Reliance Digital Complaints & Reviews

I bought A/C from Reliance Digital Korum Mall Thane. Scheme was free installation of A/C . Post A/C got delivered when we followed up with service department the A/C person told me that there is charge for installation. When we argued he talked very rudly and asked me to contact call center. We tried a lot to contact call center but no one first picked phone and later response was that installation means on inspection. I have to get my personal to prepare A/C duct as per shape required( while my A/C duct is ready only he has to fit and fill the gaps as size might not be exact).

to big tv
some days before morning when I switched ON the receiver ,I Got "First setup" screen and I pressed OK.Signal Quality is shown as "good".But ,STB Failed to find any channels and showed "Type (2) Error".Now ,I call the big tv customer care they said within 48 will solve they said but after 1 week also still not solved
my smart card no[protected] complaint no[protected]
so kindly let me know what Type (2) Error and the solution of it

IS THERE ANY NEED TO PAY FOR A MALFUNCTION OR ERROR CAUSED BY THE PROVIDER.
Sounds like a theft if its happening. This is what i am going through with BIG TV.
Big TV updated the firmware software of my settop box for graphic modification but after that my settop box is restarting every few minutes. called the robort customer support people who made me reset the settop box many times but the issue was not resolved.

I think reliance send some virus software for making revenu.

Now after many complaints the local servicing agent called me and told that i have to replace the settop box and i have to pay 800.00.

Really sonds like a mordern thief who makes revenue by harrasing the customer.

DO I HAVE TO PAY FOR A VIRUS CREATED BY RELIANCE?
I think poor customers who are not aware of technical knowhow might have paid 800 rs for fixing the virus update.

REALLY A REVENUE MAKING EVENT :-- COUTESY RELIANCE THIEF.

If i was not having technical knowledge i would have been paid this.

why i am writing this is to inform all customers about the revenue event counducted by reliance big tv. please dont fall in hands of this thief.

thank you for reading

Dear Sir
I have a Big Tv Dth Or Smart Card No. Or My M.no. Is this[protected] M.no-[protected],[protected].
My Problem is I am No change my chanel or i registerd min.20 Complain in Your Customer Care .But My problem is Still pending.Or My complain is everyday close by Your Customer help desk.
So I am last time Ask. R u not slove my Problem.
So plz do the needful


Suresh Kumar
Add- Madhopura Post-Shyampura(east)
Dist- Sikar(raj.)
M.no-[protected],[protected]
Email- [protected]@yahoo.com,[protected]@ibibo.com
Regards.

Sir,
I am NARENDRA KUMAR working in Employees Provident Fund Organisation, Head Office, Ministry of Labour, Bhavishya Nidhi Bhawan, 14, Bhikaiji Cama Place, New Delhi -110066 as Section Offficer .
On 27th April, 2010 two MBA Students(both female) namely:TANVI([protected])& SARIKA([protected]) came my office and told that Reliance Big TV has launched a shceme for who has more than seven years experienced or if your cheque book contains tag No.10. I told them that I am not interested because I am paying Rs.150/- per month to my Cable operator.
Sir, after that both of them told me that if I take Reliance big TV from open market it will be at the cost of Rs. 3790/-. Now, because tag no. of my cheque book was 10 so they said here is a special discount for me for Rs.2000/-. They also told me if I take this facility in the name of my wife then 10 audio channels will be free and 4 months subscription will be free. There are three shcemes under which channels will be provided:-

127 -- 97 channels
149 -- 114channels( I had taken this scheme)
165 -- 125 channels

