[Resolved] BSNL Broadband — Connectivity Problem

virusabhie

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi Team

Currently I m facing lot of problems with this service, Initially I was in 256 KBPS 750/- home plan and I changed my plan to 256 KBPS 625/-. The day from when I got changed my download speed almost 0.3 KB only. I raised number of complains but I did not get proper response. Again they asked me to change my plan to 512 KBPS 750/- plan, as per there request I changed but still facing the same problems. No technical team came to see my connectivity.

The BSNL customer care people said there is problem in 625/- plan, then why you people are allowing customers to use this plan. When we are paying almost 2500/- including modem and advance payment. Later you guys come up and say go for 750/- plan. As a customer we look out for best one. I personally suggested almost more then 25 customers to avail BSNL Broadband, If this problem continues then we need to look out of best options in other services also.

Thanks

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ajay Prasad

from Kolkata, West Bengal

I am facing with connectivity problem from the last 3 Months. I am complaining to the BSNL BROADBAND on regular basis from last 2 months. each day i am reciving the conformation massage that my circut has been restore but not a single day has been gone when the connection has not failled 40 to 50 times. the connectivity ios getting discconected right with in few mins and i have to connectt again . when ever i am connecting the error 678 is showing. i am totaly fedup with this services. Can you suggest me how to claim My refund of the Monthly rentals for these three months.

Rajesh Yedida

from Sirsi, Karnataka

I have a broadband connection from BSNL in Amalapuram,East Godavari District,Andhrapradesh. From the last two days I was not able to access certain servers especially US based servers. The problem started on Friday night and still persisting. I am unable to find any contact numbers on BSNL site. There are some numbers but we can call them only from BSNL lines. Unfortunately I dont have outgoing for my line.

ram

from Rajkot, Gujarat

joining with B.B of BSNL i am facing this problem in that many time DSL link is not responding .so please solve immediately.

Satheesh C

from Salem, Tamil Nadu

Dear Sir,

Broadband connected to my telephone line[protected] is not functioning properly. Very frequently I am facing connectivity problems. When ever there is a problem, I use to lodge online complaint but no one bothers about it even weeks togather. The problem is, when ever i switched on the PC & Modem, internet get connect for about 5 minutes and goes off. continuous breaks in the connectivity. Complaint No. 07554 / 11.11.2009 is not yet attended and it is already 5th week. Request immediate attendtion to resolve the problem once for all.

Regards,

Seenappa V
SIPCOT Exchange,
Hosur
[protected]/[protected]

harsh

from Ajmer, Rajasthan

I am a new user of bsnl broadband, and i am suffering from the day when it installed.
Sometime it doesn't connect for whole day.and if connected then disconnect very frequently.
Also the following site for registering complain also hectic to fill
http://portal.bsnl.in/bsnlcca/NewUserReg.aspx
it does not give any confirmation or disconfirmation alert.
Your complain no 1500 also get disconnected after dialing 1500-2-9

I am very upset with that kind of service.Please look at that asap.

My no is[protected]

V RAVIHARAN

from Machilipatnam, Andhra Pradesh

My Broadband No. is[protected], Sin ce the installation, we are facing the LINK failure problem, i.e. 678 error is showing. Every time we are complaining over phone and subsequently the lines get restores, only for a while, again the same problem is surfacing.

With all this problem unattended, we have to effect payment towards their bills every month, which is taking a toll on us, since neither we are able to surf the internet nor getting any feed back from their helpline.

Please do the needful & oblige.

Regards.

V Raviharan

deep420158

from Raipur, Chhattisgarh

Dear Sir,

Broadband connected to my telephone line[protected] is not functioning due to password error problem. Please reset my password.
Regards,

P K Gupta,
61/1, Nehru Nagar (East),
Bhilai (CG)-490020,
[protected]