[Resolved]  Bag It Today — Wrong Information/ Cheating

Bag It Today — Awaiting the Ordered Product -880182737

I Not received my booked products against the booking id[protected]dated 11 Nov 2010)
I Omkar Apte, booked Reebok Products against mentioned booking id (booking id[protected]on 11 Nov 2010 against the payment of Rs 3289 through credit card from your Bag it today offer in Sakal News paper ( date 9 NOV 2010,page no 12 ) This includes Reebok Shoes (UK 10) - 01 No Reebok T shirt - 01 No Reebok Sun Glasses - 01 No Reebok hand bag 01 No Reebok Watch 01 No & Reebok socks 01 pair I received the courier from Aramex (Shipment Number [protected]) having wrong contents which were other than what I had ordered. So I refused / rejected the parcel on the same day i.e. on 5 Th Dec. I have already registered the complaints (698488 ,714405 , 719642 , & 723943 latest on 3 rd jan 2011 ) against the same. From that day onwards I called your customer care centers at least 4 to 5 times & every time I got the different answers to my complaints. I also got the written confirmation from Aramex Courier company that , they have returned the refused parcel to bag it Today on 20 th Dec 2010 through return airway bill no [protected]. I have written several e mail communication to Mr Chandra Mohan & Mr Ravinder Sharma of bag it today but no resesponse from them.
bag it today is having pathetic customer care service as their so called Sr Floor Manager Mr Vijay is not able to understand the problem even.

I dont have any idea that when shall receive my ordered products, as no customer care executives are able to confirm. Already 60 days have passed & I am still waiting for my booked products for which I have already paid. Request you to look personally into this matter, as inability to resolve the issue will definitely hamper the bag it today as a brand & will make me to register official complaint

Omkar Apte
[protected]

i agree 3rd class service from bag it today.

Bag it Today (India Today) — Non Receipt of Ordered Item

I have ordered a men's wallet from Bag It today website on 22/12/2010 with the order number [protected]. But I am yet to receive the ordered item. I have tried contacting them through mail ([protected]@bagittoday.com). There is no reply from them even after remainder mails. But they happily continue to send me mails about other products.

I request them to look into this issue immediately and dispatch the item or refund my money back immediately.

I just received a confirmation from the customer care of Bag it today that my order will be shipped in 10-12 working days.

Hopefully the problem should be solved

Now i got my problem solved. Now I am Realy Happy with this group.


T. S. Ramachandran
Vashi, Navi Mumbai

I completely agree with the above... Luckily I have opted for Cash on Delivery... But the courier service with which they have the tie up is the worst ever courier service (ARAMEX)... They do not even call people if the delivery is with them... But when we, fed up and call them they say... shipment was returned because there were no one at home... It can happen once or twice not every time... They don, t even call once...when we ask any information, there ARAMEX people do not have any and they hang up the call on customer's face. I don't when they will change their attitude towards their customers... Completely disappointed... They give good offers ... But not the service...

Bag It Today — MP3 Player not delivered - Ordered 2 Months back

I tried to book a MP3 player from Bag it today website, but the transaction didnt go through, then i got a call from the customer care that these was some issue in the site( How on earth did they get to know that i tried to book an order?? ), they told me to finish the order through phone, IVR option. I did it, and my Creit card got charged Rs 5000 for the same, They took all the information from me, but till date i have not got the player, Tried calling them 1000 times but the phone is always busy, and they donot reply for the complaints, sombody please help me...

My order number is[protected]

Please Help

Totally agree, i placed an order on 22Jan'11 order no [protected] for a pair of lotto shoes . at the time of placing order the amount (including shipping) was mentioned as Rs. 1499/- surprisingly within 15mts i got an e-mail stating amount against the same order no. as Rs.1999/-. i wrote back 2-3 mails seeking explanation but no response.

luckily i had opted for cash on delivery so had an option to refuse/cancel the order.

My advise--- pls stay away from these cheeters

Regards
Hirdesh talwar

I have ordered a mtv aviator sunglass through cash on delivery, when i opened the parcel i found it was a local sunglass, with broken ear pad with low quality frame....

Please don't order any thing from this fraud company.......

