India Today / BagItToday Complaints & Reviews

Dear Sir,

The below mentioned complaints stands unresolved since past two years.

I have been writing to india today book club since past one year, but i think its a usual practice with india today book club to cheat and fool peoples, after lodging twice complaint in your website also no action has been taken, it makes me feel that there is no perfect forum wherein the consumer complaints can be resolved, i have been taking this issue since a long time but neither you have interfered nor i have received any satisfactory response from india today book club. they have taken a money from me and sent an empty box, eithet they should refund my money or compenate for the same, if this website is not an effective tool, please suggest an alternate measure.

Please refer to the attached e mail communication you will understand the pain i have been going through.

looking forward for a response from you.

Regards

Suraj Yadav
================================

Dear all,

Please revert its taking so much time, or simply say that are in the business of cheating peoples. some body can take a month or two to investigate into the matter.but years and decades i cant understand. your bookclub might have made millions by cheating customers. but the money i paid to you was my hard earned money. atleast respect the value of money. please refer my appended mail and see the date, since when i am complaining about the matter. your mail id does not have a power to resolve the matter. my friend please refer me a mail id which can address the my complaint.





Best Regards

Suraj YADAV
Asst Sales Manager-Mortgages W.I | HSBC LTD
Shiv,1st Floor, Mortgages Deptt, Next to Garware House
Western Express Highway, Vile Parle (E), Mumbai-400057
______________________________________________________

Phone.[protected]
Fax.[protected]
Mobile. 91 [protected]
Email. [protected]@hsbc.co.in
Internet. http://www.hsbc.co.in ______________________________________________________



Suraj YADAV/PLB BOM/HBAP/HSBC
15 Oct 2009 17:42 Mail Size: 20588
Phone No.[protected]
To
Feedback Club <[protected]@indiatodaybookclub.com>
cc

Subject
RE: online complaints



Our Ref

Your Ref


Dear all,

Please find the details appended below.


Order No :- 0GA[protected] Reebok Shoe & UCB Wrist Watch)

Payment Mode :- Credit Card

Address :- Unique Plaza, Flat No - 101,
Plot No - 230, Sector - 21,
Nerul ( East ), Navimumbai 400706

Best Regards

Suraj Yadav
Asst Sales Manager-Mortgages W.I
Shiv,1st Floor, Mortgages Deptt, Next to Garware House
Western Express Highway, Vile Parle (E), Mumbai-400057
______________________________________________________

Phone.[protected]
Fax.[protected]
Mobile. 91 [protected]
Email. [protected]@hsbc.co.in
Internet. http://www.hsbc.co.in ______________________________________________________



Feedback Club <[protected]@indiatodaybookclub.com>
15 Oct 2009 09:12 Mail Size: 25544
To
Suraj YADAV/PLB BOM/HBAP/[protected]@HSBC03
cc

Subject
RE: online complaints



Our Ref

Your Ref



Dear Member,

Thanks for writing to us.

With reference to your mail we would like to request you kindly provide us your order ID or order booking id and mode of payment along with your full address, so that we can check the details and inform you the same.

Waiting for your revert.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
[protected]@indiatodaybookclub.com or for any query please call us at[protected] or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Susheel kumar
Executive-Customer Relations
India Today Book Club




From: [protected]@hsbc.co.in [mailto:[protected]@hsbc.co.in]
Sent: Wednesday, October 14, 2009 6:26 PM
To: Feedback
Subject: Re: online complaints


Dear all,

Please send me the depatch details.

Best Regards

Suraj Yadav
Asst Sales Manager-Mortgages W.I
Shiv,1st Floor, Mortgages Deptt, Next to Garware House
Western Express Highway, Vile Parle (E), Mumbai-400057 ______________________________________________________
Phone.[protected]
Fax.[protected]
Mobile. 91 [protected]
Email. [protected]@hsbc.co.in
Internet. http://www.hsbc.co.in ______________________________________________________



ConsumerComplaints.in <[protected]@indiatodaybookclub.com>
30 Sep 2009 11:17 Mail Size: 4348
To
Suraj YADAV/PLB BOM/HBAP/[protected]@HSBC03
cc

Subject
online complaints





Our Ref

Your Ref




E-Mail from "india today book club" to "Suraj Yadav" at [protected]@hsbc.co.in on www.consumercomplaints.in Wed, 30 Sep 2009 01:37:03 -0400 Dear Member,

We have come across your online complaint on consumer complaints.

With reference to your complaint, we would like to inform you that your complaint forwarded to concern department.You will be get the order very soon.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on [protected]@indiatodaybookclub.com or call us at[protected].

