Eureka Forbes Complaints & Reviews

Eureka Forbes/Aquaguard Total RO — Not received complete accessories of the product

I have purchased the “Aquaguard Total RO” in April-2008. The executive name who sold me this is Mr. Pankaj Dhingra from Ghaziabad (U.P.). While doing the product installation at my home I have been told that right now we do not have the bottle for cleaning the water tank of the RO plant and this solution bottle will be provided to you within a week.

But up till now I have made several calls to the customer care and the executive (Mr. Pankaj Dhingra) itself for providing the cleaning solution but I have never received a satisfacory response from them. Evertime they told me that you receive the solution within 2-3 days but uptill now I have not received that.

How can you help me in this case.

Thanks.

Prateek

Mob: +91- [protected]

Dea sirs,
On 08.02.06. I have purchased an AG Classic water purifier. Following the expiry of the free servicing period I opted to accept the annual maintenance contract scheme offfered by the company and everything was going on smoothly. But in the third quarter of 2008 when some maintenance was required, the service center requested for the renewal of the AMC first, accordingly I went to the service centre and paid Rs.800.00, as asked for, on 10.10.08.Yet afterwards, when I did not receive attention, I talked to the local Manager of the Forbes who informed me that they have discontinued authorisation of the said Franchisee and shifted to another firm. He does not know about the payment I made and if I want the service any more, that may be obtained from the new Franchisee on cash payment.
This is in my openion, is breach of trust and loss to me & my family members.
My address: College Road (North), SILCHAR-788 004.

Dear Sir,

Our company is having Eureka Forbes Water Purifier (Aquiaguard Nova), having some problem, when we switch on the same red light continues to blink and beep.

Pls suggest what to do and where to contact in Guwahati.

Your cooperation in this matter will be highly appreciated.

Thanking you,

Sanjay Paul.

Water Purifier (Inova) — Non Attending Fault

I have service contract w.e.f. 06/11/2008 to 05/11/2010.A defect in machine has arised. Your service centre tried to rectfy it but cold not rectified. Now they are not atteding it inspite of my repeated telphones.Teliphone no of service centre at Dehradun is 2772659.

Eureka Forbes / Aquaguard — Malfunctioning water purifier not attended

I purchased Aquaguard Infinity water purifier approx. 6 months ago. The water purifier is now malfunctioning. Water keeps dripping from the outlet of water purifier even after the power is switched off.
I had been lodging complaints from 27/12/2010, however, the water purifier is yet to be rectified. Also, the company has not yet furnished original invoice for the water purifier.
Service request numbers with dates are as below;
1. 84087900 dated 27/12/2010
(Technician came on 28/12/2010, but could not repair the machine)
2. 84112170 dated 01/01/2011
3. 84154064 dated 08/01/2011
4. 84160899 dated 09/01/2011
5. 84183973 dated 12/01/2011
6. 84200521 dated 15/01/2011 (As per call centre, complaint for defective part was recorded on complaint no. 4 )

The call centre where complaint is lodged keep giving assurance that the service personnel would attend the problem tomorrow. However, nobody turns up.

Dear Sir,

1. Refer contract receipt no[protected].

2. I have made a service contract on 22.12.2009 For a period from
22.12.2009 to 21.12.2011. I have forward service request to you throuh
your web. many times. The details are as follow:-

(i) Web service request No 296e507982ed dt 19 Jun11.
(ii) Web service request No 744287decdt 22 Jun11
(iii) Web service request No 9659e40660c6 dt 22 Jun11( For
Guwahati branch)
(iv) Web service request No 95376fba466edt 25 Jun11
(vi) Wi) Web service request No 95376fba466edt 25 Jun11
( vii) Web service request No 188623alfe1dt 27 Jun11( For
Guwahati branch)

3. The above details have not yet been attended till date.The request
for replacement of candle of aquaguard Model no inova water Filter of
eurakafobs.You are requested to send their representative to replace
the same at the earlist . Please send your representativ to my
present address.My present address is as under:-

Col SK Rath
261/3 Joshi enclav
Rangapahar
Dimapur
Nagaland

Mob NO - [protected]

Sir,
At the outset I would like to convey my New Year greetings.With due apology I do hereby regret to inform you of the poor response of your service providers based in Jorhat, Assam.After repeated calls from our side they would neither respond nor would attend calls to redress our grievance. An RO (Enhance)which was sold to us through the selling agents of Jorhat office has been asked to replace with "Reviva" as the earlier model's technical specifications is not supporting our water supply system. But to our utter displeasure the RO has been lying unused since July and your regional service providers has been turning deaf ear to our requests. this is for your kind information and necessary action. and if further negligence still continues from your side the matter will be pursued to your higher authorities.

