Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi Sir,

I would like to cancel my BSNL Landline connecion from today(7th September 2010).My number is[protected]. So please object my last bill with my INITIAL deposit money. My consumber is 40977242.


Thanks,

With Best Regards,


Diwakar T
Mobile no. [protected]
07/O9/2010

I am a customer of BSNL, Indiranagar, Bangalore.

This mail is to bring to your notice the shoddy customer support facilities provided by BSNL.

Mobile: I opted for 3G services. Yesterday, all of a sudden my outgoing calls, including those to the customer helpdesk, were barred. I checked if I have any intimation pertaining to bill payments. I have not received any bill nor sms intimating of the same. I called the help desk, but the customer representative was unable to provide me as to the reason why my outgoing was barred as "their server was down" and I was requested to call them up again later, which means that I have to use my office telephone or borrow another telephone to make this call to BSNL customer service. Add to this, the pain of waiting to get through the BSNL IVR which talks incessantly about the 3G value-added services, and all the numbers that we are supposed to press for language, other options. Sometimes the call gets disconnected for no apparent reason.

In my next call to the mobile helpdesk, the Customer service representative said she is unable to open the page related to my number and asked me to call the customer desk again after sometime. Upon requesting her to provide me a docket number so that I could reference this conversation to the next customer representative, I was put on hold, and then answered that a docket number cannot be provided and that I would have to approach the BSNL office for more answers. Thats value added services to make you "Cool" like Deepika Padukone from BSNL. Thanks for screwing my day at office BSNL.

Telephone shifting: I requested shifting of my telephone from one locality to another; its been a week, but I have no clue as to what is happening. So, trying to be proactive, I searched for the customer helpdesk numbers on the internet. The numbers listed of general complaints do not exist and the numbers specific to Indiranagar CDE rings, but no one picks up the call.

Honestly, I would not shed a tear if BSNL was disbanded or privatised.

my name is singal hitesh, just one weak ago, i purchsed bsnl evdo card, the lady who sit at bsnl office told me evdo card have a speed of 2 MBPS with a plan750, but a when i oparet from home it show just 21 kbps to 156 kbps, when i compleint to head officer, this is wireless connection, bsnl will provide only this type of speed. and bsnl will not refund me.

MY TEL NO IS 2282717. I HAVE APPLIED FOR CHANGE OF NAME IN THE TELEPHONE DIRECTORY AND SUBMITTED REQUIRED DOCUMENTS ON 28/07/2010. NAME IS NOT CHANGED.
THE INTERNET CONNECTION WAS ALSO NOT WORKING AND THEREFORE REQUESTED FOR SURRENDER OF BROADBAND CONNECTION FOR LAST 2 MONTHS WHICH IS YET TO BE DONE.

ALTOUGH THE PHONE IS NOT IN SERVICE , THE BILL FOR THE MONTH OF AUGUST IS Rs 2612/-
WHAT SHOULD I DO?

My Telephone No.2200012 frequently does not work, among other phones in the area. We need to follow-up half a dozen times before the telephone line is rectified, which again after a period of time stops working. Currently, my landline is not working for the last 4 days. In the month of August 10, the landline 2200012 was not working for 25 days. Despite the landline not working, full rental is charged by BSNL - is this right? On all Fridays - power-shedding day - landlines in the area do not work for about 14-16 hours or even more! There is no battery back-up system in place at the telephone exchange which is a MUST to ensure continuous working of landlines during power-shedding hours. It is really frustrating to have such poor service after charging us full rental. Telephone complaints are not attended to till repeated complaints/follow-ups are made. As we do pay BSNL full rental for service - Can BSNL wake up to our call?

I've done a recharge of my PRE PAID BSNL number [protected] on 06/09/2010, payment id [protected], for Rs.200/- from Axis Bank a/c but the recharge has failed & my account got debited , despite complaining BSNL on centre number 1503 the kept me waiting to talk to senior for as long as 34 minutes and gave excuses like they have tie-up only with PNB , though Axis Banks I-connect (Internet Banking) .Thrice they connected but everytime they kept me on hold and then disconnected.There sit had a provision for mailing complaint but it doesn't work .I'm really surprised how do this organization works without email ID to contact .Kindly help out to get my money reimbursed.

