Axis Bank Complaints & Reviews

Dear sir/madam
I am SK SABBIR ALI a/c holder of axis bank ltd. I have a problem regarding my ATM card charges. I am using a Axis bank gold ATM card but before completion(1yr) I am surrender this card and apply a new normal visa card. But problem is when I am issuing this Gold ATM card they are charged from my a/c Rs 562.00 branch manager tell to me this is Rs 281.00 for annual advance charges & Rs 281.00 is issuance charges. But before completion period I am surrender ATM gold card. But later I mean after surrender gold ATM card two another charges debited from my a/c for my surrender ATM gold card. i.e Rs 276.00 & 230.00 on the dated 14 august & 27 august. Also my new card charges debited from my a/c Rs 108.00 on the dated 31 july.
So they have debited extra charges Rs 506.00......

Tell me what am I do??????????????

I am a customer of Axis Bank with salary account which was opened by my company (which is forcefully ). I have iconnect passwords both, login & transction, i have requested to bank through mail to their customer care mail id for the procedure to activate the netsecure. I am not receving any reply from them, nor i am finding netsecure option on internet. my many dues of this month are pending due to this reason only.
What a poor facility and i am really surprised with nil response from them.
Shripad
Bangalore.

Date: 11/04/2009

Dear Sir,
I opened a saving A/c. at Axis Bank Ltd., branch Civil Lines A/c. no. [protected] Name: Jitendra kumar Dhiran, in February 2009, later on 05/04/2009 I have watched my profile through internet banking & was surprised to see that all of my personal details are incorrect, but I responded positively & submitted an application regarding the details of mistake made by Bank & requested...

I am Ramachandran.T, Corporate Card Holder.

I had made a payment for my last month credit card bill for the amount of Rs.2471 on 18/08/09 through ICICI bank (by online transaction). The respective amount had been debited from ICICI bank on the same day and they had provided me the reference number for the transaction. Till, the amount has not been credited into my Axisbank Credit bank account.

Upto now, I had contacted Axisbank Customer Care for 15 times and had sent the mail for 4 times. The problem has not been resolved till now.

First of all, the Customer Service Executive asked me to wait for 12 hrs, and then again 12 hrs and then asked me to wait upto evening and then 48 hrs and then they booked the callback but didn't called me. I had called again, they asked me for the Amount transaction Reference number, i had sent it on the same day and then they asked for the print screen for the amount debited from ICICI bank and now they are asking for the scanned copy of the ICICI bank statement.

i had made 15 calls upto till date. For each call the CSE's had take approximately 20 minutes and approximately i had spent 300 minutes with Axisbank Customer Care for this issue. So i had lost Rs.650 approximately (300 x 2.25).

ICICI bank had given me the reference number for my payment (Payment ID: [protected]). Please help me to resolve this issue.

Thanks & regards,
Ramachandran.T

Sir,
The sales representative of Axis bank informed me that their Platinum card was safer as it had a chip and that a PIN number would be required for authenticating the transactions. I am familiar with this system as it was present in the UK. Axis charges Rs 1000 / year for this card.
While other banks offer free platinum cards, axis not only charges you a fee but also a tax on it which they do not tell you.
The fact of the matter is that the PIN is not a requirement and most of the retailers do not even have the machine with the card slot. So how can Axis make these claims.
I asked for a reversal of my annual fee as they provided the same service as any other free platinum card and in fact had made wrong claims about their security.
Axis refused to make the reversal. I very poor service by the bank.

I have applied to Axis Bank for home Loan in June'09 I received the sanction letter after 2 weeks. Later on due to their internal issues could not disburse the loan even till August 1st week. This has caused lot of disturbance to my planning of vacating existing premises & excess financial burden. I was forced to take loan from other bank to avoid further delay to my plan. Earlier their executive has told me in case of not taking the loan they will refund the processing fees over & above Rs. 1500 but now Bank is refusing to refund it. Rather than providing customer support for the delay caused on their part & not penalize for their delay they are also not refunding the processing fees is highly non profession attitude.

After this I am disturbed & shaken on confidence over Axis Bank

pl help me to get the processing fees refund. it will be better that they also give compensation for the delay caused.

