Axis Bank Complaints & Reviews

I have done a transaction of Rs 9142 at gold showroom through credit card and called the customer service of Axis bank (as per system) to convert my transaction into EMI the personnel there said that your EMI will be Rs1604/- for 6 Months. But this EMI system was not activated by him and now after two months I have again called but AXIS bank customer service persons are saying that I havent called and that my application of EMI conversion is not there. Now I am facing problem that this big amount is costing me alots of interest.
This is leading me towards mental uncomfort
Please help me in this regard.

I have opened an account in axis bank coimbatore with A/C.no.[protected], which is linked with a demat account and an online trading account. The staff who opened this 3 in 1 account stated that this is a zero balance account, but continuous debiting of charges took place for not maintaining the charges. I've made several complaints to the bank relating this issue from the beginning of this problem.They say and reply in email that they would definitely reverse the debited amount but this has not done for the past 6 months. This is really a fraud thing. People suffer a lot like these.

I purchased 999 worth merchandise from Westside on 7th June 2009. They swiped my card for 1300 and then void sale. But 1300 got debited from my account. Again they swiped my card for 999. First, they told me 1300 amount will come back within 24 hours, 2nd time I visited them they told me it will come within 3 days and also asked me to approach to axis bank. I gave a written application in axis bank also. Even after 15 days the money had not been credited into my account. The axis bank are saying it will come within 30 days.

I had to visit to bank and Westside many times to get proper information.

Finally after much trouble and 15 days, I get the cash from Westside after they took from me in writing that they will get it back from me as soon as the axis bank credit into my account. Neither axis bank or Westside is ready to accept it's mistake and compensate for that. Both are blaming on each other.

The dispute is given by axis bank on this is[protected].

I suffered all this because of Westside who swiped my card wrongly.

Action should be taken against this as this is wrong doing to customer.

Hello,

From last 1 week i am trying to transfer funds from my account through online transaction facilities,
but iam unable to do so.if i go for power registration there in final step it is saying wrong id and password but i gave correct details.if i try through funds transfer, it says wrong account number, but it is correct.

At the bottom it is showing, " For security reasons your access to all transaction facilities may be disabled if the same have remained un-used for more than 3 months. "

How can i get my Online transaction facilities again ?

Plz help me...

Respected sir,

Mr. G Kranthi Kumar Ex. Employee of Alkor Technologies, Hyderabad
Holding a Saving A/c No.[protected] in your esteemed branch.

Whereas when he claimed for his Provident Fund with drawl, he mentioned this account no for credit his Provident Fund amount to this account.

Provident fund authorities send the amounts vide cheque no – 373333 dated 27/01/2009 for Rs. 12274 & Cheque No -428169 dated 22/01/2009 for Rs. 6238,
to your bank thru Registered post on 28/01/09 vide Regd No. RL No A0198. Copy of the letter from PF authorities - Hyderabad has enclosed as attachment.
When employee checked with your branch authorities they stated, they have not received any cheques pertaining to this account so far - from PF authorities – Hyderabad.


When we checked with PF authorities – Hyderabad for not receiving the cheques by bank,
they are asking for a confirmation from the branch stating that they have not recd the above mentioned cheques. So that they can issue new cheques.

Hence you are requested to look in to the matter, and issue a letter enable us to ask Provident Fund authorities - Hyderabad to issue new cheques.

Pls help us to solve the issue.

I have recharged my IDEA (Andhra Pradesh) prepared mobile [protected] from Axis Bank ATM centre Pimpri - Chinchwad Pune, Bank have debitted to Rs. 350 my account,
Debitted no. TRF-ATM/2845/250708/17:43 RS. 350 (Account No.[protected])
As per IDEA mobile customer care above amount are not recharged the given ATM record & Received hard & soft e-mail copy of idea cellular ltd.also given to the bank
Till date i have not refund any recharged amount from Axis bank