Regards: Vishal Galhotra
[protected]

Respected Sir,
I am Pankajakshan nair M.N.,Kallarackal-puthenpura ,Pindimana,Kothamangalam, have utilised your esteemed company,BSNL faclity for land line users to get Pre-paid mobile number.I applied for the same today, 6th Sep'2010 and have been alloted a number which is quite different from Land line number. My present land line connection is allocated on OYT basis after paying Rs.10,000/- with broad band connection . I hope that I am a genuine person for BSNL to get the same land line number as my pre-paid mobile number. The present Land line number is[protected] and the Pre-paid mobile number which is issued today is [protected]. On enquiry, I was told, that number might have been issued earlier to some other customer, hence not possible to get the same as your Land line connection. I was not pleased with the answer from the personnel in charge for issuing Prepaid numbers. There will be several excuses from your side and do not understand the method and philosophy in issuing Pre-paid connection based on Land line number.
Is it a business idiology for getting customers? I was very nuch happy with BSNL even I have other cellular connections monthly paying more than Rs:5000 for international calls.I hope you will understand my issue and will do the needful positivey .
Please send a reply before ignoring or neglecting my complant!

With regrds,
Pankajakkshan nair.

Sir,
Our organisation United School of Business Management which is approved by AICTE, New Delhi have taken a land line phone (No.[protected] from Bharat Sanchar Nigam Limited since last 3 years. This telephone no. is very essential for communicate others and Fax reveived from AICTE by this number. But in those 3 years one month line is OK but another month is dead. This type of problem is traditional. Recently this telephone no. is dead last 1.5 month. Minimum Bill we paid regularly. We have complained many times to the nearest SDO. There is no solution till date.
Please verity this problem and in future permanent solution have given.
Thanking you.

United School of Business Management, Bhubaneswar, Orissa
E-Mail: [protected]@gmail.com
Ph. No.[protected]

i have bsnl prepaid no is [protected],recently i can not recharege online,message is shown that this is not a valid prepaid no not eligeble for recharge,this is an one india no. but i have recharege one month ago for the same no. please help me
thankking you
Arya Chakraborty

MY LAND LINE AND BROAD BAND[protected] FREQUENTLY GOES OUT OF SERVICE BUT THIS TIME CONTINOUSLY IT IS DEAD FOR MORE THAN 20 DAYS. THE COMPUTERISED COMPLAIN IS AUTOMATICALLY REMOVED BY BSNL EMPLOYEE UNAUTHORISELY WITHOUT SOLVING THE PROBLEM DUE TO WHICH I HAD TO REGISTER COMPLAIN FOUR TIMES. BSNL OFFICIAL AT PHONE[protected] DOES NOT LIFT THE PHONE AT ANY POINT/ TIME OF THE DAY. BUT THEY ARE SMART ENOUGH TO RAISE THE BILL EVERY MONTH. ACTION MUST BE INITIATED AGAINST THE RESPONSIBLE INDIVIDUAL.

My Phone is not working off & on in last six months it must not have worked for more then 3 months.

please send me the song vintunava from YE MAYA CHESAVE

My telephone No.[protected] and I am not in receipt of telephone bill so far. I request you kindly to send the said bill to my e-mail address: j.[protected]@gmail.com
Yours faithfully
Shanmukha Rao Jagabathula cell No.[protected]

Dear Sir,
I have lost my Sim card which was having BSNL Excel Prepaid with 5 paise only for Kolkata Scheme. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

My number is [protected]. Please help me in this concern.
With thanks,
Debasish Sen
24/1 Hari Ghosh Street, Kolkata - 700006

Dear Sir,

My self Moe. Irfan Patel my number is 2769385 i live at 27 th taj society Morabhagal rander town i have complain for BSNL Telecommunication from last 6 month I face a disconnection problem in land line phone and I launch a complain in Ramnagar branch of bsnl but no one give me proper response I am very tired please any one help me. my other contact number i s[protected]

Regards,
Irfan Patel

From: (Ph:[protected])
Sgt KC Maharana (Rdo/Tech)
415 Air Force Station (DMSS)
Basant Nagar, Delhi Cantt-10

To,
The GMTD (Rural), Cuttack
BSNL, Cuttack Distt, ORISSA

Sub : Surrendering of WLL Phone[protected] & Harassment by BSNL staff

Dear Madam/Sir,

Refer to my earlier e-mail (Complain) dated 29th Aug 2010. Inspite of repeated approaches by my dependant father to surrender a WLL phone is failed due to negligent by staffs of telephone exchange, Banki. Once, the dealing clerk asked my father to give Rs.500/- (towards missing iron pole of antenna). When asked for the money receipt and surrender certificate he refused for the same by telling us cock & bull story. Further SDO could not be contacted because he neither turns up for his obligatory duty regularly or picking up his mobile phone. We are much fed up with the system (staffs of BSNL, Banki). To get a surrender certificate is just like a hell to heaven story for us. Please initiate appropriate action for the corrupt staffs of Banki telephone exchange for harassing the valuable customer and not doing their duty properly.

My dependant father (Ratnakar Maharana) is a consumer of BSNL Banki Sub-division, Distt-Cuttack (WLL Ph No.[protected] since Dec 2006. I, being a defence serving personnel, get a chance to visit home only once/twice a year. My old and allied father has left the hope for getting a surrender certificate from BSNL, Banki. We have already deposited the equipments much before.