R/Sir,

I Amit kumar have earlier requested you regarding my problem regarding the use of AXIS Bank ATM where I suffered from getting 1500 Rs. less amount of what i wanted...
My account no. is [protected].OBC DELHI

I submitted my complain form on 11/06/2009. But till date I have neither received my money nor i m getting any satisfactional response from my branch.

Date of 8-Aug-2009 when i contacted the head office(Hyderabad) they informed me that my complain have been rejected.I also informed my Branch manager(Preet Vihar) Mr.Gupta but he told me to contact AXIS bank regarding this issue.I asked for the contact no. of AXIS bank but he refused to give me the number.Date of 9-Aug-2009 i contact Axis branch manager he told me your total money received. but i informed you date of 10-july i used axis bank A.T.M Ambedkar road ghaziabad U.P i want 2000/Rs. Access but i received.only 1000/ Rs. after some time i want 1000/Rs. access but i received only 500/Rs. next day date of 11-July i submit our branch charge bank for Preet vihar delhi. I want to know the actual reason of rejection of my complain as soon as possible...

Hoping for an early response...

AMIT KUMAR

Hello Sir,
Wrong deduction from my balance dated 11/Aug/2009 I try to withdraw 15000Rs. from the Axis ATM, ICF Chennai branch.
I initiate transaction but there is an error message on screen "Time out" No money is come out from the ATM. But for that date i.e. 11/Aug/2009, 15000Rs. also debited to my account which I am not get.
Regarding this issue I register complaint at Axis Bank customer care, Complaint no.:9375474. No response from bank side for the past 1 week, Though I called thrice. Please tell me when should I get that money refund to my account?

So please inform and assist me as early as possible.

Thanks & Regards
Anbu

Dear Sir/ Madam,

This is to bring in your notice that I was operating a RD account in your Bank vide A/c No. [protected], The same got matured on 25/05/2009.
On[protected] my R.D. A/c statement shows that an amount of Rs. 103714 have been transferred to my Saving bank A/c No. [protected] but the amount credited to the said account is only Rs. 84678.
When I visited your branch Manger- Vasai Branch personally to enquire about the discrepancy, He could not give me any satisfactory reply and said that it is a penalty and you have to pay. Despite of my request I have not received any written clarification regarding the same.

At the time of opening the said account I was informed by your manager that an installment of Rs 2000 per month will be transferred to my RD A/c from my saving account. I enquired specifically at the time of opening account that will there be any interest or penalties for non deposited installment in any month; I was clearly told by the respective person that there are absolutely no such charges and interest would be calculated and paid on the actual investment.

I here by advice you to clarify the following things.

1) When I was informed by your manager at the time of opening the account that there would not be any penalty for missing Installment, then why the same has been imposed at the time of maturity?



2) When I missed my any installment, why bank did not send me intimation or demand note?





3) Why bank did not invest the installment on first come first serve basis?



4) Why quarterly statements sent by you were showing the accrued interest as actual rate and why penalties were not reflecting in the said statements.





5) In the annual balance and interest certificate why bank mentioned actual interest without adjusting the late payment/ penalties?



6) Why bank didn’t send me any intimation in total term of my RD ie. 5 years, about penalties why it is calculated at the time of maturity only?



7) Why bank has not provided me any written statement till date about the said penalties?

It clearly shows your mela-fied intention as you never wanted your investor to realize that the penalty is being imposed in the account so that investor should not pay in time and you could earn some extra money.

You have violated the rule of Caveat emptor by not making your buyer beware about your product/scheme.

You are hereby advised to recalculate the actual interest without imposing any penalty in my account and pay the balance amount within 7 days from the day of receipt of this latter, failing which I shall be forced to approach to Banking Ombudsman under Banking Ombudsman scheme.
Regards,
Vinay Singh Chuphal

Dear Sir,
I am rajesh. ihave an axis bank account. On 06 th july-2009 i withdrawn an amount of 7000.00 by using Axis bank debit card from Axis bank ATM in BTM LAYOUT, BANGALORE. afterwords i not tried any where.
But on the same day(06.07.2009) an amount of Rs 10, 000 reduced from my account.And once again on 11.08.2009 an amount of Rs13, 000 reduced from my account with out any transition. totally i lossed 23, 000 from my acoount.
My Axis bank Account No : [protected]
My axis debit card No :[protected]
My Name :RAJESH B
So kindly give attention regarding this incident.
thanking you sir,
yours sincearly,
rajesh b
[protected]

THIS HAS REFERENCE TO MR SYED IMTIAZ AHMED [VP, MORTGAGES], MR PRASAD LELE [MGR, RETAIL BANKING] AND OTHERS OF AXIS BANK

THIS HAS REFERENCE TO THE BANK'S LETTER IN RESPONSE TO OUR QUERIES AND INQUIRES !

