Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have submitted a request for the deactivation of GPRS service for my BSNL mobile number [protected] by sending "GPRSD" (without quotes) to 53733 on 16th Sep. 2010, but I did not receive any response from the BSNL technical department whether it is deactivated or not. Please solve my request at the earliest as I am receiving unwanted text messages for BSNL Live services.

I have herewith attached the screen shot of what I did for procedure to deactivate GPRS service for my BSNL mobile!

Dear sir,
I would like to inform you that my land line No.[protected] is not in operation for the last three week.Inspite of repeated complaints to our telephone excahnge ,no action is being taken tothoppumpady rectify the fault.Kindly investigate and do the needful to rectify the fault as soon as possible.
Hoping to hear from you soon
Best regards
babu rajendran

I switched to BSNL mobile only last month. Since then I have received a dismal experience. I had lots of problems but accessing the customer service is impossible. Literally, I have dialed the customer service number for Assam ([protected]) hundreds of times, but most of the time the calls don't even go through. Over the last one month I already have had three issues to complain about, but unbelievably I have been able to get through to customer care executives only once. And then their response to my problem "Call us back in 2 hrs". Guess what, its been two hours since last 10 days, but I am not yet able to even connect with customer care. Once the call did get connected and I did get the IVRS to tel me to wait "as my call is very important to them", but it never got through. I have used all the other networks out here, and I would have to say BSNL has virtually non-existent customer service infrastructure. Why doesn't TRAI look into the matter?

SIR/MADAM I WAS COMPLETELY HARRASED BY BSNL FOR MAKING WRONG BILL OF BROADBAND CONNECTION OF LANDLINE NO.[protected] THEY HAD SENT ME HIGH AMOUNT OF BROADBAND BILL LAST YEAR IN AUGUST 2009 AND DISMISS MY CONNECTION SAYING THAT I HAD TO PAID THAT BILL WHICH I HAD NOT USED ,I HAD ALREADY TOLD THEM THAT THERE WAS ANY MISTAKE MADE BY THEM BEACAUSE I ALWAYS PAID MY BILL OF RS 800(UNLIMITE PLAN ) AT MY REGULAR TIME,BUT STILL THEY ARE SENDING BILL OF RS.843 MONTHLY WITHOUT ANY REASON INSPITE OF DISCONNECTING MY LINE.I REQUEST YOU TO PLEASE TAKE THIS MATTER SERIOUS AND PLEASE LEAVE ME FROM THIS MATTER. EMAIL [protected]@GMAIL.COM

Dear Sir,
I had applied for a BSNL Vanity Number. But till now no response
has been done towards me.
Hencefore, I request you to help me getting the number.



PRADYUMNA KU. MISHRA
AT/PO-SADAIPALI
DIST-BALANGIR
MOB.-[protected]
[protected]
MAIL ID-pk.[protected]@rediffmail.com

I had given a complaint about activation of ACT 4 Plan. The plan is not yet activated. The complaint was given on 29th August and is still under process. The contact details of Nodal Officers and Higher Authorities are also not provided. BSNL website has old information and current information is not updated. Due to unactivation of plan amount of more than Rs.250 has been deducted incorrectly.

My land line is out of order since 8th September .I even complained about it on the same day.Complaint no 56783047 phone no 24402916.To my suprise when I approached BSNL for non attendance of my complaint .I was informed that the compliant was closed and was issued a fresh no 56812471 dated 17/9/10.
I donot find any recourse to rectify the faulty line except to bring it to your notice .Kindly provide a speedy remedy to my problem.

I am the subscriber of a telephone connection with BSNL, Hyderabad district and I am having telephone with phone No. 23524959 and I am also having broad band connection on the said telephone. The said phone is not properly working for the last one year and the broad band is also not working. I have given several complaints, the department people are not responding to my complaints. Telephone woks few days in a month and that too with noisy tone. The broad band is not working at all for at least 6 months. But we must appreciate, they raise the bills promptly for non working days and they collect But they don't bother to repair and restore the connection. Infact I am a old customer of BSNL department, having telephone connection for the past 10 years. But now I am feeling very bad to have a connection without working and paying for it. All the time the department people say, that there is some problem, the same will be rectified with in 10 days. But these 10 days have gone more than 30 times. Hence now I am thinking to surrender my phone and get rid of all these problems.

Balaji Medamalli
Advocate.
[protected]

sir, my mobile no. [protected] Please unsbscribe humshakal service to me immediately. . The message centre number +54000010 by which my money is deducting without my conscent. please stop unknown service immediately. Many time I have sent SMS to 54000 to unsubscribe the above said unknown service...

I surrendered my telephone landline along with broad band connection 23589884 on 9.7.2009. at calcutta telephones office, Bidannagar. So far I have not received my security deposit. I have submitted all original forms at the time of my surrender.

Our telephone is dead from almost 90 days or more. We are in regular follow up with BSNL but our complaint is still not attended. We had given complaints to Local BSNL Office, Public Greviences Officer Kalyan/Mumbai/Maharashtra, Circle Office Mumbai/Maharashtra by e-mail.

We do not understand that even after regular follow up and giving complaints in writing to all departments no one has bothered to give us a call or any reply in writing.

What should be done.