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team, India Today Book Club If you think that you received this email by mistake, please report it to consumercomplaints.[protected]@gmail.com

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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

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This message originated from the Internet. Its originator may or may not be who
they claim to be and the information contained in the message and any
attachments may or may not be accurate.

Hi,

1. I had placed an order with Bag It Today for their promotional offer of Holiday Package (Feb 4, 2011, Order ID is - [protected]. I had paid INR 7000 online. I got email and phone confirmations from them saying that order has been placed and I will be receiving Welcome Kit in 10 business days.

2. Even after a month I did not receive any packet. Upon enquiring, they said that there was some delay and packet will be sent in a week.

3. After a week I got following email from them:

=========================================

Dear Mr. Joshi,
We apologize for the inconvenience caused to you.

With reference your e-mail.

we regret to inform you that due to some technical error, your order could not be captured successfully in the system. Therefore, we request you to kindly place your order again by visiting our website, www.bagittoday.com for the latest offers.



However, in case the payment has debited from your account, kindly get back to us with authentication code and scanned copy of your credit card/bank statement reflecting the debit against India Toady/ Bagit Today.

Please accept our sincere apologies for the inconvenience caused to you.

Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,


Mikkey

Executive-Customer Care

Bagittoday

Please quote your Order Id:[protected] in all future correspondence.

Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].

=========================================

4. I asked for REFUND to which they have not responded till date (March 18, 2011). Attached my Credit Card statement and Order Confirmation screenshot too.

5. I am planning to lodge a complaint in Consumer Court agaisnt Bag It Today. Please stay away from fraudulent promotional offers and calls from Bag It Today staff.

Regards,
Yogesh Joshi

On subscribing INDIA TODAY WEEKLY for one year at a rate of Rs.1310/- I was assured a gift of ACCORD MOBILE phone worthRs 3195/-in the month of October 2010. Accordingly i had deposited the amount by crossed cheque and my subscription started wit effect from 1 nov 1010 with subscription no.ITE 1898008.The India Today group was expected to seng me the gift within 8 to 10 wweeks after starting of suscription. It is regretted to inform that I am yet to erceive the gift till date, I had sent many emails in this regard and also letter by post but everytime the group is evading the issue by giving some reply to some how delay the matter. They had even told me that they had already sent through some AFL COURIER giving some docket number which was subsequently with drawn by them. Even in their latest communication thaey have requested me to wait another 3 to 4 weeks for taking some action. This considered tobe a dalaying tactic intended probably not to send the promised free gift to me.I request you to take up this matter and arrange to send me the promised gigt to me without further delay

I have purchased LUXURY HOLIDAY STAY by paying Rs7498/-. I have submitted the form on 15Dec2010 with 3 destination choices with 3 dates as per the terms and extra Rs750 as DD for processing (booking the hotel). They have not processed yet as on 16Mar2011. The 3 dates given as choice has already gone and they didn’t book the holiday stay for me.
I have contacted to their tel.nos. [protected], [protected],[protected],[protected], [protected] and complaint. There was no use, only waste of call charges for me. I have sent many mails to [protected]@indiatodaybookclub.com , [protected]@bagittoday.com , [protected]@bagittoday.com , [protected]@bigcity.in , [protected]@bigcity.in but there was no response (reply) email. Lot of time got wasted. If we are calling one tel. no., after hearing every thing they ask us to call other no. or other email ID’s. Each time we will have to repeat in full. Only 1 time they gave a complain no. 742962.
My IndiaToday(Bagittoday) order no. 0GA[protected]WEB no. 99853718, Invoice no. ORA[protected].
They are having too many names like Living Media India Limited, India Today Book Club, BagItToday, Premier Sales Promotion Pvt.Ltd., BigCity Promotion.

Sir,
I received a call from Bag it Today on 10th November 2011 regarding offer in which i was offered 30 cents diamonda with brilliant cut & warranty card about its genuineness from Gemology Institute, along with this they also told that there are free gift i.e silver pooja thali & artdinox cup set both worth Rs.3500. I aacepted & agreed to do the payment of Rs.5799 & i did it immediately.

Since then I am following it up with them for last 4 months but everytime they tell that we have forwarded the complaint & you will receive the gift in 15 to 20 days but even after four months & four times complains & innumerable phone calls, i have not received the item as well as gifts. On the contrary I have spent around rs.1000 on phone calls as they do not have toll free no & they keep on hold for long time.
I also gave then option to refund my money if they are unable to send the gift but they are not ready for that also. I am planning to go in consumer Court as I have been cheated and more so mentally harrassed by them. They have wasted my money & time. Please guide me to approach consumer court.

My order no is- 0GA[protected]
Name- Dr.Sandip Sawant
Mob- [protected]
Complaint nos-718205 on 28.12.10
742971 on 16.03.11
Other compalint nos. are there but as i will have to search for them and i donot have time right now. But can produce if required.