It is my painful duty to request you to interfere in the matter and do the needful for which I will be ever grateful to you.
Thanking you sir,
Yours' sincerely,
Sd/-
Kartika Ch. Maharana

Date: 03rd Sep 2010

TODAY, AT AROUND 6.45 P.M., MY CELLPHONE, MAKE: LG; MODEL: HB620T, IS STOLEN IN THE CITY BUS AT MEHDIPATNAM, HYDERABAD. THEREFORE, I TRIED UMPTEEN NUMBER OF TIMES THE BSNL CALL CENTRE NUMBER [protected] OVER A PERIOD OF MORE THAN HALF-AN-HOUR. NOBODY IS PICKING UP THE CELL. THE BSNL CALL CENTRE SERVICE/HELPLINE SERVICE IS THE WORST IN THE WORLD AND STANDS IN THE FIRST PLACE WHEN IT COMES TO RENDERING SERVICES TO ITS CUSTOMERS IS CONCERNED.

I WANT TO HAVE MY SIM BLOCKED BECAUSE IT IS STOLEN AND ALSO CONCERNED THAT IT MAY BE MISUSED BY THE ELEMENTS THAT HAVE STOLEN MY CELL. MAY ANYBODY HELP ME IN HAVING MY COMPLAINT LODGED WITH BSNL ! AS THE ONLY KNOWN WAY OF LODGING COMPLAINT IS TO CONTACT HELPLINE NUMBER - [protected] AND IT HAS FAILED MISERABLY TO RESPOND TO THE CALLS OF MINE. I MAY BE CONTACTED ON ALTERNATIVE NUMBER, IF REQUIRED, [protected] OR [protected].

K V DURGA PRASAD
HYDERABAD
03/09/2010, 20:36 HRS.

I have been charged with Re 1 every day on using Indiatimes subscription services without opting for it.

BSNL - Worst Customer Service.

Dear Sir,

I have got the New Connection of BSNL - Broad band Connection - Plan UL750, after a month of follow-ups with the Engineer (VL Gupta - BSNL, Panipat) and got the internet Connection after giving a Bribe of Rs. 500/- to the above said Engineer. After a Period of Two Months, Broad band connection was not working and Nobody from BSNL to respond on the Complaint and the situation went on for a month. At the end of the month, Received a Bill From BSNL to pay for the whole month Usage. Again Called Mr. VL Gupta and he ensured that they will deduct the amount in the next month bill. But, it was never happened.

After 6 Months, I got shifted to the my New Home in panipat, Again Problem started with BSNL for shifting of My Broadband Connection. I have applied for Shifting my Telephone connection to my new address but after a month of Follow-ups, yet to get the Connection Transfered.

Had a talk with AGM Commercial (Panipat), but still my connection Transfer is pending. Th Order No. Provided by Panipat - BSNL Office are:
Closing Order - for Existing Connection (at my Old address) - [protected]
New Connection Order No (at my New Address) - [protected]
Broadband Shifting Order No (at My new Address) - [protected]

After Receiving so many order Numbers from BSNL - Panipat Office, there is nobody to respond and also Poor customer service (Nobody lifting the Call, If someone responds also they are giving wide range of reasons - System down, Order got cancelled,etc.).

Awaiting a better response from BSNL

Suresh Mani

I am using a BSNL East (Jharkhand) Excel number (+91-[protected]) with 3G facility on my Nokia 6500 slide handset since last couple of years. I have been using its BSNL Excel GPRS facility for my Mobile Banking, Air/Ral Ticket Booking, Email and other net-dependent applications through my mobile phone. You can very well undertand my dependability on availability of internet through Mobile GPRS.

Now, since 17.08.10, the GPRS connectivity to my number stopped functioning, and error like " Packet Data Connectivity not available" and "Link not avilable" stared appearing on my handset screen when tried to connect the net. I waited for couple of days thinking that it may be temporary network problem but finally I lodged a complain thorugh Customer Care on 20.0810 (no. 5889049). On 23.08.10, one fellow from Customer Care rang me up and suggested few settings change and assured that the GPRS connectivity will now work. But unfortumately, nothing happened and same old error kept coming on my handset's screen. I have already downloaded the latest settings from BSNL viz bsnllive, bsnlnet, bsnlmms and bsnlstream but these settings als are not of any help. Strangly, when I tried to connect through another BSNL prepaid SIM, the GPRS connectivity worked properly. Therefore, it seems that somehow my no. has been deactivated for GPRS connectivity by BSNL.

Since last two weeks I am not able use the BSNL GPRS services and ny daily activity is being affrected by the BSNL GPRS mess. I am looking forward to anyone who can help me out of this MESS. Please help!!