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[Resolved]  Bluedart Express — POOr Service

I am Vikas Deep Vir . An important document was despatched by British Council to me but by mistaken Blue dart courier service despatched that document to its Gurdaspur office instead of Batala. Although the address was absolutely correct, i recieved a call from employee of blue dart to recieve that courier from gurgaspur office and threatend me to send back that courier and then it will take the period of one month to deliver at right address.
[protected]
[protected]@yahoo.com
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  12 CommentsShareTweet

Comments

Still i didn't receive my parcel which is dispatched on 3rd Aug. One of the poor & worst service
hi my name is banjit singh when i was called up in siliguri branch (blue dart branch)they picked the call and not answering.the all are busy in gossping each other.still mine package is not deliver.so please take some serious action.
In response to the Way bill no: [protected] and Reference number:[protected] have deeply hurt to state that your services and the claim you make are useless and have no relevance of what you pose in practical. The Suggested time by you for accepting the crucial shipment from HDFC bank was 12:30 to 2:30. When that time frame suggested by you was violated i tried to get in touch with the Call centers of yours. Pathetically your Mumbai Blue dart office couldn’t give me back the right number for Pune office. i got that from the Just dial. After getting the right centre number from them i got that the shipment is with JM road branch of the Blue dart. After getting in touch the JM road office they said they will get to me back with the number of the Delivery executive.
After 4 failed attempt i got Mr.Ramakant on phone from the JM road office. He said that the shipment is with Mr. Ramesh and said he will deliver your package. Even after 5 hours the committed time by you when i insisted for the cell number of the Delivery executive he said very rudely that he does not have a cell. He has not got back to office and the Company (Blue Dart) does not provide executives with cell phone. Was more unprofessional was the way the guy as talking and the kind of processes he said is being followed in a reputed company like Blue dart. Am holding an SME account with Blue Dart and think should not continue and suggest the same to others. Also will like to escalate the matter through you and customer forum. Also will send the same feedback to HDFC from where i get regular shipments, as they are our esteemed clients. Let me know how I can get forward to this regard. Also the action taken against all the people involved in the entire trail.
My web bill no [protected] has been dispatch on[protected] from Channi to Navi Mumbai but still I am not get it.
Nobody call me to collect the package(credit card) sent from HDFC bank.Now My web bill no [protected] status is Prohibited Area-Entry Restricted
Contact Customer Service.Nobody came to delivered the service and it has auto generated to Prohibited Area-Entry Restricted.
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Blue Dart — poor delivery services

I have ordered a product from 99labels.com & they deliver it via Blue dart courier service.
As i lives at the distance of 25km from chandigarh, i know it earlier that the courier service will not deliver here. so after the mean time i called at office in sector 8 chandigarh & asked about my consignment, they told me that product is recievd over there & i asked them to keep it i'll collect on monday as that day was saturday. but when i visited there on monday they said that your courier is sent back, they even called me once to inform, then i talked at the place from where i ordered that product & they redispatched the product, same happens again. The courier agent dnt make me a single call to inform & when i asked them they said that its sent back again. I'm really got frustrated from their service. It should be improved and legal action should be taken against them.
Thanks.
u not picking any call...
awbill no:[protected] , Not able to deliver the courier in Chennai-107 pincode with clear postal adress.
It shamful that this company is not capable to dliver a letter in chennai city.
WE HAVE NOT RECEIVED THE DOCUMENT TILL DATE AGAINST CONSIGNMENT NO [protected].EVER CUSTOMER CARE EXECUTIVE ALSO NOT RECEIVING MY CALL.VERY VERY POOR SERVICE.
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I m 100% agree with you. really really very very very poor...and they harrass to customer till customer go to their office and ask for courier..even not picking up call or not gives any update on call.

Sameful...I believe many other domestic courier company who are really follow their ethics and try their best to deliver it asap although they are not commit timeframe.

I am more happy with small-scale courier comapany in my region.
Item not dispatched and i got no call from blue dart and now my web bill no [protected] status is Prohibited Area-Entry Restricted Contact Customer Service.
Hi..my name is Bhupal . When I tried to contact Bluedart customer care..they are not answering my queries properly and few employees
are disconnecting my call during my conversation. Bluedart courier dispatch person not contacted me before dispatching. Please take action on Bluedart. Worst Service...Worst service!!!
I m resident of Siliguri.. I m calling since morning bt to no one is receiving and responding.. I didn't like it this negligence.Plz help
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    Blue Dart Express
    Customer Care Service
    Customer satisfaction rating
    8%
    Complaints
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    696
    Blue Dart Express Phone
    +91 79 6612 1212
    Blue Dart Express Address
    Shalimar Co-Op Housing Society Ltd, Ashram Road, Ahmedabad, Gujarat, India - 380009
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