I am to draw your attention to the subject mentioned above and tos tate that i am using an Auqaguard Nova for a long time.But i am constrained tos ay that your aftersales service is deterioting day by day.This is to due to tha fact that you are appointing franchisees who are totally incompetent.They have no infrastructure to serve your customers and mostly ill equipped to handle the repair job.Your reputation is suffering as you leave hapless customers at the emrcy of incompetent people.

I hereby narrate my ongoing experience to establish my point.Your present franchisee is Mr.Jayanta Chattpadhyay of 29, L.Belgachia Road who is supposed to render service to me.
My Aquaguard went out of service on14.10.08.I lodged a complaint with the franchisee on 15.10.08 and he assured tos edn a mechanic ont hat date at 6PM.I rushed back to residence before 6PM on that day so that your mechanic can carry his job.But he did not turn up.I again contacted your francisee on 16.10.08.He sent me a mechanic on that day.After checking up the amchine he opined that the circuit board needed replacement.He assured me to do the job on the next day and accordingly I took a day off.But to no avail.Neither your franchisee would sent any communication to me.I again rang up your franchiasee on 18.10.08 and he promised to do the job on 19.10.08 by 12 noon.But he again failed.He keeps his mobile switched off.So it is not possible to ascertain what has happened.
Your franchise seems to be quite indifferent tpo the inconvenience of your customers whos suffers badly for want of drinking water for days together.Here i like to add that i am an AMC holder for your services.
I Request you to take immediate action against the franchisee.I may please to kept informed of the step taken by you.
Yours faithfully,
Buddhadeb Mukherjee
(Jt.Secretary to the Govt. of
West Bengal, Judicial Dept.
Writers Buildings,
Kolkata-700001)
Mobile-[protected]

Dear Eureka Forbes

I have purchased a Eureka Forbes Water Purifier in October 2008 as I need it for my family health. After these sales persons Mr. Naveen Hazratganj Lucknow visiting time to time my home for demo asking for purchaing and continuously following it up with me .

As per the sales aggrement they should come for free servicing after 6 months without our call as they say they have record of it.
but till now none of they came up for this servicing after installation and when I followed that sales guy and call them more than 100 times. Then I again followed up with that sales guy he tells reasons and no proper answers as his company people only deny what sales guy says.

I dont know how to follow-up with these guys.

I want my aqua guard reviva to be repaired . The system was installed by your people last month.
S.Murugan
1/187, 1st cross st.,
VGP lay out
Palvakkam
chennai-41
[protected]

sir,
I had purchage my aquaguard from satna now i m shifted to Noida to regarding installation i shall contact to your representaive Mr. Bhupindera(his contact no.[protected]) from 20 days but he doesnot taken any action.Please suggest me wat can i do.

Ranjay Roy
Dhawalgiri aptt.
Flat No. 23B
Sector-11 Noida
Mob:[protected]

AquaGuard — Poor customer care support- AMP 23/6 dated 23/06/2008

Hi,
I am really very dis-appointed with the call handling skills of people attending complaints at 39883333. For the last 10 days I have been calling this helpline number for installing an acqua guard which is already covered under AMC. So far I have called Eureka Forbes Helpline for 25 times but till now no one has attended it.

The following are officers who attended the call who fail to the needful. They have been trained professionally to give assured service but the irony is no one has visited till date to fix the problem. Here are the names of some of the officers who attended the call : Karthik, Anu, Pushpa, Sabla, Pratibha & Venu.

Please look into the matter and do the needful... Acquaguard to be installed at :

Flat # 105, Vinay Elegance,
New Mettiguda,
Near Railway officers recreation club.
Hyderabad

aquaguard i nova water purifier — no response for service of system after giving AMC

we have given service contract for our water purifier aquagaurd i nova model contract receipt no is 15460617, till date no one has attended the system inspite of repeated communication, we are we fedup with the service contract of the company and we have not seen such hopeless company which does not provide any service to their customer after taking full payment in advance this is my last communication with the company if there is no reply we will go to the consumer court.

AquaGuard — Insufficient Service

I had an anual mantainance cocntract with one of the agency for servicing my water purifier. Company name (Aquaguard). well to my knowledge every time we need to call the agency for the servicing. However it has to be taken care all by the agency automaticaly. However i pay a hight AMC amount.

