India Today / BagItToday Complaints & Reviews

ON 18TH OF MARCH 11 I PLACED ORDER FOR DIAMONDS ON LINE WITH BAG IT TODAY AFTER SEEING THEIR MAIL ON MY MAIL ID [protected]@yahoo.com. I MADE PAYMENT BY CREDIT CARD AND LATER ON PAID IT TO CITY BANK. ON 25TH I GOT A SMS TELLING THAT THE TRANSACTION HAD FAILED WITHOUT MENTIONING ANY REASON. I SENT MAIL TO THEIR MAIL ADDRESS BUT HAVE GOT NO REPLY. MY MOBILE NUMBER IS [protected] AND ORDER REF. IS [protected]. REQ. TO RETURN MY MONEY. WHY A COMPANY OF INDIA TODAY REPUTE INDULGE IN SUCH THUGGIES.

Dear Sir,


BAGITTODAY sales executives are cheating customers with fault information about offers , confirmed prizes etc. which should be stopped and the Fraud-group should be punished as per the legal act.

I sent frequent follow up mails to Bagittoday ([protected]@bagittoday.com) for the issues which I have faced due to the Bagittoday executives who said that I got a confirmed prizes (1.) 2.55 lakhs & 2.) Car) from computerized random selection list and forced me to purchase 38,000 rupees worth of orders (1. order no. [protected], 2. Order no. [protected] to improve my score so that I would be getting better prizes than mentioned above. All these two orders were purchased on 17th Mar, 2011 on the name of Balachander


I requested them to cancel these orders and send money back to my account if these offers are not valid.
No response from [protected]@bagittoday.com since two weeks.


When I called up customer care, they are saying that they don’t have these offers, but when I contacted the sales persons (Abhimanyu, Nikhil) they said that these information will not available with Customer and BAGITTODAY will be sending order and confirmed prize details to email id which was provided.

But even after two weeks, I did not get my mail with the same.


I am summarizing my conversation details which I had with Bagittoday Executive since last Monday (14th Mar 2011).

Offer 1
********

1. Abhimanyu from Bagittoday called me on 14th Mar 2011from ( [protected],[protected] and he informed that I am one of the top 5 shortlisted candidates in the Financial Year-end closing contest. And there are only 5 candidates, every candidate will get confirmed get .

He informed that the draw will be held before mid of April and I will be definitely getting minimum amount of 20,000 or max of 25 lakhs amount.

But he informed me to purchase 24,999 rupees worth of diamonds (gift -Black berry storm) to improve my score, so that I will be definitely getting 4th prize (Car) at least and max of 25 lakhs.

He called me 4 to 5 times and mentioned the same thing repeatedly, as I believe Bagittoday I purchased order worth 24,999 amount using my debit card ( saving money).

Order ID: [protected]

Offer 2
**********

After completing the above transaction, I got call from Abhimanyu about order details and contest confirmation details. He transferred his call to Nikhil to explain one more offer. It is a confirmed prize of 2.55 lakhs rupees which is reserved for me.

He informed me to pay 49,998 rupees towards taxation and flight charges to receive the confirmed prize amount.
When I asked them to send a mail with the same details they said that computer will send automatic mail once I purchase three product id's.

As I already purchased 1 order, he informed to to purchase 2 more orders worth 49,998 Rs. And he forced me to arrange entire amount in a single day. I struggled alot to arrange this amount. I purchased one more order worth Rs. 12999 /- (Order ID:[protected] and I was not able to arrange remaining money.

Again he said that , no need to pay 49,998 now , just pay 10,000 Rs more to purchase one more amount so that I will get confirmed prize of 2.55 lakhs , then I no need to pay any tax for my cash gifts which I will get it in April month.

But by this time, I did not have any amount left with my Debit and Credit card, I also requested this Bagittoday executive to send my order details and confirmed gift details through mail.
Nikhil confirmed once again that it will be sent automatically after purchasing 3 orders.

He provided 3 days more to pay the remaining amount.
After few hours, he said that As I am not able to purchase another order on the same day , not eligible for 2.55 lakhs cash prize.

It is just like a preplanned fraud activity done by BAGITTODAY Sales Executives

There are no word to express how much I struggled because of the above mentioned instances.
As got call from Bagittoday , I believed these offers.

Kindly help me out to get my money back.

Thanks,
Balachander
[protected]

Hi,
Its been more than 2 months, i have submitted their camera at there warehouse in Neb Sarai and as per their representative they will sent my money through DD within 2 weeks but i have not received any thing yet!

I am keep sending emails to them and also trying to call them but no body is replying. Below is the Email conversation as a proof for my refund.

