India Today / BagItToday Complaints & Reviews

Complaint No: 703682
HDFC Bank AUTH CODE - 058160
Booking ID[protected]given during IVR transaction)

This is a long pending order for which I have been following up with India Today Book Club and Bag It Today for more than 1 year. Pending order is for REEBOK FITNESS KIT with booking ID[protected]. What I understood from customer care department is this booking ID (paid by credit card) got punched in under another booking ID[protected] which was Cash On Delivery due to some mistake in their system.

I had paid the amount by credit card on 01 Nov, 2009 for Rs. 3199/- and the amount is debited from my credit card account. Credit Card statement was forwarded multiple times. Also the AUTH CODE given by HDFC BANK for this transaction is 058160.

Order details are as follows.

1. Reebok Track Suit - Extra Large
2. Reebok Shoes LITE - Size 10
3. Reebok Bag & Towel
4. Reebok Watch

Regards

Renjit Paul
Dy. Manager - Production
Malayala Manorama Co. Ltd.
K K Road, Kottayam (Opp. SBI Main Branch)
Kerala - 686001

SIR,
I BOOKED A ORDER ON PHONE IN RESPONSE TO CALL I RECEIVED ON 31/12/2010 CALLER CLAIMED THAT HE IS CALLING FROM BAG ITTODAY,SOME MR JOHN CALLED ON PHONE AND TOLD ME OF SOME DIAMONDS OF 30CENTS WILL BE DELIVERED IF I ORDER FOR SOME PRODUCTS BELONGING TO SPORTS COMBO FROM DISNEY AND HANNAH MONTANA COMBO, I PLACED ORDER OF WORTH OF RS 7808/- THROUGH MY CREDIT CARD AND THE AMOUNT WAS CLAIMED BY NET DISTRIBUTION SERVICES PVT LTD ,MUMBAI AND THE PRODUCTS WERE SUPPLIED TO ME BY ORDER NO#[protected] AND ORDER DATE PLACED WAS14/01/11 BUT IT DIDNT CONTAINED THE DIAMONDS AS PROMISED ME ON PLACING ORDER ON 31/12/10.PLEASE LOOK IN TO THE MATTER AND ARRANGE SUPPLY OF DIAMONDS AS PROMISED.I AM A REGULAR MEMBER OF BAGITTODAY MY E MAIL ID IS dr.[protected]@rediffmail.com AND MY MOBILE NO IS [protected].YOU CAN CHECK MY PREVIOUS ORDERS .SCANNED COPY OF THE INVOICE OF THE ORDER IS ATTACHED.
DR ANIL BHATNAGAR
AJMER

I ordered for 2 Reebok Kits vide order No. [protected] and [protected] on 18 Dec'10. However it has been deliivered till date (26 Jan'11). I called them over phone but could not get any satisfactory reply. I wrote to them on 17 Jan'11, to which they replied on 25 Jan'11 stating that one of the parcels have been sent by ARAMEX Courier on 20 Dec'10. When I checked the Courier company site it shows that Parcel has been returned to Bag It Today on 09 Jan'11 itself.
Clearly Bag IT Today has no clue as to what is happenning in the organisation. We deal with Bag It Today thinking that it part of Reputed India Today Group. However, this company is completely managed by un-profesional elements, pampered tele executives and careless employees.
It is even slower that Government Organisation in replying to mail / taking action.
With so many complaints against the Organisation, Government should do something to Ban it at the earliest. Such organisation would mean a very early death of Online Shopping in India.
Shridhar
Pune (Mo: [protected])

I have booked order for Reebok Kit on[protected] for which i was given booking ID no.[protected] and order no.[protected] and payment was also made by me on[protected] by credit card. Today is[protected] already 49 days gone but i have not reveived my parcel.

I had contacted to helpless customer care of BAG IT Today where all peoples are really helpless, what i felt either they are not having proper data or they dont know their job. Sorry to say every time they reply in 8-10 days you will get your parcel but never received.