Last month it was supposed to be servised autimatically however it was not done & when I called the service centre they refused to send the person & said we can only service the product if we renew the AMC again as it was the last servicing for the year. How dare the agency say. like that. I am fed up & went to the regional office also to complian. No respite

Aqua Guard — COMPLAINT

Its a complaint. I purchased the Smart RO with Order Form Cum Receipt No.[protected]. One Mr. Dilip Kumar sold this to me and promised to give a life time free service letter, that we never received. Resolve the problem asap.

Does all the filters (Candles) in the RO system of Aquaguard Smart have to be changed every year? Why is company not telling this while promoting?

Is this money making proposition of the service providers?

If any Eureka Forbes authority is reading this, please clarify.

Dear proud owners of Eureka Forbes water purifiers, BE AWARE!
I was finally proved right! Aquaguard Technician had indeed tried to cheat by asking me to replace Transformer and Circuit board. Private technician replaced just the fuse inside and machine was alright. It seems immense competition in water purifier market and recession taking toll on Eureka Forbes! They have to compensate dip in their sell through such means!

Aquaguard Water Purifier — water is not sucking out properly and bills and guarantee card not received yet

We have bought the water purifier from your agent karthik[protected] and the service which he is providing is not good and when ever we are trying to reach your compliant cell they are redirecting to some other person. We are fedup your service. Water purifier is not working properly and the water is not sucking out properly from the machine. We spoke to karthik and he said, mechanic suresh was visited and rectified the problem. We are at home and no one was visited and the compliant was closed by themselves. We have not received the bills and guarantee card also. Karthik was told we will receive the same within 15 days. We had called him and when ever he picks the phone his way of opproach is not good. our Receipt number is 315 and the bill number is 001914. Looking for your feed back as quick as possible

We have bought the water purifier from your agent karthik[protected] and the service which he is providing is not good and when ever we are trying to reach your compliant cell they are redirecting to some other person. We are fedup your service. Water purifier is not working properly and the water is not sucking out properly from the machine. We spoke to karthik and he said, mechanic suresh was visited and rectified the problem. We are at home and no one was visited and the compliant was closed by themselves. We have not received the bills and guarantee card also. Karthik was told we will receive the same within 15 days. We had called him and when ever he picks the phone his way of opproach is not good. our Receipt number is 315 and the bill number is 001914. Looking for your feed back as quick as possible

We have bought the water purifier from your agent karthik[protected] and the service which he is providing is not good and when ever we are trying to reach your compliant cell they are redirecting to some other person. We are fedup your service. Water purifier is not working properly and the water is not sucking out properly from the machine. We spoke to karthik and he said, mechanic suresh was visited and rectified the problem. We are at home and no one was visited and the compliant was closed by themselves. We have not received the bills and guarantee card also. Karthik was told we will receive the same within 15 days. We had called him and when ever he picks the phone his way of opproach is not good. our Receipt number is 315 and the bill number is 001914. Looking for your feed back as quick as possible

AquaGuard — Extremely poor customer service

I had a three years service contract vide contract receipt number 10/15625953 dt. 01.07.2008. After one year, I had to remind them (your franchisee service people in c/630, Koel nagar, Rourkela, 769014. Tel. no[protected] about the type of service they had to render during the first year of contract.But they took it easy. About a month ago, water flowed out even when the system was not activated. A telephonic complaint resulted in the same callous response and the problem is yet to be rectified. This certainly tarnishes your company' s image. I would certainly expect reasonable action at your end.

AquaGuard — Non receipt of Warranty and operating manual

I had purchased a aquaguard Platina UV water purifier in Jul 09. Till date, I have not received the warranty booklet and operating manual.

Does a customer recourse to legal battles for something as basic as this? Can anyone trust Eureka Forbes?

Docket No81986666 .I have shifted my house so need to reinstall the Aqua Guard mavhine in my new house . i have called the customer Service almost 10 times .Response was very poor. they have sent no one for reinstalling the machine.The setvice of AQUAGUARD has become pathetic. Due to the delay i have to buy Water for Drinking which is really costly in this recession period. Aquagurd needs to throw out the Customer care executives and hire more professionals also they need to better their service . Pathetic experience. Any superior from the team just check the Docket number and the number of times i have called youe people whom you pay for no reasons

Aquagaurd RO — frequent failure of equipment

The RO is out of service time & again. During last one month itself it was repaired twice & the problem is reoccuring.