They give excuse of Courier people that they have not delivered it, where as i receive all couriers at my place or atleast courier people call me to collect the gift but these Bas**ds do it in such a way that gift should not reach the customer & after few days customer will give up and they get money as well as gift.

Police should do something in this not only to India today but also to the employees as they are the people who cheat customers.

Kindly guide in this matter

Dr.Sandip Sawant

Never buy any Product from Bag it India today review, SMS from bag it today, bagittoday

I am from mumbai, I had ordered an travel package on Bag It Today on 20th JAN 2011. paid Rs7000. haven't received my package yet.

I have been following from last 3months, every time I call them they have all different reason to say
1.will call you in 48hr
2. We have taken you complain, will soon get your package.
3.Package is on they way you should get it in week time..
4.bla bla blaaa


I tried to reach the top person (Dominic Savio) who manage this team, but that bugger don't come on the call, there is Pankaj who realy don't know what he is doing, he hardly understand anything.


Thanks
Pravin Prajapati
[protected]@yahoo.com

Dear Sir,

This is to inform you that one of your executive called me for the order which includes:

1 Sony Ericsson C903 Mobile Phone
5 Packs of Anaira's Diamond wt. 0.10 carat
Diamonds Certificate
1 MTV Sunglasses

The total cost of the order was Rs. 15699

I agreed to buy with all inclusion so I agreed to executive for the same & my call was transfered to payment system through phone inputing credit card details. After payment executive told me that I will get my order within 12-15 working days. I placed this order near 30-31 Oct 2010. I got sms finally on 12 November for order processed. I received it on 20 November 2010. It only include diamonds 1 Sony Ericsson C903 Mobile Phone & 5 Pack of diamonds. No certificate & MTV sunglasses were included in the pack and also the Bill for mobile to claim warranty.

I complained about the same next day and it was told to me by executive that this order does not include MTV sunglasses. I was shocked, but I pressurized the executive for the same so he promised me to verify me after call recording trace-out. The executive called me 4-5 days later confirming me that sir you were right it includes MTV sunglasses & reason behind it is that the sunglasses was not in stock & we processed rest of the order to avoid delay in order. We will be sending you your pending item within 15-20 working days.

I waited for 30 days & complaint again for Certificate & MTV sunglasses with generated ids:

717273
717049

Again waited & recalled 5 timed till today, same reply "I am forwarding your complaint on urgent basis & get back to you in 7 days etc... finally no response till date.

One more issue arises that Mobile Phone C903 giving less backup so I went to service center for replacement of battery they denied due to improper invoice for the same. Please issue me proper Invoice with mobile details so that I can claim warranty & please hurry up otherwise warranty period for battery will pass out.

I am giving all details about my order below:

Order No. : 0GA10038600
Booking ID :[protected]
Order Value : Rs. 15699

Delivery Address:

Hemant Kumar
C-96, Ekta Nagar, Bareilly - 243122 (U.P.)

Order Includes:

1 Sony Ericsson C903 Mobile Phone
5 Packs of Anaira's Diamond wt. 0.10 carat
Diamonds Certificate
1 MTV Sunglasses

Items Not Received:

Diamonds Certificate
1 MTV Sunglasses
Mobile Genuine Invoice for Warranty

Complaints IDs till date:

742805
735473
717273
717049

I want resolution on urgent basis. Please don't ignore this time.
Hoping for a favorable response.

Thanks
Hemant Kumar

Dear sir,
Inspite off speaking to customer care regarding being charged for products i dont want,I was told the amt will be refunded to me but similar transactions have been done to date, my bank has asked for written complaint which i have made to them. some transactions have been done and i have not recieved the products too. transactions upto Rs 60,000 is done off which im not aware I have requested my bank to block any transactions from Living media, I would appreciate if all this money will be refunded back to my card.
Customer care personnel were rude and not giving satisfactory answers to my queries.I like to name a few sr and jr sales executives who gave wrong informations tome and have fooled me saying alast payment to be done to close your file etc etc.
I am very dissappointed with their services.
I refused to take calls from b i today.Kuldip, Prashant Anuj Rahul Deepak Abishek Gaurav these are some names i remember . please take some action coz they are Maligning the Name of your Company.

maine 9 th oct ko begit today group se samsung mobile credit card se 16696.00me liya tha jiske 7 bankok trip for 2+2 & one air ticket bdena tha.aj tk na to product hi diya na hi offer kai bar call kr chuka hu koi ans nahi dete hai.iske bad call ki to unhone kaha ki refund ke liye id zenrate krni padegi or fir se rs12099.00 le liye hai .maine kl hi tv pr apka prog pharedar dekha to umeed jagi ki ap hi inse maira amount dilwa sakte hai. RAKESH LAMBA

