[Resolved]  BSNL Broadband — after issuing userid, password and modem on 05 Mar 08 till now broad band is made

1. I have applied for new BSNL landline connection and got it on 19 Feb 08. Along with new line registration I applied for broadband connection also, my seniority for broadband must start from date of registration. However, my modem, user-id and password for broadband was issued on 05 Mar 08. For first month telephone bills is also cleared.

2. Since then Fibre Optical cable was damaged between Yelahanka Exchange and Air Force Stn Exchange, it was restored on 12 Mar 08 in the noon for land line. After 07 days, on 19 Mar 08, they restored broadband in this Air Force Station, Yelahanka Exchange. However, my connection not made good. The details of my broad band connection are as follows:

BB reg no - Rtn252004
BB OB No - 96102347
BB OB dt - 23 Feb 2008
User Creation date - 04 Mar 08
SLOT No - 07

3. No of time and on 20th Mar 08 morning I approached JE Prakash in person for starting of my broadband connection at his office, it will be done by evening. “People are on job”, this was his wording since from 05 Mar 08. But till now my broadband connection not was provided. He says a new DSLAM is installed in this exchange is not working; your connection port is in that. Even I heard the Existing old DSLAM is having one or two port empty due to surrender of broadband connection by some customers. I requested him change the port to old system, he said port cannot be changed due to software difference in new DSLAM.

4. Even once I approached DE, Yelahanka Exchange, he said, it is not under my jurisdiction and you talk to JE only and don’t approach me for anything because he is ultimate. I could not understand being the senior officer and in charge of Yelahanka circle, why he had talked in such an irresponsibly. On 22 Mar 08 I talked to Personal Secretary of PGM, Bangalore around 1.30 pm on 22868687, she has noted down the complaint with my contact no.

5. It is not clear, why such long time is taken for restoration of OFC and faulty new system is not rectified after having good engineers in network and provided service to customer. It is competitive world and Bangalore IT hub in such place is having long delay and poor service is not understood. Restoration of any such failure is possible within 24 hrs in today’s world. Plenty of machines are available to assist the man for restoration of failure.

It became routine business for me to visit daily for Yelahanka exchange for broadband but no positive result is yielded yet. Due to lingering of my connection has mentally disturbed me and wasted my precious time and money by visiting regularly exchange Yelahanka. My umpteen steps taken to get through the connection is futile and I am forced to write this mail to you
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Aug 14, 2020
Complaint marked as Resolved 
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BSNL Broadband — Not Recived Modem

I have applied for Broadband connection, And i have not recived Modem, Once i got a call from BSNL and he told me your modem is delivered to one Engineer name Radhekrishna, and he had given me one number also, But when i am calling on this number not body picking the call, Some time if he picks the call he told me i will come in half an hour, I am totally become made, I am lossing my money and bussiness i don't have alternate choice also, But really BSNL is investing so much money on ADD if they invest some money on egineer then it will be helpful for customer,
i have applied for bsnl broadband connection online and it was registered successfully but now almost one month is going to over but i have not received any reply about the connection. i m very sadful to their this kind of behavior. please activate it as soon as possible. i will be thankful to you.

BSNL Broadband — non provision of user ID and password

User ID and password have not been provided till date

tel no[protected]

Broadband Connection — user id and password

Posted:[protected] by B.A.Sisodiya [send email]
for the broad band bill
i am not able to know data usage of BSNL broadband because when i log on to it asks for user ID, & password .i also want to see telephone and internet bills on line
Please arrange to mail me an application form for getting BSNL Broadband user id and password to know usage charge in .

Please guide and help me.

competition herald — about broandband bill

Iwant to know details of my telephone used including . But my given portalid &password is not responding.My telephone no is 230466



BSNL/Broadband — modem not installed satisfactorily

BSNL/Patna has recently installed the modem under Home 250 Plan which pertains to SIEMENS/ SL2_141 ans it was said to me that wireless facility is there as I had asked for the same under Rs.1800/=category, but their representative, namely Mr. Satyendra Singh did not installed it successfully and fix the modem with my PC saying that he will come and rectify the system as wireless/wi-fi and I am still waiting for him since last 1-month.May BSNL/Patna will look after my problem and let it to be sorted out.

individual — broadband connections reg

I have applied BSNL Broadband connection on 08/04/2009.
My Application no 92244541
My Refernce no 91239038

My landline no[protected]

Till now no response from BSNL.