AT THE OUTSET I MUST SAY - THAT THE BANK'S RESPONSE, COMING AFTER OVER A YEAR AND A HALF - SURE COMES ACROSS AS VERY SHODDY, PATHETIC AND SAD !!

(A) THE BANK'S RESPONSE TO THE MRR - THAT WE HAVE SIGNED IT - YES, WE AGREE. BUT THAT WAS NEVER THE ISSUE - WE HAD CLEARLY SPELT OUT THAT THE ISSUE WAS THAT WHEN WE ASKED IF THE RATES CAN BE REDUCED OR ALTERNATELY THE MRR MARGIN CAN BE INCREASED - WE WERE TOLD THAT THAT IS NOT POSSIBLE - WHILE IN OUR SUBSEQUENT MEETINGS IT WAS VERY AMPLY CONVEYED THAT THE VALUE OF RATE BELOW MRR VARIES FROM CUSTOMER TO CUSTOMER - & THIS NOT TOLD AT THE TIME OF DISBURSING THE LOAN - WE CONSIDER THIS AS INFORMATION BEING WITHHELD, A WAY TO CHEAT THE CUSTOMER !! MR PRASAD LELE WOULD REMEMBER OUR THE DISCUSSION HE HAD AND HE MENTIONED THAT 3% BELOW MRR IS OFFERED TO CUSTOMERS WHOSE LOAN AMOUNT IS LESS THEN 70% OF THE COST - WELL THEN OUR LOAN AMOUNT WORKS OUT TO BE 59% OF THE COST AT THE TIME OF PURCHASE - THIS I WAS TOLD WAS BECAUSE OF THE RISK FACTOR - SO WHY THE DISPARITY IN WE BEING OFFERED 2.75 % BELOW MRR????

(B) FURTHER, THE BANK HAD VERY CLEARLY TOLD US THAT THE RATES WOULD BE KEPT AND MAINTAINED IN CONSONANCE WITH THE MARKET RATES AND SO, WOULD BE THE SAME AS THAT OFFERED TO A NEW CUSTOMER - AND RIGHTLY SO WHEN THE RATES WERE INCREASED - OUR RATES WERE ALSO INCREASED IN TANDEM WITH THE NEW CUSTOMERS - HOWEVER WHEN THE RATES DROPPED - THE SAME WAS NOT FOLLOWED - WHY ????

(C) INTEREST IS BEING WRONGLY CALCULATED BY THE BANK. WE HAVE CALCULATED THE INTEREST AS PER THE WAY TOLD BY THE BANK AT PUNE AND THERE HAS BEEN AN UNEXPLAINED DIFFERENCE WHICH REMAINS UN-ANSWERED BY THE BANK EVEN AFTER A YEAR AND A HALF.

(D) THE ISSUE OF LEAP YEAR REMAINS IN DOLDRUMS - THE LETTER OF SANCTION MENTIONS THE RATE OF INTEREST AS 9.5% pa - THEN IT IS NOT UNDERSTOOD AS TO WHY IN A LEAP YEAR AM I CHARGED FOR ONE EXTRA DAY - COZ, PER ANNUM MEANS - WHAT EVER THE YEAR IT IS - WHETHER A LEAP YEAR OR NOT - YEAR IS A YEAR!!

