India Today / BagItToday Complaints & Reviews

Dear Sir,

As per demanded all Items not received only one item received Item Code – R0856 received

Order ID is: [protected]

Along with there was Three Items not been Dispatched order was placed on 21 Jan 2011 received details

Order no – 199313 dated – 25 – 01 – 2011
Invoices no – TRNPL/DLI/10-11/201407 DATED – 04/02-2011
Web no - [protected]
Reference Detail giver for your necessary action

Requested to do needful


Regards

Sanjay bhandarkar
Sanjay_[protected]@rediffmail.com
Mobile No – [protected]
Address
Plot No – 73, Popular Society,
In front of wadi naka no – 10,
Amravati Road, Wadi,
Nagpur – 440023
Tele No –[protected]

Dear Sir

I am very afraid about there service. i have purchase a watch in Dec from begitittoday service,but that was used product. that's why i have give them for replacement on 13/01/11 , i have already follow them min 50 times but every time their executive give me extended delivery time of 10-12 days . & now a day i don't get any positive response.i have enclose there mail detail below.

So i request u to please do the needful for my complain.


Regards

Seema verma

[protected]

----- Forwarded Message ----
From: seema <[protected]@yahoo.com>
To: [protected]@indiatodaybookclub.com; Bag It Today Concierge <[protected]@BagItToday.com>
Sent: Mon, 21 February, 2011 3:57:30 PM
Subject: Re: Order ID[protected]
REMINDER-2

Seema verma


________________________________________
From: seema <[protected]@yahoo.com>
To: [protected]@indiatodaybookclub.com; Bag It Today Concierge <[protected]@BagItToday.com>
Sent: Thu, 17 February, 2011 1:39:37 PM
Subject: Re: Order ID[protected]
REMINDER1

Seema verma


________________________________________
From: seema <[protected]@yahoo.com>
To: [protected]@indiatodaybookclub.com
Sent: Wed, 16 February, 2011 12:57:34 PM
Subject: Fw: Order ID[protected]


Seema verma


----- Forwarded Message ----
From: seema <[protected]@yahoo.com>
To: contact <[protected]@bagittoday.com>
Sent: Wed, 16 February, 2011 12:54:49 PM
Subject: Re: Order ID[protected]
Dear sir/Mam


As per ur comitment 10 days to go but now i think ur service is very-very lazy & disappointing for ur customers.

I m enclosing scan copy of reciving , & now i want final solution.



Seema verma


________________________________________
From: contact <[protected]@bagittoday.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Mon, 7 February, 2011 5:08:14 PM
Subject: Order ID[protected]
Dear Member,

Please accept our sincere apologies for the inconvenience caused to you due to the non receipt of your order.

With the reference to your email we would like to inform you that we have received your damaged product on hearing from you we shall re-dispatch the order you should be receiving your order within next 10-12 working days.

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services, always.

Regards,

Meenakshi

Executive-Customer Care

Bagittoday

Please quote your Order ID[protected] in all future correspondence.

In case of any dispute other than the above mentioned mail should be forwarded to [protected]@bagittoday.com or Call on[protected]”.
________________________________________
From: Bag It Today Concierge [mailto: contact @BagItToday.com]
Sent: Monday, February 07, 2011 1:53 PM
To: contact
Subject: Contact Us email from: [protected]@yahoo.com query: Damaged/Defective Item

