Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My landline was not working for more than 15 days from 9th March to 28th March under Docket No.320. My Landline No. is 25549114. I was not able to make any urgent call and hence had to go out to STD booth to make calls. I request that the rental for the said period may be deducted from the bill due for the coming month.

Hope you will do the needful


Regards,

please disconnect my broadband service as i am not willing to take service . regarding this i already talk to customer executive at airtel help line service but get no response. so you are requested to disconnect my broadband service before 25 april 08.
failing to this it become your liabiity for any bill dues of continuing service without my permission. detail regarding broadband connection is as follow

user name : Chanchal kumar
place: SCO 96-97 sector 34 A chandigarh broadband airtel no.[protected]
location chandigarh
contact at [protected]
e-mail [protected]@yahoo.co.in

i have bought a bsnl modem type 2 from company and it is not working properly and i have contact them and they said that we will not do any thing and it is ur responsibility.note:-every comany give 1 year warranty against their product.
contact detail:-
gurjinder
ph no. 2212164

I have subscribed to BSNL Broad Band service phone number[protected]and I have not abeen able to access the service for last one month. I have dialled atlest a set of 10 numbers without any support. The toll free number given on the bill"1500" I finally got through the number after trying for $ hours> Mr. Karthik Raja gave me a complaint number, next day sombody called and said tht a field technician will come in, at 3;50 pm when nobody turnd up I called the same number to know that that the complaint has been closed by one Mr. Vinod without actioning on the issue. Supervisor Ms. Ambica has given me another complaint number stating that it will take 24 more hours to resolved the issue. I am dead frustrated with the lack of response and want to complain about the same.

DEAR SIR

I AM A NEW CUSTOMER OF BSNL LAND LINE AND BROADBAND. I AM NOT ABLE TO SEE THE BROADBAND USAGE DETAIL ON THE SITE www.data.bsnl.in. WHEN I AM LOGING INTO THIS SITE AND WANT TO SEE THE BROADBAND USAGE DETAIL THERE IS SHOWING A DIALOGUE THAT"NO USAGE RECORD FOUND" INSPITE OF GIVING THE RIGH PORTAL ID AND PASSWORD. SO THAT I AM GETTING FEAR TO CONTINUE USE OF BROADBAND SERVICE BECAUSE WITHOUT SEEING THE USAGE...

I am a dataone custommer (HOME-250 PLAN) of BSNL since November 2005.I have never noticed such abnormal usage charge in past time what is happened in last four days[protected] to[protected].During this four days the upload/download usage is more than 3.0 GB which I know is completely absurd and illogical for home plan user like me.I have comlained immediately to the bill section of BSNL Durgapur, but no action had been taken.They have not made any clarification to me.What will I do.Suggest me.

My bsnl landline telephone no.[protected] is dead. Request for rectifying the error.

Sir, i have been using BSNL post paid mobilse corporate CUG plan-299 with gprs plan-199 unlimited internet connection
they have sent me a bill of 5000 above in which roaming charges counts to 3000+ showing that my roaming outgoing call time is aroung134 hours which looks rubbish as i was in roaming for 7 days.
when i have contacted the bsnl office on 03.03.2008 for the first time, i was advised to request for an itemised bill and received it 0n 28.03.2008 after a series of phone calls to bsnl authorities and i was asked to send this bill to the concerned A.O. to settle the matter again. he asked me to fax the bill and i did so.

If they have billed me wrongly, i could not understand why i should again spend money and do all these to prove them and moreover they have barred my outgoing even before reaching the credit limit of 10000 thay provide me

i could find asingle person to whom i can contact and have my grievance solved in bsnl
also the same is the response from the bsnl customer care i.e., 24365

I have applied for a new BSNL Land Line Connection with Broadband (900Package) on 22-March-2008. BSNL advertisements are staking tall claims that within a week phone/broadband connections would be given. But till now no response on my application. Call centre 1500 repeatedly says that the application is "In Process". Are we still living on that "Apply and wait for 10 Years to get a phone age ?" If this be the case why BSNL should waste Tax Payers money on advertisements. Why dont BSNL awaken and grow up to the competition, if not atleast spare Tax Payers money on enticing Ads.

