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[Resolved]  BSNL Broadband — broadband connection not connecting with 678 error for more than 1.5 months

Almost everyday i am raising complaint for my broadband connection thru BSNL online complaint booking system, as surprisingly without attending the call (neither calling on the alternate number provided not visiting house) the complaint is removed from the system, as I can raise complaint again next day. The way staff responds to my phone call, clearly shows their limited knowledge about the product and solution/service that is required to be given for the issue. Adding to this, very very poor response; at time nobody would pick up the phone to listen the problem. My problem of broadband is there from last 1.5 months. I am getting 678 error from my place, whereas recently I tried connecting using my laptop and modem from bsnl office, which connects fine. The offical says, its connecting so there is no problem. But I am not sure if they are understanding rightly that there could be problem in a junction somewhere near my house. Intermittantly, it connects from my place.. but it has connected only twice from my place.. never more than that. The way service response is, I am almost on a verge to decide to go for another service provider. My place is in Hyderabad, Miyapur area.
Complaint marked as Resolved 2020-08-14 00:21:57
Complaint comments  33 CommentsShare0Tweet0

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BSNL — connecting problem in broadband connection

My New brodband connection is connected on 31 March, 2008 before last evening my connection is connect & some Problem So please check the my connection.
Dear Sir/Madam,

I have BSNL Broadband connected on my landline number [protected] but my landline is getting dead very frequently, we are not provided permanent solution by BSNl to come up with this problem. Due to this I am unable access internet may times, My money & time is getting wasted, I prefer to go back to Cyber cafe.
Pl do the needful

With regards,
Deepak.M
They given me the broad band connection before 5 days. But from the next day i have a problem in a connection. For every few minutes the connection is been lost, that saying "Link to bsnl failed". i want you to give a sollution to this problem...
There is a problem in my broad band connection. it resembles as a warning message as like "You might not be able to access the internet or some network resources. This problem occured because the network did not assign a network address to the computer" please give me a correct sollution for this problem
i
totaly agree with this.i m also facing the same problem, but my location is diffrent, bsnl has created a irritating situation by setting up a third class or may be no class is perfect to describe for this call centre (dial 1500).one can easily find that these so called customer care executives does not have thourough knowledge of thier product for which they r sitting there.each time we call them they r off for some 20 to 30 seconds discussing our problem with someone.n after that they just give a complaint reference no, which is of no use
after complaing for so many days one day a bsnl line man came to my house and stared finding the problem like james bond as he is a very perfect in his job but after checking thoroughly and asked me to check whether i m able to login, when i said i m not, he again started doing his so called investigation and finaly cuted the telephone line(which a bsnl service engineer when first installed the broadband told that there must be no joint in between the splitter and the modem )and again joint that cable and asked me to login when i told him that i m unable to connect, he finaly declared that there is no problem with the bsnl side i mean in the line or somewhere back in the server . the problem is with my laptop . when i told him that this a very latest configuration laptop then he said "i dont know whatever it may be"but dont disturb the bsnl by loging complait again and again.
that was the day i came to an conclusion that why the private telecom companies are rising day by day and geting bigger and bigger.
till date i m facing the same problem
is there anyone from bsnl who is listning

anyways i m thinking to shift to a private broadband service provider.and disconnect my broadband connection along with the basic telephone conncection

thanks for reading my view's

chow

BSNL — Broadband connection not get connected

It is totally shame and inefficiency of BSNL, that I have not received the broadband connection @ my house even after 4months of registration. I had send several e-mails regarding this subject; but no reply or action.

I don't think those who are namely responsible for the grievences for the costomers are capable to resolve any problems in time.