and it is also told after that only 125/- will be payable for recharging the coupons in every month. Both of them were from M/s. S.R. Sales Corporation,201, Office No.1, near Indian Oil Petrol Pump Naraina, On explaining the scheme, I asked them that whether it is not available in open market with the authorized dealers in same cost. They said no uncle if you buy from authorized dealers they will charge Rs.3790/-. It is also told me that it is Silver Plus Pack+10 audio channel and MPEG-4 with (D+S+R+LNB+S)(I don't know full form of these abbreviations ). They also told that it will be installed within one week. I given them a cheque No.518020 dated: 27-04-10 for Rs. 1490/- of SBI.
Sir, when I enquired from the open market and authorised dealers of Reliance Big TV, they also told me that yes the total cost is Rs. 1790/- and same facility is there. I have also enquired from the authorised dealers of Reliance Big TV, they said if you take from them it will be only 1650/- including installation charges. After knowing the same I surprised with sorrow that I have been cheated by a fraud Company and fraud representatives. When I contacted to both the girls, they said no there is no scheme in market to provide it in Rs.1790/-. Sir, it is also noticeable that I told them that my TV set is a old model and there is no point for DVD players so how can it will set up with my TV set . They said no uncle there is no question to old or new it will be set up every model. But when Engineer of authorized dealer visited to my house he said that your TV set is old model and there are no any facility to connect this big TV connection. For connecting the same one SR cable for Rs.100/- is required. I paid to Engineer Rs.400/-. Sir, its mean that total Rs. paid by me are 1890/-. I had also enquired about this from Customer Care Service of Reliance Big TV on toll free No.[protected], they informed me that this is a fraud Company and there is no business partnership with Reliance Big TV. So you lodge a FIR in the Police Station against them and take legal action also.
Sir, now I am coming for main gists of the case:-
(i) Whether S.R. Sales Corporation is a business partener of Reliance Big TV.
(ii) Whether it is a fraud/cheater to cheating like us people through college student.
(iii) Whether Reliance big TV is not available at the cost of Rs.1650/- with installation charges from the authorized dealers.
(iv) Why this Company given me false information about the scheme.
(v) My neighbours have gotten Reliance Big TV dish for Rs.1650/-.
(vi) When I contacted to Mr. Wasim Ali Executive area Manager of Company for enquiring these querries, he also told me false information that monthly subscription will be only 127/-(125+2Tax).
(vii) Whether Mr. Wasim Ali-[protected] and Director-Mr.Vikas Dua-[protected] are induldged with these type of cheating acts by breaking the trust of people and also in the act of downing up to a reputed Company i.e.Reliance.
Sir, I demand that a strong action should be taken against this Company and its Executives and declared it as "blacklisted". I am frustrated so I have no interest on Reliance Big TV. I therefore, request you to direct to the Company to return back my whole money of Rs.1890/- immediately and disconnect the connection .I will hope that justice is alive in the Kalyug also and it will get to me immediately.
Thanks,
NARENDRA KUMAR
[protected]

I purchased a new Laptop from Reliance Digital ( Shipra Mall Gaziabad) and i got one Antivirus CD and One Game Joystick. My concern is that when i tried to install the CD to my laptop it was not installed proper and error given invalid License key. Then I uninstall the Software immediate but my system was crashed cause of antivirus CD then I realize I should not trust on free offer and gifts. after that I contact to reliance digital and they told me they are not responsible for anything after sale even for my laptop also they suggest me to directly go to the Service center of relative Product. It was very shocking for me. Their behavior very rude and ignoring nobody can tolerate that kind of misbehave. I was asking why you people give me an unused and harmful product to me then they were suggesting me for please buy a new Anti- virus for your system to us. After sometime they are trying to embarrass me because they are too many there and I was alone. they know nobody can take action against them and Company will responsible for that not they are I think Reliance spoil goodwill in front of me .because of there irresponsible employees behavior. I believe if any reliance responsible person is reading this then he or she should be realized sales is not a big deal reliance should focus on service as well because a consumer can buy and thing from anywhere but he or she will go with quality. If possible then take action against MR. Prem Chand he was a real bad impresser for reliance digital there. Thanks in Advance.

VOLTAS - One of the most trusted brands in India. Whenever an Individual thinks of purchasing an AC in India : VOLTAS is a recommended brand thought of . As an individual when we buy high end electronic items, we have our trust in the brand and same is perceived to be delivered by the company both in terms of after sales service and products.

As an individual when I purchased VOLTAS VERTIS SPLIT AC 1 tonne just a month back, from Reliance Digital, Korum Mall, Thane . I also thought of the same. But I was actually wrong. It is said first imporession is the last impression and the alongwith the retailer from whom we purchased has completely betrayed my trust. We placed an order on 26th Mar'10 and took the delivery on 8th Apr'10 and since then there is no cooling one or the other problem is going on cropping up on every new day.

Initially when the technicians came to install it they installed it wrongly due to whicvh there was gas leakage and then later they found some wiring problem and then later again when there is no improvement the technician from Reliance says that VOLTAS will handle it now as it is compressor problem. Now when I speak to the Manager of Reliance Digital , Thane (the place from where we purchased the AC) says that VOLTAS company will replace the compressor and give it to you.