Sir, My phone number is[protected]. Daily I interact with the Public Grievance Cell of BSNL, AP Telecom Circle. I lodge complaints on behalf of others at their request. I send feedbacks and emails to the officials related to their bad services. The customer care of PG Cell is very very poor. Even if we pose the grievance upto the level of Chief General Manager, Director/Operations, Chairman & Manaing Director including Ministry of Communications,...

sir,
i, Subir dey No.[protected] of Jharkhand had taken post paid mobile connection in Jan08.Since then i have not received any bills inspite of so many reminders/complaints.To add on to it now they have barred my outgoing calls.atleast the company should inform the amount by sending the bill.
with regards
subir dey

Sir,
I m a post paid BSNL User .I found one bill for the month of January 2008 as Rs.13000/- but there is an option if the bill exceed Rs2000/- then the mobile out going connection will be cut.Rather it is showing Rs 13000/- & next Feb 2008 bill is also remain so..its Rs 6000/-Morover all post bill is for one month only..but SDO Telephone says it is 2 months bill..
i m waiting for ur early reply & help me

I have taken a broadband connection in the month of February, 2008. Initially the are told me that there is no installation charges for broadband. Later the have sent bill Rs:650/-

Rs.500=00 broadband installation charges
Rs. 150=00 other charges.

It is not good for BSNL


Sammaiah bonagiri.

I have two postpaid conection of BSNL, I can't Listening or talking with BSNL covrage area, I have located near Odhav talephone exchange, which have own network tower ...

While calling from landline to any company where the telephone is automated electronically, and ask to dial, example: please dial 1 for english, 2 for Hindi, 3 for Telegu etc. or any other extension, my telephone does not extend this facility and I can not call the required extension.

Please rectify this problem as I am facing it since a long time. Even though I have complained, no action has been taken.

Thanks,

Geeta Debnath
Tel:[protected]
Mobile: 0-[protected]

Myself P Saha and I am lecturer in a Govt Unversity.
After 6 months of waiting I get the connection of broadband service (Phone no. [protected]) this month from my local telephone exchange (Nimta Telephone exchange). They connect it and then I get the ID, password also, but unfortunately till now the internet line is not working. When they connected the line, modem etc, they charge extra money etc for better service, but after that nobody come to see the matter. I also dont know what is the use of the helpline no, and the exchange phone number given in the list when this are either useless or nobody entertain the call. Whenever we try to contact the helpline no. given in the list, nobody receive the call. I tried again and again, but no result. One day they recieve it ans tell to call after 2 hrs, but after that nobody receive the call. After trying 2 days, they have received the call they told to contact local exchange, and local exchange told to contact to kmain exchange evert time. But they dont have any time to verify the matter of connection problem and to help us. Rather they misbehave with us whenever we try to call to main exchange. Is this is the service of BSNL and we have to pay monthly subscription of this useless type of service?

I had personally visited the Hoskerehalli BSNL branch on 15th march and applied for the transfer of my telephone. But still the work order is not issued. i am trying to call almost all the BSNL offices but not getting any response.
Could some one please check the same at the earliest ???????? Unnecessarly i am ending up paying the Rent

1. I have applied for new BSNL landline connection and got it on 19 Feb 08. Along with new line registration I applied for broadband connection also, my seniority for broadband must start from date of registration. However, my modem, user-id and password for broadband was issued on 05 Mar 08. For first month telephone bills is also cleared.

2. Since then Fibre Optical cable was damaged between Yelahanka Exchange and Air Force Stn Exchange, it was restored on 12 Mar 08 in the noon for land line. After 07 days, on 19 Mar 08, they restored broadband in this Air Force Station, Yelahanka Exchange. However, my connection not made good. The details of my broad band connection are as follows:

BB reg no - Rtn252004
BB OB No - 96102347
BB OB dt - 23 Feb 2008
User Creation date - 04 Mar 08
DSLAM No - UIAF01
SLOT No - 07


3. No of time and on 20th Mar 08 morning I approached JE Prakash in person for starting of my broadband connection at his office, it will be done by evening. “People are on job”, this was his wording since from 05 Mar 08. But till now my broadband connection not was provided. He says a new DSLAM is installed in this exchange is not working; your connection port is in that. Even I heard the Existing old DSLAM is having one or two port empty due to surrender of broadband connection by some customers. I requested him change the port to old system, he said port cannot be changed due to software difference in new DSLAM.