Hi,
I thought I am the only victim of the bagittoday. But I surprised to know that many peoples have been cheated.
On 01.12.2010 somebody called my phone number at around 4 pm and told that he was not sales department and pleased to annouce that I got a prize of Rs 55000/- one of only 3 persons in India. So I eagerly started conversation. That person asked me to pay Rs 5799/- only to buy a pack of some items. He assured me that this was only payment. So I agreed and paid by credit card. ID[protected]
Immedeately after payment another person, started talk to me. He told me that I have to Rs 14998/- to buy a mobile phone. I refused to take. Even I told him that my credit card limit was over. Still that person requested me to pay and on payment only he will generate an Id. After the Id generation, I'll be able to get the prize money. After conversation of more than 45 mins, at last I agreed and paid the amount. He also assured me that this was the last payment. ID[protected]
Again immedeately another person Mr. Nadeem started talking to me and asked me to pay 1799/- for delivery and shipment. Again I refused and told him to cancelled all the order. I didnt need more payment. Then he reduced the amount to Rs 899/-. Again after an argument of 1 hr, finally I paid. ID[protected]
Again after payment some other guy started ofering Reebok Shoe. But he told me that it is not mandatory. I got to know from him that I can cancell the order at the time of confirmation. Thank God. In the very next day around 1 pm one lady called me to confirm the order. I immedeately requested her to cancell ID[protected]. If my prize money will be cancelled in 1 cancellation, then she may cancell whole orders and refund my money. She told me that the money will be refunded only in 21 days time.
Then started my agony. By today I have already cxalled 20-30 times and spend more than Rs 500/- just to get back my money. But everytime these ediot peoples only assuring in 21 days I will get the refund.
Not only that adding to it on 3rd Jan 2011 one guy Mr. Mithlesh from dispatch department again asked me to pay 4100/- to make the delivery and refund faster.
On 13th Jan 2011 I talked to another senior executive Mr Vijay Kumar. He given me again some complain numbers. I given him ultimatum till 30th Jan. If before 30th Jan he / his company bagittoday is not refunding my money then I'll pull the company to the court. Thats it. Today only I saw so many peoples have been victimised. Sure I'll pull them to court. I have all the transaction Ids / order Ids / Auth code of the payments, complain numbers, they have generated. I'll produce at the court. Let the world know these Indiatoday buggers.
Hope nobody shall buy any goods from bagittoday hereafter.

SUNIL KUMAR SARANGI
[protected]

Bag It Today — Non Receipt of Premium Leather Bag

Dear SIr / Madam

BAGITTODAY.com regularly sent me e-mails offering various products under huge discounts. Being a shopping website of INDIA TODAY GROUP, I tried to place an order for Luxury Premium Bag on 23rd or 24th December 2010. However, at that time the product was out of stock and subsequently, I received a call from Bag It today on 27th December 2010 asking me to purchase the said bag, if I am interested. Accordingly, they had booked my order for the said bag, made the online payment of Rs. 798/- through my credit card and given my address for delivery. They had given me the order ID no.[protected]. The said order was booked by Ms. Neelam and given me her office number as[protected] for inquiry etc. The delivery was promised to me was 10-12 days time.

However, when the said bag was not deleivered, I started contacting Ms. Neelam at telephone no.[protected]. I have tried to contact her at least for 15 times, out of which I was succeeded only for 3 -4 times and she informed me that the product was despatched, however, she could not procide me the details fof despatch. I have sent 5 emails at cutomer care of bag it today through my yahoo ID as well as through their portal, but they did not care to respond my mail. 2 times their executive also asked me to contact on phone no.[protected] for exact status of my order. During the conversation on the said phone number, I was informed that my said order has not been booked at all and informed me that since I have paid the amount of Rs. 798/-, they will update the same in their database and will despatch the bag in next 10 days time. While Ms. Neelam narrated me some different story about the status of my order.

The apathetic and callous approach of customer care executive of India today, which is known for great customer service in its integral part and commitment, is a matter of serious concern. I failed to understand why the customer is receiving different types of responses from your different executives, while the factual information is available on your database..? and why the despatch of Premium Leather Bag is not happening eventhough the payment of Rs. 798/- had already been done from my credit card on 27th December 2010...? Please note that apart from mental agony, i have also suffered a financial loss of Rs. 798/- and I cannot continue to wait till indefinite period.

I am seeking your help to get my problem resolved by either delivery of the product or refund of my hard earned money.

Regards
Tarak Shah
E-mail ID : [protected]@yahoo.co.in

Bag It Today By Indiatoday Group — ON LINE COMPLAINT

I ve Booked an On-Line Order Under Order No[protected] for Reebok Premium Sunglasses by paying Rs.999.00 the offer was with Free 3 Night Stay at Bangkok for Couple.,while confiorming thenorder Indiatodaybookclub has confimed that order will be process in 2-3 Weeks.

On 26.10.2010 I got a mail from [protected]@indiatodaybookclub.com that My Oder On M-Commerce/0GA[protected] is under process & I ll be getting it in 2-3 Weeks.