I had paid for an order of a Giordano watch on Bagittoday.com on the 18th of February. The website guaranteed a 2-3 weeks delivery to my address of the item. Since then i had been making regular calls to their customer care to enquire about my order. They have been telling me to wait 2-3 days each time I call. The situation is so that after so many 2-3 days passing, they still do not have a record of my item on their database when it clearly shows on my profile of bagittoday.com that I have purchased the item on 18th of February. Such slackness is an insult to e-trading and I have lost all my trust on these e-trading websites. I request all customers to kindly rethink and if possible avoid investing their money in such agencies with such low degree of service. I request you to kindly take necessary actions.

i made a order of blackberry mobile from bag it today site group of india today book club.....but i cancelled my order next day............i called customer care and they told me the procedure i followed the procedure and send a mail at [protected]@bagittoday.com but no response i got from that............again i called and they gave me request no.............after 10 to 15 days i made a call to customer and asked him what happened with my order ..........he told me i transfer ur request and gave me another request no.............ok then again after 4 to 5 days i called ...same again ..............i have three request forward number.but no response.i get even ........................................i think they are froude company .
Order ID is: [protected]
58918 complaint no........
70425 complaint no...............
78599.............

Hello,

I am kalidas Kahane living in pune. I ordered a goggle from BagitToda.com site on 17th January 2011. the Order number is "[protected]". As per the email the order should have been dispatched within 2-3 weeks. Its been almost 2 months I have not yet received my order. On 1st March they dispatched the order through Blue Dart but without paying the Octroi amount. Now the shipment is sent back to them by Blue Dart giving the reason of Octroi. I contacted BagItToday now they are saying it will take another 2-3 weeks to dispatch the order.

Please can you tell me what action can be taken against them.
My contact Number [protected].

Bag It Today is a most pathetic company I have ever experienced in online shopping. They are not trustworthy at all i had ordered novels on 16/08/2010 and made payment through credit card and have not received the parcel yet. Later i got to know my order is been cancelled and money is refunded to my account but alas i haven't received yet. They don't provide proper information to our query's. I make a appeal to all not to make any purchase from Bag It Today.

Rahul Jadhav.

Dear Sir,

I had placed 2 order with bagittoday(India Today group ) for sunglasses and wrist watch respectively .
Order ID is: [protected] dated 11 Jan 2011 and Order ID is: [protected]. dated 20 Jan 2011,
But till date i had not received any of the ordered item even after calling them for umpteen times as well as marking mail to the concerned mail id like [protected]@BagItToday.com,[protected]@bagittoday.com & [protected]@bagittoday.com.

Please find attach the recent mail sent to the company

-Shashi Ranjan wrote:
Dear All ,

Due to the non receiving of the captioned order id till date, you are requested to credit the amount of both the order no. to my account no.[protected] .

It 's a high time so if it is not done by 8th March 2011, unwillingly i will have to either lodge a consumer complain to the consumer forum or move to court for settlement .
Thanks & Regards,

Shashi Ranjan
OIC-Admin
ICMC Ranchi
ICICI Bank Ltd
PH - [protected],[protected],[protected]



Shashi Ranjan wrote:
Dear Muzammil Feroz,

Its good to see your response that the shipment was moved for the destination , but as on today 23.02.2011 , I hadn't received any shipment nor any phone call either from your office as well as from courier agency representative, then what is the need of taking customer address along with contact no.

Please find attached my previous mail mentioning the problem and again no solution has been provided by your company.
If such type of error will be at your company's end , how a customer can show his faith for new order .

I want a concrete solution on this from your company end through mail or contacting me on the undermentioned phone no. asap




Thanks & Regards,

Shashi Ranjan
OIC-Admin
ICMC Ranchi
ICICI Bank Ltd
PH - [protected],[protected],[protected]



membership wrote:

Dear Member,



We thank for your e-mail.





We apologize for the inconvenience caused to you due to the non receipt of your order.


We would like to inform you that your order has been fully processed from our end and dispatched against the below mentioned details



 Consignment Number: [protected]

 Transporters Name: ARAMEX COURIER

 Dispatch Date: 1/29/2011



You should be receiving your order within another 7-8 working days, however, if you do not receive your order within the above time frame, do get back to us.



Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.



Regards,


Muzammil Feroz



Executive-Customer Care



Bagittoday



Please quote your Order Id.[protected] in all future correspondence.



Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected]

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.