4. Even once I approached DE, Yelahanka Exchange, he said, it is not under my jurisdiction and you talk to JE only and don’t approach me for anything because he is ultimate. I could not understand being the senior officer and in charge of Yelahanka circle, why he had talked in such an irresponsibly. On 22 Mar 08 I talked to Personal Secretary of PGM, Bangalore around 1.30 pm on 22868687, she has noted down the complaint with my contact no.

5. It is not clear, why such long time is taken for restoration of OFC and faulty new system is not rectified after having good engineers in network and provided service to customer. It is competitive world and Bangalore IT hub in such place is having long delay and poor service is not understood. Restoration of any such failure is possible within 24 hrs in today’s world. Plenty of machines are available to assist the man for restoration of failure.

It became routine business for me to visit daily for Yelahanka exchange for broadband but no positive result is yielded yet. Due to lingering of my connection has mentally disturbed me and wasted my precious time and money by visiting regularly exchange Yelahanka. My umpteen steps taken to get through the connection is futile and I am forced to write this mail to you

Sir,

I have sent application/s to correct my name as "SREEDEVI MOHANAN" instead of SHRIDEVI MOHANAN appearing in the bill. But no avail.

Also I have writtem my email ID as
"[protected]@rediffmail.com"
but always they send sms intimating that "my billing details sent through e-mail Id wrongly. Now they requested to send correct email ID for e-bill, to Custoner Care Centre....

Dear Sir,

My name is M.B.Angadi, I have been working in Aeronautical Development Agencey, Min of Defence, Govt of India, Bangalore.

I have shifted my government alloted quarters, D-13/2, DRDO township, Phase-I, CV Raman Nagar to another quarters E-52/6, DRDO township, Phase-II CV Raman Nagar, on 27th Aug 2007.

Subsequent to this I had applied for transfer of my land line to my new address on 27th -Aug 2007. Unfortunately, the BSNL division also changed from Indira Nagar to KR Puram. When I enquired with GE KR Puram, I was told taht a work order has been issued (No.[protected] and the work will be completed within three weeks. This did not happen. I kept on calling following personnel repeatedly, but nothing worked out except promise.

GE KR Puram Ph.[protected]
Mr. Krishnan AE Ph No.[protected]
Mr. Revanasiddhayya, Cable Incharge:
Ph.[protected] &[protected]
Mr. Sitaram, Lineman: Ph[protected].

Dispite many request nothing has happened till today.

I even sent emails to the following e-mail Ids, and got following replies, but again promises but no action.

emails IDs: 1. [protected]@bsnl.co.in
2. [protected]@ sancharnet.in

reply form [protected]@bsnl.co.in dated:[protected]

Sir/Madam

Your Email has been forwarded to the concerned authorities for necessary action

Thanking You

Reply form [protected]@ sancharnet.in dated: 06-02-08

Dear Sir,

With reference to your e-mail regarding shifting of your above
telephone to DRDO Phase II, it is to intimate that the shifting could not be
carried out immediately due to cable non-feasibility in that area. The
cable laying work is under progress and it is expected to be completed
within 3 weeks time. As soon as the cable is laid, action will be taken
to service the connection.

The inconvenience caused is regretted.

Thanking you,

Yours faithfully,

Area Manager (NE)

Yours faithfully

PG CELL Karnataka

I have sent again mails to both official on[protected]. This time they (both) did't even show the curtesy of replying to my mail.

Please tell me what action I have to take in order to get my BSNL land line connection trasnferred? Will there be any disciplanary action againest these neglegent officers?

Please advise me on this problem.

Thank you