Mail By :[protected]@yahoo.com
Topic : Damaged/Defective Item
Message : REMINDER TILL NOW I DON'T GET RESPONSE. Dear sir/Mam I have give defective watch to you for replacement on 13.01.11 You have told me to exchange within 7 days but till now i don't get any response. this is my very -very bed experience to deal with u. Please tell me how much time u will take in this . i m very disappoint about ur service. Seema verma [protected] ----- Forwarded Message ---- From: seema To: ndtv Sent: Mon, 10 January, 2011 10:05:40 AM Subject: Fw: Order ID[protected] Seema verma ----- Forwarded Message ---- From: contact To: "[protected]@yahoo.com" Sent: Sun, 9 January, 2011 4:16:28 PM Subject: Order ID[protected] Dear Member, We thank you for your e-mail. We apologize for the inconvenience caused to you due to the receipt of the watch is defective. We request you to kindly return the shoes at the mailing address mentioned below;- India Today Book Club B-47, Indira Enclave , Neb Sarai New Delhi - 110068. We shall arrange to re-dispatch the watch to you after the receiving of the parcel along with the copy of the invoice and a covering letter intimating us on sending the replacement of the watch. Please feel free to get back to us for further assistance/clarifications. Assuring you of the best possible services, always. Regards, Sachin Executive-Customer Care Bagittoday Please quote your Order ID[protected] in all future correspondence. Please Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].[protected][protected][protected]------REMINDER[protected] From: seema [mailto:[protected]@yahoo.com] Sent: 27 December 2010 11:03 To: contact Subject: Fw: Order Information India Today Book Club dear sir I m not satisfied with yor service . i have recive my rebock watch after 1 month .after that it's used product. it's diel color is fade in just 2 days. & its looking old watch. so next time i will think lots of time ,even i never try to buy any product from u.that is my 1st experience of buy product from u & u will make me follish in first time. warm regards Seema verma mob-[protected] ----- Forwarded Message ---- From: seema To: Bag It Today Concierge < contact @BagItToday.com> Sent: Thu, 2 December, 2010 3:35:05 PM Subject: Re: Order Information India Today Book Club dear sir/mam My Order ID is:[protected] for watch . but till date i haven't recive any. So please give the status of my order ASAP. Regards Seema verma Ph-[protected][protected][protected][protected][protected] From: Bag It Today Concierge < contact @BagItToday.com> To: [protected]@yahoo.com Sent: Wed, 17 November, 2010 10:25:43 AM Subject: Order Information India Today Book Club Boutiques Invitations My Account Thank You Your Order ID is:[protected]. (Please note the Order ID for future reference.) Your total order value is : Rs 499.0 You have opted to pay by Cash-OnDelivery. Our executive will call you or send a sms to you to confirm your order. The order will be processed only once confirmed. To confirm your order right away,please SMS YES Order Number to 52424 or click here. Kindly give us 2-3 weeks for processing of your order from the date of confirmation. You will receive an email and a sms with your dispatch details. For any further assistance call us at[protected] or email us at membership @bagittoday.com quoting the above mentioned Order ID. P.S: Please note that our cash on delivery service is available in select locations only.Your order packet might be sent by VPP service of Indian post for which Indian post levies additional charges (5% of the invoice value) for their services, to be collected by your local post office. *Conditions apply. Offer valid till stock last.
Order Id: Order ID[protected]
Phone No.: [protected]

________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

Hi,

I have booked a pack of diamonds worth Rs5500.It was claimed to be 10packs in each and 3 such packs was ordered but on delivery i received all total 24 Pieces and very small in size. I inquired from jeweler, it was not even worth 500/- each pack. I felt very much cheated.
These type of sites should be blocked and necessary actions should be taken against these kind of companies.
Could you please help us to get the claimed items delivered to the consumer ?

Regards
Ajay Saxena
[protected]

i had purchased lg kf 240 on the website of bagittoday.com on 4th jan 2011 as per featured specified on their site as touchscreen and 3 mp camera and 3 inch screen (have saved the link page with the specification), but i received that mobile one month late .ie. on 6th feb 2011 and with no touchscreen feature and only 2mp camera with 2 inch screen instead and that too same displayed model in white colour.
from then on i am being calling them on [protected] and also emailing them with all the details and attachment as asked by them but no response was noticed from there side.
then one day i able to talk to Mr. Pankaj (who claims to be senior most executive) and as per said by him i again mailed back the details and in response got mail to let them know where was the scheme or link i purchased the mobile.
i call and again wanted to talk to pankaj but they told to call me back which they didnt and atleast i called them 10-15 times between 6 to 19 feb, but to my surprise they were least concern of my complaint.
now again i got mail asking me to return the mobile, i call them asking for pankaj and when i told him about this he told me this is company policy and they will return my money in 15-20 days after reaching the mobile back to them, but i ask them to give me as per specified mobile of lg kf240 but he said first you return us the mobile and then we would see,
i told then that i would make a complaint to consumer forum and for this pankej told to go forward and didnt gave me his senior email nos. or phone nos.
also i told him in this way you suffer your customer as i make full payment and for 45 days i am being not able to get as per specified mobile and just say sorry and not even make an intent to correct your problem by sending the correct mobile and then taking the wrong one.
my complain nos. with them are 34837 by deepika on 6th feb., 42432 and 51823 by pravin kumar on 18th feb.
and my order no. is [protected]

I had places two orders with http://www.bagittoday.com/. First one paying Rs.299 on 05th sept 2010 (order id :[protected] and second one on7th Jan 2011(order id:[protected]) and till now I have not received both the items.Everytime I contact the customer care they claim that they have send me the first order on 11th Sept (which I wonder why has not reached me till 16th Feb also) and they have no clue on what happened to that. On the second order everytime they will assure they will despatch in one week, which also did not happen till now.

