[Resolved]  Bag It Today Holiday Voucher — Cheated by Bag it Today

Address:New Delhi, Delhi

1. On receiving a mail for bagittoday, I booked a holiday package on 23rd April 2013 paying Rs.3999 through my bank vide Order No.33009198. The same day I was confirmed that I would be receiving a gift (either a suit length / sunglasses / strolley bag) and to select the same I would be receiving a mail. within 24-48 hours.

2. On 25th April 2013, I received a call from Mr.Kunal Roy having Employee Code 493528, from landline number 48487110, who, stated that as a jackpot offer, I have been selected for a gift (either a Sony LED 22" / Sony Ericsson Xperia X2 / HP laptop) but to receive the same I need to pay Rs.3999 additionally which would be refunded back to me along-with the gift. He assured me that this offer is from a reputed Group and I need not worry at all for this. Accordingly I booked another holiday package on 25th April 2013 vide Order No.33010355. He also informed me that I would be receiving a verification call within 24-48 hours and a mail within a short time which would reflect the same. Mr.Kunal Roy also gave his mobile number to me which was [protected].

3. Unfortunately, I didn't receive any such mail and on subsequently calling up the customer care, I was informed that no such scheme existed. Then I called up the mobile number of Mr.Kunal Roy which again was a fraud as no Mr.Kunal existed on that number. Again, on calling up the customer care, on the contrary I was asked that how could I believe in such an offer. In other words, they conveyed that one should not believe a word of what their executives say although it might be a reputed group. And my fault was simply that I trusted these guys due to the name of organisation.

4. When I came to know of this fraud, when I received the verification call, I denied the booking and claimed my money back,

5. But as the intention of the group is simply to collect money, I received a call from one Mr.Rajiv Khanna, who stated himself to be a Senior Manager, on around 27th April afternoon from Telephone No.66572910. He asked the reason of my cancelling the booking and apologized for all inconvenience occurred to me all this while after I narrated all what happened. He informed that there was no such promotional offer and I was informed wrongly by the executive. He also acknowledged that yes, Mr.Kunal Roy, having Employee Code 493528 did exist in the loop. He sought some time and after some time he again called up and informed that as I was a valuable customer, as a goodwill gesture, the company has agreed to provide any of those gifts, though that scheme didn't exist.(either a Sony LED 22" / Sony Ericsson Xperia X2 / HP laptop). He further sought my option and I confirmed him for a Sony Ericsson Mobile. When I asked the refund of money against the booking on 25th April, which too was assured to me, he further agreed that discount vouchers to the extent of Rs.3999 would be provided to me but the money would not be refunded.

6. He further informed that to be entitled for this gift, I would have to proceed with the order during the fresh verification call, which earlier I had denied. Though I did not agree to it but again he assured that he was a Senior Manager speaking and not any sales executive and as it is a reputed group I need not worry.Going by his words and trusting the repute of the name I verified the call.

7. Since then, I have not received any mail or call regarding execution of above orders leave aside the receiving of gift. More so that whenever I have tried to call back the so-called Senior Manager, Mr.Rajiv Khanna, he has never attended my call. After I speak out my name, the next message i receive is that he is busy on other line and would call back shortly. But that never happened. Of course it was not to happen coz the intention of the group was just to extract money which earlier was denied by me. Once the money was received, it was Good Bye.

8. Thereafter, I have sent mails after mails after mails, which are duly being acknowledged but every-time I am being assured that the issue would be resolved. N number of times I have spoken to Mr.Abhinesh, who every-time assures me that the issue would be resolved but nothing has happened till now.

I really fail to understand that how such a reputed group ignores the grievances of its customers and no action is being taken. Every-time i call up I am just informed that my complaint has been forwarded to the Senior Authorities and they are looking into it. Its a shame that a few personnel, just for some money, are cheating the customers and the Management is sitting silent over it, probably they are also not bothered about the customers. All they want is collection of money.
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Aug 13, 2020
Complaint marked as Resolved 
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Mobile Store — No refund of money paid for Holiday voucher

I have bought the Sony ericsson mobile through mobile store on which i won 2 n/3d holiday package. After i opt for the package they told me to pay Rs. 720 for breakfast charges which was not mentioned on their travel voucher. Thereafter i have provided the dates of travel two months in advance. However due to some medical reason i could not travel on those previously given dates however intimation about rescheduling the trip was given to them one month in advance. But this time they started asking for cancellation charges of Rs. 500 per night. I said it will be too costly then they have changed it to Rs. 500 for entire package which is similar to some roadside hawkers bargaining with the customers to sell their products.