After regular follow-up i got docket no. [protected] dated[protected] that my parcel has been despatched through Aremax Courier ( Chalo der aaye par durust aaye) but when i contacted to Courier he told that this docket no is not correct whereasas i had confirmed from your end 2-3 times. Getting reply from courier i started laughing on myself that why i had made payment to Such Hopeless organisation " BagItToday".

I Had contacted Mr. Pankaj Kumar Singh he is senior person and then Mr. Vijay he is also some senior peron but most helpless .

I Had wasted so much time that i cant afford any more by calling to Customer Care. .

I am feeling that company is fruad and they are cheating us.

Suggesting everybody to avoid Bag It Today.

Santosh

Bagittoday had on 30 December 2010 sold me the following package:

Your name has been short-listed for this New Year offer.In this offer you are getting mentioned below items:
Also find the attachment having the image of diamonds and Samsung LCD TV 32"

1. Diamonds Packaged by Anaira Fine Jewelers worth Rs 60K for Rs 43900 as delivery and get a Samsung LCD TV 32" as gift.
2. These diamonds will be delivered in 12 packs worth Rs 5000 each. Each pack will have 7-10 diamonds
with total weight of 10 cents Per Pack.Certified diamonds by GCI (Gemological Center Inc). The certificate
will be within the packaging.
3.You will get between 84-120 diamonds with total MRP of Rs 60,000 and total weight of all of them together will be 120 cents. You can use them to create rings, earrings, pendants.
4.You will get one FREE Airtel digital Set top box.
5. You will get one FREE Mystery bestseller worth Rs 3245/-
Total Offer Value = 43900

One Bharat Lalwani sold me the package and after payment from my HDFC credit card and gave me ID No.[protected] for Rs 43,900/-

That same evening one Ajay Khanna sold me another package saying I shouldn't have fallen for the earlier officer selling me diamonds that aren't even worth Rs 500 each! His package is as follows:

Your name has been short-listed for this New Year offer.In this offer you are getting mentioned below items:
Also find the attachment having the image of diamonds and Sony Ericsson ASPEN.
1. Brand Could be Zia or Samaira worth Rs 60K for Rs 24499 as delivery and get a Sony Ericsson ASPEN as gift.
2. These diamonds will be delivered in 2 packs worth Rs 30000 each.Each pack will have 3 diamonds with total weight of 30 cents. Each diamond inside will weigh 10 cents .Certified by recognized labs.The labs can verify at any time that the diamonds are genuine. The lab certificate will be given at the back of packaging itself with contact details of lab.
3.You will get 6 diamonds with total MRP of Rs 60,000 and total weight of all of them together will be 60 cents. You can use them to create rings, earrings, pendants.
Total Offer Value = 24499/- (Booking ID:[protected]

Then on 6 January 2011, Bagiittoday again sold me a diamond package worth Rs 48,998 (Booking ID[protected] on the condition that the money for the earlier two offers -- "they are not good" one Abhimanyu said -- would be refunded. Two days later I receive a call saying they had some software problem and the Rs 48,998/- is not showing, so can I make an identical payment to activate the payment so that the earlier payments (43,900 + 24,499 + 48,998) can be refunded to me.

I didn't make the payment because there wasn't any money left in my credit card. Then on 12 January, I received the following mail from [protected]@bagittoday.com:

"Thank you for your order. We wish to inform you that your order has been put under process with order no TRNPL/DLI/10-11/154065. The order value is Rs. 48998 Order Date is 11-JAN-11 and Activity is TELESALES. You will receive an email and a sms with your despatch details soon."

But they kept on ringing me asking me to first make a payment of Rs 48,998, which came down to Rs 24,889/- and then half of it for a halved package.

And mind you, all the offers were sold on promise of EMI payment.

I have sought a refund for the entire amount because I no longer believe Bagittoday and the lies they have sold me. But they are holding on to my money until I make a payment of at least 12,000+.