My question is if any other parts were faulty I would have agreed for a replacement but COMPRESSOR is the heart of the AC and how can I accept a machine with replaced heart (compressor). I asked them to deliver me a replacement for this AC but Mr Asif Manager at Reliance tells me very coolly "Yes madam we will try to get the compressor replaced and after that if any problems then we will replace it with a new AC".

Does this mean there are going to be more faults coming up in this machine. As a customer we have agreed and abided to all thei terms & conditions at the time of purchase i.e. paid the entire amount in advance and then taken the delivery . Then why so much hesitation for replacing a 1 month old faulty AC.


I have taken the number of VOLTAS ASM from Mr Asif but the ASM is not attending to any calls maybe he is avoiding. VOLTAS engineer visited our place and have taken the compressor.


Am I wrong in asking from them a replacement for this faulty machine whose comporessor is dead. Which means they will replace the AC with another compressor whose life god knows for many month or days or years it will live.

I request the readers to please write your views if you agree or not with me.

After paying a hefty amount how I can continue to use a AC whose compressor is replaced in a span of 1 month .

Sir,
I have purchased two window A C s ( 1.5ton capacity) of VOLTAS make from Reliance digital on 24/1/2009 with one year protection plan after one year warantee.
One of my AC is now not working and even after lodging the complaint with Reliance digital, more than 10 days have passed but the same is not attended and the response of the concerned staff is not helpful.
Surendra Pal H-302, Anupam Apptts, East Arjun Nagar, Shahdara.
Mob No [protected].

We bought APC UPS along with battery and trolly on 7th April'2010 from Reliance Digital Gurgaon. They promised delivery of the same on 9th April and installation next day, for which they charged 500 Rs even. Despite the repeated follow ups with the store and their service head Mr. Choudhary ([protected]) They did not send any engineer for installation after some time Choudhary even stopped responding, picking our calls. Then we visited store after unsucessful attempts to get it installed there we spoke to Mr. Varun ([protected]), who again promised of getting the UPS installed . After many requests they send engineer who certified that the UPS and Battery are defective products and will be replaced. When we spoke to Mr. Chaudhary and Varun they again ensured and promised us that they will replace within 2-3 days. But even till today they didn't replace our products.

We bought this product becoz of frequent power cuts in Delhi and for my father, who is critically ill and under observation.

We are still following up for replacement and instllation o[censored]PS n battery. What action we can take against them now? Can anyone help?

Please reply

Mati

i recharged yesterday with rs 200 but still there is no picture on the t v . hope that quick action would be taken.
thank you

I purchased 5 Star rated Hitachi Split AC on Monday, 12th April 2010.
- First the delivery was not accurate it reached during night after 9PM. The condition was poor.
- Two days passed no installation.
- Third day- Young untrained technicians came and opened the unit both indoor and outdoor with no regard to the unit. So every where there are scratches.
- One technician broke the nut while tightning.
- Left hole uncovered - a sign poor installation no regard to customer.
- Left the whole installation incomplete and pushed away.
- The pathetic customer service number[protected] which does not care to address the phone calls.
- So spending 38000 rupees and my time and technicians time is gone in vain and still waiting to see some thing happen.
- So much negligence, arrogance, and what not. So they made me scapegoat

Reliance Digital World are a bunch of cheaters and their service is so appalling that i even hate to enter their stores.

I am an avid apple fan buying whatever new is launched. On 06th April I bought the newly launched Apple I phone 3gs, and unfortunately the microphone was not working, but these reliance digital guys are not getting the phone replaced and their behaviour is outrageous(Their manager Deepak Walia is the most unethical and ill mannered guy i have ever met who knows nothing about selling, and only reliance digital can recruit such people). They are acting as if they have done a goodwill by selling me the phone. I have not even got my phone back. i think it is their policy to rob customers.

I feel all of Mr. Anil Ambani's companies are but the same.

If others have found similar experience, kindly share it, because i am moving to the consumer court as well.

You can contact me at [protected].

Never buy from Reliance Digitial, Hyderabad. We purchased Samsung AC from Reliance Digital and from that day onwards we have been harassed by the installation people. They promised to do the installation within two days and from then on everyday a person calls and informs that he is going to come in the evening for installation but nobody turns up.This has been going on for over a week now.