Dear Sir,
I am having my my Savings A/c No. [protected] withe Axix Bank Ltd. Bank has debited Rs. 50/= as consolidated Charges (Cheque Book Charges). I am surprised to know that Bank have debited chequebook charges in my savings A/c in which usage of Cheques are very very very much below the permitted usage of cheques as per RBI guidelines.
>
>Sir, I had filled up the Cheque book requisition slip and drop that requisition slip in the ATM drop box, after passing around 15 days I had inquired with the local Branch (Vallabhvidyanagar Branch) about whereabouts of my Chequebook, in reply Bank official have advised me to RE-ORDERING of fresh chequebook through ATM insted of manual re-filling of another Requisition slip, and as per his advise I have re-ordered the fresh chequebook through ATM. In response to which I have got TWO cheque books, actually which I have never ordered for TWO cheque books. Hence this is mistake on Bank's part and not on my part for which Bank have penalised me by debiting the cheque book charges.
>
>I have email my complaint on 14/04/2009 but in deaf ears.. This is not question of meager amount of Rs.50/- but the question is cheating by private sector Banks with the samll distant Savings Accountholders for which RBI is totally against the unauthorised Bank charges debited in Savings A/c.
>

Sir, I request you to kindly help me in the matter please.
Thanking you,
Yours faithfully,


USHA SUNIL MAKHECHA
>

Dear Sir,

Myself is an saving account holder of your bank.( Axis bank, Sigra, Varanasi)

On 15/06/09, I came to know that 10500 ruppees has been withdrawn from
my account using Debit card from any ATM on 08/06/09. Immediately, i
complained to the branch manager.

On 19/06/09, I got a reply from bank manager that money has been
withdrawn from Indian bank ATM, Lucknow at 1948 hrs.

Sir, at that date and time, I was in Varanasi (My hometown) and was in
possession of my Debit card. I can give full garauntee that my card
has not been used for the above said transaction.
I am unable to understand that how it is possible that i am holding my
Debit card in Varanasi and money is being debited from Lucknow.
Something is really fishy !!

Branch manager is of no help, may be this matter is outside his scope
but he stated that " Keeping the money is same like keeping in pocket
and if you lose any money from your account, bank is not at all
responsible"..

I truely beleive that there must be some computer mistake somewhere.

Kindly do the needful and guide me what to do..
I think after this incident, i will think twice before putting my hard earned money in the bank, which is not protected from the fraud.

Hope to get your promt and positive reply.Awaiting your guidance.

Best Regards
Ajeet Patel
BANK ACCOUNT : [protected]
Bank: Axis bank, Sigra, Varanasi

As per bank inccident took place at Indian bank ATM - S1AV0091 - Lucknow @ 1948 hrs on 08/JUn/09. At that time, I was in Varanasi with my card with me!!

I am a retail merchant dealing in sarees in KOLKATA. We have AXIS BANK credit card machine in our shop. A customer purchased some sarees from our shop 4 months before via credit card amounting Rs.13500. The amount got credited in our bank account too but all of a sudden after 3 months bank deducted the same from our current account, saying the customer has denied purchase of articles. But who gave the right to bank to deduct the amount from my bank account after 3 months of crediting the same. Inspite of repeatedly going to the bank for the same, they are not willing to listen to us.

I am Rajesh Adhikari, i have axisbank account My Card No -[protected] . I forget my password of ATM card. pls send me my login id and password on my email address pls send immideatly.

i m sanjay From Ahmedabd
i m having salary account and as per axis bank executive i have talked with is talling me there is no charges for DD issue for salary account holder
But when i got my first DD issued the person siiting there was deducted charges of 111 Rs/- when i asked him he had not deducted any charges in the reciept given to me but it has been deduted.


So, , , , , what i can do now!
br...

New Reply Forward Move Follow Up Tools




From: Sanjay Patel/Electrical/Mundra/Power/AdaniInfra
To: Ahmedabad.[protected]@axisbank.com
cc: [protected]@axisbank.com
bcc:

[protected][protected][protected][protected]

Date: Monday, June 15, 2009 03:46PM
Subject: Fw:






Reminder-2


Dear Sir/Mam

I dont get still any reply for the Charges deducted is it right or wrong i dont think u should get this much time to reply for this kind of small inquiry.
i Hope u will reply as early as possiblei just want to know,


1) How and when DD charges are applicable for SALARY ACCOUNT.