What do I do?

I had made order no[protected] dated 24th Dec 2010 and paid vide credit card. Upon repeated enquiries from 10th Jan 2011, on the 16th of Jan I received a mail stating that the items have been dispatched on the 14th of Jan 2011, with all details of the consignment number, Transporters name, tracking id & the dispatch date.

Now on checking with the transporter, they have reverted back that no such consignment has been booked, and that no such tracking ID has been issued.

It is my understanding that this whole exercise only involves swindling money from the people & giving them fabricated, consignment details, tracking id's etc to keep them going in circles, round & round.

Inspite of the fact that I have contacted them over mail repeatedly, at [protected]@bagittoday.com, & [protected]@bagittoday.com, I have not received any response. I even tried calling their number[protected], but there is no body to pick up the phone.

Some action needs to be taken against this bogus company.

I keep calling

AM SAD TO SAY THAT I HAVE BEEN CHEATED BY INDIA TODAY BAG IT TODAY AFTER BEING A REGULAR CUSTOMER I HAD MADE AN IVR ORDER OF 28TH JAN NO. 12970 ORDER DATE 29 JAN ? FOR ASPEN MOBILE AND ANARIA DIAMONDS WHICH RS 21199.00 WAS DEDUCTED FROM MY CITY BANK ACCOUNT NOW I RECEIVED A CALL THAT MY ORDER IS WRONG AND WILL BE CANCELLED AND PLEASE PAY FOR ANOTHER 211999 THE PREVIOUS ORDER WILL BE CANCELLED THIS WAS FROM SURENDRA KUMAR TABLE NO.1111 HE ASSURED ME OF CANCELLATION AND GAVE ME NO.134458 UNFORTUNATELY WAS NOT CANCELLED AND MY BILLS SHOW BOTH TRANSACTIONS ALSO THE DIAMONDS RECEIVED ARE WORTHLESS NO CERTIFICATE AND TOO SMALL PLEASE TELL ME WHY I WAS DUPED DOUBLE CHARGED AND SENT VERY BAD THINGS PLEASE REVERT BACK IMMEDIATELY HOW I SHOULD TAKE ACTION AGAINST THIS ...1) FRAUD ITEMS 2) DOUBLE ORDER BY DUPING
REGARDS
DR AMIT MEHROTRA

18 January,2011

I ordered a Verona Lifestyle Bag on 16 December,2010 By paying through Credit Card a Total amount of Rs.798. Bagittoday confirmed the payment both through the message as well as e-mail stating:
"Dear Namrata, thank you for your order. Your order id is [protected] amount 798.0 dated:[protected]:30:02.0. You have paid by credit card. delivery in 2-3 weeks.You will receive an e-mail and sms with dispatch details soon. Bag It Today Concierge. TnC apply."

Even after repeated phone calls to their customer care helpline number[protected] there was no response and no reply even through the website portal of complaints and queries.
Kindly look into the matter as it is already over 4 weeks.

Namrata Mittal
[protected]@gmail.com

I have purchased 02 holiday package through bookmy holiday fro bag it today company and till know no respone even lot of mail and phone they have not responded, it is fake ,i do not know what to do ,mr vikas and mr pratap was the sales agent please help

my booking id is[protected] and[protected]


thanks

According to the letter issued by the Manager (Subscription Department), India Today Group,Noida vide letter dated 06/10/2010, "the free gift of accord mobile phone shall be reaching you through express parcel post within the next 8-10 weeks of time".
Later on upon contacting through e-mails to the customer (We care) saying that the subscription starts from 25.10.2010 and it will take 8 to 10 weeks from the date of subscritption starts.
But there after also upon contacting recently (two times) they are saying again 2 to 3 weeks is needed as your gift is under process.
Please look into the matter.

