Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have applied for a Broadband along with BSNL phone connection 40 days ago. I have been given phone connection within 10 days and my phone number is[protected] with the assurance that I would be given Broadband connectivity within a weeks time. Even after the lapse of more than a month I have neither been given broadband connectivity nor received any communication in this regard. Since my attempt to register a complaint in this regard has failed, as the designed site for registering complaint is not activated, I wish to register my complaint through this forum.

As and when I contacted in person regarding the above issue, I was told that non-availability of modem is the main reason for delay in providing the connection and it would be solved within a week or 10 days.

Hope, the authority concerned will take some initiative immediately in arranging modem, as I was told that some more applicants are also waiting for connection on this account.

i want to know the incoming call detail of my phone[protected] in date of 22/11/09/ so plz send the detail on my e-mail id that is shown in box of e-mail id plz

I had applied for disconnection of my broadband on[protected].My Landline number is 40919978

My request no is 290248. After some time, airtel Field Engineer called me saying he will come to my house to discoonect and collect the instrument.He never turned up.He did not even have the courtesy to inform me of his inability to come.Hence I filed a complaint regarding the same,The complaint number is 26678848 filed on 19-11-09.I was told that The complaint will be addressed by 21-11-09.As has been the custom of your complaint redressal,The field Engineer called me on 21-11-09 and said he will come to my house.He never turned up.This was despite me having informed him about my earlier experience.I would also like to inform u that as yet my problem has not been solved.I want to inform u that I am also a working person and I also have work to do.I do not like the irresponsible way of your Field Engineer's rendering of service.Also, I would like to know whether u are really interested in solving my request.
Please reply immediately.

I took a landline connection bearing number 2426885 along with a broadband service at my apartment in 5E Tranquil Towers, Kakkanad, Ernakulam.

The broadband service never functioned after the first month and this was brought to the notice of various officials by phone, email, fax etc. In the meantime, BSNL recovered the cost of the modem as well as monthly broad band charges of Rs 500 every month. Although I was paying these bills for more than an year, about 6 months back, I stopped paying the bills because there was no reason for me to pay for a service which was not provided to me.

Last month, based on a news item which appeared in a local newspaper, I sent a complaing to the Adalat. My demand was that the broadband should be disconnected and the money paid by me towards the modem and monthly broadband charges should be adjusted towards the future rentals of my landline. A week later, a lady called me from Kakkanad telephone exchange and informed me that their accounts dept was doing the needful and that my phone would be reconnected within a week.

As nothing happened for 20 days, yesterday I tried to reach a responsible official of BSNL over phone. Very cleverly, BSNL has not provided any contact details in their websites. Finally, I managed to get across to a senior BSNL official (I think it is one Mr Pillai) thru a number I got from the mapsofindia website. He wanted to know the name of the lady from Kakkanad exchange who spoke to me.When I told him that I did not know her name, he disconnected the phone. Although I tried his number repeatedly and it was ringing, he kept disconnecting the line. If he was employed by a private telecom company, he may have already lost his job. It is no wonder that BSNL employees are fighting privatisation tooth and nail. It is obvious that if privatisation happens, they will all lose their jobs.

Dear Sir,
With ref. to above mentioned subject, I would like to bring to your notice the following fact.
On 20/11/2009 (Friday) at 7:46 pm I recharged the top up worth Rs. 280 on my mobile [protected]. The top up was made by the retailer mobile No. [protected]. Immediately after I received the message with reference No. 20828359. But I did get no talk time. The retailer has promised me to regain my talk time. But until now I did not receive any talk time.
The retailer has placed a complaint and received a docket No. 3438600.
I would like to mention you that no remarkable action has been taken until now.

This negligence has caused me great inconvenience
hopeful about proper response.
Thanking you.

i want to know my portal id & password so that I can check my broadband usage details.
please mail me my portal id & password.my phone no.[protected]

Dear Sir/ Madam,
I had purchased a top up recharge voucher of amount Rs 221 from BSNL counter bearing serial no [protected] for my above prepaid mobile no on 19 Nov 2009 & recharged it on same day, but still today I had not received balance on my mobile no. on next day I had complaint it on your customer service center at (Targhar Exchange)Ahmendnagar to Mrs. Phaltane( Mobile Section) and she had checked the problem and assured me that problem will bee solved very soon. Also the compliant is booked at customer service center bearing complaint no 3436794. Today nearly 2-3 day had being passed but still the problem is not solved. This is the very third class service we are receiving from BSNL. Kindly take it in consideration and do the needful. Thanking you.

my bsnl,pune landline no. is 24470953, and the instrument is bought from bsnl. nowdays it has become noisy, wires get detached frequently and coversation becomes difficult. requests for repairing/replacement of the instrument are not attended and bsnl employee who came for the same has suggested us to buy new instrument..

I am a subscriber of prepaid BSNL connectio no. [protected]. as per BSNL tariff SMS are charged @10 paise per SMS. But due to reasons best knownt to BSNL aRe 1/- per SMS is being Charged since 10 days. Despite of so many request and complaints to cusstomer care nothin is fruitful. My complaint no.is K[protected]. I am surprised to note that Customer care service of BSNL is too poor that no body is attending the service for ahour and hour , if attended no sollution and proper reply is with them.

