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[Resolved]  BSNL Broadband — Link error

we are facing of link error problem now a days(link gets disconnected during using of internate) so pl. depute your person asap.
My.telephone no:[protected]
Complaint marked as Resolved 2020-08-14 00:14:59
Complaint comments  15 CommentsShare0Tweet0

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sir/Madam

The following Problems are.
The broadband poor connectivity.
BSNL is not able to get it rectified.
poor Service of complaint centre.
No officer Response

regards
Dinesh Verma
Nabha(Punjab)
Not getting connected to internet.In the Modem (provided by BSNL), the Link LED doesn't get come on
( telephone is working)

My telephone no: [protected]
Dear sir,
I want to convay u that i m a customer of bnsl broadband.My plan name is home ul 750 plus.It is not giving me speed of 256 kbps as per my information.Its speed is always about 30-40 kbps.If this is ur sevice that i don't want this type of service.
Improve it or provide the speed u told.don't make people fool.
The broadband poor connectivity.

poor Service of complaint centre.

No officer Response

No body is taking action to rectify problame after 3-4 days of complaint.

Without solving problame complaint is closed, complaint no is 13044 before 3 days

New complaint is registered today no is 13235

still problame is unsolved.

no body is visited till date.

Can u do something???

if BSNL is attending their atlist 10% of all complaint, it will be best of all, but no body is willing to solve customers problame, never,
Dear Sir / Mam


My name is Ashwnai Kumar. I have Broadband Connection of BSNL at Nawanshar and Landline No[protected] almost 10 days ago I submited a comaplaint regarding INTERNET NOT WORKING in a PROPER manner. But they did not solve it yet. I am not getting any response from your side.

I will be greatful to you if you could take a solid step against this.


Regards
Ashwani Kumar
even me facing the problem of link..plz do help..thanks in advance
respected sir,
I have opted for the bsnl data one broadband . But since the of the installation it is not working properly.
and often gets disconnected alot number of times.
SIR I AM FEELING VERY SORRY TO SAY THAT IT IS POOREST RESPONSE WHICH I HAVE EVER GOT FROM THE BSNL, EVEN THE COMPLAINTS ARE NOT BEING LISTENED NOR ANY FEED BACK IS SEND .
TELEPNONE NO.-[protected]
DEAR SIR,
I, AMIT KUMAR SAMANTA, PHONE NO[protected], USING BROADBAND SERVICE TILL ONE YEAR, BUT FROM LAST MONTH I AM FACING A LOT OF PROBLEM AT NET SERFING. MY MODEM'S LINK (YELLOW) LIGHT BLINKING (UP-DOWN) VERY FREQUENTLY, AT THE SAME TIME LINE IS GETTING DISCONNECTED. THE MECHANIC WHO HAS COME 3 WEEKS AGO FROM YOUR OFFICE HAS ADVISED TO CHANGE THE OVER HEAD WEARING. SO I HAVE COMPLAINED REPEATEDLY TO AREA OFFICE[protected],[protected] TO CHANGE THE WEARING, BUT THEY ONLY DO EVERY TIME A CALL TO MY HOME AND THAT WAS AT THE OFFICE HOUR WHEN I AM NOT AT THE HOME. AND ALSO NO STEP HAS BEEN TAKEN YET.

I CORDIALLY REQUEST YOU TO PLEASE CHENGE THE WEARING AND HELP ME TO ACCESS THE INTERNET PEACEFULLY, NITHER I HAVE CUT MY PHONE CONNECTION AS I COULD NOT PAY BILL WITH THE COST OF DISSATISFACTION.
AMIT KUMAR SAMANTA
MOB-[protected]
[protected]
ADD-371/8, SONA MUKHI ROAD
4TH BI LANE, NASKARPARA,
SARSUNA,
KOLKATA-700061.
FcuK BSNL
Dear Sir / Mam


I have Broadband Connection of BSNL at Trichy and Landline No[protected] almost 20 days ago I submited a comaplaint (No. 018573) regarding INTERNET NOT WORKING in a PROPER manner. But they did not solve it yet. I am not getting any response from your side.

I will be greatful to you if you could take a solid step against this.