I have placed an order for a 'Philips Home Theater , Philips DVD Player, A Reebok Watch, A Diamond Set and A Holiday Package. I haven't received any details and the tickets of my holiday package even after giving constant reminders INDIA TODAY BOOK CLUB over the phone. My order number is 0GA[protected]. When I log in at www.bookstoday.in/promos.htm it directs me to www.bagittoday.in/promos.htm where in on entering my unique number and email there is no response. Please send me the details of my Holiday Package as soon as possible. Respond me at [protected].

Dear sir,
I'm V.Shravan Kumar. I booked for a product on www.bagittoday.com. The billing id is [protected]. The product i ordered is REEBOK BACKPACK BAG worth Rs.949/-. I booked it on 7th Dec,10. They told that they will send in 2 weeks. But, Now, it is 12th Jan, and still the product is not reached. When I called them they told that they have dispatched the product on 2nd Jan, on ARAMEX courier and gave me the tracking id as "[protected]". When I called ARAMEX couriers , they have told that there is no such transaction on that number.

In this way they have cheated. Now, their phone number,[protected],is not working. They are not replying to any mails.Please help me to get my money back.

Thanking You so much

sincerely,
Shravan,
[protected]@gmail.com,
+91-[protected]

I HAD RECIEVED AN ADD REGARDING REEBOK MUFLER AND CAP IN THE LAST LAP OF DECEMBER AND HAD PAID VIA MY CREDIT CARD FOR THE SAME. SORRY TO SAY I HAVE NOT EVEN HEARD OF IT TILL DATE i.e. TILL TODAY AS ON 11TH JAN AS WELL AS THE WINTER SEASON FOR WHICH THE PURCHASE WAS MADE IS ALSO VAPORISING AWAY. KINDLY SETTLE IT OUT AT THE EARLIEST AND KEEP THE REPUTATION OF THE MOTHER CONCERN ATLEST IN YOUR SIGHT.
ATTN. THE HELPLINE NO MENTIONED IN PREVIOUS COMPLAINT IS ALWAYS BUSY AND I HAD TRIED THE SAME THROUGHOUT THE DAY.SO KINDLY "DO NOT SUGGEST THE HELPLINE NO PLEASE!"
REGARDS;
DR. SUJEET
MY EMAIL ID FOR MEMBERSHIP IS: [protected]@in.com .

Hello Sir,

I have purchased a Satya Paul Purse from Bag It Today as there was an offer of Thailand Stay was attached to it.

I receieved the purse and it was of very poor quality and however I did not receive the Holiday Coupon. After so many customer call and emails I was only misguided by the Company sometimes saying they would mail me the URL and sometimes saying they would post me. Neither of those happened and there has not been any response to my followups.

This is not expected from a Company belongs to Times Group and also I am surprised how Designer like Satya Paul etc registered with them. The product was of low quality and degrading the name of the designer like Satya Paul.

The Order was placed in October and till now I have not received the holiday coupon.

Dear sir/Madam
I have purchased a MTV Sun glasses from the website of Bag it today...........but i choosed cash on delivery option ...........IS the products of this website are GENUINE or TRUSTABLE.......Please help me......they asked me to pay Rs.499 for glass.........?

My email id is [protected]@gmail.com
Please help me

Resp. sir /madam
i am vinod govindrao ghadsing, a simple man working as govt employee at remote village .
7 days back i receive mails from the india today book club , that about offers on some online shopping .
i bpurchase Kodak camrecorder at price 9149 Rs.. i have made transiction from my friends union bank of india debit card .then they offer me for another transiction of Rs.899. for which they told me that i can win diamond set of 35 diamonds . after transictions they tolds me that i am a winner and their management offer some 15 diamonds extra as i am a winner of the day . .........But since then they not mail me about my transictions and my orders and my gift .......i am afraid ........they given me only order id 1}[protected]
2}[protected] telling me that thats are very important . and mail that id to [protected]@bagittoday.com
i have sent 5-6 mails but till there is no any response from them .
i am very afraid that Have they cheated me ? Are the india today book club and bag it today is a fraud?
Is THE INDIA TODAYGROUP and BOOK CLUB the famous indian company making all that fraud ? shame on that company ......and shame on the management .....and that managing director.
As i am a middle class man i will recover from that 10,000/- Rupees.........but ....what about 50 corores below poverty peoples ........please save them from that cheaters........please..


v. g. ghadsing
rural hospital Deulgaon mahi
Tq. Deulgaon raja Dist. Buldana
pin. 443206
Mobile no. +91 [protected]

Dear Sir / Madam,



my order id is [protected] my account already debited on 27.11.2010 but till date no gift recd so far. please help the needy.