Narendra Maheshwari (Director)
Mob: 91 [protected]
Plastomen Drip Irrigation Systems Pvt. Ltd.,
Plot No.J-218, MIDC, Tarapur, Boisar - 401506, Dist. Thane (Mah.)

Tele No[protected], Functioning at Residence of Director, Simulator Development Division, MCEME, Trimulgherry (Organisation of Indian Army, Ministry of DEfence) Broadband service is on this telephone.

Complaint lodge - broadband not working on 14 Sep 2010, Complaint No[protected].

Mr Rao from BSNL came for rectification and announced to our representative that the wire is required to be changed then only the broadband will function. BSNL wants the consumer to change the wire where as it should be the responsibility of the serive provider to do so as they charge installation fee. Even we have written a letter for the same problem of changing the wire which is received by them still no action has been taken.

sir,
Please unsbscribe humshakal service to me immediately. I am unable to bear monthly billing. The message centre number +54000010 by which my money is deducting without my conscent. please stop unknown service immediately.Many time I have sent SMS to 54000 to unsubscribe the above said unknown service. No action has been taken against my request. Pl do it immediately.My mobile No [protected].

I AM USING INDIAN TELEPHONE CARD MORE THAN 5 YEARS,I USE IT FOR DIAL UP CONNECTION . THE PULSE RATE IS 450 SEC IN PEAK HOURS AND 900 SEC IN NONPEAK HOURS.BUT SUDDENLY FROM 2ND SEPTEMBER 2010 THE PULSE RATE BECOMES SO HIGH WITHOUT ANY MEDIA INFORMATION CAUSING HEAVY LOSS,AT NONPEAK HOURS THE TELEPHONE CHARGE WAS ONLY RS 4.40 BUT THE DEDUCTION WAS FOR AN HOUR TELEPHONE CHARGE RS 60.00 FROM SEPTEMBER CAUSING HEAVY LOSS..PSN NO OF THE I.T CARD IS[protected]. AND [protected]. I REQUIRE SOLUTION FROM BSNL AUTHORITY. DEBABRATA DATTA,DURGAPUR. W.B, MAIL ID [protected]@yahoo.com , cell no [protected]

I have recently purchased BSNL EVDO 3G data card. I’m from MP Balaghat but presently staying in Pune for my studies.

BSNL is supposed to provide above 2 Mbps speed in my plan(750 per month, Unlimited).

But from the very first day, I’m facing loads of issues. The primary one is the speed.I’m not at all getting an average speed.

It’s working like a dial up connection. I’ve to wait for 5-10 minutes sometimes just to open a Yahoo mail web page.

Note:I’m getting full signal ,at least 4 bars of signal if not full in my locality that too after sitting at corridor.

The signal strength becomes zero inside my room. Whereas other network users like reliance and tata photon don’t have any problem in accessing the network from their room.


i went to EVDO exchange too day before yesterday.There one madam did some minor changes in the setting but the situation has not improved a bit.

I have decided to stop using BSNL service and more and will opt for Reliance data card.

I am using BSNL Bb service since last year for home use,My average usage bill for BB use is Rs 400 to 500, For Aug 2010 I received Bill of BB usage Rs 9331.03 This is too much while my computer was off for 15 Days in this month. Even syber cafe Bb connection will not have such huge bill , I have not downloaded much matters during this period. My request is somebody misusing my connection in co-ordination with BSNL employees, Or How can I jet my right bill ? My Telephone details are as follows [protected] / Consumer No. [protected] Bill No .[protected]

Sir,

i have BSNL pre-paid mobile with number [protected] it is 3G Number

i changed Airtel to BSNL only for 3G

but the are not activating the DND Services i have this number from last 8 months
i send the sms to 1909 with text of "START DND" they Replay me as
" Dear Customer we received your request for DNC (do not call) Service Please wait for conformation Message with Registration Number - Cellone "

if i call to 1909 and conform to activate to DND it is all so Telling same "

tihis all process running from 8 Month

and always i receive number of recorded call and SMS

if i call to customer care and they don't give any replay and cut the call

the customer care people not answering every call properly they answering and put the call in hold
it takes minimum 10 times talk to customer care executive

the bsnl services is worst of worst

Please take any action on that nasty fallows

Regards
TSN Prasad
[protected]@ymail.com

my telephone no is 26746009 and is dead since last wednesday i.e from
14.09.10.inspite of lodging complain and several reminders nobody is
bothere to care for it.we want get the repley from the officials deputed for the job of resolving complain.

My land line[protected] goes out of order very frequently since last 6 months. Complaints were given No positive response, complaints gets registered but never attended. I use this line for my Broad band(BSNL) very rately use for making calls. In my absence this is the only communication facility for my age old father and mother in case of any emergencies. It is very painful to note the negligene of the dept., I believed BSNL is the best for a common man like me that is the reason I use it almost for past 35 years. My mobile landline broad band all from BSNL. The poor service force me to look for an alternate service provided. Will BSNL respect their customer complaints seriously.

Dear Sir/Madam
I am Hardik. I have BSNL 3G connection .My No is [protected].

On my number CRBT service activated automatically . So I have given SMS UNSUB ALL to 56700 and also registerd complain in Customer Care To deactivate this services on my number.
But none this way is working.


Kindly do the needful.


Kind Regards,
Hardik Shah.