Subject: Re: Non receiving of Order ID : [protected] & Order ID : [protected]
From:
Shashi Ranjan <shashi.[protected]@icicibank.com>
Date:
Wed, 09 Feb 2011 15:45:55 +0530
To:
Bag It Today Concierge <[protected]@BagItToday.com>, [protected]@bagittoday.com
To:
Bag It Today Concierge <[protected]@BagItToday.com>, [protected]@bagittoday.com
>> CC:
>> [protected]@bagittoday.com
>>
>> Dear All ,
>>
>> Despite the mail to concerned mail ID , till date I had not received any revert from your side.
>>
>> I have been following up for the last 5-6 days but unable to get proper solution either from your office or from courier company despite complain was lodged with your company customer care or courier company Aramex and they had assured me that it will be delivered to mentioned address.
>> I am sorry to say it seems that the details of dispatch from your office to agency and from agency to your office is only reflecting in the portal, in reality the same is not done by the company
>>
>> As told by the courier company , both consignment no [protected] and [protected] of the captioned order nos. were returned back as the service area is not covered .
>>
>> Firstly I am unable to understand that the prime location of Ranchi is not covered by the courier agency, secondly if it was not covered how your company has placed the dispatch order to the agency, and last but not the least every consignment address of customer is provided with customer contact no, then why the agency has not contacted the customer.
>>
>> Dear Mr. Pankaj,
>>
>> This is a really a matter of great concern for a repute company of yours.
>> Please look into this and provide an ultimate solution... I[censored]nable to do so kindly provide me the esclation matrix of your company, so that I took this matter with your higher ups and further to consumer forum.
>>
>>
>> Thanks & Regards,
>>
>> Shashi Ranjan
>> OIC-Admin
>> ICMC Ranchi
>> ICICI Bank Ltd
>> PH - [protected],[protected],[protected]
>>
>>
>>
>> Shashi Ranjan wrote:
>>> Dear All ,
>>>
>>> Waiting for your revert
>>> Thanks & Regards,
>>>
>>> Shashi Ranjan
>>> OIC-Admin
>>> ICMC Ranchi
>>> ICICI Bank Ltd
>>> PH - [protected],[protected],[protected]
>>>
>>>
>>>
>>>
>>> Shashi Ranjan wrote:
>>>> Dear All,
>>>>
>>>> Till date I have not received any consignment for the below mentioned Order.
>>>>
>>>> Order ID : [protected]
>>>> Order ID : [protected]
>>>>
>>>> Please let me know by when these items will be delivered to me.
>>>> If not dispatched send both the order together on priority basis.
>>>> Thanks & Regards,
>>>>
>>>> Shashi Ranjan
>>>> OIC-Admin
>>>> ICMC Ranchi
>>>> ICICI Bank Ltd
>>>> PH - [protected],[protected],[protected]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Subject:
>>>> Order Information Bag It Today
>>>> From:
>>>> Bag It Today Concierge <[protected]@BagItToday.com>
>>>> Date:
>>>> Thu, 20 Jan 2011 10:40:01 +0530 (GMT+05:30)
>>>> To:
>>>> shashi.[protected]@icicibank.com
>>>> To:
>>>> shashi.[protected]@icicibank.com
>>>>
>>>>
>>>> Boutiques Invitations My Account
>>>> Thank You for your order.
>>>>
>>>> Your Order ID is: [protected]. (Please note the order id. no. for future reference.)
>>>>
>>>> You have made a credit card payment for an amount of Rs 399.0
>>>>
>>>>
>>>> Kindly give us 2-3 weeks for processing of your order. You will receive an email and a sms with your dispatch details soon.
>>>>
>>>> For any further assistance call us at[protected] or email us at [protected]@bagittoday.com quoting the above mentioned order id
>>>>
>>>>
>>>> Keep Shopping Preview our Products Invite your friends
>>>>
>>>> *Conditions Apply.Actual product may differ from images shown.Offer valid till stocks last.
>>>>
>>>>
>>>> Subject:
>>>> Order Information Bag It Today
>>>> From:
>>>> Bag It Today Concierge <[protected]@BagItToday.com>
>>>> Date:
>>>> Tue, 11 Jan 2011 09:58:50 +0530 (GMT+05:30)
>>>> To:
>>>> shashi.[protected]@icicibank.com
>>>> To:
>>>> shashi.[protected]@icicibank.com
>>>>
>>>>
>>>> Boutiques Invitations My Account
>>>> Thank You for your order.
>>>>
>>>> Your Order ID is: [protected]. (Please note the order id. no. for future reference.)
>>>>
>>>> You have made a credit card payment for an amount of Rs 399.0
>>>>
>>>>
>>>> Kindly give us 2-3 weeks for processing of your order. You will receive an email and a sms with your dispatch details soon.
>>>>
>>>> For any further assistance call us at[protected] or email us at [protected]@bagittoday.com quoting the above mentioned order id
>>>>
>>>>
>>>> Keep Shopping Preview our Products Invite your friends
>>>>
>>>> *Conditions Apply.Actual produ