Sir, my tele No 2510860, at present my broadband connection is not working due to missing username & password, so how i find the same ? pls help

BSNL Broadband — BSNL Broadband modem not working

I have a BSNL broadband connection. Phone number 26423825. I registered a complaint on 29 Apr 09 That my modem was not working properly. Complaint number: 88345148. The response from the call center is extremely poor and they just informed me that they cannot do anything about this and that I have to contact the local office. They gave me 2 phone numbers - one did not exist and the other no one answers. I had no choice but to then register it as a telephone complaint as the broadband department didnt seem to care. Someone came and checked the modem after 2 weeks after the complaint was registered and said the modem was faulty and had to replaced and promised to bring a new modem and we havent heard from them for the past 2 weeks. Today someone called from the telephone department and told me not to register telephone complaints and said the modem could not be replaced since the person who came and checked it had gone on leave for 2 weeks. I guess when someone goes on leave their work comes to a stand still! Lame excuses in this day and age. This man was extremely rude and told me if I wanted to get the problem solved I had to give them a written complaint and meet their chief and banged the phone on me..very shocking indeed..which company would dare to hang up the phone on a customer except a government office? This happens only in India I guess and they do this inspite of knowing that they have a lot of competition with so many private players and all it would take me is a phone call to change my service provider.

BSNL Broadband — not install modem for broadband

i will pay initial amount 1000 for broadband connection on 05-08-09. But until 17-08-09 Monday i have not get connection and also no response on customer care also. What is Going i want plan to withdraw my connection


BSNL Broadband Yelahanka — Broadband not available most of the time

BSNL Broadband Yelahanka is does not work most of the time. On enquiry, we are told that there is a 'server problem'. The server appears to be unserviceable most of the time. This matter needs to be investigated by higher authorities of BSNL/concerned Govt department as there appears to be a deeper problem.
I lost my BSNL DataOne Portal ID and Password.
What to do next in order to view the daily usage details??

BSNL — Broadband not installed


I made a request to install broadband on 12th October, i was informed that it will take max 10 days to be installed. To have broadband first of all BSNL will install a phone line then they will activate broadband on that line. Till today,29 October, my phone line is not installed and whenever I am talking about that they are saying whenever line man will be free he will install the phone.

Can anyone please tell me whom to approach?

BSNL Broadband — regarding modem

this is to inform you .my broad band conection is running from june 2009 in this short period i am suffering from many problem from last month (oct2009) my modem is not working properly i have complainted many time in your moga branch but they are not responding to me my modem is under warrenty so please change my modem as early as possible
I m a staff of KV Gomtinagar.We have two connections of bsnl broadband one of them phone no is 2302048, modem is not responding so plz send any person for checking it why it is not working.
its very urgent becaz all our important works are suffering .

KV Gomtinagar
Ph no-2302048

BSNL — complaint regarding BSNL additional modem charges.

I have Purchased "I-Ball modem" externally at time of broadband connection with informed to BSNL.
Than too BSNL charged me for Modem of Rs. 1600 /.

Broadband Connection — can't able to check broad band usage at portal

i can't able to check broad band usage at portal, after logging into portal there is page which contain several links ,but not contain any broad band usage option.............

broadband bsnl — modem connection

we have applied on[protected] for broad band connection in our existing land phone number 2339585.when we enquired it is learned that connection will be given the next day,but still connection has not been given,Please look in to the matter for the speedy action

thank you

BSNL — no service since long

I have BSNL broadband and am subscribed to the 1350UL plan. It is a very expensive plan as it provides high speed internet, which is very crucial to my work.

But the service is very poor. frequently the connection to internet is down and rest of the time i get lower speed.
Paying Rs 45 a day for high speed internet is going futile. BSNL people come check the internet and go, customer care people just take a docket number and no one really sees if the service is consistent or not.

I have even considered to sue BSNL in this regard but then my lawyer advised me to report the complain in the consumer forum first.

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