Disturbing Advertiseing Massages
Sir, My prepaid cellone no. is +91-[protected].. everyday there is about 4-5 advertisement massages which is nuasance and without taking my concent..such as sending no. BP-5303,BP-55888.BP59595, BP-53030, Bp-58888. It charges every month Rs. 20 for which I never gave conscent. The desubscribing process is so tedious that it is not easy to desubscribe. I tried but could not do it. it is open fraud to the customers. The yes or no option be kept easy for the customers wether or not to subscribe different paid services.

SUNIL KUMAR GARG
6B/Type-4, Sector-5A
BHEL, Haridwar-249403

since one month or so i am trying to register myself for on line access on selfcare.sdc.

Sir,
We are facing a problem in our lanline connection.
there is a lot of disturbence in the line, we are unable to hear the voice clearly
and even sometimes the phone is geting dead and also rectifyng by itself.
Please consider our complaint and take the action

My phone num:[protected]

read the matter from the bottom of this complaint


reply which i send to the mail which i got from agm op cmts

the reply which i got from u is quiet funny, in my compliant i've clearly mentioned that i've activated the gprs on my no., as i've the previous experience with bsnl on other cases i personnaly went to the customer care centre at upplam rd and the activation job has been completed through ur customer care people, on the first day itsel[censored]r guys who were on the desk has clearly told me that this plan is not going to work out as many has made complaint on this, still i had a little bit hope and proceeded with the plan, as in ur reply u r mentioning that gprs is not activated then were the 230 rupees has gone from my account have u gone through this matter, before giving the complaint to u i've spoken to one o[censored]r officer mr paulson on [protected] at mobile services what this gentlemen has told to me was gprs is activated on my no. and on his instruction for verification i went to pgmt office met one mr vinu on the 6th floor he has gone through the whole procedure at last he also left me on the road. after complaing to u i had thrown the case out from my mind, when i got the reply from u making mockery of me, so i thought to inform u the every aspect of the case, and about the efficency o[censored]r staff. i dont know what is u in bsnl, but before sending these type of reply to a suscriber just go through the case and reply, and i[censored] r not in a position to reply give the case to the guy who can handle it,


Sir,

Unlimited GPRS using Special Tariff Voucher 230 can be availed by the existing GPRS customers for one month unlimited GPRS. The mobile number [protected] does not have GPRS facility. So you should first activate GPRS by sending GPRSPRE to 53733 as SMS. After getting confirmation SMS on activation of GPRS, you must sent ur handset make and model number to 58354 for the configuration settings. Eg: Nokia N70. After receiving and saving the Configuration settings for GPRS, you can start browsing the internet.

Thank you for being with BSNL.

Warm Regards,

AGM OP CMTS,
MS, BSNL,
Kerala.

On 11/10/09, kuttoos gireesh <[protected]@yahoo.com> wrote:
mob no-[protected]
GIREESH, TC-12/1503/1, THEERTHAM KUNNUKUZHI,VANCHIYOOR PO TRIVANDRUM


this is in regard of the msg i've received on my prepaid mobile no-[protected] from bsnl, saying u 've started the new gprs 230 unlimited plan for the prepaid customer, as per that i've taken the steps to activate the facility on my cell, as per the instruction i've send the sms and i've receives the settings for installation and Rs 230 has got cut from my account, after installing the setting ie on 09 nov morning, i just made a query with the call centre no [protected], the reply which i got from the desk was it will take 24hrs time to activate in certain cell models, whn i contacted the csc at uppalam rd their reply is quiet different from the earlier one, it will take few more days to get it activated as your server is not updated for the new plan, if it so i want a reply from u why bsnl has sent the sms to the customers once u are not ready to take the task, if this is the thing u can do me favour u can deactivate my gprs activation, and credit the 230 amt back into my account.

the service not resumed the bill payed.

I bought a BSNL EVDO card on 20.11.2009. The speed seems to be only about 200 kbps though they say that the speed can be upto 2.4 mbps.
This speed of 200 kbps is too low and the price is 650RS/month which is too high for this speed.
I request BSNL to take steps to improve the speed of EVDO cards.

My Bsnl Landline[protected]. CONSUMER NO:=[protected]
Raigarh,Chhattisgarh

I was facing contant problems like no DIAL TONE, DEAD PHONE, NO LINK,NETWORK BUSY.

So i had decided of dropping my connection and filled an application also for disconnection on 22 OCTOBER with all the formalities done.
but they are not disconnecting my number and the monthly rental charges are still going on and i m getting the bills till now.
I had also withdrawn Plan 151 on 1st october,but it is also included on my October bill.

The person there are not ready to talk properly and everytime they talk of false promises
This is v.poor services n shameful

Kindle help me as soon as possible

I am using BSNL EVDO service since April 2009. Initially the service was ok, but now after the launch of reliance Netconnect Plus the speeds have slashes dramatically. I visited the Model colony exchange many times they changed my device also but no change in speeds. Now when I am talking to them they are saying surrender your connection if you are not satisfied.

Should I expect such type of response from a company like BSNL?

I am very much sure these guys will not relax unless they convert BSNL into a sick company.