(E) AND THE BANK HAS THE CHEEK AND THE AUDACITY TO TELL ME AFTER ONE AND A HALF YEAR THAT THE BANK WOULD RETURN / AMEND THE WRONG ROUNDING OFF OF INTEREST - IF I TELL THEM !!! DOES THE BANK NOT HAVE MY ACCOUNT DETAILS WITH THEM TO CHECK WHERE THEY HAVE DONE - " INTENTIONAL WRONG ROUNDING OFF !! " - I SAY SO BECAUSE THE SYSTEM HAS BEEN SO PROGRAMMED TO DO THAT AND MANISH GUPTA, BANK RAC I/C EVEN TRIED TO ME BY SAYING THAT IT WAS RBI POLICY - I AM SURE MANISH REMEMBERS !! THIS IS MORE SO EVIDENT BECAUSE IT TOOK THE BANK MORE THEN 18 MONTHS TO AGREE TO OUR CONTENTION OF ROUNDING OFF!

(F) IT AMAZES ME AS TO HOW THESE BANK PEOPLE CAN LOOSE THEIR OWN CONSCIENCE AND SPEAK / WRITE LIKE THAT - DOES WORKING IN THE CORPORATE WORLD MEAN THAT THEY HAVE NO COURAGE OF CONVICTION AND BE ABLE TO DIFFERENTIATE BETWEEN THE RIGHT AND THE WRONG AT ALL ! WHERE HAS THE ETHICS OF HONEST BANKING GONE OR ARE WE LIVING IN THE WORLD OF SHYLOCK SEEKING A POUND OF FLESH ???? (OF SHAKESPEARE'S MERCHANT OF VENICE FAME)

AT THE END, I WOULD ONCE AGAIN REITERATE THAT ITS NOT ABOUT A FEW BUCKS FOR ROUNDING OFF OR INCORRECT CALCULATION FOR A LEAP YEAR OR STRANGE CALCULATION OF INTEREST TO ONE INDIVIDUAL LIKE ME --- IT IS ABOUT THE BANK INTENTIONALLY HAVING A SYSTEM ON COMPUTERS DESIGNED TO CHEAT NAIVE AND UNASSUMING CUSTOMERS AMOUNTING TO CRORES OF ILLEGITIMATE WEALTH TO THE BANK.

MR TIGGA OF THE BANKERS' OMBUDSMAN MUMBAI HAS ALSO BEEN IN THE LOOP FOR QUITE A WHILE NOW BUT NO CORRECTIVE ACTION HAS BEEN FORTHCOMING FROM THERE TO RESOLVE THE ISSUES. IS IT BECAUSE THE BANKERS' OMBUDSMAN IS TAKING PLAYING FAVOURITES, AS OF NOW IT APPEARS SO SINCE THEY ARE NOT COMMITTING/ RESPONDING.

PEOPLE PLEASE BEWARE WHILST TAKING A HOME LOAN ESPECIALLY FROM AXIS BANK
- CHECK THE MARKET RATE OF INTEREST AND THE RATE OFFERED TO YOU
- TAKE EVERY THING IN WRITING
- CHECK THE METHOD OF CALCULATING OF INTEREST
ASK FOR WORKING BY GIVING EXAMPLES
- ASK THE SILLIEST QUESTION - REMEMBER U ARE AT LOSS I[censored] DO NOT CHECK THOROUGHLY - EVEN SILLY QUESTIONS LIKE HOW IS ROUNDING OFF DONE OR HOW IS INTEREST CALCULATED IN A LEAP YEAR OR HOW WOULD THE FLOATING RATE OF INTEREST WORK AND WOULD THEY KEEP IT SAME FOR EXISTING CUSTOMERS AS FOR THE NEW CUSTOMERS - REMEMBER THE RATE OF INTEREST APPLICABLE VARIES FROM CUSTOMER TO CUSTOMER - TRY AND GET THE BEST POSSIBLE FROM THE BANK - IF THE BANK TELLS YOU IT IS FIXED - THEY ARE LYING - AS THEY DID TO ME - THIS IS HOW BANKS DUPE US !! - I[censored] NEED HELP MAIL ME - I HAVE SUFFERED AT THE HANDS OF AXIS BANK AND DONT WANT OTHERS TO SUFFER !
[protected]@yahoo.com

