[Resolved]  Bmtc — complaint against BMTC bus conductor

Dear Sir/Madam,
I am P Nageswara Rao, senior citizen residing at Whitefield rd for past one year. I am aged 64 years and my wife is of 59 years age. On 21.10.2013 we travelled from Hopefarm Circle, Whitefield Road to KBS bus station by Volvo bus and the conductor issued two tickets with senior citizen concession (@Rs.60/- each) on verifying our PAN CARDS. From KBS bus station we got into another bus bearing regn No.KAO1FA1878 at 1.30pm for Yeshwantpur Rly Stn., BUT THE CONDUCTOR REFUSED TO give senior citizen concession saying PAN CARDS are not valid as id proof and only votercard is valid. I shown my tickets of Volvo bus and told him that we have been travelling by all bmtc buses with sr.citizen concession with pan cards, he bluntly refused to give concession on production of pan cards and said that I can complain any where and he does not care. Other passeners in the bus surprised at his behaviour. When the bus reache nea Yeshwantpur rly stn (on the side of 6th platform) on the main road only and there is no bus stop is seen, he did not make any announcement of reaching Yeshwantpur but stopped at a far distance from rly station and shouted at me saying “you know how to talk about rules but not getting down”. When I asked why he did not make announcement when the stop reached, he replied arrogantly it is not his job and it is my head ache. While allother conductors make announcements how he talk like that? Is he expected to talk so?. When I asked he refused to tell his name and badge No. first and when I noted the bus regn no. he told his name as Riaz and Badge no.as 2464, however I doubt whether he told the name and badge no. correctly. Such a behaviour by a conductor is not at all appreciated. We and another old couple had to walk long way to YPR rly stn carrying luggage. I request you to take suitable action against the conductor so that he stops his misbehaviour and behaves properly with public, especially with senior citizens. I request that the action taken may please be informed on my mail id nrao.[protected]@gmail.com.
Egds
P Naeswara Rao

Hi Sir,
I used to travel by Local Bus everyday from Shivaji Nagar to Nandi Durga Road (Which is in between Shivaji Nagar and RT Nagar). Bus Nos.112, 114A, 114D, 119 which is used to go in that route. Today[protected] i got 112 bus from shivaji nagar at 10.20 AM which i confirm with conductor whether it goes to nandidurga stop or not. That Lady conductor told me it goes so i got into that bus but after reaching Vasanth Nagar conductor told me it wont go to nandi durga road also driver take the other way to Jayamahal Main road. From there i want to walk 20mins to reach nandi durga stop. I asked to that Lady conductor why it not goes as you told in shivaji nagar it goes to nandidurga road. She replied with bad words harshly that it wont go now and get down here. I never seen Lady conductors using bad words in BMTC bus. So many buses which is used to go nandi durga road is not taking the route properly. Please take necessary action over this as so many people are affecting because of this route. If its not changing then my next step will be posting a letter to media about BMTC activities.
Bus No. 112
Bus Reg No. KA-01 F-2001
Date and Time: 27/11/2013 10:20 AM from Shivaji Nagar

Just before 30 min at 10:00 AM (31st Jan Fri 2014), I took bus from BTM Water Tank to Jayanagar 4th Block 60 E bus, bus number KA 01 F 8563. I gave 50 rupee to Bus conductor, the ticket actual cost is 12 Rupee, he asked me for change I was not having change, he should have tell me that remaing money I will give your shortly, but then he started shouting on me that if you don't have change why you get in BUS, then he took 50 ruppes and didn't give my money back and also no ticket. I told him many times please give my money back but he was not listening and also was not giving ticket. By that time if some one come to check ticket what should I tell, I asked give me ticket he told I will not give you ticket and again started shouting.

He doesn't know how to talk with a lady then a man in bus helped me and gave 2 rupees to conductor.

I was very upset with this behaviours that in a very good city Bangalore a Govt Emplyee(Bus Conductor) can behave like this with a Lady very upset. Please action against that driver. Because I am worrying if he meets me again and does the same behavior.