#
Any update on this??

From: thakur.[protected]@hotmail.com
To: [protected]@bagittoday.com; [protected]@bagittoday.com
Subject: RE: Order Id:[protected]
Date: Mon, 21 Mar 2011 23:21:46 +0000

Hi Rajesh

I have not received my DD yet! its been 2 months now, could you please look into this matter seriously or could you please call me at [protected], your customer care team don't know how to track customer problems.

I tried to call you customer care n number of times but every time they say i have to wait........ but for how long do i need to wait. Are you people not working there and taking your salaries for free. If this is not in your hands then let me know so that i can talk to some one senior in INDIA TODAY Group.

Now this is not only a matter of refunding of money but also a really very poor service provided by you people. Call me on my cell or send my DD with in this week.

Please look into this and revert me ASAP.

From: [protected]@bagittoday.com
To: thakur.[protected]@hotmail.com
Date: Thu, 24 Feb 2011 17:37:54 +0530
Subject: Order Id:[protected]

Dear Member,

With reference your e-mail.

We apologize for the inconvenience caused to you.



We would like to inform you that your refund against Order Id:[protected] is under process and we assure you that we shall arrange your refund within next 2-3 weeks time.

Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,

Rajesh Kumar

Executive-Customer Care

Bagittoday

Please quote your Order Id:[protected] in all future correspondence.

Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].



From: ThakurVir Singh [mailto:thakur.[protected]@hotmail.com]
Sent: 16 February 2011 06:42
To: ITBC4U; Feedback; offers bag; orders bag
Subject: RE: PICK UP!!!!!!!!!!!!
Importance: High

Hi,

Now after all discussions, i went personally at your warehouse (Neb Sarai) and returned your camera and got confirmation receipt from Mr Thakur on[protected]. They gave me a deadline of 7-14 days for receiving my cheque/dd at my house, but now again its been more than 20 days but not received any thing yet!. Please do needful. I personally went their to submit my camera to get that money ASAP.

Please look into this on priority basis and reply ASAP.

From: thakur.[protected]@hotmail.com
To: [protected]@bagittoday.com; [protected]@bagittoday.com; [protected]@bagittoday.com; [protected]@bagittoday.com
Subject: RE: PICK UP
Date: Wed, 15 Dec 2010 22:31:19 +0000

Is there anybody...who is responsible for customer service.

This is really very disgusting service provided by you people. Please arrange a cal back ASAP.

Regards,


From: thakur.[protected]@hotmail.com
To: [protected]@bagittoday.com; [protected]@bagittoday.com; [protected]@bagittoday.com; [protected]@bagittoday.com
Subject: RE: PICK UP
Date: Fri, 10 Dec 2010 01:26:31 +0000

Now please tell me what do i need to do!!!!

I received call from Rashit, he told me to sent an email, in which you people told me about the return of the product, he promised me to call me back after he recieves the email but no one calls me yet but when i called on that number then they said its a outbound call center and i have to call customer care, can you please do something to resolve this.

Let me know what you people want me to do now!

From: thakur.[protected]@hotmail.com
To: [protected]@bagittoday.com
Subject: RE: PICK UP
Date: Wed, 8 Dec 2010 22:22:50 +0000

Hi Rashit,

As per our conversation, i have sent you that email.

Please let me know, you have received it or not and what is the procedure further!

Regards,
From: [protected]@bagittoday.com
To: THAKUR.[protected]@HOTMAIL.COM
Subject: PICK UP
Date: Sat, 9 Oct 2010 10:21:24 +0530

Dear Member,


Please accept our sincere apologize for the inconvenience caused to you.



With reference to your intercation, we would like to inform you that we have arrange to pick up the parcel from you door step through Aramex or Blue dart, so we request you kindly provide us few working days for the same & its our humble request to you kindly provide the original invoice to the courier person along with the parcel.



We shall be happy to render any further assistance or clarification that you may require.



Please call us on[protected], , 9:30 am to 6:30 pm, all 7 days) Or email at [protected]@bagittoday.com or [protected]@bagittoday.com .

Warm Regards

Bagittoday Team

I have Ordered MTV Sunglasses on 9th March and filled all the credentials , such as Address, mobile no. etc... after 1 week i called the call center they have given me the Shipment no (Aramex Courier). To my surprise, i found that shipment is delivered to Johrat Assam, while i stay in Mumbai Maharastra, i have clewarly mentioned the address and Mobile no. I called up again they said that , we will resend back to you in proper address and ask to mail to [protected]@bagittoday.com. i have mailed , once, twice.....atleast 5 times to '[protected]@bagittoday.com'; '[protected]@bagittoday.com'; '[protected]@bagittoday.com'; '[protected]@bagittoday.com' ,, but no reply at all.. Call center says they have updated the record and someone will call, but till today one has called or replied......
My order ID is [protected] ......
Pathetic response from BagitToday... I guess its a fraud... thinking of going to Consumer Court will all the details i have...