Never buy any euro forbes products. All these people are cheater.
Their call center person Ba... Mustafa, does not know even how to talk. They never send service person.
Do do not respond any service call, i registered complaint around 6-7 times since last month. No response
My service number was 82099920

aquaguard RO system — poor service

i am using Aquaguard RO water purifier and i am damn disstisfied with the kind of service they provide in our area. we have requested n number of times to the service department of the same company but they seem to keep a deaf ear towards our complaints. my machine has not been checked since last 8 months and now its giving the poorest of result it can give. i am pretty dissatisfied with the false commitments of the executives of the same company.
i would even go the extent to suggest one and all not to purchase this machine in ranchi else be prepared to suffer for the poorest service.

Neeraj Soni
Kanke Road Ranchi

i totally agree, same is the case with me, only difference I am in the early stage of misery...no service was done for 15 months and i woke up to realize that no one out there is bothered...i called to complain he simply says sorry!! thats it. I will call up their HO to see if there are any sensible people sitting...else blog/twitter/facebook...whatever it takes...

I need good serviceman in pcmc area from whom I can get goos service to my instrument. Please help me out.

Thanks

Mayur.

absolutely useless after sales service..our water purifier is under warranty and we are entitled to two free services..we have called them at least 4 times and its the same response all the time, ' ma'am this is the last time u will call us, our technician will visit soon, we are still waiting!!! and when they want to give a product demo they will call u a million times, very disappointed with eureka forbes, will never buy their product ever again and definitely not recommend to others!!!

PLEASE READ AND REPLY IF SOME SENSIBLE PERSON IS WORKING AT YOUR OFFICE


We have entered into 3 years service contract with Aquaguard from 25/3/09.We had PAID RS.2425 in advance as asked by the customer care representative.The contract clearly mentioned that our carbon would be changed every 6 months and Candle change every year.Our carbon should be changed before 5 months but still there its not been changed.We have been calling them from 25days but they have not replied any of the calls.THIS IS REALLY SHAMEFUL FOR YOUR SO-CALLED INTERNATIONAL COMPANY.Till now we have called at Vapi 's Branch Office and also Surat's Head Office to Mr.MUKESH PATEL.

WE ARE TIRED OF YOUR USELESS CUSTOMER SERVICE AND AFTER-SALES SERVICE.
I WANT MY REFUND IMMEDIATELY OF RS.2425.
REPLY IMMEDIATELY...

Please never buy this company's any of the products

BECHNE KE TIME PE SAMNE SE PHONE KARTE HE

CUSTOMER SERVICE KI BAAT AATI HE TO ADVANCE PAYMENT LEKE BHI
SERVICE NAI DETE HE...
SHAMELESS COMPANY AND PEOPLE...
What is your line written on the contract?DO YOU REMEMBER?????

"WE GO MILES FOR YOUR SMILES"
AND
"yOUR FRIEND FOR LIFE"

jO BOLO WO KAR KE DIHKAO FIR BAADI BAADI LINES LIKHNA

I have launched my complain and evey now an then when ever i put the complain they come up saying one thing it take 2 working days i guess from 25th Feb till date its become 1 week and havent got any service for the same.And from your customer care people call up saying that take contract for 3 month...we did take that and this is the kind of service what you guys provide us...My complain no:82541273...
Its pethatic service what you have provided us till now...

there have not been even a single month where i have not filed a complaint. this has been from the day i have purchased this stupid product of yours. I have made 5 calls for customer service in this month and i am annoyed by the service which you have given to us. only on one ocassion your employee turned up but doing no good to us. from thereon we have been suffering with the water purifier which you have sold it to us. water stinks which makes it undigestable and we have been spending so much on mineral water cans everyday.
Here are the dates with the complaint numbers:
2nd march[protected]
6th march[protected]
8th march[protected]
10th march[protected]
13th march[protected]

On 11th march Mr.chandra mahesh k from your company had turned up around 11.30AM and promised to send some one by the same evening, but resulting in the same manner of cheating us. we have been cheated by you.
If this was the service which you had to give, then why the hell do you take annual maintenance charge. Forget AMC why on earth do you even sell your products. This is like the worst experience i have faced with any product i have purchased. I regret having purchased your product. This is like the last time i am filing a complaint to you. My next complaint will be to the consumer forum against you, if the necessary steps are not taken immediately.
I demand a new similar water purifier with free AMC's as a compensation for the service you have provided

We have Purchased the water purifier from your agent Krishan yadav ( Behror) and the service which he is providing is not good and when ever we are trying to reach your compliant cell they are redirecting to some other person. We are fedup your service. Water purifier is not working properly and the water is not sucking out properly from the machine. We spoke to Krishan and he said, you can contract to the company directly so thay will rectifi your problem . We are at home and no one was visited and the compliant was closed by themselves. We have not received the bills and guarantee card also. Krisan was told we will receive the same within 15 days. We had called him and when ever he picks the phone his way of opproach is not good. hope your possible responce as soon as .