Awaiting your reply,



Regards,



GOPAL UPADHYAY



EASTERN MEDIKIT LIMITED,



3, DR. G.C.NARANG MARG,



DELHI-110007



MOB NO.91-[protected]

This is with regards to India Today's Online Shoppe, an arena where extensive fraud is happening. I was ' randomly selected' for the anniversary offer, a reebok watch ostensibly worth Rs. 2500, one which I could receive for "just" Rs. 500. After paying the money, I received the watch a month later, even when the promise was made to delivery it within 2 weeks. Guess what I received : A watch without the quartz (the glass covering the dial). I sent an email to customer care, no reply. I dial their phone number, it's always busy. These are the complaints :

1. Delayed delivery ( 1 month compared to 2 weeks promised)
2. Defective product (Damaged/Defective product delivered)
3. Customer care doesn't really care. Nobody replies to an email, nobody picks up the phone.
4. Extensive email spamming - They will flood your inbox with various emails about 'offers', seriously infringing your privacy.

If anyone is planning to buy anything online from India Today's shoppe, a word of advice : Don't. Go for e-bay India or Amazon. India Today makes sure your money is swindled, and wants you to feel good about it, while never really bothering to reply to the complaint.

Online Complaints

I have purchased products from Bagittoday on Monday, December 27, 2010, and have been following up since then. but have still not received any response from them.i had made payment of 399 Rs. by net-banking.
i order A Reebok Jagger Watch on 27-11-10 that is offered on the occasion of christmas . i was told that i'll get this with in 2-3 weeks, but i didn't received the same even . my order id is [protected] , i cant wait any more solve my problem or i'll file a case against bag it today in court.
Membership email id - [protected]@gmail.com

order id is [protected]
deepak pathak
930 mahaveer nagar 2nd kota

Hi I am Shrinivas Panchamukhi from Kaiga Karnataka,
This is my story & experience with bag it today (India Today Group)

I have attached the photograph of the shoes shown in ad & the ones delivered .The one the paper cutting is the shoes advertised by bagittoday & the brown color ones are the delivered shoes.

Please do not purchase anything from bag it today. They cheat people by giving ads on net & news papers. They deliver the product that's entirely different from the one they show in the advertisement.They do not even have the courtesy to reply to the mails leave alone calling the customer back. I have been cheated by them & I have mailed the photo graph of shoes they advertised & they finally delivered. I have sent the shoes back & I was promised replacement when I spoke to them but nothing materialized. If the space permits I will post everything here.


Communication details with bagittoday (India Today Group)


The first mail I sent to bagittoday along with hard copy & the shoes



To:
The In charge Customer care
Bag it today
Living Media India Limited
India Today Book club
B-47, India enclave, Neb Sarai
New Delhi-110068

Reference: Order Number: 0GA[protected] dated[protected]. Invoice No: ORA[protected]attached)

Sir,
Subject: Delivery of different Reebok shoes as compared to the advertisement Regarding.