My name is Mitesh Nandu, resident of Mumbai.

I was referred about Book My Holidays (Bag It Today) by a friend of mine.

My friend had suggested my name to become a member of Book My Holidays (Bag It Today).

I received a call from them & they explained me about their membership & benefits.

I was happy with the scheme & registered myself being a member with them by paying Rs. 7000 by my Credit Card.

I suggested around 5 more friends to become a member with them & all of them ended up paying Rs. 7000/ each for becoming the member.

The scheme was : All booking request made has to be 30 - 45 days in advance (30 Days of
Advance Notice when booking within India and 45 Days of Advance Notice when
booking abroad.

We did the same & now we have no reply from them till date about the confirmation. We tried calling Manish who had offered us the scheme is not coming on Phone & answering the call. ( booking date : 19th March, 2011)

We called so many times on Customer Services: +[protected], but every time we get a different answer & till date we don’t have any answer on our request.

We emailed them so many times & also complained about the same, but there is no proper reply from their end.

Somehow we got Manish on phone & informed that you are not fulfilling your commitments which you had committed & mentioned on email also.

We also told him that we shall be filing case against you & take your company to consumer court, but he sounded arrogant & challenged us to do whatever you want.

I am really frustrated calling & emailing them, with no response from their end. I would request you to please take strict action against them & see to it that they do not make other innocent citizens of India fall prey to their devious methods of cheating people with false information.

I look forward for to your support in solving this issue.

Thanks,

Mitesh Nandu
+[protected]
nandu.[protected]@gmail.com



-----Original Message-----
From: bookurholiday [mailto:[protected]@bagittoday.com]
Sent: Friday, December 17, 2010 1:54 PM
To: [protected]@eurorealtors.in
Subject: INDIA TODAY - Book Your Holidays Now !!!

Dear Sir

Greetings of the day!!

We are delighted to inform you about Bag It Today (Book My Holiday) holiday
offer running in your area these days. The holiday club of the millions of
people who know that Bag It Today will help them define their entertainment
experiences and deliver the best holidays.

As per our telephonic conversation, please see below the details of the
membership offer:

1. This offer is valid for 4 members.

2. The Voucher will be valid for a period of 12 months.

3. All booking request made has to be 30 - 45 days in advance (30 Days of
Advance Notice when booking within India and 45 Days of Advance Notice when
booking abroad).

4. Voucher will entitle the customer for 7 Nights and 8 days of
accommodation in our listed 3 - 5 star properties around the world.

5. Voucher can be used anytime of the year except from 20th Dec - 7th Jan
due to high occupancy.

Attached is the resort list for your reference:

Offer Price: Rs. 7750 (Rs. 7000 to be paid upfront through credit card on
IVR and Rs. 750 to be paid at the time of booking through Demand Draft).

Mode of payment through Credit Card by IVR System.

If you need any further help feel free to contact us on +[protected]
from Mon to Sat.

Hope you will like this and give us an opportunity to serve you.

Warm Regards As Always,
[protected][protected]
Manish
Sales & Promotions Team
Book My Holidays (Bag It Today)
Customer Servives: +[protected]

For up-to-the-minute coverage of news and entertainment in English, visit
http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and
confidential to Living Media India Limited and are intended only for the use
of the recipients named above. If you are not the intended recipient, please
do not review, disclose, disseminate, distribute or copy this e-mail and
attachments. If you have received this email in error, please delete the
same along with all attachments there to and notify us immediately at
[protected]@intoday.com

I got a call from Bag it today , saying I have been short listed for New year gift. And I was told that I had to pay Rs 23,9999 and I will be getting Anaira's Diamonds worth 50,000 and a Black Berry storm 2(9520).
I was made to do a online debit card transaction of Rs 23,999.
I was told i would be getting these diamonds with GCI certification. I was informed that I would be getting this in 2-3 weeks of time.
After 4 weeks I got the order,To my surprise i found that diamonds were fake(not worth even 500Rs) with JM logo and [url=http://www.jkmsjewellery.com]Jai Kishan Madhu Sudan Jewellers[/url] that didnt even exist.
The Black berry mobile was not 9520 and but 9530 outdated model. And the cel was not even getting switched On.