I have Aquagaurd Nova which I bought in 2006.
In april 2009 I shifted to Delhi and called the engineer from the authorised service center, of my area (Hotline services india ) to install the aquagaurd.He recommended that I take 1 year AMC with him in which he would change the carbon once and the candle twice and attend to any fault which may require repair.
After the first service (change of candle and carbon) I realised that the buttons of the aquagaurd where not working, - the music button did not play and the water button would trip .
Dispite repeated complain in the sevice centre no one came
Then on april 23 2010 I got a call from the service centre that my service was due and would i like to renew the contract. Just to get the seviceman visit me i agreed on phone and la-behold the man was there the next day and he changed the carbon and the candle both. When i told him that i dont want AMC he gave me a huge bill for his services and said that i have to pay because my contract expired two days back . He spoke to his office on phone and he fidelled with the aquagaurd and now i get no water
The sevice centre now refuse to repair it
This is blackmail...

i reside in pune.i lodged a complaint 2days back regarding the improper functioning of my aquaguard"classic". i m highly disappointed with the service being extended by the pune branch of the eureka forbes due to the lack of response to the customer nmbr:[protected] and request number [protected].it would be better if heed is being paid to our complaint lest eureka forbes would be losing its customers one by one if it acts on the requests of its clients like the way it is doing these days(specially pune branch)

AquaGuard — failure to service

my aquaguard RO water purifier has not been working since last two months, after repeated calls to the company a service personnel, was sent to repair and since he could not get it working, he promised to come back the next day and service it.and inspite of repeated calls no has turned up .

I have an annual maintainance contract which is due to expire in next 3 months.

I HAD PURCHASED AQUA GUARD REVIVA RO SYSTEM 10 MONTHS BACK, SINCE THEN THE SYSTEM IS CAUSING SERIOUS PROBLEMS IN FUNCTIONING ITS BEEN 10 DAYS THAT I HAD COMPLAINED TO THE COMPANY REPS BUT OF NO USE, THE SERVICING OF AG IS VERY POOR, KINDLY HELP.MY DETAILS ARE AS UNDER:
NAME: CAPTAIN KD SHARMA
ADDRESS: FARIDKOT MILITARY STATION, 650-C
MAILING ADDRESS: 372 ARTY BDE C/O 56 APO
EMAIL: [protected]@REDIFFMAIL.COM
PHONE NO: [protected]

DEALERS / COMPANY REP'S NO:[protected]

It's unfortunate to see the list of complaints and they seem never ending. I too am one of those hapless customer who bought Aquaguard Classic model and keep repenting for the purchase. I had similar experiences of AMC listed above. As I've shifted my house, I am keeping fingers crossed as to when they'd attend to my needs. I've been trying for last 6-8 days to request them to re-install the machine.
-- Dr. Ramakanth C
Email:[protected]@rocketmail.com

yES, YOU R ABSOLUTELY RIGHT, I AM USING THE AQUAGUARD RO FROM 4YRS, BUT VERY BAD SERVICE, INSPITE OF REPEATED CALLS THEY WILL NEVER COME FOR SERVICE, MOST HORRIBLE COMPANY SERVICE I HAVE EVER EXPERIENCED, THEY JUST CHARGE ANNUAL MAINTENANCE CHARGE BUT NEVER THEY COME EVEN FOR A YEAR, THEY WILL RESPOND ONLY AFTER THE EXPIRY OF THE FREE SERVICE PERIOD.

Hello Sir/Madam
I'm a resident of trikuta nagar Jammu and I have purchased an Aquaguard compact a product of Eureka forbes in Feb 1 2010 .The first free service of your product was due on 1st august 2010 but due to repeated reminders and several complaints no one from the respected service center is ready to visit our residence which is just few kms away from their service center, i have called them again and again but the concerned person there is only giving excuses, before the purchase of the said product i was assured that ever care of the service would be taken and the concerned person would himself visit the residence before due date but no such thing has happened infact they have failed to come even when reminded, now i'm forced to go to the consumer court against the company and the concerned person, i only wish to write this mail is to state the pathetic service and quality your company is providing, i'll never use any Eureka forbes product nor advise anyone, I really feel sorry for the reputation of the company which was a brand name few years ago, thanking you.

