[Resolved]  BSNL Broadband — Poor Service and Management

This is Sandeep Shivprasad Kala S/O of Mr. Shivprasad Mansaram Kala telephone no. 2705886 Add: 402, Sant Pahuram Apt, Nr Bewas Chowk, Ulhasnagar-421001. last month I received BSNL broadband connection from BSNL Broadband Office, Telephone Exchange, Gaol Maidan, Ulhasnagar that is after 8 month of submmiting my application form for the broadband connection whereas BSNL claim to provide the services within three month

Issue:
Since from my first day of getting broadband I am facing disconnection problem. Hardly my internet connection is working for 10 minutes after connecting to broadband services and from 13th June, 2008 after connecting to broadband I am not getting broadband connection as it is showing ERROR 691 (Showing comments verifying password and user name).

Poor Services:
I had provided two telephone numbers 2700922 J.T.O Shri R.S.Bhalerao and 2453030 S.D.E Shri J.B.Shindekar and whenever I am dialing these two numbers, no one is picking up the phone that is no response.

On 16th June, 2008 I had personally visited to BSNL Braodband office of telephone exchange Goal Maidan Ulhaanagar, from where I got the connection to meet Shri R.S.Bhalerao. He told me that he is not responsible for such error, he had given me some other number, which are as follows 1501, 2203505, 2210626, and 2207020-concern persons name Mr. Patil and Mrs. Anapure.

First I had dial 1501 from where they had given me the number to complaint for broadband was [protected] than I had tried this number. I spoke to Customer Excutive Mr. Moreshwar and he told me that they can’t solve my problem as I will have to contact my service center. Than from morning 12.30 p.m to 3.45 p.m I had tried the other given number of Kalyan service center after trying for more than 3 hours lucky I got connected to Mr. Patil and he told me that today itself he will solve my issue he had also given me his mobile no. [protected] but this is also of no use, as he had not given any response since then and still my problem persist I AM NOT HAVING BROADBAND CONNECTION FROM LAST FIVE DAYS.

Conclusion
In the light of above please tell me WHOM SHOULD I CONTACT NOBODY IS RESPONDING ME I AM WASTING MY TIME, MONEY AND ENERGY AND ALSO GETTING MENTALLY STRESSED BECAUSE OF ALL THIS PASS ON ACTIVITIES. And now if I am not having any broadband connection than why the hell should I pay the bill? IF I AM GETTING SUCH POOR SERVICES AND MANAGEMENT so it is better that you disconnect my broadband connection.

KINDLY NOT THAT I AM NOT GOING TO PAY A SINGAL PAISA IN A RUPEE FOR MODERM BUT ONLY THE AMOUNT OF MY USES.