I had booked bag it today’s Reebok kit by seeing the advertisement in the Kannada daily Sanyukta Karnataka. I have received the kit on[protected] against VPP for Rs3443/-. But I found that the shoes delivered to me are completely different from the ones shown in the advertisement. While taking the order I was told that the shoes delivered would be the same as the ones shown in the advertisement. I am shocked to see this & really surprised that a sister concern of India Today can do like this. This kind of treatment is bound to harm your company’s reputation as well as that of Reebok & India Today (Who claim to uphold the ethics & values of business & that of our great Country India).
Subsequently I talked to your office[protected] with your customer care representative on[protected].I was told to send these shoes back & these shoes would be replaced with the ones shown in the advertisement. I was also assured that the amount I spend on sending these shoes would be reimbursed. I requested for change of shoe size as I require 8 No shoes now & this request was acceded to.
What worries me more is that “Can a company like Bag It Today do like this?” If this is the case then people will stop buying products from such companies & also people will loose trust in the brand “Today”. This affects the very sanctity of India Today Group & could damage its reputation due to negative publicity & negative feedback of customers. This should not be allowed to happen.
This is the concern of a common man like me who is a regular reader of India Today.

I am sending the shoes through professional courier & it costs me Rs200/- I hope you stick to your promise & send me the new shoes shown in the advertisement of 8 number size. Also you will reimburse the cost incurred on sending the shoes back.
Hence do the needful.


[protected]@indiatodaybookclub.com
cc malcolm.[protected]@intoday.com,
Shveta.[protected]@intoday.com,
andrew.[protected]@intoday.com,
[protected]@intoday.com,
[protected]@intoday.com,
j.[protected]@aajtak.com,
shashi.[protected]@aajtak.com
date Tue, Nov 2, 2010 at 4:11 PM
subject Replacement of Reebok Shoes Regarding
mailed-by gmail.com



Sir,

Reference: Order Number: 0GA[protected] dated[protected]. Invoice No: ORA[protected]attached)
See the attachments in this regard. (I had attached the pdf copy of the photographs of advertise as well as the shoes delivered & the application letter)
Do the needful.


2 attachments — Download all attachments
Bag It Today application.pdf Bag It Today application.pdf
40K View Download
Bagit today Reebok.pdf Bagit today Reebok.pdf


My 1st Reminder mail to all concerned in bagittoday

to [protected]@indiatodaybookclub.com
cc malcolm.[protected]@intoday.com,
Shveta.[protected]@intoday.com,
andrew.[protected]@intoday.com,
[protected]@intoday.com,
[protected]@intoday.com,
j.[protected]@aajtak.com,
shashi.[protected]@aajtak.com
date Sat, Nov 27, 2010 at 12:41 AM
subject Replacement of Reebok Shoes Regarding..Reminder..1
mailed-by gmail.com






Sir,

Reference: Order Number: 0GA[protected] dated[protected]. Invoice No: ORA[protected]attached)


First please go through the attachments before proceeding further. (I had attached the pdf copy of the photographs of advertise as well as the shoes delivered)


The first mail that I sent regarding this was on[protected].
I got confirmation of shoes being received by Bag it Today by calling to[protected]Bag It Today.
So far I have not received the replacement for the shoes that I have sent & nor have I received any communication.

I was provided the complaint number, when I insisted for one (when I called your office) Complaint No:681418. This was given by one Mr:Vikram who also confirmed the receipt of shoes.

Also, only I had to make a call to your office number...[protected] & each time I was made to wait for at least 15 minutes where as you take order through toll free number. It should have been otherway around. The onus of responding to the customer lies with you.

You should at least have had the courtesy to inform me about the status of my complaint either through telephone or else through e mail, leave alone replacing.

It pains me a lot when I think a company like Bag It Today does like this. I am even mere surprised when none of you (addressed in cc) bothered to reply to my mail. Is it what Shri Prabhu Chawla speaks in "Sidhi Bath" or for that matter "Aaj Tak" the brain child of Shri S P Singh preaches.

I have very high regard for Shri Prabhu Chawala, India Today & "Aaj Tak" but I can not understand why everybody is mum on this matter.

I hope you will reply this time & address my complaint this time in order to keep your promise.