Ihave talked to your Executive but still they also dont know the rules and Regulation for DD cghrages.

I hope you will reply as early as possible this time.



Sanjay Patel
Adani Power Ltd.





-----Forwarded by Sanjay Patel/Electrical/Mundra/Power/AdaniInfra on 06/15/2009 03:43PM -----


To: Ahmedabad.[protected]@axisbank.com
From: Sanjay Patel/Electrical/Mundra/Power/AdaniInfra
Date: 06/12/2009 09:30AM
cc: [protected]@axisbank.com
Subject: Fw:


Reminder:-1
Dear Sir/Mam
Please reply for the Mail or give me satisfactory answer or reply.


Regards

Sanjay Patel

Axis Bank Coustmer







-----Forwarded by Sanjay Patel/Electrical/Mundra/Power/AdaniInfra on 06/12/2009 09:31AM -----


To: Ahmedabad.[protected]@axisbank.com
From: Sanjay Patel/Electrical/Mundra/Power/AdaniInfra
Date: 06/11/2009 01:50PM
cc: [protected]@axisbank.com
Subject:




Dear Sir/Mam

I am sanjay patel
My account no is [protected]
i have issued DD of amount of Rs.18000/- from Mundra branch.
As per my knowledge there is no chare for issuing of DD from Salary account up to sertain limit.

And my account is Salary account (ADANI POWER LTD.) And this is my First DD which i have got issued though i have asked to your executive to do not deduct the amount of Rs/- 111 though it is deducted and in my reciept it is not mentioned by him, but in my account it is deducted.

please guide me how can i rebate this amount.

And other complain for Mr.Chirag working in Axis bank at mundra Navinal island branch. due to this person i have to wait for 2 hours though my DD was already issued but he is not given to me and when i was asked him he replies very rudely, and when i got my DD i asked for reciept of the DD he refuse to give me and he has not written any charge in my receipt even and Deducted.

There is no any token provided to any coustmer who comes and they do work randomly and the person came first they dont care even also.
so, it is request to you please start token system so taht may be very convinient to coustemer.



I hope early and fast responce.

Thanks and Regrds
Sanjay Patel
Adani Power Ltd.
Mundra



Dear Sir,


Thanks for writing to us


This e-mail address is specific to your iConnect related queries only.



With regards to the mentioned query. You are kindly requested to mail at Ahmedabad.[protected]@axisbank.com



OR




You are kindly requested to please be in touch with the nearest AXIS Bank Branch OR you may please dial[protected]from a BSNL / MTNL landline anywhere in India) OR

Any of the following numbers closest / convenient to you



Centre
Telephone no. *

Ahmedabad
26563232

Bangalore
25317830

Bhopal 2579009

Bhubaneshwar
2572955

Chandigarh
2620489

Chennai
28123888

Gurgaon
2309447

Guwahati
2341818

Hyderabad
23418888

Jaipur
2228866

Jammu
2471156

Kolkata
22839971

Lucknow
2230857

Mumbai
25260501

New Delhi
23736555

Patna
2205810

Shimla
2627711

Thiruvananthapuram
2558588




* Add relevant number prefix if required



Assuring of our best services and attention & looking forward to having you as one of our esteemed customers


Regards,
IBRM Desk
Information Technology
Axis Bank Ltd.

-----Original Message-----
From: Sanjay.[protected]@adanipower.com ( Sanjay.[protected]@adanipower.com )
Date: Wednesday, June 10, 2009 05:38 PM
To: [protected]@axisbank.com ( [protected]@axisbank.com )
Subject: wrong charges diducted for DD From salary account



Dear Sir/Mam

I am sanjay patel
My account no is [protected]
i have issued DD of amount of rs.18000/- from Mundra branch
And my account is Salary account (ADANI POWER LTD>) and this is my First DD which i have got issued though i have asked to your exwcutive to do not deduct the amount of Rs/- 111 though it is deducted and in my reciept it is not mentioned by him, but in my account it is deducted so
please guide me how can i rebate this amount


I hope early and fast responce.