I wonder how they can fool people like this, taking money and not despatch the goods. Everytime I demand for a refund of money and they will assure that i will get the items in one week and that also is not happening.
Request you to pls ban this site so that more people will not fall into this trap

15.02.2011..

Dear Sir,

I AM NOT RECEIVED MY ORDER NO. [protected].... COMPANY SAYS THAT THEY DELIVERED THE PRODUCT TO AREMAX COURIER ON 15.01.2011 BUT TILL TODAY I CAN'T RECEIVED MY PRODUCT. COURIER BOY NOT DELIVER TO MY HOME........ I FEEL I CHET BY THEM...... i call to aramex ahmedabad & mumbai, they said parcel is with ahmedabad office & we arrange to deliver you as soon as possible........ but today i saw at aramex tracking it will be delivered on 25.01.2011 @ 11.35............ HOW IT IS POSSIBLE............?

It is confirm that they are not delivered my product at my home..... They misguide me to show me the DUPLICATE signature of my wife & mobile no. There delivery boy not identify my house & my wife... Clearly we saw that he is in very tention when he was come to my home to meet my wife, Firstly, delivery boy said that he delivered the product at 11.35am and after some day he come to my home and said to my wife "this is my mistake, i delivered the product at 12.30pm."

- i call to aremax - rajkot but they said we delivered the product, now i am not responsible....!
- i call to your customer care they give me complaint no. & says "wait for 2 -3 weeks...!"
(Complaint No.[protected].02.2011 - Ms. Nishu & 47582 - 15.02.2011 - Mr. Vijay - Store Supervisior)
- what is this............? above your executives give me assurence that "we dispatch your order again or refund your money" but when.....?

Please give me complete details what happend to my MONEY / to my ORDER.........?

Please do the needful.................

On 17th October 2010 I purchased set of Award winning books from Bagitittoday online portal.The price was Rs 803 and transaction was done through SBI bank online transaction.My Order Id.[protected] and order number Order no.0GA[protected].But in spite of several email reminder and persuasion they didn't send my product till date. Their only intention is to kill time with all types of bogus excuses. First of all they did not send me the consignment number while sending the parcel and once I called them they said that courier agency didn't find out the address and the parcel has come back to us. But I used to get courier product at that address with out any hassle from Blue Dart.

After that I emailed the detail address with all the relevant landmarks necessary for find out the correct location. But They Didn't send my product

And yesterday after several followup's and a copy to there companies CEO Bagga they have sent new Order Id as Order Id SG-853709. So sent a new number to while away another 3 months so they can shut the consumers mouth for some more days.

Bag it today.

I have given two orders to Bag it today, they insisted me to go for IVR payment, i said i am not keen but they given me assurity that your order will prcess immediately and we will deliver by 15th Feb'11

I was calling them from last 3-4 days, close to 15 times. but they have not even update my order in their system even i have made the payment 1 week back.

customer care response is pathetic, they don't give clear information and address of office and product information.
My orders are[protected]/[protected]
I am giving police complain Pinkesh jain and also higligting this issue in media that this is fradu company.

M/s. Today Retail Network Pvt. Ltd.,
B-47, Indira Enclave Neb Sarai,
New Delhi-110068

Dear Sir / Madam,

AS PER YOUR ADVERTISEMENT APPEARED ON DATED 29/12/2010 IN PUNJAB KESRI NEWS PAPER JAIPUR EDITION I HAVE BOOKED FOLLOWING SPORTY STYLE KIT THROUGH TELEPHONIC CONVERSATION BY MY MOBILE NO. i.e. [protected] AND IMMEDIATELY A PAYMENT OF RUPEES 3498/- WAS MADE THROUGH MY CREDIT CARD . THE ITEMS ARE....