JAGO GRAHAK JAGO

To,
The Bank manager,
Axis Bank,
Nellorre.
Iam dineshchandrasekharan having the account in IOB-Bank and my account number :5927 and my ATM card number 4221XXXXXXXXXX9842.On "[protected]" wednes day i did withdrawl transaction for the amount 10, 000 /-Rs in Axis ATM using IOB-ATM card. At that time system shows that "host server offline ..please try again later". After that i went to IOB-ATM and check the mini statement..it shows that amount already reduced with AXIS ATM TXN ID.
I already informed to IOB Bank in nellore.I requesting you please verify and reback amount in my account.
Thanking you sir,
your's truly,
C.Dinesh,
ph:[protected]

I had applied for the Axis Bank saving account on 10th of May, 2009, my account was opened on 12th June, 2009. I was waiting for my ATM card but I didn’t receive even after a month. I then enquired the call centre and I was informed that my address has been entered incorrectly and that I should visit the Axis bank at sector-18, Noida and collect my welcome kit.

When I went to the particular branch, I was told that it could not be handed over in person and it could only be delivered to my address. To my disbelief, I was asked to fill up a form to change my address with the correct one. I was surprised to hear this as I had already provided the bank with my correct address along with the proof. If Bank didn’t entered it correctly, it should be their responsibility to verify and correct it rather than me filling up a form to change my address.

However, to expedite the process, I agreed with the bank manager and filled up the address change form and submitted it to the branch. I enquired about a week later as to why I haven’t still not received my welcome letter. To my disbelief, I was told that the address mentioned against my record is still not matching.

After complaining, some how they manage to correct my address and sent a checque book on 4th of August 2009 to me. I was worried about service so I decided to take my cash (5000) back and close the account. With the cheque I tried to transfer 5000 INR from Axis to my other account, but that cheque bounced due to insufficient fund.

How would I know about my balance amount without any debit card or net login?

After Contacting Axis I got to know that some amount has been charged for the debit card without my knowledge, however, I have not received any Debit Card yet. Now my balance amount after deducting cheque bounce fine is 4508 INR.

It was not told to me that Bank will charge me for the debit card, moreover, why should I pay money for which I have not received? I don’t think I should pay fine for the bounce cheque. Please let me know how can I get my money and close this account.


Totoda Ammount charged by Axis Bank: 492
Fine charged by other bank due to cheque bounce : 50

Total loss : 542


If I the problem is with Axis, why should I pay this amount, I want my money back. I have already informed “Zonal Head” of Axis bank, but no action has been taken.


Regards,
Gyan Sinha
[protected]

Sub : Reimbursement of deducted / charged money

Dear sir,
This is to inform you that I am having saving account in Axis bank ltd, jamshedpur
bearing A/C NO. [protected](SHUBHASHREE
DAS). Once it so happened that I didn’t maintain the
minimum balance of my account in the quarter October to
December 2008. As a result, I was charged in the name
consolidated charge of RS. 1950 + 241 ( Tax ) on
30/12/2008. I was also charged Rs. 100 for each transaction
during that period.

I want to draw your attention to a point that It is neither mentioned nor informed anywhere about the consequences of not maintaining the minimum balance. I made this mistake because I’m a new account
holder.
Therefore, I request you to reimburse me the charged amount. I
shall be highly obliged to you for your this act of kindness.

Thanking you

Yours
sincerely

NAME : SHUBHASHREE DAS.

A/C NO. [protected]

AXIS BANK
JAMSHEDPUR.

DEAR SIR,

I WANT TO INFORM TO YOU THAT I HAVE A SB A/C IN AXIS BANK (BRANCH-KONNGAR, DIST-HOOGHLY). BANK HAS RECENTLY KEPT A BIG AMOUNT (RS. 38, 963/-) IN LIEN FROM MY A/C. THEY INFORMED ME THAT THIS HAS HAPPENED DUE TO NON-PAYMENT OF MY AXIS BANK CR. CARD & ADVISED ME TO PAY THE MINIMUM AMOUNT. I PAID THE MIN AMOUNT DUE (RS. 11, 700/-) ON 3RD AUG, 09 BY CASH. BUT TILL TODAY(10/08/09) THE ENTIRE AMOUNT (RS. 38, 963/-) IS KEPT IN LIEN FROM MY SB A/C. BANK REPRESENTATIVE HAS TOLD ME THAT THIS FUND WILL NOT BE RELEASED TILL I PAY THE ENTIRE DUE AMOUNT OF CR. CARD. I DON'T THINK IT'S FAIR & JUSTICE.

