Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I AM USING INDIAN TELEPHONE CARD MORE THAN 5 YEARS,I USE IT FOR DIAL UP CONNECTION . THE PULSE RATE IS 450 SEC IN PEAK HOURS AND 900 SEC IN NONPEAK HOURS.BUT SUDDENLY FROM 2ND SEPTEMBER 2010 THE PULSE RATE BECOMES SO HIGH WITHOUT ANY MEDIA INFORMATION CAUSING HEAVY LOSS,AT NONPEAK HOURS THE TELEPHONE CHARGE WAS ONLY RS 4.40 BUT THE DEDUCTION WAS FOR AN HOUR TELEPHONE CHARGE RS 60.00 FROM SEPTEMBER CAUSING HEAVY LOSS..PSN NO OF THE I.T CARD IS[protected]. AND [protected]. I REQUIRE SOLUTION FROM BSNL AUTHORITY. DEBABRATA DATTA,DURGAPUR. W.B, MAIL ID [protected]@yahoo.com , cell no [protected]

I have recently purchased BSNL EVDO 3G data card. I’m from MP Balaghat but presently staying in Pune for my studies.

BSNL is supposed to provide above 2 Mbps speed in my plan(750 per month, Unlimited).

But from the very first day, I’m facing loads of issues. The primary one is the speed.I’m not at all getting an average speed.

It’s working like a dial up connection. I’ve to wait for 5-10 minutes sometimes just to open a Yahoo mail web page.

Note:I’m getting full signal ,at least 4 bars of signal if not full in my locality that too after sitting at corridor.

The signal strength becomes zero inside my room. Whereas other network users like reliance and tata photon don’t have any problem in accessing the network from their room.


i went to EVDO exchange too day before yesterday.There one madam did some minor changes in the setting but the situation has not improved a bit.

I have decided to stop using BSNL service and more and will opt for Reliance data card.

I am using BSNL Bb service since last year for home use,My average usage bill for BB use is Rs 400 to 500, For Aug 2010 I received Bill of BB usage Rs 9331.03 This is too much while my computer was off for 15 Days in this month. Even syber cafe Bb connection will not have such huge bill , I have not downloaded much matters during this period. My request is somebody misusing my connection in co-ordination with BSNL employees, Or How can I jet my right bill ? My Telephone details are as follows [protected] / Consumer No. [protected] Bill No .[protected]

Sir,

i have BSNL pre-paid mobile with number [protected] it is 3G Number

i changed Airtel to BSNL only for 3G

but the are not activating the DND Services i have this number from last 8 months
i send the sms to 1909 with text of "START DND" they Replay me as
" Dear Customer we received your request for DNC (do not call) Service Please wait for conformation Message with Registration Number - Cellone "

if i call to 1909 and conform to activate to DND it is all so Telling same "

tihis all process running from 8 Month

and always i receive number of recorded call and SMS

if i call to customer care and they don't give any replay and cut the call

the customer care people not answering every call properly they answering and put the call in hold
it takes minimum 10 times talk to customer care executive

the bsnl services is worst of worst

Please take any action on that nasty fallows

Regards
TSN Prasad
[protected]@ymail.com

my telephone no is 26746009 and is dead since last wednesday i.e from
14.09.10.inspite of lodging complain and several reminders nobody is
bothere to care for it.we want get the repley from the officials deputed for the job of resolving complain.

My land line[protected] goes out of order very frequently since last 6 months. Complaints were given No positive response, complaints gets registered but never attended. I use this line for my Broad band(BSNL) very rately use for making calls. In my absence this is the only communication facility for my age old father and mother in case of any emergencies. It is very painful to note the negligene of the dept., I believed BSNL is the best for a common man like me that is the reason I use it almost for past 35 years. My mobile landline broad band all from BSNL. The poor service force me to look for an alternate service provided. Will BSNL respect their customer complaints seriously.

Dear Sir/Madam
I am Hardik. I have BSNL 3G connection .My No is [protected].

On my number CRBT service activated automatically . So I have given SMS UNSUB ALL to 56700 and also registerd complain in Customer Care To deactivate this services on my number.
But none this way is working.


Kindly do the needful.


Kind Regards,
Hardik Shah.

Dear Sir

I am having 8 mobile and 4 Landline connections of BSNL. The call drop rate is very high, teh connectivity rate is very very poor. Inspite of lodging several complaints, no one is botehred to solve the problem. If a call is made from BSNL landline to a BSNL mobile, it nevr gets connected. I have to disconnect it and recall again. Then it gets connected. Range is a very big problem.
Can u help me in solving...

on[protected] an amount of rs.19/= has been deducted from my balance amount in bsnl prepaid service from phone [protected] without my consent as i have not opted for any vas(value added service) no remedial action from customer care centre.. request that the deducted amount to be credited to my phone number forthwith .

A tower has been installed at the exchange without due consideration for traffic and income.The exchange is about 5 Kms from the main road in a hilly area without population and probably a losing proposition for BSNL. On the other hand if they had a tower at the Hutti town which is on the main road ( a state high way) then it would have been better for the BSNL company.
I believe that BSNL in Kerala thinks of all these parameters and just not blindly erect the tower were the exchange is.This is a genuine feed back, and I think the BSNL people in Karnataka should tie their laces and gear up for the future.