I am cheated by Bag It Today . I want my money back . Please help me , so that I can get my Rs 23,999 back.

Please mail me the steps I need to do to such that I get justice .
Please mail me at [email][protected]@gmail.com[/email].
India Today 's Bag today is going on cheating many Indian citizens , we need to put an end to this SCAM.

Thanks,
John

How about buying a Blackberry phone worth Rs 13K for Rs 6K only? Quite a mouth-watering proposition right?? Well, I had my doubts that the offer is too good to be true, but when a company like India Today was giving me this offer, I blindly went ahead with the offer, only to find out, that indeed, the offer was far from being TRUE.

To share my grievances in a nut-shell, I ordered for a BLACKBERRY 8830 from BagItToday.com, a shopping portal run by none other than India Today Group on the 4th of March (order no TRNPL/DLI/10-11/342555). When the phone finally came in my hands on the 16th of March, to my UTTER DISBELIEF, I was handed over a phone which didnt have a camera or any ear-phones and a Phone which was totally outdated in nature (this model was released in 2007, which I realised only later)!

I called up the company's service centre and they have asked me to courier the phone back and have promised to reimburse the money in 21days. But this is just a oral committment and they havent been acknowledging the same through a mail, despite me writing to them multiple times until now. Also, only Blue Dart has agreed to ship a mobile phone for which, they are charging as much as Rs 2200, this is something the Online portal is not ready to bear. Which means, I have to bear shipping charges, which are almost 40% of the cost of the phone! (I'd paid Rs 300 while ordering the phone).

With the Blackberry-rage around, this company is really going all-out to mislead people in buying an out-dated piece (who's value in today's time would not be more than a couple of grands). I have other business commitments too and I am sick and tired of writing mails and making calls to these lousy people. I not only seek justice, but I also want thousands of naive online customers like me to NOT BE CHEATED by yet another online-scam.

Thanks & Regards,

Dhiren Shah
M: [protected]

I had booked 2 holiday packages form India Today Book My Holiday on 20.12.10.

I have got written mails confirming the payment & booking of 2 holiday packages.

I received 1 more mail from there wherein they had given details of a referal scheme.

Accrdingly, through my referances some 14-15 of my friends have also taken the holiday package.

It has been more than 45 days but I have neither got the gift as per their scheme worst nor is anyone responding to my mails.

On their board numbers the calss automatically gets disconnected after 2 minutes. If your are lucky to get some one on line he/she will not give you the name or number of seniors.



This definitely is not expected from an organisation like India Today

dear sir
i have rec the order placed on5th march at bag it today the advt released it danik bhaskar
and have paid rs 3897
the product i have rec has a prob
1 the bag i used for a day and the strape is tearing out the most horrible quality ever seen wereas the price tag is rs 1999
2 the glass rec does not read any where that it is branded mtv
3 the wrist watch has the broken strap and the leather is tearing out
i have made a tele complaint to yr cust care and my complaint no is 93055.
pls replace the goods and oblige lest india today group shloud not get a dent due to low quality product.
regards
prashant sharma
a-19 third floor
priyanka tower
dr mukherjee nagar
delhi 9
ph numder [protected]
order number[protected]

not received any holiday kit yet

they are fake.....after so much calls and emails they are not giving bookings....i did my booking in feb second week and not received any booking kit till march end......
my booking id is[protected]........pls help....

Hello,

I am receiving spam mails from Bagittoday. I have unsubscribed it many times. I also replied to them saying to stop these emails. But they continue to send those email... How can I stop it.

I do not know who owns this company. and every time these emails comes from a different domain. sometimes it is from timesjobs.com and sometimes simplymarry.com and somtimes somethng else....

I want to register a complaint and sue this compony in the High court. Is there anyone who can help... I am really tired of this Bagittoday thing....

Thanks
Liju Thomas

Dear sir,

I am PRAVEEN KUMAR from Karnataka Mysorse, I was purchased a REEBOK KIT from Bagittoday by phone call, and also i was paid amount, Rs.3249.00 and Order No:[protected].

The REEBOK KIT features are given on KANNADA PRABHA newspaper [www.kannadaprabha.com]

1. MTV Aviator Sunglasses.
2. Reebok SHOE.
3. Reebok WATCH.
4. Reebok T-SHIRT.
5. Reebok BAG.

I got the REEBOK KIT delivered to my place, im so thankfull....... but the thing is, i dint got the REEBOK T-SHIRT and i got some other sunglasses instead of providing me a MTV Aviator Sunglasses what they had given in the newspaper "KANNADA PRABHA" [www.kannadaprabha.com] and also i had mention particularlily the college bag but they have given me the travel bag.