I am expecting atleast I can get a written reply for this complaint soon.
dear sir,
my broad band no is 24190002 and i am from kolkata.my bsnl email id is [protected]@bsnl.com.it is not opening an says eerror 678.complaint no is a2334 dated 28.9.08.
pl help an do something.
thanks an yr
dipak rasiklal shah

BSNL Broadband — it's not connecting

I got a connection on bsnl broadband starter pack before a month.
Its not connecting to internet. if it is connecting it just last for only a few seconds
i have bsnl broadband connection plan is home plan 250.
and when i check to usages of bsnl broad band to open the www.dataone.in then it is open then click on chek usages but You don't have permission to access / on this server.
IBM_HTTP_Server/6.1.0.3 Apache/2.0.47 (Unix) PHP/5.2.1 Server at hosting.bsnl.in Port 80
this type of error massege is reply so plz... help me to solve this problem please...
Almost everyday i am raising complaint for my broadband connection thru BSNL castmercare center tharad, as surprisingly without attending the call (neither calling on the alternate number provided not visiting house) the complaint is removed from the system, as I can raise complaint again next day. The way staff responds to my phone call, clearly shows their limited knowledge about the product and solution/service that is required to be given for the issue. Adding to this, very very poor response; at time nobody would pick up the phone to listen the problem. My problem of broadband is there from I instlasion day. I am getting 678 error from my place, whereas recently I tried connecting using my computer other place, which connects fine. The offical says, its connecting so there is no problem. But I am not sure if they are understanding rightly that there could be problem in line/cable with joint near my offce. Intermittantly, never more than that. The way service response is, I am almost on a verge to decide to go for comlain in consumer protection & LG center. My place is in kiyal, duwa area.
Govind Patel
Kiyal, ta-tharad
Dist-banaskantha
(O[protected]
(M) [protected]
yo man
wazzap wid you dumbheads ???
ur customer care never answer the phone when i call them up !!!
wel my internet is not connecting and thus would require assistance frm one o[censored]r executives.
my number is[protected]
pls look into the matter as soon as possible
thank you !

BSNL Bangalore — Broadband never connects

My telephone number is[protected], my broadband connection never works consistantly from the past one year, I have logged numerous complaints never my issue has been attended to. I am not sure if anyone picks up the complaints from here and attends to.
hello sir
I have BSNL Broadband connected on my landline number [protected] thanpadi pin no 606708
before 5 days. But from the next day i have a problem in a connection. For every few minutes the connection is been lost, that saying "Link to bsnl failed". i want you to give a sollution to this problem..
.but my landline is getting dead very frequently, we are not provided permanent solution by BSNl to come up with this problem. Due to this I am unable access internet may times, My money & time is getting wasted, I prefer to go back to Cyber cafe.
BSNL Complaints - connecting problem in brodband connection
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BSNL
Posted:[protected] eliyaskhan

connecting problem in brodband connection
My New brodband connection is connected on 31 March, 2008 before last evening my connection is connect & some Problem So please check the my connection
We stay in B22 Harmukh Society Alpha phase 1 Greater Noida. BSNL landline telephone was connected on Tuesday 5th May 2009 around but from that day till date our number is not activated and neither we are allocated any number just the Telephone instrument is fixed.
HI, THIS IS MK ROY, FROM PATNA, UNDER PATLIPUTRA TELIPHONE EXCHANGE .MY BROAD BAND IS NOT WORKING SINCE LAST SIX MONTHS.THE PROBLEM IS 678.I HAVE COMPLAINED MENY TIMES WITHOUT RESULT.MY RECENT COMPLAIN NO IS PHC 26320.STILL I AM FACING PROBLEM.I WANT TO SHIFT CONNECTION TO PRIVATE INTERNET PROVIDER
my landline and broadband both are not working.
kindly send aworker to improve it fastly.
Hello,

Myself living at Mahemdabad - 387130, Dist - Kheda, Gujarat, India.
I have bought a BSNL Broadband connection since from 25th MAY, 2009.
Today is 10th JUNE. Still I have not get proper connection for the same.
I complaints a lot to my nearest exchange at Mahamdabad. They are keeping delay and delay to my request. I dont know, when it will get resolved.
Please, help me.
am also having the problem(678 error, REQUEST TIME OUT& REMOTE COMPUTER DOES NOT RESPOND), what to do?...net is disconnecting every two minutes..

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