Dear Sir/Madam

I bought an Aquaguard Nova in 2007 till date I havent seen a service person to service my filter. Several sales persons had approached to find out if we have your product and that is it.
I really feel sorry for the reputation of the company which had a brand name few years ago.
The machine is not working now. If a service person does not attend within a week I will be forced to take the filter and throw it with the rubbish.
I am from Kochi - Kalamassery.
Thanking you

I had Purcased Aqua Guard Eureka Bobes RO System water purifier My. Customer Id No. [protected]. Company not provide proper service as on till date. In waranty /Gaurnty period company not change filter with mimern.System default time to time but company not interten properly. Aqugard Service is very poor . Please help me.

Name-Babu Singhh
Address-H.NO.m-ii-19, kabir Nagar, Raipur, Chhattisgarh, 492099.

Email Id- [protected]@rediffmail.com

Mobile No. [protected]

PLZ GIVE THE CUSTOMER CARE CENTRE NUMBER IN WARANGAL

plz give me the customer care number in warangal

I stay in kalyan, Thane District of Maharashtra. I made a great mistake by buying Aquaguard e-Nova in 2005. My customer ID No. [protected]. After completion of guarantee period, the company is attending me by sending their servicing people only to extract the cheque for yearly service contract. . The last two year contract was entered in 2009 September. After that till date, not a single person from the company came to service the filter of my water purifier. I really feel sorry for the reputation of the company which boasts about a brand name few years ago. I write this mail to state the pathetic service your company is providing. I will never use any more Eureka forbes product and will paste notice on local trains aginst purchasing any product of the FRAUD company.
From 9th of Septemeber, the machine gone caput. On Friday, 10th of September, I made my complaint regarding the same. I got a sudden empty assurance that service person will attend the complaint within 3 days. I KNOW THE CHOR COMPANY WILL RESPOND ONLY AFTER THE EXPIRY OF THE SERVICE CONTRACT PERIOD.
The machine is not working now. If a service person does not attend within some hours from now, I will be forced to take the complaint for its legal redressal.
Thanking you

service very poor in sec'bad. when we shifted from delhi reinstallation took more than a week.

I agree. I had the same experience. Exact same parts were replaced along with the filter. The water started smelling drain the next day. He had put in a bad filter. After he left, no matter how many phone calls I made to him, he wouldnt turn up. I have written to the service department of Aquaguard.. And as expected they have not responded for 2 days now. PLEASE DONT BUY AQUAGUARD PRODUCTS. THEY WILL ONLY SELL IT. AFTER A YEAR, YOU HAVE TO RUN AROUND CRYING TO SERVICE IT. AND THEY WILL CHEAT YOU DURING SERVICE AS WELL.

I am die hard fan of aqua guard and have been using your product for the past 10 years and within this span I have changed 3 model just to keep my sel[censored]pdated, but the service condition is absolutely pathetic.they take no response despite my repeated request. After much request they provided me mob. no [protected] but that fellow listening my complain switched off his mobile.Now tell me where shall I go I don't have a draught of water to drink.It is a major blot on your reputation and shame on servicing.That is why I am rueing why I did not go for other brand and that is the reason why more and more people are opting for kent water purifier.
pl. help me out
arindam bhowmic
G.A.Z lane, badi khanjerpur, Bhagalpur
Bihar, 812001
Mob. [protected]

Eureka Forbes Aqua Guard Water Purifier — Bill not received, purifier not serviced in time

I purchased a water purified of Aquaguard Company. I made partial payment by cash and the balance by Chque. The Agent told that I will get the bill only once the cheque gets cleared. After 6 months of wait when i did not get the bill and even no regular service of the equipment (which was to be provided by the company in 3 months), i visited the companys office in Paschim Vihar on 12.3.11 and met Shri Ravi Shankar who told that on Staturdays, the official works will be off but the bill will be dispatched through Courier Services at my address. Miss Shweta will be the dealing asst.. Till date, i have not received a call from the branch, whenever I have called miss shweta, she has only told me that she will call back, but no response is received thereafter.

If these kind of stupid services were to be provided by Aquarguard, why would I go for this brand ? Would any official like to respond.

Your Office Phone Numbers are[protected] and Mr. Ravi Shankers Mb. [protected]

I had one question .Is the water harmful if the circuit in aquaguard classic fails?

Is there any acidic content being mixed with water if the circuit fails?

How purified will be the water.

Any response would be thankful..

I have a aquaguard Nova water purifier in my house. Regd Mobile No [protected].

It was serviced on 29th July. A 2 year service contract was also entered on same day

A complaint was lodged on 29 7 11 that the filter is leaking.

Since then I have reminded several times but except Sorries and Assurances no other action has been taken.

Will some body pl explain.