Nobody cares even if you call the customer care as they promise but nothing happens after that. The customer after shelling out big amount on products is left at the mercy of these technician. Once the sale is done this place does not value the customer nor his time.

The AC is still lying at home and will probably be installed by winters!

I bought Portable Hard Disc from Raliance Digital Store. It got corrupted in 2 months. Now they are not helping to replace it they don't have its manufacture detail, its Chinese product. And to fix it they are demanding some money.

I was assuming this Reliance Stores are working like a company but actually there are responding like a corner shop. Its very painful experience with this retailer.

To whom it may concern

Respected Sir/Madam

With several follow uos till date didn't received the Cheques.It is very unfortunate that i residing at kolkata several times vcalling the Mumbai PF office but not getting any positive response. I will be very obliged if i get the cheques as early as possible. My Acct no is [protected].

For the ref My Name along with my Pf no's are here with.


70033023 SUSMITA BHATTACHARJYA 3/1/2008 MH/210237/454 Reliance Entertainment Ventures Pvt Ltd

70033023 SUSMITA BHATTACHARJYA 01/04/2008 MH /BAN/ 49657/ 216 Reliance Big Entertainment Pvt Ltd
Waiting for your possitive response.
Regards

Susmita bhattacharjya
[protected]

I bought a GE COrdless phone during 18/06/09 from Reliance Digital on Cunningham Road Bangalore.For the last one month, I am running around to get sevice done from Reliance RESQ in Bangalore.

They have been committing wrong information, GE ( the great Big Company) not responding so on and so on...Also Reliance RESQ Malleshwaram, Bangalore line[protected] is barred from incoming calls (The great Reliance Commincations is telecom operator)... at least on 18th and 19th (till 1145 am when I am writing this). So I feel extremely bad about this service and there is no gurantee/confidence that these guys are going to resolve this issue.

So pathetic, suggest not to buy any digital product from these stores.

I HAVE PURCHASED THE MICRO OVEN SAMSUNG M.W.O 73 VD / GRIL ON DATED 24/01/2010 FROM RELIANCE DIGITAL LTD., CUNNIGHAM ROAD, BANGALORE - 52. ON THE BOX THE MRP WAS MENTIONED RS. 5,890/- BUT THEY HAVE CHARGED EXCESS RS. 100 AND I GOT SCRATCH CARD RS. 300/- THAT ALSO THEY HAVEN'T GIVE. SO PLEASE KINDLY TAKE NECESSARY ACTION, THIS IS THE SECOND REMINDER.

THANKING YOU,

H.S. SURESH
CELL # [protected]

Hi, The shock for me was from the representative of VOLTAS during the installation of A.C. He charged me Rs.650 (550 for installation+100 for purchase of an electrical device which supposed to be in the list of free accessories). Reliance sales representative promised to offer free installation during order booking, but later she were arguing as if she didn't offer it. This is a real cheating just to increase their sales. This kind of cheatings will not help to have long-run fruitful business. Hope to receive a good response for this from Reliance.

- Venkatesh

I have purchased 3 nos.of cash card of Rs.100 total of Rs.300,when i am going for recharge through mobile their is only one card is active and rest two is temporarily inactive the serial no. of the cards [protected] & [protected],after talking with Big Tv customer care they replied that I have to wait for further 24 hour to recharge or buy new cards again,my question is
Why do I buy new cards to restore the connection ? or why do I wait for 24 hours to recharge?
Who is responsible for this inconveneyence?

Please look after this.

IN LAST 4 DAYS 3 DISTRIBUTED BY RELIANCE BIG PICTURES HAS COLLECTED 100 CRORES BECAUSE THEY HAVE INCREASED THE TICTEK PRICES BY 100%. FOR EXAMPLE A MORNING SHOW TICKETS IN KHARGHAR NAVI MUMBAI AT BIG CINEMAS HAS GONE UP FROM IRS. 60 UPTO IRS 130. THERE ARE SIMILAR PRICE INCREASES ALLOVER THE PLACES.
THIS IS CORPORATE THEFT. PLEASE ACT BEFORE THIS COMMON MAN ENTERTAINMENT ALSO BECOMES UNAFFORDABLE