So kindly do needful my words.

Thank u,
PRAVEEN KUMAR.

TIME OF DELIVERY WAS 10-15 DAYS AS STATED BY THEM ON BOOKING. THEY HAVE ALREADY TAKEN PAYMENT VIA MY C/CARD. NOW THEY SAY THAT MY PRODUCT ORDER NMBR IS NOT GETTING REGISTERED IN THEIR COMPUTER AND THUS THEY CANNOT SAY ANYTHING ABOUT MY PRODUCT. THEIR SENIOR EXECUTIVE WILL BET IN TOUCH WITH ME AND THE PROBLEM WILL BE RESOLVED SOON. BUT NO ONE GETS IN TOUCH AND THEY SEEM TO BE A FRAUD ORGANISATION, TRYING TO CHEAT DECENT CUSTOMERS LIKE US. THEIR BPO EXECUTIVES ARE TOTALLY USELESS AS EITHER THEY NEVER TAKE OUR COMPLAINTS SERIOUSLY OR THEY ARE TOLD BY THEIR SENIORS TO JUST LISTEN TO COMPLAINTS AND THEN IGNORE. FUNNIEST THING IS ON CALLING THEM A RECORDED VOICE STATES THAT THE CALL WILL BE UTILISED FOR INTERNAL TRAINING!! WHAT TRAINING THIS TYPE O[censored]SELESS COMPANY IS GIVING WOULD LIKE TO KNOW. THE MISTAKE I HAVE DONE, SHOULD NOT B REPEATED BY ANYONE. DO NOT BUY ANYTHING FROM BAG IT TODAY. I DO NOT KNOW HOW A RENOWNED GROUP OF 'INDIA TODAY' IS ATTACHED TO THIS USELESS ORGANISATION. THANKS FOR READING MY COMPLAINT.

Dear Sir/ madam,
it's almost 2 months (28th Jan 2011)since BAGIT today telessales team has called up and informed me that I have been nominated for a freegift of a diamond set, samsung camcorder and philips mp3 player. for which they said that i have to bear only insurance cost of Rs 21300. I had paid Rs.19,199/- by my credit card. due to shortage of funds in my credit card I informed them that I would be making the rest of payment in a couple of days. just a day later I got a call that this diamond pack is just 6 diamonds of 10 cents each and the weight certificate provided by them would be in cents and not in carats, so it is not beneficial and I should go for one more pack to get the actual benefit and the ordered one will hardly attract any value on sale. Sensing some mallicious intention by them, I immediately stopped further payment and cancelled the order and asked for refund.
It's almost 50 days since i cancelled the order, every time there are telling 8-9 days for the process. Till date i have not recieved the refund despite repeated requests and reminders for each month i am loosing 1000 Rs to my credit card charges. already 2 months have passed. there seems to be no sign of refund so far.
I am appending you the mails i have sent to them for cancellation and refund for your perusal and reference. request you to pls. take this up withem and help me.

[protected]Mail communications to BAGIT Customer care[protected][protected][protected]-



--- On Wed, 9/3/11, Response (BagItToday) <[protected]@bagittoday.com> wrote:


From: Response (BagItToday) <[protected]@bagittoday.com>
Subject: RE: Order Id:[protected]
To: "giribabu peesa" <[protected]@yahoo.com>
Date: Wednesday, 9 March, 2011, 9:04 AM


Dear Mr. Peesa,
We apologize for the inconvenience caused to you.

With reference your e-mail, we would like to inform you that we have already forwarded your complaint to concerned department, we will get back to you as soon as possible.

Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,


Mikkey

Executive-Customer Care

Bagittoday

Please quote your Order Id:[protected] in all future correspondence.

Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].





[protected][protected][protected][protected]
From: giribabu peesa [mailto:[protected]@yahoo.com]
Sent: Friday, March 04, 2011 10:18 PM
To: response (BagItToday)
Subject: Re: Order Id:[protected]


pls. confirm me with the latest status.

--- On Fri, 4/3/11, Response (BagItToday) <[protected]@bagittoday.com> wrote:


From: Response (BagItToday) <[protected]@bagittoday.com>
Subject: Order Id:[protected]
To: "giribabu peesa" <[protected]@yahoo.com>
Date: Friday, 4 March, 2011, 10:33 AM


Dear Member,

We apologize for the inconvenience caused to you.

With reference your e-mail, we would like to iinform you that we have forwarded your compalint to concerned department.

Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,

Mikkey

Executive-Customer Care

Bagittoday

Please quote your Order Id:[protected] in all future correspondence.

Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].


[protected][protected][protected][protected]

From: giribabu peesa [mailto:[protected]@yahoo.com]
Sent: Tuesday, March 01, 2011 10:06 PM
To: response (BagItToday); membership; customercare
Subject: Re: Order Id[protected]





More than a month has passed, I have already lost Rs.1000 to credit card charges already.

this is becoming quite a bitter experience. with a group like India today involved this really was never expected.

I am seriously upset with your customercare team, nobody has the status. every day they say say it's hapening within a week. this they told more than 3 weeks back. i am still awaiting for the refund.

This is the 5th mail i am sending and this time i hope you send me the confirmation mail of the refund amount. otherwise i will have no option but go to consumer court and claim the refund along with filing of harassment case against you for non refund of the amount despite repeated reminders.



Pls. take this seriously and refund my amount.





--- On Fri, 25/2/11, Response (BagItToday) <[protected]@bagittoday.com> wrote:


From: Response (BagItToday) <[protected]@bagittoday.com>
Subject: Order Id[protected]
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Friday, 25 February, 2011, 12:45 PM





Dear Member,

We apologize for the inconvenience caused to you.

This is with reference to your e-mail, we would like to inform you that your complaint has been forwarded to the concerned department and we will inform you the same as we get revert.

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services, always.

Regards,

Chandra Mohan

Executive-Customer Care

Bagittoday

Please quote your Order Id[protected] in all future correspondence.

Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].




[protected][protected][protected][protected]

From: giribabu peesa [mailto:[protected]@yahoo.com]
Sent: 16 February 2011 17:57
To: membership; customercare; response (BagItToday)
Subject: Cancellation of my order and refund of money - urgent





Sir/ Madam,

I have already lodged a complaint with your customer care team on phone, they have found out the details. I donot understand in the same department you people are not able to trace the order no. quite surprising!

Without any order No. in my name how come you have mentioned the order details as per the below mail.

you people have already debitted my credit card account twice for an ammount of Rs.19,199/- wrt to this order. once for and ammount of Rs.16399 and on the same day again for an amount of Rs.2800. So a total of Rs. 19,199/- has been debited from my account on[protected].

it's almost 20 days. i have been following since 1st february through your various channels for cancellation and refund of money.



I donot understand, why it takes so much time. when i inform your team to register complaint for mis communication and cancellation of order along with refund of money on 12th Feb. Later I come to know you register only miscommunication and no mention of cancellation and refund of money.





ü Authentication codes: 282714 for Rs.16399/- and 145667 for Rs..2800/-

ü Transaction reference Number : (was communicated Order No.as[protected]

ü Date of payment - 28/01/2011

ü Transaction Amount - Rs.19199/-



You can also trace the exact details from my mobile no. [protected] registered with you.

I have been given service request no. 47374 dated 15/2/2011 for refund of the amount and was communicated that would be processed within next 2/3 days.



Pls. do the needful on high priority as already 15 days have passed since i initiated the request for cancallation and refund.of the amount and uncessarily paying interest to the bank.







--- On Tue, 15/2/11, membership <[protected]@bagittoday.com> wrote:


From: membership <[protected]@bagittoday.com>
Subject: Order Id[protected]
To: "giribabu peesa" <[protected]@yahoo.com>
Date: Tuesday, 15 February, 2011, 11:41 AM

Dear Member,

We thanks for your e-mail,

We regret to inform you that we are unable to locate your order in the system and request you to kindly provide us with the following details:-

ü Authentication code

ü Transaction reference Number

ü Date of payment

ü Transaction Amount

On hearing from you, we shall provide you with the status of your order.

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services, always.

Regards,

Muzammil Feroz

Executive-Customer Care

Bagittoday

Please quote your Order Id.[protected] in all future correspondence.

Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected]


[protected][protected][protected][protected]

From: giribabu peesa [mailto:[protected]@yahoo.com]
Sent: Saturday, February 05, 2011 7:23 AM
To: response (BagItToday); customercare
Subject: cancellation of order No.[protected] and refund of money.





As informed to you on phone to both telesales, customercare and despatch team. pls. cancel this order and refund my money -Rs.19,199/- debited by you from my credit card account.



pls. do the needful on utmost priority and refund my money at the earliest. i have already put up the request for cancellation through your website bagittoday.com.on 1st Dec as well. The order number communicated to me was[protected].



So pls. cancel the order no,[protected] and refund my money.