Thanks

Dear sir,
Myself amrutkumar
Was traveling from nagarbhavi circle to vijay through bus on 09 Feb 2014, in a time limit between 2:20pm to 2:50pm.
I experience annoying behavior of conductor in bus. Here i classify them in points:
1) i actually tend to look like bright skin guy like any north Indian, but perhaps i am not, I am kannadiga, I belong to hubli taluk dharwad district, he just assaulted me as if i am hindi speaking guy.
When i replied him in Kannada, he imitated his answer in my style, (actually my tongue is bit thick that i can't utter some words like kannada there are two types of shabda la and the other la).
I can't speak so he imitated in my kind of speak.
That was harrasing to me in front of everyone in bus.
The matter was he asked me to come back and stand back side.
I didn't recognize as he was particularly saying to me.
As i was with my brother and he was sitting so i was standing nearer to him. Approximately in the middle portion of the bus.
But i didn't block his way either.
Then when i didn't hear.
His words he try to speak in hindi and assaulted me as i mentioned above.

2) the bus had advertising banner sticked on upper transparent glass.
Because of which i need to bend down to get the judgment where bus was actually going.
I was wearing short shirt by the time i bend my hip can be visible.
While i was bend and watching outside he literally pinched my hip.

3) this one i observed.
Some group of North Indian non skilled workers got in to bus.
While they were buying tickets . They had shortage of one rupee changethe conductor was literally trying to put his hand in their shirts pocket.
When they said they don't have change. Conductor was demanding for star gutkha kind eating thing to them.
And he was trying to ask them in hindi like "did you got married" .
Which is actually none of his business. And those north Indian guys were not really known people to them.
As he is in bus as a conductor he don't have any right to get in to passengers personal things.

.
Conclusion:
I am man and they were also group of men.
This is not so serious problem to me at all.
I thought to inform you about this.
Because if he can do these things to us. What way he might behave when it comes to communicating with women passengers.
I just hope you should take my words seriously.
And should seriously take action or warn the conductor.
For a better Bangalore.
And safe Bangalore.

BMTC is known for its quality and safety in bus services.
We definitely don't want today's silly mistake to be excused.
As the same person may grow bad things in future.


(please find his photo in the attachment)
Photo is blurred but you can make out his face.
And he was not seemed to be wearing his identity badge either.

BUS NUMBER:
KA 01 F 9496

Thankyou
Hoping for your reply

Regards
Amrutkumar N K
[protected]@gmail.com

Sir,

I would like to state that morning I was traveling in BMTC Bus No.213 E (K.R. Market to Thokathimmana Doddi) in Bus No. KA -01, F-3538, Depo No.03 on[protected] around 9.00 A.M. The conductor was scolding me and public using vulgar words without thinking that even we are also human beings. Actually I was standing near senior citizen seat but the conductor scolded me in front of every one telling that I am misbehaving.

I kindly request you to take action against that conductor for not continuing such nuisance with public next time. Also I would like to know the status of this issue via Telephone call.

Regards,

Shivanna. P
[protected].

Sir/Madam,

This is bring to your kind notice that bus conductor was rude and abusive.

Bus Number: KA -01, F-8556
Route: Majestic to Uttarahalli
Date: 18th March'14

I would like to state that this afternoon I was traveling in BMTC Bus No.210, around 16.00 hrs. The conductor (She) was rude and used unprofessional and abusive language in public.

Summary:
I paid Rs 20/- for a Rs 12/- ticket and she refused to tender the change stating "I do not have change and if you need ticket, tender change and collect the ticket. If not get down from the bus (highlighting- she used unprofessional, abusive words and rude behavior) she also stated "You should have asked the permission before boarding the bus"- I'm in Bangalore since birth and never knew that I had to take permission before boarding the bus. She then again started abusing and shouting on me saying that if I don't have change I should not boarded the bus or asked before boarding the bus. I asked her to refund my money so that I can deport the bus; conductor started shouting and refused to refund my money as well telling she can't give the money nor the ticket.

BMTC Inspection Team - Where are we on this???

If this is the case for a person who is residing in Bangalore for about 20 years, then what about the people who has come from other part of the cities.

Atithi Devo Bhava - Guess Indian Gorv should revamp their saying.
I’m sure, I will not receive a call or reply for my complaint.

Name : Murali
Contact Number : [protected]

I boarded the bus, 335E ( Bus # KA 57 1199 ) at Richmond circle at 6:40 AM on 10 April 2014.As the bus moved, a few passengers boarded the bus at Rajeswari bus stop. Within a minute the bus reached the next stop that is HAL considering it was early hours and no traffic.2 TCs(one was Shashoda from Shathi Nagar Bus Station) entered the bus at HAL.By then the conductor did not get enough time to issue tickets for all the passengers.As the TC entered the bus and started checking, she figured out that 3 people had not been issued tickets.Being a sensible officer, she should have analysed the situation but in turn she started abusing the passengers for not taking the ticket before stage.