Ganesh Lal Moondra

AquaGuard — No Redressing of complaints

I had taken AMC in March 2011 ,in july 2011 my aquaguard nova has some operating problem so then i called upto file complaint and noe till dated 21 aug 2011 there is no redressing being done yet and moreover the date is due for clening bt yet no one is calling oreager to solve the problem .I thought that it wasmy mistale to take AMC.

I HAVE AMC WITH AQUA SERVICE CENTER. I HAVE LOST THE RECIEPT . CAN I GET THE DETAILS OF MY AMC AGENCY BY MY PHONE NO OR ADRESS OR BY NAME PL.

Aquaguard Water Purifier — service poor,no receipts given for payments

we have an amc with eureka forbes for our water purifier amc no [protected] expiring on 31/8/12, i lodged a complaint on 7/5/12 complaint no 66604692 , iwas told that it will be attende to in 24 hrs but after two days a technician land up as there was no electricity supply ,was promised to return ilater in the day but no one turned up , so i lodged another complaint on 15/5/12 no 66691329 , when the technician arrived he wanted to chnge the carbon filter for which i was asked to pay rs 280/- he had no record of when the filter was chnged and no job card nor a receipt was given for the amount paid.

the after sales maintainance seems like we are at their mercy, they are rude, non compliant, no receipts given for money received, they do not come for regular checkups, come only on call basis, and dont bring job cards to show us what they done so far. i feel the whole contract is an eye wash and taking us for a ride.

what should we do except complain and no action is taken.

I bought Aquaguard three days before and the installation was done the next day ONLY coz I told the saleman that I will pay 50% upon completion of installation. Within 24 hours of Installation, the main water pipe line got broken due to improper installation. Despite several calls, till now there is no response from Euroka Forbes company. Extremely poor service and the reply I am getting from the Service team is that it is not emergency and will be attended soon. Their tone is totally different after collecting full payment. I am considering a case against the company in Consumer court against the company which is good in fooling people with their hard sale policy but one has to be cautious about their 'After Sale Poor Service'. [protected]@yahoo.com. Mobile[protected], Vijayaraghavan.

Sir,
This is Kanchan from G.E.T. Water Awareness Team Chennai... I read ur complaint.

Many people forget to choose a customized plant for their raw water characteristics.

Standard branded products do magical advertisement only for marketing and not concentrating in service, as the RO, UV, OZONE, UF, NANO concept needs huge maintenance if not configured for RAW water purification methods

We people create this awareness and we have qualified engineers who FREELY service the Water purifiers any brand any model and suggest you how to maintain it in future.

We provide original spares also. Call me at [protected] [protected] [protected]

I have been using aqua guard filter for the last 6 years and entered in to annual maintenance all the time.As per the contract, candle and carbon to be changed once in a year and the service agents try to cheat us by not replacing the same.my present AMC for 2 years ended yesterday10th Aug. 2012.I have been requesting for service and candle change through out July and up to 10th of this month.I am seriously planning to buy some other brand as I need safe drinking water.
TT.Sudhakaran nair, c-201, Gagan Darshan,
64, 10th A cross, kanaka nagar, RT Nagar,
Bangalore 560032
[protected]

Aqua Guard — Service failure

My service call for water filter is still un attended even after a week.
I feel bad about the company .

AquaGuard — poor working

for the past 1 week we r going on telling the water purifier imbalancing pressure issue but no one is bother to come and solve the issue.we have informed via phone also by direct but still no use.we have so many work ,we cant always behind u.i[censored] cant clear the same immediately we will ready to return back the product,it is nothing use now from day 1 after installation we have this problem.your service is very very poor,it is very much irritating .

ravichandran
ph.no.[protected],tirupur-tamilnadu

Sir,

I PURCHASED A WATER PURIFIER ON 02 Nov 2013 AND PAID AN AMOUNT OF 14990/-, SBI MULTI CITY CHEQUE No.035007 dt 02 Nov 2013, THROUGH YOUR AGENT Mr. BALWINDER THAKUR ([protected]). HE ASSURED THE AFTER SALES SERVICE AFTER THREE MONTHS. TILL NOW I HAVE NOT RECEIVED A RECEIPT FOR THE GIVEN AMOUNT OR ANY SERVICE FROM YOUR COMPANY.

I HEREBY REQUEST YOU TO TAKE UP THE MATTER AS SOON AS POSSIBLE.

THANKING YOU FOR EARLY AND SINCERE ACTION.