--- On Wed, 2/2/11, [protected]@bagittoday.com <[protected]@bagittoday.com> wrote:


From: [protected]@bagittoday.com <[protected]@bagittoday.com>
Subject: Order Confirmation from Bag It Today
To: [protected]@YAHOO.COM
Date: Wednesday, 2 February, 2011, 10:00 AM

Dear GIRI BABU PEESA

Thank you for your order. We wish to inform you that your order has been put under
process with order no TRNPL/NOD/10-11/25326. The order value is Rs. 21500 Order Date is 31-JAN-11 and Activity is TELESALES. You will receive an email and a sms with your despatch details soon.


Thank you once again for ordering with Bag It Today

For any further assistance please reply to this email or call us at[protected] a.m.
to 6 p.m.) or SMS BIT to 52424.


Yours Sincerely

Team, Bag It Today

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.







[protected][protected][protected][protected]

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.







[protected][protected][protected][protected]

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.






[protected][protected][protected][protected]
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.




[protected][protected][protected][protected]
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

I have been offered a FREE watch & upon selecting I was asked to pay Rs.399
as "handling charges" .Once I paid the money online, I got message
saying "You had tried to make a credit card payment for an amount of
Rs 399. However, the transaction was unsuccessful". But money has been
taken from my account instantly. And no replies for the mail I sent to
the IDs mentioned in the site. call center gives another email ID.

they dont even have an auto response. finally I mailed complaint to the india today group and some one finally replied saying they will revert in 24hrs...after 3 days they again send a mail saying they need another 14days to refund the money they took from me.

The free item with handling charge for Rs.399 is available in other sites for as little as Rs.180.

FREE GIFT SCAM

I SUBSCRIBED FOR THE TIME MAGAZINE THROUGH INDIA TODAY AND PAID CLOSE TO 3,000/00 FOR A YEAR'S SUBSCRIPTION AGIANST 3 GIFTS, A STROLLEY, A TOILET KIT AND AN ATTACHE.
THE GIFTS ARRIVED AFTER FEW FOLLOW-UPS AND WAS SHOCKED TO SEE IT, IT IS SO CHEAP EVEN MY LABOR WILL REFUSE IT.
SO CHEAP & SO BAD, IT’S NOT EVEN WORTH FEW HUNDRED RUPEES, ROYALLY TAKEN FOR A RIDE
BUT THE PICTURE DEPICTS SOMETHING REALLY NICE, BIG CHEATS, PLEASE DO NOT SUBSCRIBE TO ANY MAGAZINE/OFFER FROM INDIA TODAY,SAY A BIG NO.

THE SIZE IS SO SMALL IT’S OK FOR SCHOOL CHILDREN NOT FOR A BUSINESSMAN LIKE ME.
HOW CAN WE CARRY SUCH A CHEAP LUGGAGE,

BEING A SUBSCRIBER FOR TIME YOU CAN IMAGINE, IT IS BELOW MY DIGNITY TO CARRY SUCH A PIECE AROUND

With reference to the above, I would like to bring it to your kind notice that so far I have not received the book entitled INDIAN BOOK OF TREASURES, though I have made payment of Rs 2998=00 through cheque no 815020 Vijaya bank, MSRIT Branch, Mattikere, Bangalore, Karnataka on[protected]. The amount of Rs 2998=00 has been debited to my account already.

I have contacted customer care Delhi several times but none of the staff is bothered to check about it. I am fed up of your bad service to the customer like us and after making payment we have to call you umpteen times to know the status.

Therefore I request your good self to kindly look into the matter and see that the above items are delivered immediately.I have already sent a similar complaint to [protected]@bagittoday.com and so far nothing has been heard from them. Otherwise I shall be constrained to take up the matter to the consumer grievances cell for the delayed and non delivery of the goods.

Thanking you

Yours sincerely

Venkatesh

I have ordered a converse watch on 25-02-11.I Order Number(301741)
I have received a defected watch from bag it today.
I lodged the complaint same day(Complaint Number- 71038),they told me that the watch will be replaced and you will get a call within two days but its almost 20 days,I have not received any call.
Also there number is always busy.

I still have the Invoice with me.

Kindly help me out.

Hi Sir,

I got an offer by email for a "Gift" , that is the sunglasses at the payment of Rs 399. I made the payment online using my debit card and the Order ID is: [protected]

I did receive a package however the glasses were NOT the one they showed in the offer. It was an entirely different thing.

I spoke to the customer service from Bagittoday and to my horror, was informed there can be nothing that he could do.

Could you please guide me in this matter?


Regards,
Mansoor

Dear Sir,

The below mentioned complaints stands unresolved since past two years.