Only thing she spoke was the passengers should have the ticket before the stage.How are we passengers suppose to figure out the stage? In a matter of 30sec-1 minute how many tickets can a conductor issue?

Even though the entire set of co-passengers tried to explain the situation to her she did not bother to hear.All she did was abusing the passengers and conductor for no mistake of theirs.

Ultimately she fined the 3 passengers for Rs 500/- each and conductor was fined Rs 3000/-.

I would request the BMTC to take strict action against such senseless officers whose main intention is to make a collection and not hear the public.

I have a complaint against the conductor of bus route number 314, registration number KA 01 FA 1120.
today I have traveled by this bus the experience has been bad. first time the conductor suppose to sit on my lap and second he did not give back the complete change.and he started argument with me and he was doing this thing with almost every passenger, since I did not have Rs.4 change, I gave him a Rs.20 note. For this he said he wants the exact change or I should get off the bus.And I had to get off the bus.

Dear Sir/Madam,

I travel in BMTC A/C volvo bus from Graphite India stop to SJR stop and vice versa everyday. The bus fare for this route is Rs.15. I really find it very difficult to give Rs. 5 change, most of the time. If am not giving the exact amount(say
I give Rs.20), the conductor is neither ready to accept it nor he
will not give the change due.This issue is faced by almost every people
traveling in this route. Kindly take appropriate action on this.

[protected]@mybmtc.com
Sir,
My Wife with children bought 3 daily bus passes from a conductor bearing Nos SJC. 0029962, 0029963, 0029964 of face value Rs 70 (Rs 55 revised Rs 65 and again revised Rs 5), Instead 3 Tickets of Rs 5 The conductor Issued Rs 14 and Re 1 ticket along with three passes.and collected Rs 210/-.While return journey the conductor of bus No KA 01 FA 2353 Route No.221 G Refused to allow to travel with thees daily bus passes and forced to get down from the bus at Night after 10 PM.At the time she doesn't have enough money to buy return journey tickets collected some money from co passengers and purchased three tickets of face value Rs 21/- each and continued journey.Now we got confused which conductor is right and which conductor is wrong.who done the mistake.if there is any cummunication gap pl check.I want reply soon.

This is for your kind information and action, This should not be happen to any body in future, Passengers are valued customers,


With regards
Vijaykumar s
+91 [protected]

Today I boarded at Volvo bus no.825 which was going from Majestic toward Hebbal at morning 9am. Bus registration no. was KA-57-F-973. My destination was Palace Ground. When I got up to get down at Palace Ground the driver didn't stop the bus saying there were not many passengers to get down so he cannot stop it there I need to get down at next stop which was Merki Circle, despite of requesting him several times he didn't stop the bus and I had to get down at the next stop. I possess a bus pass which cost 2250Rs. After paying this much amount is this the behaviour I am suppose to face and this happened many times earlier as well. Please take some action on this.

On 10.07.2014 between 8 am - 8.15 am bus reg number Ka01-FA5195 and the bus number is 500D.this bus stopped in the middle of the road to pick up a passenger without any indication and the place where the bus stopped wasnt a authorised bus stop
When the passer by people asked him he scolds everyone in kannada" nin amman, sule, thika muchkondu hogu".there are a lot of lady passengers in the bus and using this foul language is absolutely not acceptable.he even takes a steep left turn to hit my bike.is this the drivers bmtc has?very rude and arrogant people.i ask the authorities to kindly take severe action against driver n conductor for this misbehaviour.e

On 10.07.2014 between 8 am - 8.15 am bus reg number Ka01-FA5195 and the bus number is 500D.this bus stopped in the middle of the road to pick up a passenger without any indication and the place where the bus stopped wasnt a authorised bus stop
When the passer by people asked him he scolds everyone in kannada" nin amman, sule, thika muchkondu hogu".there are a lot of lady passengers in the bus and using this foul language is absolutely not acceptable.he even takes a steep left turn to hit my bike.is this the drivers bmtc has?very rude and arrogant people.i ask the authorities to kindly take severe action against driver n conductor for this misbehaviour.