When i show my readiness to pay rs. 500 they started cripping that now it is not possible because dates have already passed and started blaiming me that you have not given dates in advance. Whereas i was already communicating to them one month in advance and i have the proof of all correspondance with them.

When i asked to refund the money paid by me i.e Rs. 999 + Rs. 720(breakfast chrages) they simply replied that it is not possible to refund the money. When i lodged complain with mobile store about this they have arranged for conference call between thier own travel agent and me but the result were same that is they were not ready to refund the money paid by me eventhough i have not gone for travel package.

Request you to take strict action against such corporation in the general interest of public and do the justice by helping me out in getting the refund from these white collar robbers.

Bagit — Money debited, product not delivered more than 2.5 months

I have done an online transaction on 1st June with bagittoday.com and money was debited and I got confirmation(Order Id:[protected]).When I called them after few days they said they donot see any order in the system and they need to punch it now and it would take another 3 weeks for which I told them to cancel the order and process my refund. The executive agreed and said that it would take 2-3 weeks for that and I said ok. After few days when I followed up they said they are processing it and I it would take few days for me to get the courier and again I informed them that I have cancelled the order and I had requested for the refund and they said okay sir no problem we wil refund it. Again after few days when I contact them they said Order is dispatched, and when I explained them they said they will process a credit. This is been going on for 2.5+months and everytime Iget similar reply. They have gone to extent of saying do what you want we cant help it. Cust care is not escalating it to their supervisors nor provinding any alternate contact. I have entire string of e-mails and also I have recorded one of our converation wherein they have agreed it is their fault. I told them that I am going to produce all this to leading newspaper and they said we dont care. request you to take this on priority and provide justice. This infact I understand belongs to a leading brand India Today.Please let me know what is the next course of action for me.My contact number [protected]

Bagit — Cheated of Holiday Package

Hi,
My Cousing and me were sold the Bagit Holiday package of Rs.7000/- each with the booking ids: [protected] & [protected] with the promise of confirmed Orange County Coorg booking. They even confirmed the same through their official email id stating that if 2 packages are purchased Orange County would be provided.

After booking we sent across 2 - Rs.750 vouchers for booking it. When we contacted them post sending the documents and DD we were told that it was not possible to provide Orange County and were told that we can claim refund instead. For past 10 months we have been following up for the refund to no avail. After 4-5 months they told us to send back some booklets which was sent to an address provided by them in Oct. Post that we tried following up for refund but were told that the booklets never reached.

Not sure what all the fuss is about with those good for nothing booklets which just has different destinations details!! If their intention was right from the beginning it wouldnt have taken so much time to refund the money.

I havent seen replies to my emails either. I am cheated by Bagit. I understand why they start such ventures... The whole idea is to cheat people of their hard earned money. No business ethics.

Regards,
Sujeet

Bagit today holiday — Cheating by Bag It Today Holiday

I purchased 2 holiday vouchers from bag it today holiday for Rs 7,000 each from their sales agent Rahul Malhotra in Sept 2011. I was told by the sales executive Rahul Malhotra that if i purchase 2 vouchers i will get a Blackberry Curve Mobile free. Because of this offer of free Blackberry mobile i decided to buy 2 holiday vouchers and paid Rs 14,000 in total. My Order id are :- [protected], [protected] and Package booking id are:[protected],[protected] for the 2 vouchers. In Oct 2011 i received a call from someone called Neha from bagit today blackberry department saying that my blackberry has been dispatched. But it has been almost 9 months now i have still not received the free blackberry mobile. When i called the customer care team several times i got the response that either i need to provide 15 references or buy 15 vouchers in order to get the free Blackberry mobile. I feel cheated by the Bag It Today holiday group.
Please take action against the company and help me get my free blackberry mobile as promised by the company.

- Karna Jalan
[protected]@yahoo.co.in
Ph - [protected]

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