My 2nd Reminder mail to all concerned in bagittoday

to [protected]@indiatodaybookclub.com
cc malcolm.[protected]@intoday.com,
Shveta.[protected]@intoday.com,
andrew.[protected]@intoday.com,
[protected]@intoday.com,
[protected]@intoday.com,
j.[protected]@aajtak.com,
shashi.[protected]@aajtak.com
date Thu, Dec 2, 2010 at 4:34 AM
subject Replacement of Reebok Shoes Regarding..Reminder..2
mailed-by gmail.com









Sir,

Reference: Order Number: 0GA[protected] dated[protected]. Invoice No: ORA[protected]attached)


First please go through the attachments before proceeding further.


The first mail that I sent regarding this was on[protected].
I got confirmation of shoes being received by Bag it Today by calling to[protected] Bag It Today.
I have sent a reminder (first) to which you did not respond.
Probably I will send one more reminder in week or so & then I would initiate my own course of action.
So far I have not received the replacement for the shoes that I have sent & nor have I received any communication.

I was provided the complaint number, when I insisted for one (when I called your office) Complaint No:681418. This was given by one Mr:Vikram who also confirmed the receipt of shoes.

Also, only I had to make a call to your office number...[protected] & each time I was made to wait for at least 15 minutes where as you take order through toll free number. It should have been other way around. The onus of responding to the customer lies with you.

You should at least have had the courtesy to inform me about the status of my complaint either through telephone or else through e mail, leave alone replacing.

It pains me a lot when I think a company like Bag It Today does like this. I am even mere surprised when none of you (addressed in cc) bothered to reply to my mail. Is it what Shri Prabhu Chawla speaks in "Sidhi Bath" or for that matter "Aaj Tak" the brain child of Shri S P Singh preaches.

I have very high regard for Shri Prabhu Chawala, India Today & "Aaj Tak" but I can not understand why everybody is mum on this matter.

I hope you will reply this time & address my complaint this time in order to keep your promise.

My 3rd and Final Reminder mail to all concerned in bagittoday
to [protected]@indiatodaybookclub.com
cc malcolm.[protected]@intoday.com,
Shveta.[protected]@intoday.com,
andrew.[protected]@intoday.com,
[protected]@intoday.com,
[protected]@intoday.com,
j.[protected]@aajtak.com,
shashi.[protected]@aajtak.com
date Sun, Dec 12, 2010 at 11:45 PM
subject Replacement of Reebok Shoes Regarding..Final Reminder..
mailed-by gmail.com




Sir,

Reference: Order Number: 0GA[protected] dated[protected]. Invoice No: ORA[protected]attached)


First please go through the attachments before proceeding further.


The first mail that I sent regarding this was on[protected].
I got confirmation of shoes being received by Bag it Today by calling to[protected] Bag It Today.
I have sent two reminders to which you did not respond.
I would initiate my own course of action if you do not reply to this mail & you do not know to what extent I can damage you (bag it today). I will expose you through all possible means (inter net forum & Consumer forums). It seems there is no meaning for the word honesty in your dictionary.

So far I have not received the replacement for the shoes that I have sent & nor have I received any communication.

I was provided the complaint number, when I insisted for one (when I called your office) Complaint No:681418. This was given by one Mr:Vikram who also confirmed the receipt of shoes.

Also, only I had to make a call to your office number...[protected] & each time I was made to wait for at least 15 minutes where as you take order through toll free number. It should have been otherway around. The onus of responding to the customer lies with you.

You should at least have had the courtesy to inform me about the status of my complaint either through telephone or else through e mail, leave alone replacing.

It pains me a lot when I think a company like Bag It Today does like this. I am even mere surprised when none of you (addressed in cc) bothered to reply to my mail. Is it what Shri Prabhu Chawla speaks in "Sidhi Bath" or for that matter "Aaj Tak" the brain child of Shri S P Singh preaches.

I have very high regard for Shri Prabhu Chawala, India Today & "Aaj Tak" but I can not understand why everybody is mum on this matter.

I hope you will reply this time & address my complaint this time in order to keep your promise.