DEAR SIR,
I WANT TO COMPLAINT AGAINST THE BMTC BUS CONDUCTOR, BUS NO. 285MA, THE CONDUCTOR OF THIS BUS ALWAYS CHEATING THE GOVT. AND THE PUBLIC . HE ALWAYS TAKE THE MONEY AND GIV THE WRONG TICKET, IF HE TAKES 12/- FOR TWO STOPS, HE WILL ISSUE 14/- RUPEES TICKET, THAT TOO THE TICKET ISSUED TO US WAS RECEIVED FROM OTHER PASSANGER WHEN THEY GET DOWN FROM THE BUS, TODAY 20/08/2014 MORNING 9:15 AM HE ASKED THE TICKET FROM ME ALSO, WHEN I WAS GETTING DOWN FROM THE BUS, NOT ONLY THIS TIME ALWAYS WHENEVER I GET INTO TTHIS BUS HE WILL DO LIKE THAT ONLY,
SO PLEASE TAKE SEVERE ACTION AGAINST HIM


SWETHA P

Date of travel : 22 August 2014
Time of alighting: 1:15 pm
Bus route no.: 314M
Bus Registration no.: KA01 F-9444
Bus color: Red, Bharat IV written on it
Distance travelled: From opposite Dell office to KFC signal at CMH road.
Issue: Conductor initially took only 8 Rs. On demanding ticket, he ignored at first. On insisting he took full 12 Rs and issued only 6 Rs ticket. Acted very rudely and almost threatening to harm.

The Bus conductors on outer ring road not issuing the tickets most of the times, this has become more common with volvo also they charge 20 or 30 rupees still don't provide ticket if we insists for it they start shouting no change and move to back side in a rush bus, even for 5 rupees they say no change. bus fare is changing from conductor to conductor one will charge 60 Rs from Kalamandir to Silkboard other guy will charge 70 Rs, even though we are working in IT doesn't mean they can loot us .

And most of the times when the checking staff comes they simply push at passengers that we didn't take the ticket, we pay the money and again get screwed by checking staff, I have seen conductors hiding extra money under the window plastic wires .

Please take the action and make sure they issue tickets to passengers, we are paying the money and getting the bad words from conductors as if they are paying for us.

Hi,


This is regarding misbehave of BMTC bus conductors. They are rude, illiterate (Know only Kannada, not their national language). Always get angry, when they have to return change. BMTC conductors are worst, I have ever seen.

BMTC should take immediate step for these kind of staff persons, to improve customer feedback.

Bus number---KA01f4889
(time--5.00)...
This incident is taken place in shivaji nagar bus stop, A volva bus conductor is behaving so arrogant with a innocent passenger asking him to get down from the bus just because he is given a 10 rs trown note, the entire crowd is watching the incident, but the shameless conductor is behaving so worst asking the passenger to get out of the bus, repeatdly telling its my karnataka, i say u get out, get out from my bus.. passenger was not able to understand even a word what was going around as he is from north... please give a strong feedback regarding the arrogant behavior and stop it on a immediate bases... And the worst part was this took place in presences of a checking inspector...

Hi,
Time: 6:15pm
Date 10/12/2014
Bus No: 334E
Today when I was traveling from Marathahalli to Whitefield, there was some argument between one guy and conductor regarding signature on bus pass. Suddenly at Kodi bus stop conductor took that guy near to the driver seat. After that driver started hitting that guy. So I stand up from my seat and tell the conductor how they can hit someone. That moment driver came to me also and slap me and grab my neck. Somehow I was able to came out of that bus otherwise they might have hit me more. I was so scared that I left the scene without saving the bus registration number. This driver can even kill someone.
I want to file a FIR against this driver and conductor. Please provide me the details of bus driver and conductor.
Email id: [protected]@gmail.com

Regards,
Naveen

Hi,
Time: 6:15pm
Date 10/12/2014
Bus No: 334E
Today when I was traveling from Marathahalli to Whitefield, there was some argument between one guy and conductor regarding signature on bus pass. Suddenly at Kodi bus stop conductor took that guy near to the driver seat. After that driver started hitting that guy. So I stand up from my seat and tell the conductor how they can hit someone. That moment driver came to me also and slap me and grab my neck. Somehow I was able to came out of that bus otherwise they might have hit me more. I was so scared that I left the scene without saving the bus registration number. This driver can even kill someone.
I want to file a FIR against this driver and conductor. Please provide me the details of bus driver and conductor.
email id: [protected]@gmail.com

Regards,
Naveen