But Inspite of my contacting their Customer Care for the lasdt 3/4 months and sending repeated mail,Neithet I ve got Sun Glasess& Gift Voucher Nor my Money Back.

Whenever I ve tried to speak to their Customer Care Executive,They were very very RUDE and not all giving any
information regarding my order .The Answer I used to get :Our System is Slow ,please call after 1 Hr","We ll call back You",(Which never happened),"Order is under Procrss"

ONLINE COMPLAINT hi i m tejvir i placed a order for mtv sunglasses mtv 008 double tone for rs 500/- against oreder no.208473 on dated[protected], , when i got these from courier company, , i m shock to see the quality of sunglasses..this is very low quality sunglases and diffrenet from the pics which i was saw on purchase time.i realy disappont that a company like bag it today cheating with clients..i wanted to replace or refund the money.i hope u'll take surely any step

regards
TEjvir singh
[protected]
chandigarh

Bag It Today — NON DELIVERY OF ORDERED ITEMS

I HAD ORDERED SOME CHILDREN'S CLOTHING FROM BAG IT TODAY.
THEY ACKNOWLEDGED THE ORDER. THROUGH AN EMAIL.
MY ORDER ID WAS [protected], AMOUNT 1014.00 DATED[protected].
THEY INFORMED DELIVERY IN 2-3 WEEKS AND PROMISED TO INTIMATE ME ABOUT THE DELIVERY.
TO THIS DATE I HAVE NOT RECEIVED THE ITEMS. MY BANK STATEMENT SHOWS THAT MONEY HAS BEEN CREDITED TO THEM. REPEATED PHONE CALLS AND MESSAGES POSTED ON THEIR SITE HAVE NOT LEAD TO ANY FRUITFUL RESULTS.
I REQUEST ALL TO AVOID DEALING WITH THIS BOGUS COMPANY.
I HAVE ORDERED STUFF ONLINE THROUGH SITES LIKE FLIPKART. THEY ARE GENUINE. THIS ONE DOESN'T SEEM TO BE SO.
SHAME ON INDIA TODAY, A REPUTED COMPANY BUT NOW PERPETRATING A FRAUD THROUGH BAG IT TODAY.

Till Date Waiting for two Different Order Placed on Internet More Then Three Weeks Passé No Information Please Requested To do needful for Delivery of my Two Orders Please Sanjay Bhandarkar

bagittoday.com

Order ID is: [protected]
Order ID is: [protected].

Bag It Today / Telemarketing — No Refund on cancellation of Order from Vendor side

Please refere to tele sales order no. order no TELESALES/0GA[protected] Dtd. 08/11/2010 placed on Indiatoday book club. This order was cancelled by vendor due to non availability of goods. Payment was made trough credit card. On cancellation indiatoday book club has to repay this money but till 12.02.2011 the amount of Rs 15699.00 was not refunded. Some fake mails about refund of money was also sent to me but after inquiry with bank it was found that Bag it today has not refunded the amount.

Bag It Today — NON RECEIPT OF PRODUCT

I ordered for a product with order No.[protected]. I have sent several mails and have called their helpline several times. They have not responded the mail and the call center executive has the same answer every time.

They are not delivering the product nor they are returning my money.

This was my first experience with Bag it Today.

I had face the same problem. they insisted me to go for order and IVR payment.

i have made the payment on 9th Feb11 but the bag for my orders, i made close to 15 calls but everyime they said that your order is not yet update.

miscommunication and not giving clear update of order to customer.

I am registering police complain against Pinkesh jain and giving the all ther record the media.

Bag It Today — Product not received after 45 days

I booked my order on bag it today on 5th Jan, 2011 for worth Rs. 548/- I was trying to buy it online and the executive call me on my mobile said the system has problem and enter your credit card details on phone. I followed the instructions and then he gave me the order id as[protected]. After that they said it will take at least 22 days to process the order. After 25 days I have 5-6 times on customer care, they keep telling me that we have rcvd your payment but system has some problem call after 2 days and we will get back to you.
Another day a executive called me and said you order id has won any draw and you get the diamonds for rs 900 of rs 50000 something something. I said I dont want this offer and asked him about my order he said it has been dispatched. Till date it has not received. Their system has been totally made to cheat people and take the money from their pocket and nothing else. This is complete fraud website.

Hi all
A lot of people have experienced this kind of treatment from Bag It Today. The only possible solution is not to make any online purchase through credit card, instead ask for "Pay ON Delivery". This way you dont lose your money or peace of mind. Make the payment only when you receive the product. Let them feel the heat...


Vichu