Dear Sir,

My landline no. 26572262 on which I have a landline and broadband connection. The landline is not been working for the last 10 days and the broadband has not been working since 31st Aug 2010. I have lodged several complaints with department and so far there has not been a solution to this.

With my broadband I have repeated problems were the light keeps on blinking in the DSL and Internet indicator in the Nokia Siemens Wireless Modem.

First I had sent an to the new SMS complaint facility on 24th Aug 2010 and I got a message saying my complaint has been registered with the Docket No. 59104119 and the next day I got a call saying a person would visit my home and check the issue. But nobody visited my home to check the same.

Later on 28th of August 2010 I received a call from the department asking the type of OS I am using and the modem type. When I had informed them that its a wireless modem they lady said there could be problem with wireless modem or with power adaptor that came with the modem. As they have received quite a few complaints like this in some of the cases they have either replaced the modem or the adaptor.
She also confirmed that she will check internally and do the needful. But till date nothing has happened.

When I sent the SMS again, I received a message with a Docket No. 59105234 dated 30th Aug 2010 saying the complaint is pending with external.

Later I had also called the Nodal Officer on 13th and 14th (on the numbers [protected] & [protected] ) given on BSNL Grievance Redressal and registered a complaint and always there was a standard reply saying will check and resolve the issue. I had also mentioned that when anyone calls me on my landline they are able to hear the ringing sound.

Till now there has not been any improvement on the status. My landline and the broadband is totally dead for the last 15 days.

Regards,
Ramanath
15/09/2010

My BSNL broadband no 24883081 has not been working since 1st Sept 2010. Inspite of regular visits to the Behala exchange and registering complaints on 1504 and 1500, my broadband modem has not been changed. A technician had come to address the problem on 6th Sept and had said that the modem is faulty and needs to be changed. Nothing has happened since then. I am fed up with BSNL and its poor service.

Sir,
i have a broad band connection at my home(Plan 250 Home) and have requested several times to get it changed to unlimited home(Plan 550) but till date it is not changed and I have to make payment of Rs 1500/- or more every month.
R.C.Gupta
II-C/152,V.V.Colony, Shaktinagar,
Distt-Sonebhadra
Land Line Phone No[protected]
Mobile No - [protected]

I had taken the BSNL Broadband internet connection on 25th March 2010 and it's not working since then. Requested to Rajendra Nagar office ,Bareilly to look into matter but nobody could solve the problem.Persons contacted for the problem are Mr Arora,Mr Kalra, Mr Gangwar (SDO). It has been almost 5 months since I have taken the connection and it did not work even for single day. Every time time I got the same answer that there is a problem with Line and no body further looks into the problem. Please help.

I have broadband internet on my residential telephone number 26753222.
For the past one month i am unable to connect internet.
I get the message "IP address conflict".
Someone else may be misusing my connection.
I complained to BSNL several times, but i only get an SMS saying that the complaint has been solved.
The complaint however remains unresolved.
PK Shashidharan
[protected]
14.09.2010

Sir,

My broadband connection is not working from 30th August 2010 onwards. My landline number is[protected]. Several complaints have been made and there is no response from BSNL authorities. Appreciate to look into this matter at the earliest.

Regards

Raji

sir,my name is johny k a.my connection is under kombidi exchange sub of mala exchange.
now i am useing wll phone.but this time i useing internet connction but due to range problem dial up connection of wll not working suffiently .i repeated my request, but after several times; the assigned persones are behave like irresponsively .this is my last attemt ;i requested you to as soon as possible please take action,because before this i approch directly to mala exchange but there i face more than this behavier yourers faithfully
johny k a
johny k a
kannampilly h
kaduppassery p o
kannikkara
pin68068
thrissur dt
kerala

My number is [protected]. I am a user of BSNL mobile SIM. For the past 12 days, the SIM is not reachable. I am neither able to receive calls no dial to anyone. I tried to reach costumer care number many times but like others, that number too was unreachable. however, I called them up by another BSNL number but they didn't heed my complaint. Instead, kept delaying it for 1 long hour. I am facing a lot of inconvenience because of this nuisance. Kindly look into the matter as soon as possible.

sir,
i register my complaint in bsnl service in 198 in 10days before but dont reply me also no service providing me for recover my problem in landline.They stop my outgoing local calls for STOP outgoing service but BSNL charge me outgoing call rate in my bill
& when i registered compliant for staring my outgoing calls they cant replay or never started my outgoing service.
Sir, my compliant No is[protected]docket id for complaint).Please sir do something for this poor service providing BSNL to me the Land-line are so important to me.
I kindly request you sir...

I am a user of BSNL service provider. Since the last 10 days, I am unable to send and receive calls. The customer care number is most of the times not reachable like all others. I however called them up using another BSNL number but they just ignored the complaint and kept on procrastinating for one long hour. Irritated, I cut the phone. Even after this, no rectification has been made by them.