Regards
R. K Sharma
Dear Sir/Madam

I, Neeraj Garg phone number[protected], Bathinda, Punjab, having broadband service from approx. 10 months and i paid off full amount in advance for the Modem. Since i got your service i used to have approx 1400 Rs. unlimited Plan which i had to transfer to low speed which costs approx 700Rs Per month because of on going internet disconnectivity issue. Everytime we have to complain between your landline and internet broadband service complaint center. I was in india for 6 months when i made multiple complaints to your Center located at Gole Diggi Location, Peeli Kothi at Thandi Sadak and also at Main Exchange near Court at Bathinda City Punjab. If you can't trust please check out your complaint record I am sure you will have in your database because of complaints are being recorded on to IVR.

Most of the time they said we had to change the wiring which they did or had to say its not working due to some Maintenance or difficulties. And on top of that some of the engineers i dont know where they are getting knowldege told my wife to not to turn on the Modem when they don't use it otherwise it won't work properly. I dont understand the fact how the heck a datacenter can work 24x7x365 continuously turning on all of the Servers, Routers and swtiches. I am working also in a Datacenter in Canada, for me if i would be an illetrate or uneducated or non-technical person, i can take the crap whatever your engineers they told to a customer. Being a customer i dont expect we get this kind of service every day even you are not able to access internet 30 min in a day out of 24 hours. If thats the best service BSNL is providing then why would we have to pay full bills. Same story again and again Yellow light blinks on and does not stable, means you dont get internet connectivity at all.

Its a hassel to going back and forth between landline and Broadband service customer care.Because landline customer care says, phone is working fine nothing to do with the internet. and broadband customer care they say if there is no phone service internet wont work properly. We are not damn crazy, thats the way internet works atleast in india.

Would you please give me the specific reason beyond what technical staff stays " Internet wont work properly if you turn on Modem continuosly" Is there any Rules and Regulations which specifies Modem does not stay turned on for 24 hours. Now its third day i am not able to speak to my wife on internet!

Please get back to me if any one of the GM or Manager can, who is atleast technical in Punjab terrotairy or have time to discuss this matter or troubleshoot the root cause to provide the best solution.

Thanks & Regards
Neeraj Garg
[protected]@gmail.com
[protected]
[protected]
r/sir

i am from bhaguoran village in langroya exchange .my phone no is [protected], , there is problem while using internet connection.when i m using internet my phone is not working we have only one wire .when we use phone, we plug off phonewire from yours box and repeat it from ours phone,
it means that fron starting we dont have comlete product.plz
help us .
thanku

BSNL Broadband — no link and can't use broadband

broadband link does not come and i am unable to use the internet if the link comes
it comes for a very short time and goes away and returns after 2-3 hours
Yes,

BSNL is very expensive and they have very irresponsible staff.

Customer care service at BSNL is nothing as compared to other private operators.

They are getting good salaries from government without working hard so they are misusing their duties.
I HAVE PHONE NO- [protected], USING BROADBAND SERVICE TILL ONE YEAR, BUT FROM LAST MONTH I AM FACING A LOT OF PROBLEM AT NET SERFING. MY MODEM'S LINK (YELLOW) LIGHT BLINKING (UP-DOWN) VERY FREQUENTLY, AT THE SAME TIME LINE IS GETTING DISCONNECTED. THE MECHANIC WHO HAS COME 3 WEEKS AGO FROM YOUR OFFICE HAS ADVISED ME TO CHECK THE WIRING. THE LINE MAN CAME AND CHECKED DEEPLY HE FOUND THAT THERE IS NO ANY FALT IN LINE. PLEASE INSTRUCT TO THE SERVICE ARE INCHARGE TO CHECK THE MODEM EITHER THERE IS ANY FALT IN THE MODEM. I REALLY FEELS IN PROBLEM WHEN I WORKS ON INTERNAT. PLEASE DO NEEDFULL PERSONALLY SO THAT I MAY USE BROADBAND SATSIFACTORILY.

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    Bharat Sanchar Nigam [BSNL] Phone
    +91 80 2213 3200
    Bharat Sanchar Nigam [BSNL] Address
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