Request you to please do the needful

Thanks & Regards,

Shashi Ranjan
ICMC Ranchi
PH[protected]
+91- [protected]

-

I am writing this mail to bring to your kind notice that i was trying to do the payment for some product on www.bagittoday.com. After entering all my contact details and proceeding to the payment page. I selected payment mode as pay by debit card and i entered my icici card details. Then i clicked on confirm payment. Then screen came as

Your Payment of Rs.399.00 has been made successfully to INDIAIDEAS.COM LTD
Your Transaction Reference Number is [protected]
Kindly wait while we pass on your payment confirmation to INDIAIDEAS.COM



But no order id was generated from the website and the screen came as

This webpage is not available
The webpage at https://infinity.icicibank.co.in/BANKAWAY?Action.RetUser.Init.001=Y&AppSigno...⇄ might be temporarily down or it may have moved permanently to a new web address.
I would like to place a request for refund of the amount debited from my account as early as possible and intimate me regarding the same as early as possible.
earlier also i have written mail to bag it today but i have not recieved any reply from you side. i am enclosing my bank statement also for your kind referral kindly initiate the the refund as early as possible from your side. these are the summary of mails which i have sent and recieved

1. recieved mail
imintpoints <[protected]@membercare.i-mintpoints.com>
reply-to Do Not Reply <[protected]@imintpoints.com>
to PRASHANT KUMAR KUMAR <[protected]@gmail.com>
date Wed, Feb 23, 2011 at 5:54 PM
subject Nominated for a Reward & earn 50 Bonus i-mint points
mailed-by bounce.membercare.i-mintpoints.com
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hide details Feb 23 (6 days ago)
Do not reply to this email. Over active email filters could be preventing you from getting your rewards.
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Dear PRASHANT KUMAR,
Here's some exciting news. You have been picked for an exciting reward
from i-mint and Bag It Today. Whats more, you get 50 bonus i-mint points simply for claiming your reward. Get it now!






Welcome to Bag It Today - An online boutique of your best loved brands where you can get upto 75% off Retail prices.
Fabulous News! You have been shortlisted to receive a Reward - Converse Premium Watch worth Rs 2499 FREE!
This free watch has been reserved in your membership as
a part of Bag It Today special rewards program.
Shortlisted Entry (User id):
[protected]@gmail.com
Your Reward: A Converse Premium Watch worth
Rs 2499 FREE


This reward is being distributed to a fortunate few and will be handed over on first come first serve basis.
SEE IF YOU ARE ONE OF THE LUCKY FEW...


2011 Today Merchandise Private Limited.

*Terms & conditions apply


*Terms & conditions:
1. Actual product may differ from images shown. Offer valid till stocks last
2. Offer valid till 10th Mar. '11
3. This offer is brought to you by Bag It Today
How to avail the offer:
1. You need to click on "Click here to claim your reward" option
2. Submit your details & confirm the order of given prize
3. Select the payment mode for delivery charges
4. Checkout once the payment has been done
Note: Bonus i-mint points will be credited to your account by i-mint within 30 days
from the offer end date.



2. sent mail


prashant kumar<[protected]@gmail.com>
to [protected]@bagittoday.com
date Thu, Feb 24, 2011 at 11:33 AM
subject amount debited from account
mailed-by gmail.com
hide details Feb 24 (5 days ago)
I am writing this mail to bring to your kind notice that i was trying to do the payment for some product on www.bagittoday.com. After entering all my contact details and proceeding to the payment page. I selected payment mode as pay by debit card and i entered my icici card details. Then i clicked on confirm payment. Then screen came as

Your Payment of Rs.399.00 has been made successfully to INDIAIDEAS.COM LTD
Your Transaction Reference Number is [protected]
Kindly wait while we pass on your payment confirmation to INDIAIDEAS.COM



But no order id was generated from the website and the screen came as

This webpage is not available
The webpage at https://infinity.icicibank.co.in/BANKAWAY?Action.RetUser.Init.001=Y&AppSigno...⇄ might be temporarily down or it may have moved permanently to a new web address.
I would like to place a request for refund of the amount debited from my account as early as possible and intimate me regarding the same as early as possible.

3. then i tried again to do the same payment this time i recieved the notification on my email also about the order and order id was also generated after payment successful
Bag It Today Concierge <[protected]@bagittoday.com>
reply-to Bag It Today Concierge <[protected]@bagittoday.com>
to [protected]@gmail.com
date Thu, Feb 24, 2011 at 11:13 AM
subject Order Information Bag It Today
mailed-by bagittoday.com
Images from this sender are always displayed. Don't display from now on.
hide details Feb 24 (5 days ago)


Boutiques Invitations My Account
Thank You for your order.