Eureka Forbes Easy Clean — Wrong information on website

I had booked an appointment for Demo of Easyclean vacuum cleaner.I had used form available on Eureka Forbes website.The Appointment was on 9th October 2008 but no one from their side came to give the demo.No one is answering the enquiry as well.The form available on net to book an appointment & the home vist claims made by Company are misguiding people & providing wrong information.

Dear Sir,
My name is Shailesh Talekar, residing at, Dahisar West, Mumbai – 400068.

I had purchased Eureka Forbes Easy Clean vacuum cleaner (Chasis No 021454) with one year warranty from Vijay Sales on 19th Feb 2008 .
The machine would occasionally function from the month of May 2008. I made a complaint about the same with Vijay Sales Customer service[protected]/33) having complaint number 0805B241237 and they committed that "Eureka Forbes service person will attend to your complaint within 48 hrs".
I followed up with Vijay Sales customer service very often. They say that the complaint has been forwarded to Eureka Forbes and someone will attend to your complaint. I also registered a complaint with complaintsboard.com having link:
(http://www.complaintsboard.com/complaints/eureka-forbes-vaccum-cleaner-c74508.h...⇄ and also made an online feedback on Eureka Forbes website. It took more than a month to get a technician to finally attend my complaint with a commitment to deliver the machine in a week’s time and got a number ([protected]) to follow-up for the same. The best part is that no one answers that phone for almost two months. I kept trying the number and finally found someone to learn that the service centre has been moved and I will have to call on these[protected], [protected],[protected] numbers to follow up. I have talked with many people from Eureka Forbes promising that the machine will be delivered in a week’s time but no luck. I also had a word with Mr. Shiv Sharan ([protected]) who claimed to be the manager of the service centre, he too promised to deliver the machine in a week’s time. After wasting a lot of time and money on phone calls the machine was delivered to me on September 01, 2008.

The pain does not end here, I tried to work the machine the next day and it did not work. It seems that the machine was not serviced at all. I made a complaint on 2nd September 2008 with Vijay sales again with a new complaint number 0809B021599. There was a commitment made again, "Eureka Forbes service person will attend to your complaint within 48 hrs". But no one turns up. So I call up Vijay sales to connect me to Eureka Forbes Service Manager Mr. Shivaji ([protected]). He again commits to send the technician himself but asks one grace day because of Ganapati Visarjan. He promised that he will get the machine checked and if something does not workout will send me a replacement for the same. Since it was a festive occasion I granted him the time he had asked for in good faith. But I was disappointed again.

Surprisingly, when I called Vijay sales customer service to know the date of the first complaint, they said that the complaint was made on 20th August. This was a really shocking, the dates proved that Eureka Forbes was really efficient to attend its consumer grievances. But this is wrong, I can prove that the complaint was made in May and not in August 2008. I have the phone records for all the numbers provided in this letter in my itemized billing details and also the complaint date on the complaintboards.com website.

To find out if the delay is happening from Vijay Sales end or Eureka Forbes, I called up Eureka Forbes Customer Service on 4th September and registered a complaint having complaint number[protected] with a commitment "Our service person will attend to your complaint within 48 hrs". But it was a sheer disappointment. I called up again and asked for a Manager or any higher authority, who could help me get my problem solved. I called up the given numbers[protected]/[protected] to talk with Mr. Anand and instead Mr Bhosale ([protected]) takes the call and promises to get the work done in two days. Someone did call the next day and asked for my address to collect the machine. But once again no one had turned up. By this time, it is obvious that Eureka Forbes is not interested in listening to its customer grievances.

The only thing I conclude is, that “Eureka Forbes doesn’t value its customers but only their money”.

I have been trying to send mail on [protected]@eurekaforbes.com, but it repeated keeps bouncing back. Seems that the company is not aware of it or knowingly not doing anything about it to avoid complaints.

My complaints in the past have fallen on deaf ears. I do hope at least now, my complaint would not go un-noticed. I wish to have the refund back and not maintain any relations with Eureka Forbes in coming future.

Thanking you,

Shailesh Talekar

This is correct. Eureka Forbes just wants to sell its products. I called for servicing of Aquaguard but after 1 week no body has turned up. The joke is when you make a call they will say "Within 24 hrs executive will be at your door steps".

Water Filter & Vacuum Cleaner — not attending complaint

I have purchased Vaccum Cleaner and Water Filter from Eureka Forbes. Their after-sales-service is extremely poor. They give false promise at the time of sale. Inspite of making lot of complaints it is not attended. Even the water filter is under AMC for which they charge a very hefty amount.

i want know about aquqgurad revia total NF/ RO. pls teel me their is any difference between these two models or they are same.the price of both model are equal.