Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respected Sir/Madam,

Herewith I am attaching one screen shot of my broadband usage report, which I taken from
"http://www.data.bsnl.in". Actually the problem is, on 11th may 2009 I switched on my modem at 11:52:10 PM and disconnected on 06:52:23 AM of 12th May 2009 (Next day morning). But I started my downloading only after 02:00:00AM of 12th May 2009 and in meanwhile whole those downloads are happened in my free downloading time only (02:00:00AM to 08:00:00 AM). Now in my usage report it is showing that 'Chargeable Units(MB) Excluding Night Unlimited' for the above mentioned time period is 1883463 KB (1893.32 MB). How it can be possible, I made those downloads in my free downloading time only. So please deduct those 1883463 KB (1893.32 MB) from my chargeable units. Please do the needful as fast as you can.

i want to close the service of caller tune on my mobile. my mobile number is [protected].

Dear Sir,

I have network problem to my mobile no. [protected]. While taking to call my connection disconnects and same problem is in both incoming and outgoing call . kindly look forward this matter and urgently solve my problem

I HAVE GET THE NEW CONNECTION LAND LINE NO.22600277 BUT BSNL DEPORTMENT DOES NOT GIVEN CONSUMER ID NO. SO I WANT URGENTLY ID NO. PLEASE...

Dear Sir,
Abhi latest me BSNL landline ki online payment suvidha shuru hui hai.
Credit Card se bhi kar sakte hai. Aisa Customer Care Wale Jawab Dete hai.
Site par register hua. Login kiya. Aur Jab Landline Payment ke window par click kiya to logout ho gaya. Aur Jawab Ye aya. Ki " YOUR SESSION HAS EXPIRED" please login again.
Khub try kiya par success nahi mili.
Isko BSNL ke Jawabdar Logo tak baat pahuchaye

sir,
broadband account management site could not be opened from last one day.. please look into the matter..

R/S,
I want to state that since I got the BSNL landline installed in my shop, I had been facing problems such as getting wrong bills, getting bills even when the phone dead for the whole month.Finally I decided to get it disconnected.After more than a year, the phone was disconnected but inspite of clearing all my dues I was refunded only Rs.731/-. dated march 7, 2009.
MY BSNL file no is 10489, telephone no. 256576, consumer no.97040298.
kindly help.

Sir,
with due respect, I am a BSNL landline and Brodband user.But maximum time both the telephone and brodband is not working properly.I have complained about this several times to the SDO, JTO and also at the exchange.But there is no result.
So, I would request you to kindly solve this problem for which i shall remain greatful to you.

Basanti Rath
Nirakarpur, Khurda(orissa)
Telefax- [protected]
M-[protected], [protected]

Hi,

I have dialed 1500,[protected] and other toll free numbers. As we all know these numbers will have IVRS first, this will ask us select the options like 1 or 2 ...9 . When i press the option i am interested, its not recognizing. Is this something related to telephone line or phone.. ???/


Please help/suggest.

Regards,
Naveen

I’m really sad to bring to the notice about the bad service given by the so called representatives of BSNL for broadband facility.

The place where I stay comes under Hoskerehalli telephone exchange (Bangalore Region). Initially with great enthusiasm I made a request in 2006 to avail broadband service…some how after 1 and a half years of repetitive requests to BSNL officials I got the connection.

The horrifying reality is, till now think I have utilized the service effectively for 2-3 months. Most of the times there will be one or the other problem. But from past few months broadband is completely dead.

Believe me in order to solve this issue I have spoken to BSNL customer care for more than 25 times from past few months. More than 10 times in person I have gone to exchange and requested Mr. Prasanna and Mr. Shiva kumar of BSNL hosakerehalli exchange to sort out the issue apart from reminding them thro’ phone. Without utilizing the service every month promptly I’m paying my hard earned money.

Can any of you please wake up the great officials of hosakerehalli exchange since they are taking rest from very long period and drive them to take some action??? It is really miserable to say if such a small concern is out of reach to solve, how new technologies like 3G will be handled by those intellectual officials?? Think any person can understand the pain that I have undergone if one sees my last few sentences.

Hope my concern would be looked by some one who really knows what customer satisfaction means…

Address:
Tel: 26724300
Mob: [protected]

Sir..
With due respect I JAGA MOHAN SAHU, send a applicatoon form(BSNL), on Date-24/03/2009, ( serial no-3219), from GANGA NAGAR POST OFFICE, Bhubaneswar-751003, Orissa, with charges of 27.00 rupees in the address of
DGM (Admn)
O/o the CGM Telecom, BSNL,
Orissa Telecom Circle,
Bhubaneswar-751 001.

I want to know wheather it is delivered to the above mention address or not?, because i don not get any response from the BSNL office regarding my reception of formtill now.
please inform me as soon as possible, so that i will take necessary steps,
yours sincerely,
JAGA MOHAN SAHU
S/O-Prafulla kumar sahu
At/PO-kabisurya nagar (I.B ROAD)
DIST-Ganjam, Orissa
Pin-761104

I had deposited Rs. 2041=00. towards telephone bill payment (Bill Month March, 2009) to your authorised agent Mr. Sanjoy Kr. Gope, HB Town, Sodepur (code no. BKP/2845/0070) vide his Bill Payment Receipt dated 21/3/2009 (Bill date 4/3/2009, due date 24/3/2009) which has not been reflected in my telephone bill of May 2009. Please enquire into the matter and see that my telephone number [protected] is not being disconnected because I had already paid the bill within the due date to your AUTHORISED AGENT. Awaiting for a reply from your end. Thanks.