1) REEBOK TRACK SUIT
2) REEBOK SHOES
3) REEBOK BAG
4) MTV AVIATOR STYLE SUNGLASSES
& FREE COMPLEMENTARY GIFT FOR THE USERS OF PUNJAB KESRI NEWS PAPER READER i.e NUMERO UNO WATCH ON PAYMENT OF RS.499/- BEING HANDLING AND DELIVERY CHARGES. THE ABOVE CONSIGNMENT WERE BOOKED UNDER ORDER NO.212458 & WEB. NO.[protected] . THE ABOVE CONSIGNMENT WAS ASSURED TO SEND WITH IN 15 DAYS BUT THE SAME WERE NOT DELIVERED ON TIME SO I HAVE MADE COMPLAINT ON 30/01/2011 & COMPLAINT NO. IS 25023 ON YOUR CUSTOMER CARE NO. i.e.[protected] .
TODAY ON 7/02/2011 I Received A PARCEL FROM YOUR SIDE AND THIS PARCEL CONTAINS WRONG ITEMS i.e. LOTTO KIT INSTEAD OF REEBOK KIT. THROUGH INVOICE NO. TRNPL/DLI/10-11/194174 ON 31/01/2011.
THIS TYPE OF TRADE PRACTICE OR DEFICIENCY IN SERVICES ARE NOT FAIR AND JUSTIFIED BY WELL KNOWN RETAIL NETWORK PVT LTD'S . SO PLEASE GIVE ME A FAVOUR AND REPLACED WITH ORDERED ITEMS . I WILL KEEP THIS RECEIVED PARCEL FOR 10 DAYS WITHOUT USING OTHERWISE IT WILL BE CHALLENGED AT APPROPRIATE LEVEL.

Thanks,
--
Rajendra Kumar Kumawat
Jaipur
MOB NO.-[protected]

I have booked a order as per above subject for Reebok Shoo . This was through Bagittoday and necessary payment has also made through SBI Credit Card on 18/01/2011 amounting 2999.00.

I have not yet received the order confirmation mail and product .

My delivery address was c/o HCL Infosystems Ltd, Plot No -03, Udayag Vihar phase-1, Near Kapachera Border, Gurgaon , Harayana and i am aviailable at [protected].

I have received a duplicate Numero Uno Watch from Bag it today vide invoice no. TRNPL/DLI/10-11/81771 dated 29.12.2010 on 09.02.2011 after paying Rs.499/- to courier. On opening the pack , I found a duplicate white dial Numero Uno Watch worth hardly Rs. 200/- which they have claimed to be Rs. 2750/- in their email advertisement . They have not taken any action ,so far, on my complaint.

I ordered for Reebok Lite Shoes but after some day i received shoes that are not as shown in the picture as i contact to bag it today team but they are not giving any response

Order ID is: [protected]. (Please note the Order ID for future reference.)
total order value is : Rs 1198.0
Product : Rs.999
Delivery Charge : Rs.199
Order Total : Rs.1198

But they sent the shoes by VPP so I had to pay another Rs 60 as delivery charges then for what purpose they had charged Rs 199 as delivery charge
I want to file a case so please suggest me the way

Pic1 & 4 : In Advertisement
Pic 2 & 3 : Shoes I have received - Theses shoes look replica of Reebok

i am not receiving the monthly magazine of india today regularly.kindly look after the matter for keeping my continuation. my membership no.04ITH1884580

Dear Sir ,
I want to get my refund money 15998 Rs. from Bag It Today. Because I have cancelled my order before 1.5 month when i talked with rahul (from bag it today) and when i talked with Praveen ( from bag it today) on[protected], He told me your order was not cancelled. It it bad news to me. I again give my request to cancel my order against my booking id[protected] and my complaint id is 733539,re11000112. Please help me to return my valuable money as soon as possible. Please note my complaint Id 733539, re11000112 to return my money 15998 Rs. I have mail them three -four times to return my money

Amit Kumar
[protected]
[protected]@gmail.com

Dear Sir/Madam

I have ordered for a parcel/gift which contains a MTV Chequered dial unisex watch from BAGITTODAY of Readers Digest Ltd through Online Shopping

The order was made on 09/12/2010

Till now I have not received the materials ordered. I have not recevied any intimation regarding this.
I have sent several mails and complaints to them regrading this and till now i have not received any information.
so i would like to register a complaint aganist them.
So sir ,please make necessay arrangements for receiving the material from them
I also sending the details of the order made

Company name: Bagittoday
Orderid: [protected]
Booking id: 563669
Date of payment: 09/12/2011

Regards
Santhosh
CDAC
Trivandrum
email: [protected]@cdactvm.in

Dear Sirs,

I was misled into ordering multiple products under the order no.[protected]value Rs. 21348/-) by IT Book club Telesales person in April 2010. After seeking clarification from the Cust Serv desk 2 days later, I was told that this is a case of overcommitment, and I need to reject the courier. Accordingly, I rejected the receipt of the order (courier details below), and hoped for quick credit back into my card account.

