacement because Now we can not TRUST Samsung Servicing anymore. Mr. Ojha not shown a minimum humanity there. Even in front of the mediator, we invited him to take a cup of tea at our house to see how samsung service engineers/installers had damaged our wall (for ac installation-3 times inn 3 different places) !!! Rather shockingly he said suddenly, they have not seen any complain in their system since last two years !!! I would like to mention here, since last two years, every time we informed Multi Channel people as well as Samsung both. Even engineers or mechanics came to our house with "SAMSUNG" dress with LOGO. Then who are those unknown people taken our machine to Samsung Authorised Service Center??? And why Samsung filled up Gas and Serviced that machine in free of Cost if we have not complained OFFICIALLY???

                              Now we are Not hopeful at all that MR. OJHA any more will help us, rather we consider his attitude totally nothing but the inhuman attitude and he was very proud of his "Customer Satisfactory" certificate (he told us, but who has given that we don't know).

                              I also like to involve Mr. Subrata Banerjee.....as he also had committed us very nicely to get our trust when we had denied to take back our machine from service center last time.

                              CAN WE GET ANY JUSTICE THIS TIME... OR..... SAMSUNG SERVICE MANAGERS / ENGINEERS / TRAINERS / ASM WILL RUN THIS MULTINATIONAL COMPANY LIKE THIS??? CAN ANY SENIOR MANAGEMENT PERSON (Samsung) HELP US TO GET BACK THE TRUST???

                              BEING AS A SERVICE WOMAN (I AM WORKING IN A CORPORATE), I BELIEVE "A COMPANY CAN NOT MAKE ANY GOOD PEOPLE, BUT FEW GOOD PEOPLE CAN MAKE A BIG COMPANY". HERE I AM WATCHING THE OPPOSITE THING. i HAVE NOTHING TO SAY EXPECT "ALL THE BEST FOR SAMSUNG", AS IT HAS HIRED FEW PEOPLE LIKE ABOVE MENTIONED MANAGERS/ENGINEERS/TRAINER, WHOSE CUSTOMER SERVICE ARE SUCH "UNBELIEVABLE" DOWN GRADED.

                              LOOKING TOWARDS HELP FROM THE FORUM.
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                C
                                chirag361
                                from Bhavnagar, Gujarat
                                Oct 22, 2011
                                Resolved
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                                Address: Bhavnagar, Gujarat

                                RES /SIR

                                PLEASE FOLLWING JAVA DONLOAD ERROR

                                i am getting an error as "Downloaded Jar are Invalid" while installing apps on Samsung metro duos GT c3322
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                PLEASE HELP
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                                  S
                                  sureshswt8
                                  from Chennai, Tamil Nadu
                                  Oct 22, 2011
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu

                                  DATE 22.10.2011

                                  To,
                                  Samsung Mobile Team,
                                  India

                                  Sir/Madam,

                                  I had purchased new handset Samsung galaxy s2 worth Rs30,000 from your samsung mobile dealer "Poorvika Mobiles Thirumangalam branch Chennai, Invoice No:6886 dtd:13.07.11 Emi No:[protected]

                                  Sir i am getting many problems in my smart phone galaxy s2 , Starts with Hanging problems continues with touch mall function ,Sensor problems,Sometimes More heat which not suitable for attend the call while charging time it create more heat.

                                  For this problems i gone to samsung service centre at T.Nagar Branch, Chennai near valluvar kottam where your engineer checked my mobile and told me that it is due OS problem so he reset the firmware . on the next day i got the same problem additionally sensor problems so once again i gone to another service centre which is located at annanagar "Wo.No: GB09006 dtd : 10.11.2011" which is near to my home i gone there and told these issues they told me that sensor problem wait for 5 days , i came back and called after 5 days they said it will take another 2 days due to shortage in availability of sensors . so immediately i called to samsung customer care Ph.No[protected] Spoken with kalpana she said that she will register the complaint and you will get a call soon "Complaint No : [protected] i didn't get the call from anyone so i called to the service centre they said wait for another 5 days we dint recieve sensor yet i got irritated i called to the area service engineer "Karthik - [protected]" he said you will recieve the call shortly , at the sametime i got a cal from service centre that your product is ready i dono how is it possible because 5mins before only they said that it will take 5 days then how they dispatched the product within 10 mins. Any how i gone to service centre and i got my mobile back on that day night while charging i got more heat i completely fed up i just waited for some more days to observe my product ,