Dear Sir,
My mobile phone number is [protected]. I am daily getting 3 to 4 unwanted SMS to download songs or ring tones. I am not interested in these kind of offers. But at the same time I want to get another messages.
Message is like BZ-126333 Masaakali, Gujarish ...
BZ 55888 Download golden ring tones ......

hello i got irritated with bsnl broadband and land line there is continuous phone disconnection and broadband is not working properly in a day at least three times the phones disconnects and no connectivity to internet, given several complaints to bsnl customer care no proper repose and after giving complaint also same problem, waiting hold day with customer care people, unneceassry questions and improper way of tackling the problem, kindly resolve my problem and guide me ...

My phone number 28571629, remains dead every alternate day, ever since it was shifted to the new Maruthi Nagar Exchange.
I get the bills and pay them promptly.
Last month it was dead for more than 25 days and I still receive the bill, the broadband does not work,
and charged unnessarily each month. There is no automatic discount system for the dead period,
We have to reach the concerned officer for the rebate and submit letters and they do nothing,
I am sick of this, this is the reward for being BSNL Customer for last 20 Years.

DEAR SIR,
I HAVE BEEN USING BSNL BROADBAND FROM 2 MONTHS.AFTER ONE MONTH, MY LAND PHONE WHICH HAS A INTERNET CONNECTION STOPPED RESPONDING.THEN AFTER ONE MORE MONTH ie, MAY, THE BILL CAME AND MY INTERNET CONNECTION RATE WAS 25000.THIS IS A CHEATING BY BSNL BECAUSE I HAVE ONLY DOWNLOADED 3 GB OF DATA AND THEY ARE CLAIMING THAT I HAVE DOWNLOADED ABOUT 24 GB OF DATA.THEY ARE ALSO PROVIDING ME WITH ONLY 20 KB/SEC SPEED.WITH THIS POOR SPEED HOW CAN I DOWNLOAD 24 GB OF DATA IN JUST 2 MONTHS???I KNOW THAT BSNL HAVE CHEATED ON ME FOR SURE.CAN YOU HELP ME PLEASE AND HURRY BECAUSE I HAVE TO PAY THE BILL ON[protected] OR THE NON WORKING PHONE WILL BE CANCELED FOREVER.PLEASE HELP ME.MY PHONE NUMBER IS[protected]IT'S NOT WORKING).ANOTHER NUMBER TO CONTACT ME IS:[protected]

HERE IS A SCREEN SHOT O[censored]SAGE STATICS BY BSNL.

Dear Sir / Mam,

I am a bsnl mobile user of kolkata region ( [protected] ) and activated the one month pack of bsnl gprs on 19th of may 2009. During the same night my balance came down from Rs 50 so my gprs was deactivated, for that i called up the customer care and recaharged my balance to become more than Rs. 50 and sent the gprs activation message ( GPRS E )to 53733 but till now my gprs is not activated and i am continuously...

Dear Sir,
I am a user of BSNL Mobile (Excel) Prepaid Number from last few years. My Mobile number is [protected]. This number was issued to me when I was an employee of Birla Institute of Technology, Mesra, Ranchi. Presently I have shifted to Jamshedpur and serving as Engineer (Design) at Indo Danish Tool Room, Jamshedpur since March, 2009.
From the morning of 19th May, 2009 I am receiving diverted calls from A BSNL Mobile Number [protected] belonging to some Mr. Bablu Singh, Resident of Bhagalpur (Information collected from those who are making calls).
The above fellow is not known to me from anywhere as far as I remember and knowingly or unknowingly some how he has diverted his all calls to my BSNL Mobile Number [protected]. I had talked to the BSNL Customer Care but they showed there inability in helping me out in this regard.
I am in great problem due to this because a number of people are trying to contact that particular number continuously and all those calls are coming to my mobile number. This is disturbing me a lot and presently I have been forced to switch off my mobile number.
I am a very old customer of BSNL and hence I do not want to close or switch off this number.
I have submitted a grievance to BSNL today itself.

Sir my Query is:
How can any one divert his calls to my mobile number without my permission?
I feel that before conforming the services of call divert to any customer the service provider should ask the receiver first.

Please also guide me that how my problem can be solved .

Thanks & regards

Pankaj Kumar - (Mob. No. - [protected])
Engineer (Design)
INDO DANISH TOOL ROOM
M-4(Part), Phase-VI, Tata Kandra Road, Gamharia
Jamshedpur-832108
E mail: [protected]@rediffmail.com

I have appied for the BSNL landline transfer[protected] from kalyannagar bangalore to brookfield on 16th april. But till today the transfer has not done and only monthly bills are promtly generated. i am just wasting my time running to brookfield BSNL office and banasawadi office. even after clearing all bills which i am not suppose to pay since there is no line for more than one month. still these lazy people are not givng the shifting
Its really shame that these people dont have any kind of responsibility

I am having Home 500 C plan in Berhampur (Two Months old connection with a new modem from BSNL). Most of the time the ADSL light is flickering, Very Poor connectivity. When ever lodged compliant with customer service No body picks up even when they take the compliant they dont respond. I am one of the senior Govt Official if this is for me then what about normal public?

my no is 2225569.

Hope BSNL will remain in the tough competion in future!