SO, PLEASE HELP ME & GUIDE ME WHAT TO DO NOW.

THANKING YOU,
SANTANU BANERJEE
2/P (NEW 19) RAJA PEARY MOHAN RD,
P.O.-UTTARPARA, DIST-HOOGHLY, W.B.
MOBILE ([protected])

Dear Sir,
I have a saving account in Kolkata main branch of Axis bank a/c No. [protected]. Due to the change of period of a quarter from Axis Bank side my average daily balance has fallen less than Rs.5, 000/- and bank has deducted consolidated charge of Rs. 1047/- from my a/c. But as per the old period of quarter my average daily balance was more than Rs. 5, 000/-. This is not my mistake as I was maintaining the balance as per banks norm, but bank has suddenly changed its period for quarter without pre informing to me.
Bank should not charge anything for this reason as this is not my mistake. Therefore I request you to reverse the amount already charged from my account.

Axis bank despatch me 2 cheque book in one quarter by mistake of bank for that they have deducted charges from my account. after somany calls to customer call centre and branch they agreed to refund the amount if I give back one cheque book to bank. I request them to consider that the other cheque book in next quarter and refund my money. but they are not agree and force me to contact bank with cheque book. to contact bank i need to take leave from office which is not possible. i give them other option like courier, atm or after 6.00 pm i can contact bank but they are not ready for that and told me to ccontact bank. for a notmal amount of the Rs 55 i have already spent lot of rs on phone call and now i have to contact the bank or forget my money.

before this bank has deducted Rs. 660 from my acoount which was refunded after 100s of call and lots of follow up at the bank.

wrost ever service has been given by Axis Bank. There is so many hidden charges which they told free at the time of account opening.

My heartly request to all the citizens of india is that Please Stay Away from Axis Bank as they are only intrested in your money which they want to deduct by any way from your account.

they are mantely harras the customer

I have forgotten my password, hence net banking is blocked in my case. I typed 4 times probable PW, thus no other chance to try for the PW. Kindly do the needful and make me able to work net banking.
Mobile-[protected]

I started a SB Account in your bank six months before (SB [protected]).One of your customer care executive, Mr. Sreekanth Bose of Kottayam Branch, Kerala, constantly approached me for starting a new bank account. but as I am having SB account in SBT, ICICI and IDBI bank, I rejected him. But He kept on coming to me and bugged me to start an account. He told me that the minimum balance for maintaining Quarterly annual balance is only 1000 Rs. He also convinced me that there are some offers for the Govt Doctors that we need to maintain only 1000 rs in the SB account for QAB and there’s no bank processing fee and Debit card will be issued free of cost.
I believed him and deposited 1000 Rs for starting a new account. As I am having bank account in three other banks, I didn’t use your bank account and I thought my money will be safe as it in one of the leading banks in India. One week back I thought of depositing some money as fixed deposit in your bank, and I went to your bank. But shockingly I discovered that there’s only 165 rs left in my account. I enquired about it and was informed that 750 Rs were deducted for non maintaining the QAB and some 175 rs for starting an account.
Actually that Customer Executive was cheating me by giving false information. I trusted him as he represented one of the best banks. I was sure that your bank has some policies for selecting Customer executives as they reflect the quality of your bank.
I gave a written complaint about this incident to the Kottayam Bank Manager. But he said he can’t take any steps as the concerned customer officer who cheated me resigned the bank three months back. I wonder how a reputed bank like yours’ could appoints some fraud persons as customer officer and some way or other try to get money from the public and let him resigns whenever he wishes. I think this kind of matters definitely affects the reputation of your bank. One thing I am sure is that as a Doctor of Medical college I won’t recommend your Bank to any of my Colleagues or relatives.
Kindly take necessary steps to get my money back. I don’t think 1000 Rs is a big money. But I feel that I should get that 1000 Rs back because your bank through your Customer care executive cheated me to get it.

I have deposited 2 cheques in axis bank last week, but till date those chequest are not cleared, i called axis bank but they are not having any clue what i am talking about .