Bag It Today — Cancellation of order and Refund of money

6 Reviews
 abhishek540 on Feb 15, 2013
My name is Abhishek Kumar Rai. on 6th of Dec-2012 I got a call from a Executive (as per him his name was Sachin Srivastava Mobile no-[protected] from which I got the call) of Bag it today that they have taken out some lottery for entire india and chosen 10 names whom they want to give some promotional offer and according to him my name was there (Since I had made few purchases from bag it today in previous times) then he said that for claiming your offer you need to do 2 transactions (2 holiday packages each costing 5998/-Rs 2Night 3Days holiday) and according to that person with this 2 Holiday packages I was supposed to get 1 Blackberry Bold 2 mobile and 1 Dell 15R Laptop free.

It was quite attracting offer so I got into his trap. I made the purchases of two holiday packages (Order ID : [protected] & Order ID:[protected] each costing 5998/-Rs)
then after the transaction I got a call ( stating to be confirmation call from Bag it today), the lady told me that I have made purchase of 2 holiday packages and with that I am getting a sunglass free then I said to her that according to the sales executive I am supposed to get 1 Blackberry bold 2 and 1 Dell 15R laptop. then she refused that this kind of offer is not there.
she told that Sir,Plz finally tell me whether you want this order or not. I said her to call me back after an hour so that in between I will speak to that Sales Executive. again I called up that sales executive, he said that this offer is there only for the 10 names which came out from the lottery and my name is there so this offer also applies to me.
after around 1 hr the confirmation lady called me then I said to her that your executive was telling That the offer is there for me.She said that this was not a right information then I took that sales executive in conference with that lady. there he said that as I had given him few referral names I would be getting that offer. and then he disconnected the call.
again the lady said that there is no guaranty that I get those Prizes, I would get those prizes only if the people reffered by me make some purchases from bag it today. Then I said to her to cancell the order since I was not interested in this kind of dealing.
That lady disconnected the call after saying that I would be getting a call within 48Hrs from bag it today confirming cancellation of orders.
I waited till next three days But I didnt get any call from bag it today.Then I called up Bag itToday Customer Care and enquired about the status of the orders (I have the full audio clip of my discussion at that time with the executive where he confirmed that order was not under process and took a request to cancell the order, If it is required I can give that audio clip to you). The executive told me that the Orders are not under process since they have not been confirmed by confirmation department. Even then also I told to that Executive to cancell the order and he raised a request for cancellation. after two days of this I got a mail and SMS stating that My Order has been dispatched and dispatch details were given.

I returned the delivery and it was received back at their warehouse after few days.
now I am asking the refund of my money But Bag It Today is telling that refund is not possible, I have to make some purchase of that money from Bag it Today That is the only option.

It has been nearly 3 months I want my money back, please help me Out.
My mobile no is [protected] and E-mail is
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Comments — Order Cancelled After Confirmation


I had purchased a Nokia Phone on
order id: [protected]

I used a coupon code as sent my them in a mailer.

I got a confirmation mail and a call as well

Also received a confirmation of the shipping on mail

Then they cancelled the order without confirming with me mentioning wrong coupon code usage.

Seriously pathetic service. They should take care of their technology and marketing services.

Now my money is stuck with them for refund.

I would say never trust mailers from bagittoday. Stay away. do not transact

Yes, real report had been made. I had also to struggle for doing same thing. They are all offspring of street beach. They should be ashamed I see. The company should be banned.

BagItToday — Refund Value

I am very much disturbed with bagittoday as they told me they are going to refund a value of 2,32,000 on making a payment of Rs.12899. I made the payment on 7th of december and still I am not recieved the refund value.
Dear Mr.Ray,

We have come across your online complaint registered on

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have taken the matter with the concerned department to get your issue resolved and we will get back to you as soon as once we receive revert from the same.

Further, we would also like to inform you that, we will update you the status through your e-mail id.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards
Kashifa Khan
Online Support (Bag it today)
Dear Customer,

This is with reference to your complaint registered with us against your order id - [protected], [protected].

As per your tele-conversation held with our customer care executive on (18.03.2013), we understand that your Query against the aforesaid order has been resolved up to your satisfaction and the same stand closed in our records.

Query – Related to order

Proposed Solution – As agreed by you over the phone, we would credit your Bagit Today account by issuing credit points of total order value/sales return value.

Credit Point Value – (5998+5998)

Order Value – 5998+5998/-INR

Product name/s against which credit points would be provided – Affordable holiday package 4days/5nights

Product details – Affordable holiday package 4days/5nights

Please note: - that your account will get credited against the aforesaid order and once credit points are issued, you will not be eligible for the above mentioned product/s & refund related to this particular order. In case, you find any dispute in above communication, do get back to us within next 24 hrs else your account will automatically get credited.

Assuring you of the best possible services, always.

Thanks & Regards
Kashifa Khan

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    Bag It Today - Cancellation of order and Refund of money