I have been writing to india today book club since past one year, but i think its a usual practice with india today book club to cheat and fool peoples, after lodging twice complaint in your website also no action has been taken, it makes me feel that there is no perfect forum wherein the consumer complaints can be resolved, i have been taking this issue since a long time but neither you have interfered nor i have received any satisfactory response from india today book club. they have taken a money from me and sent an empty box, eithet they should refund my money or compenate for the same, if this website is not an effective tool, please suggest an alternate measure.

Please refer to the attached e mail communication you will understand the pain i have been going through.

looking forward for a response from you.

Regards

Suraj Yadav
================================

Dear all,

Please revert its taking so much time, or simply say that are in the business of cheating peoples. some body can take a month or two to investigate into the matter.but years and decades i cant understand. your bookclub might have made millions by cheating customers. but the money i paid to you was my hard earned money. atleast respect the value of money. please refer my appended mail and see the date, since when i am complaining about the matter. your mail id does not have a power to resolve the matter. my friend please refer me a mail id which can address the my complaint.





Best Regards

Suraj YADAV
Asst Sales Manager-Mortgages W.I | HSBC LTD
Shiv,1st Floor, Mortgages Deptt, Next to Garware House
Western Express Highway, Vile Parle (E), Mumbai-400057
______________________________________________________

Phone.[protected]
Fax.[protected]
Mobile. 91 [protected]
Email. [protected]@hsbc.co.in
Internet. http://www.hsbc.co.in ______________________________________________________



Suraj YADAV/PLB BOM/HBAP/HSBC
15 Oct 2009 17:42 Mail Size: 20588
Phone No.[protected]
To
Feedback Club <[protected]@indiatodaybookclub.com>
cc

Subject
RE: online complaints



Our Ref

Your Ref


Dear all,

Please find the details appended below.


Order No :- 0GA[protected] Reebok Shoe & UCB Wrist Watch)

Payment Mode :- Credit Card

Address :- Unique Plaza, Flat No - 101,
Plot No - 230, Sector - 21,
Nerul ( East ), Navimumbai 400706

Best Regards

Suraj Yadav
Asst Sales Manager-Mortgages W.I
Shiv,1st Floor, Mortgages Deptt, Next to Garware House
Western Express Highway, Vile Parle (E), Mumbai-400057
______________________________________________________

Phone.[protected]
Fax.[protected]
Mobile. 91 [protected]
Email. [protected]@hsbc.co.in
Internet. http://www.hsbc.co.in ______________________________________________________



Feedback Club <[protected]@indiatodaybookclub.com>
15 Oct 2009 09:12 Mail Size: 25544
To
Suraj YADAV/PLB BOM/HBAP/[protected]@HSBC03
cc

Subject
RE: online complaints



Our Ref

Your Ref



Dear Member,

Thanks for writing to us.

With reference to your mail we would like to request you kindly provide us your order ID or order booking id and mode of payment along with your full address, so that we can check the details and inform you the same.

Waiting for your revert.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
[protected]@indiatodaybookclub.com or for any query please call us at[protected] or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Susheel kumar
Executive-Customer Relations
India Today Book Club




From: [protected]@hsbc.co.in [mailto:[protected]@hsbc.co.in]
Sent: Wednesday, October 14, 2009 6:26 PM
To: Feedback
Subject: Re: online complaints


Dear all,

Please send me the depatch details.

Best Regards

Suraj Yadav
Asst Sales Manager-Mortgages W.I
Shiv,1st Floor, Mortgages Deptt, Next to Garware House
Western Express Highway, Vile Parle (E), Mumbai-400057 ______________________________________________________
Phone.[protected]
Fax.[protected]
Mobile. 91 [protected]
Email. [protected]@hsbc.co.in
Internet. http://www.hsbc.co.in ______________________________________________________



ConsumerComplaints.in <[protected]@indiatodaybookclub.com>
30 Sep 2009 11:17 Mail Size: 4348
To
Suraj YADAV/PLB BOM/HBAP/[protected]@HSBC03
cc

Subject
online complaints





Our Ref

Your Ref




E-Mail from "india today book club" to "Suraj Yadav" at [protected]@hsbc.co.in on www.consumercomplaints.in Wed, 30 Sep 2009 01:37:03 -0400 Dear Member,

We have come across your online complaint on consumer complaints.

With reference to your complaint, we would like to inform you that your complaint forwarded to concern department.You will be get the order very soon.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on [protected]@indiatodaybookclub.com or call us at[protected].

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team, India Today Book Club If you think that you received this email by mistake, please report it to consumercomplaints.[protected]@gmail.com

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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

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