Thanks and Regrds
Sanjay Patel
Adani Power Lt.

sir I am axis bank customer my customer id no[protected] MONIL KUMAR JAIN BHERVELI BALAGHAT. i am very sared of my debit card tranjiction i have a trajiction of my debit card in state bank of indore branch balaghat atm center in 8/6/09 time between 8:06 to 8:25 i have all the reciept of that time tranjiction . i have withdrawl of 10000/ rs but i can't get a message in reciept unable to process again i try three times same meesage on reciept suddenlly i have got a mobile banking meesage that my account as tranjiction of 10000 rs in the time 8:08 i check the statement that show the withdrawl of 10000 but i have not got the rupees again i try to withdrawl of 5000 rs that was recieve and reciept show the balence minus of 15000 rs i have got 5000 and withdral show[protected]. i am soscared what can i do please solve my problem and contact me at my mobil no [protected] and [protected].

detail customer id[protected], atm id reciept no.- s1an30039401, card no.421572*********4, . atm center state bank of indore branch balaghat .

thanks

monilkumar jain

email. [protected]@rediffmail.com.
mobile no .[protected], [protected]

Hi,

I left my Standard Chartered bank ATM DEBIT CARD at Axis Bank ATM at Mira Road east (silver park) on 18/05/2009 at 01:15:36 am

Axis Bank ATM Mira Road east (silver park) doesn't have a CCTV Camera,
I want to know isn't this compulsory for all Bank's ATM to have CCTV Camera?
Isn't the Bank lacking behind in providing all security measures.

When I came to know that I have left my ATM card at Axis Bank ATM it was too late.
Person who took my card from the ATM has made following transactions:

18/05/2009 PURCHASE AT RELIANCE FRESH . 10:13:37/80500 INR 1, 730.00
18/05/2009 PURCHASE AT BPCL DEALER 10:47:21/82520 INR 335.00
18/05/2009 PURCHASE AT THE MOBILESTORE 11:22:23/85033 INR 4, 099.00
18/05/2009 PURCHASE AT ADITYA BIRLA RETAIL 13:51:41/95556 INR 2, 788.00

Next day till 1:51 pm that person purchased around nine thousand rupees.

Then I called Standard Chartered to block my card.

Since then I'm requesting Standard Chartered Bank to help me with the locations where the card was swiped.
Is it that difficult for a Bank to provide the Location of the Stores where the card was swiped ?

And the stores like RELIANCE FRESH, BPCL DEALER, MOBILESTORE, ADITYA BIRLA RETAIL (MORE supermarket) accept the card without verifying SIGNATURE on the card.

When we purchase a mobile from MOBILE STORE they ask for our address and an identity proof, Therefore MOBILE STORE must be having details regarding that Person who took my card.

Please help me in getting information from the bank. Please tel me the procedure I need to follow

Standard Chartered bank is not being kind and helpful to me.

Standard Chartered bank is DENYING to give the store locations and locating the person.

Standard Chartered bank said that they CANNOT find the STORE LOCATIONS.
It is difficult for me to accept it this answer from the BANK.

Your help would be highly appreciated.

Thank You,

Azeem Hussain.
[protected]/[protected]

Dear Sir / Madam,
I am Kanaiyalal Kanzaria, heaving a saving acount in Axis Bank, Jamnagar Branch Gujarat. On 26 January 2009, Rs. 2500/- has been transfered through i - connect (Inetrnet Banking) without my information and permission, I have checked and varified completely that my sequrity code and pasward are not leaked to any one. After that I have reported in to the branch to the respective officers, they told me to give a undertaking form which I have filled and submitted to them on 7th march 2009.After that there is no reply from the bank. Then I enquired about the same on telephone, and they replied that it has get transfered to some one's acount in the Dombivali branch Mumbai. I ahve no body in that area and not even leaked my details to any one then how it is possible? I understatnd that this is a technical issue related to the system of I - banking of the bank, hence they are responcible but they are not taking responcibility regarding this.
Kindly look in to matter and do the needfull, also guide me if any further procedure I need to do.