Your Order ID is: [protected]. (Please note the order id. no. for future reference.)

You have made a credit card payment for an amount of Rs 399.0


Kindly give us 2-3 weeks for processing of your order. You will receive an email and a sms with your dispatch details soon.

For any further assistance call us at[protected] or email us at [protected]@bagittoday.com quoting the above mentioned order id

Keep Shopping Preview our Products Invite your friends

*Conditions Apply.Actual product may differ from images shown.Offer valid till stocks last.

I am enclosing my bank statement also with this mail for you reference and would request yoo to intimate me regarding the status and refund the amount as early as possible.
[protected].xls
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prashant kumar to response, contact, pinkesh.jain
show details Mar 1 (5 days ago)
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recieved on 1/3/2011
I am enclosing my bank statement also with this mail for you reference and would request yoo to intimate me regarding the status and refund the amount as early as possible.

Dear Mr.Kumar,
This is with reference to your email.
We would like to request you to kindly confirm the reason why you would like to cancel your order against order id [protected] so as to enable us to do the needful.
Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,

Mani Megala

Executive-Customer Care

Bagittoday

Please quote your Order Id. [protected] in all future correspondence.

Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected]


why you people are not understanding my problem that i tried to do the transaction once but on first chance amount was debited from my account but no order id was generated and error screen came . Then i again did the same transaction for the same amount. on second chance order id was generated of bag it today. thus if you try to understand my problem same amount has been debited twice from my account on first chance amount was debited but no order id was generated and error screen came . then on second chance amount was debited and order id was generated and i recieved the notification through email also. kindly refund the amount of first transaction during which error was generated. this is the enclosed copy of my statement also i have attached the statement of my account

IMPORTANT DETAILS

1. 24/02/2011 VIN/INDIA TODAY/[protected]/0 DR INR 399.00
2. 24/02/2011 BIL/[protected]/CONVERSE WATCH/INDIATOD DR INR 399.00


1 is the successfull transaction in which order id was generated.

2 is the failed transaction in which amount was debited but no order id was generated .

I would kindly request you to look into this matter on top priority basis and do the needfull. i would request you to send me telephone number of any person who look after all these matters because when i call in customer care they are not ready to listen to me and they disconect the call. kindly refund the amount in my account as early as possible. Otherwise i will have to complaint at higher authority as you people are not ready to listen to my problem.

i have ordered REEBOK DHONI HEXRIDE SHOES, the customer care executive confirmed the MODEL AS R0856 costing 7599 / - in the REEBOK STORE , WHERE AS they SEND another HEXRIDE SHOES MODEL ( J15750 ) WHOSE MARKET VALUE IS LESS THAN 5500 Rs.

I WOULD REQUEST YOU TO PLEASE CHANGE THE MODEL OF THE SHOES WITH THE ACTUAL OFFERED SHOES.

ORDER DETAILS ARE AS FOLLOWS CONTACT DETAILS
ORDER NO - 278908 VIVEK SHARMA
H.NO 1403 B
REFERENCE BOOKING ID - [protected] SECTOR 61
DISPATCHED ON - 27.2.11 CHANDIGARH
RECEIVED ON - 3.3.11 [protected]
COURIER - ARAMEX

I am Chirag Parikh. I received a call from bagittoday telesales on 23.02.2011 that i have won a fuji laptop and a 25000rs worth diamonds as i placed an order on 22.02.2011 and bagittoday was celebrating their anniversary on 22.02.2011 and i got selected as one of three to receive this gift.(1st Fraud)

01. I was told by Mr. Vivek that the payment would be of 14799Rs through EMIs over 18months so i just gave my credit card information for payment but i did not gave any one time password for payment approval still money got deducted from my SBI credit card and that whole money 14799rs got diducted at a time only, no EMIs(2nd Fraud).

02.Then i tried to know model number of laptop and customer care said that it is not a laptop it is a palmtop(3rd fraud).

03. I tried calling for customer care on 01.03.2011 for cancellation of order.
Order ID: [protected]
Order No: TRNPL/DLI/10-11/307643
INVOICE NO. 300663
Order Amount: 14799
The customer care on [protected] said that the order can not be canceled over the phone and i need to send e-mail for cancellation of order. I sent numerous mails to [protected]@bagittoday.com, [protected]@bagittoday.com, [protected]@bagittoday.com, [protected]@bagittoday.com, [protected]@indiatodaybookclub.com on 02.03.2011 and 03.03.2011. I called again on 03.03.2011 and the guy cut my phone twice so i again called and talked to Mr Bhagwat for cancellation of order and he gave me a request ID 69311 for cancellation and forwarded my call to Mr. Pankaj - a field supervisor. Mr Pankaj said first that he will try to cancel the order and then immediately out of the blue he said the order can not be canceled and no one can do anything to cancel the order and disconnected the phone. Then i
got a mail reply from [protected]@bagittoday.com stating that the order can not be canceled as the invoice number has been generated.