ITBC 09895375
ORA[protected]
Consignment e[protected]

Thereafter, I have been following up with several people in the cust service center (atleast 40 instances), including conversations with Mr Adil and Mr. Kapil Agarwal on several occasions. However, despite 10 months of follow-up, no resolution is being offered by anyone, with a different excuse/reason cited each time. I am extremely frustrated with this behavior and unable to understand how a respectable firm like Living Media works with these unethical practices.

Would request your forum to help me with the complaint and associated refund.

Sandip

my Order ID[protected]
i ordered a numero uno wrist watch which i got late after ysing it i stopped working n later i recognised that it was duplicate when i tried to contact the company no reply was sought from their side
i want a new ORIGNAL piece
please help me out............

-----Original Message-----
From: RAVI KIRAN S [mailto:[protected]@gmail.com]
Sent: Monday, December 27, 2010 2:54 PM
To: Response (India Today Book Club); contact
Subject: complaint regarding products shopped at bagittoday


initially i had ordered for a Samsung Handycam for an amount of

11,399/- The first payment was for Rs 7898/- (confirmation No

[protected] . and the balance was paid for Rs 3501/- (confirmation no

[protected]. but i have received Kodak MD30 digital camera for an

invoice of Rs. 7989/- . I think there has been a mistake in your order

placement division and thats the reason i have received a digital

camera worth less than what i paid. (i have paid for a Samsung

Handycam) .

there has been another delivery to my place which has been wrongly

delivered. (the confirmation no for this consignment for an amount of

Rs. 5799/- is[protected] the same has been acknowledged by your side

by sending an SMS and calling me.

so make the necessary arrangements for the pick-up of the product from

my place and deliver the actual product ASAP.

And the free gift of diamonds worth Rs. 1,10,000/-. has not been

received till date(27/12/2010)

It has been an inconvenience and a lot of hardship regarding the

shopping which i have made on your site.

look into the matter and resolve this ASAP.



[protected][protected][protected][protected]
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

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Response (BagItToday) Fri, Jan 14, 2011 at 10:35 PM

RAVI KIRAN S <[protected]@gmail.com> Tue, Jan 18, 2011 at 7:29 AM
To: "Response (BagItToday)" <[protected]@bagittoday.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Sir / Madam,

Solve my problem as soon as possible before 26th January 2011.
Otherwise i want to send a lawyer notice to you in this regards.

- Show quoted text -


RAVI KIRAN S <[protected]@gmail.com> Wed, Jan 19, 2011 at 12:10 AM
To: "Response (BagItToday)" <[protected]@bagittoday.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Still you people are not aware of the problem faced by me from your
end. this is limit to the waiting period its already 21 days over from
the date 28th December 2010. Transfer the amount and pick up the items
from my place as soon as possible.

- Show quoted text -

Hi

I given Order for following product for that I reived referrence nos. but still I am not received kindly get back the status.

[protected] Dated 28.12.2010 Rs. 3900.00
[protected] Dated 18.01.2011 Rs. 399.00
[protected] Dated 18.01.2011 Rs. 299.00

all above three products I made payment thro my credit card.

I made this order, since I found it was India Today Group.
None of their Contact Numbers are working. Let NETIZENS be aware
of this SCAM.

Incase, if you want to address my complaints, please call me on
[protected]

I was on leave from last 15 days; so yesterday I received your courier. After opening the courier box; I was shocked to see that Reebok was not there; box is empty. If this is a joke then I am very disappointed. How can you send me empty box.

Please send me Reebok watch ASAP otherwise refund my money back.

Billing Id: [protected]
Order no: 0GA[protected]
Invoice no : ORA[protected]



For further communication you can contact me on my cell no. [protected]