Thank you,

I have credit card of AXIS bank and after few months when i made some points on every purchases, i made an online request for point redeem gift. This reques was made on 10th of November but till now i didn' received the same, i am calling customer care on regular basis but there is no response from there side. please help im in this matter.

Sir,
I want to inform you that i have a saving A/c with axis bank at Shakti Nagar Branch, Delhi - 110007.
My saving A/c No. is [protected]on the name of Mrs. Lalita Birla.

I have deposited Rs.5500/- for A/c opening.

My ATM card & PIN No. both has been delivered to an unknown person through delivery boy of branch.
He has withdrawn Rs.5000/- from my A/c.
I have complaint about it in branch & the officers enquired
all about the matter and assured me to pay the amout.
But from last month I am going daily to branch but your officers are not answering satisfactory.
So, I request you to please look about the matter and settle it as soon as possible.

Lalita Birla
A/c no.[protected]

Hi Sir,

I am ICICI Bank account holder and on 9-June-2009, When i was using axis bank ATM, ATM swallowed my debit card due to power failure and because of this i faced lot of problem that day and now i have to pay 220Rs for getting new debit card.

It all happened because they are not providing back up facility for power failure. Because of there ignorance customer has to suffer a lot, so please take some action against it.

Srikant pandey
[protected]

Dear Sir,
This is to bring to your kind attention that I am an acount holder in Axis bank with following details;-

Name :- Pankaj Kumar
Account No.:-[protected]
On 30/03/2009 a amount of Rs. 700.00 hadbeen deducted from my account by the bank under the head"consolidated charge ". this is an Saraly account with zero balance. I have contacted to many times by e-mail but nobody is clealifying why the had deducted the ammount.
Thanks & Regards

Pankaj Kumar

Axis bank service is the worst service, its customer care cell is very irresponsible ……………I will never suggest anyone to be associated with axis bank,

following is the mail sent to axis bank, in spite of various reminders they are not reverting

Reminder 3rd

Reminder 2nd

I think there is no one who can satisfy me with proper answer, to whom should I go for my solution


Reminder 1st

I am still waiting for your response

Sir please revert me!!!
[protected][protected][protected][protected]

From: Vickas [mailto:[protected]@gmail.com]
Sent: Friday, May 22, 2009 11:08 AM
To: '[protected]@axisbank.com'
Subject: debit card retention by axis bank atm
Importance: High


Dear sir,

Greetings!!!

Subj;- complaint about Atm debit card no. [protected] of ICICI Bank, which has been retained by axis bank atm machine stationed at axis bank ifsc code no utib0000795 situated at rahe murtaza rampur

Reference to the subject I am enforced to mark a mail to you, yesterday I visited axis bank atm stationed at axis bank premises situated at AXIS BANK branch, Rahe Murtaza Civil Lines Rampur,

I had to withdraw money through my ICICI bank atm, so I inserted my atm card and it was swallowed by atm machine, within a moment I got receipt showing the transaction declined, and my card could not be spurted out of the machine, after a short while I went to the Branch Manager and explained the total scenario, he said to me that your card has been retained by the atm machine and it could not be given to you, and you have to contact your bank, after that I went over my bank i.e. ICICI, my bank manager said to me it is not their fault because the atm machine was of axis bank atm, he also said to me ICICI bank can issue a fresh card against the amount 225/=.

Sir now please tell me whose fault is it anyway, I think my bank is right, coz the atm machine was not of icici bank so why should they get involved while the atm machine is of axis bank, and secondly who will bear the loss of the amount of 225/= which is to be paid against issuance of fresh atm card.

You are requested to please look into the matter and sort out the issue, I am also the customer of Your Bank, but I am not going to mention my account number because I want to cope up this situation as a commoner .

Thanx`n`Regards,

Vickas Gupta R/o-07opp.Singhal Heart CenterEkta Vihar Colony, Rah’e’ Murtaza Civil Lines, Rampur.landline-2353000.cell.[protected]/[protected]