                                  Most of the time i will charge by switched off my mobile Yesterday night i saw while charging black patches it looks very horrible which is more visible dark room, Once again i went to service centre regarding this issue and asked for replacement, they said that replacment incharge person not yet come so he said that come other time , Once again i am going service centre now So pls this is my costly smartphone i bought, i loved to be a samsung customer but now due to this problem i am very much disappointment due to customer service and product

                                  In the short period of time i got many problems i cant able use my mobile i am very
                                  much dis-satisfied with your product, So please replace my mobile as soon as possible

                                  Your Customer,

                                  Suresh.S.K
                                  Mob: [protected]
                                  Hme :[protected]
                                  Off: [protected]
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Dear sir I have purchased galaxy s2 on feb2013 .the device getting more heating problems and battery backup was not good.the battary was taking charging time 4hrs.while using phone only for2 hrs after will be llow battery. ..why is problems happens? What is solutions. .
                                  Dear sir I have purchased galaxy s2 on feb2013 .The device getting more heating problems and battery backup was not good.the battery was taking charging time 4hrs.while using phone only for2 hrs after will be low battery. ..why is problems happens? What is solutions. .
                                  Dear sir, i have purchased galaxy note 3 on 18-12-13. so many problems in my mobile, board it is gone and android problem.
                                  the only one waste waste company samsung no stock board
                                  Dear customer,

                                  We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

                                  With Regards.
                                  Manager - Customer Care.
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                                    K
                                    kalpanadatta
                                    from Mumbai, Maharashtra
                                    Oct 21, 2011
                                    Resolved
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                                    Address: Maharashtra

                                    We bought a 46" Samsung 6600 3D T.V. from the Next Showroom @Korum Mall in Thane in August 2011. We also paid for the Samsung 3D kit offer which includes a Blue Ray 3D DVD + Two Samsung 3D Glasses + free 3D movie titles which were on a special offer scheme from Samsung on August 31, 2011 vide bill # 001083. Almost two months have passed and we have been getting one story after another from the Next store salesman but, the 3D kit is yet to be delivered. Despite repeated assurances, no senior member of the Next store or Samsung has spoken to us to clarify what the issue is. We are shocked with the complete lack of sensitivity from both Samsung and Next. If Samsung is selling through retail stores, the delivery of goods through these stores is as mush their responsibility as the retail outfits. We have no clue on how much longer we need to wait and why. We're disgusted with the number of follow-up calls and visits we're making to the Next Store. We only get stories, not the product we paid for! Meanwhile Samsung continues to advertise entire pages on its SMART T.V. and 3D kit. We are one of the NOT SO SMART consumers who have been cheated by this electronics giant and what is supposedly one of India's largest chains i.e. the Next showroom.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      V
                                      victor madhan
                                      from Mumbai, Maharashtra
                                      Oct 20, 2011
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                                      Address: Mumbai City, Maharashtra

                                      respected sir / mam
                                      my name is victor prakash. i purchased one mobile of Samsung model 3303 champ on 30/05/2011.
                                      i got one year warranty on purchase but the day when i purchased thereafter its not working properly
                                      then i reported the problem to shop were i brought. the shop manager sent to Samsung service center
                                      i got mobile after 15 days which was not mine,then i told shop manager ( magnet Sion Mumbai). that its not my mobile
                                      then checked and said yes not yours then again he send the mobile to same samsung service center they told yes made
                                      a mistake its not your phone. again they gave me some other handset.
                                      which again got problem of same which was before that is after 1st month ends.
                                      see, the day purchased from then till now its creating huge problem , purchase a new phone how can it repaired every month
                                      every month i have to submit the handset with service center that they make even worse .

                                      i feel i have been cheated by the shop where i brought and the samsung service center , because they changed my original handset i gave to repair .but its a new one i brought on 30 may.2011 and it got problem on 6 june.


                                      contact no [protected].
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                                        R
                                        rpriyadarshi
                                        from Bangalore, Karnataka
                                        Oct 19, 2011
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                                        Address: Bangalore, Karnataka

                                        Dear Sir,

                                        My mobile has been stolen on 17-oct-2011 Near Domlur bridge, Bangalore. Please track my mobile as it contains some of my important personal and official information.I will be grateful to you for all your support.

                                        Details are as follows.

                                        Phone Model : Samsung Galaxy 3 i5801

                                        IMEI : [protected]

                                        OS : Android 2.2(I had updated from 2.1)

                                        Network used : Docomo prepaid connection

                                        Mobile Number when lost : [protected]

                                        Thanking you in advance.
                                        Regards,
                                        Ranjeet
                                        Hi,

                                        Is it possible to track a stolen mobile or block mobile using IMEI?
                                        Please let me.
                                        contact no-[protected]
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