I asked Mr. Pankaj to cancel my order immediately to which i was told that my order is already "completely processed" so it cannot be canceled . however i can "refuse to accept the parcel" when it arrives. If the parcel has not yet been dispatched or even packed, why would bagittoday not cancel the order? I never thought that bagittoday an indiatodaybookclub company would do such a fraud to the online customers. Please cancel my order (Order ID: [protected]) and refund my valuable money. This is the worst online/telesales shopping experience i ever had.

Bagittoday or Indiatodaybook club please return my money.

hi,
I bikash ranjan dash have got a call to purchase a kodak camera worth rs 9149.00 and i will get hard cash of rs 20,000.00 . But after doin transaction through credit card they have told me to generate another 2 ids inorder to complete the whole process. By this process they have done 3 more transaction ie. of rs 9149.00, 16199.00 and 7998.00 on 20 dec 2010. when i have complained it against this i got a mail from bag it today side that the money wil get refunded to your credit card account on 6 jan. And after that again i got mail that product have been dispatched and inorder to cancel that product i have to refuse the acceptance of product when it reaches to my door step.
I have done the same way as suggested. But now krishna chowdhury and naveen kumar called me inoder to cancel my product i need to generate one id of rs 9798.00.
but the customer care saying a different story.why should i purchase another product inorder to refund my money. please refund my money as it is getting too late and i have to give credit card intrest. please consider my case and refund my money against my transaction id[protected],[protected],[protected].please do it as soon as possible.
Kindly look into this matter.I have generated several complaint like 27164,65152,67661. now i am getting frustrated.please do justice to me.
please do get back to me to my gmail account.
bikashranjan,[protected]@gmail.com

This is a scam. Initially it was called the India Today Book Club and now they have renamed it to Bag It Today, probably because of all the complaints and bad feedback (google and you would know what I mean). I am a victim myself - I had ordered 2 Benetton watches but got only one. I have been trying to get them to work on my complaint for a long time but had no luck. Then one day, a week back, I got a call from one of their reps, Akshay Thakur, who said that the company is offering gifts to all irate customers (he had no clue about the status of my complaint though). He confirmed my shipping address and provided me with a booking ID 44009597.
Of course I did not believe him, so called the Bag it Today customer care number to check if it's true. While the rep at the other end, Mr Abbas, confirmed that they are sending gifts as compensation to dissatisfied customers, however, he could not track the booking ID Mr. Thakur had provided me. His excuse was that it takes 1 week's time for the system to get updated. I called them again a week later, this time I was answered by a Mr Qadir, who could not track the booking ID either. So my advice to whoever is reading this - beware of this company!

This is to bring to your notice that there are fake calls happening on behalf of India today book club to dupe consumers just like i was.

I received a call from a person day before yesterday who said he was calling from the verification dept of India today book club. He said that there have been many complaints registered against ITBC and inorder to make ammends they have now decided to identify a few existing consumers and offer them products at 90% discount.

The products were worth Rs 1 lac ( Sony LCD TV, Blackberry phone & Compaq laptop) which would be offered to me at Rs 10,000 flat. All i had to do is to transfer the money to an account after which they would give me courier details of the package that would be delivered to me at my residence. I was wary of the offer as it seem to be a hoax but the person convinced me that this was not a sale that he was making and thus he would not force me to accept it. It is complete voluntary to accept or reject the offer. Besides the amount will go into charity and i will also receive a tax certificate for the same. Though not fully convinced I decided to take a chance.

However before making any transfer to the bank acount provided by the person( Care Today foundation, account no [protected], IFC code PUNB0189400), i called up the bagit customer care number and inquired if there was any such offer from India today. They told me that the offer was genuine so i decided to proceed with the needful. I even spoke to a person who pretended to be a senior at the verification department for confirming the bank details required for the NEFT process.

Now that the amount of Rs 10,000 has got transferred to the said account and i have not received any call whatsoever and when i called the bagit customer care number again, the same person told me that it was a fake call and that i just got cheated.

I have lost all trust & respect for India today Book Club even if the call was a hoax( i am not sure about this???). That there are many such complaints against ITBC on the net just validates my concern. I will not recommend ITBC to anybody in the near future and instead warn them of taking any offers.

I want want an explanation of this fraud and a refund of the money.

order ids given to me were 44009597, 44009598, 44009599