Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Not able to update exl. Complaints to customer care yielded no results.

I am a subscriber of BSNL landline ([protected]) in cherthala exchange. most of the time, my phone isn’t working. I have complained many times in the exchange but they have no response. i am already pay the one year phone rent.my current month phone bill is rs-6/- .so please deduct my phone rent .This is happening in most of the customers in this exchange. They do not know how to behave. so i humbly request you to enquire and take necessary action.

FROM 3 MONTHS I DAILY CALL TO MY NEAREST BY BSNL EXCHANGE i.e. ASHOKNAGAR BRANCH ABOUT MY BROADBAND AND LANDLINE PROBLEM BUT THEY ARE NOT SINCERE TO HEAR MY PROBLEM ONLY GIVING ME AN ADVICE AND LOTS OF TELEPHONE NO. TO CALL THAT PERSON BUT WHEN I CALL THEM THEY SAID THAT THIS IS NOT MY PROBLEM YOU CALL ON THIS NO. THEY WILL SEE YOUR PROBLEM AND GIVING ME ANOTHER PHONE NO. IN THIS WAY 3 MONTHS HAS BEEN PASSED BUT MY PROBLEM IS NOT BEING SOLVED PLZ SIR DO SOMETHING FOR ME ITS VERY VERY URGENT

i bought bsnl sim last month mobile no. [protected]. i need gprs setting for the same i called customer care several times but they are unable to send me the gprs setting. when i call customer care it takes 18-20 min to connect to the executives after that again he redirect me to another executives but no one resolves my problem . I simply wants the gprs setting for my nokia 5800 xpress music. till now i have not received any setting yet. when i entered in bsnl site for sending the settings following message display regardin my phone no
Your SIM card is not activated. Initialization failed. MSISDN:[protected], reason: Exception: Could not fetch services!
i called customer care again but no hope ,through same cell i am using tatadocomo internet and airtel internet but i am uanble to get bsnl internet setting
kindy resolve my query
Regards
Harmohan Patel
[protected]

MY BROADBAND CONNECTION ON[protected] HAS NOT BEEN WORKING SINCE LAST 7 MONTHS. FIRST I WAS TOLD THERE IS CABLE FAULT, WHEN CABLE WAS CHANGED, THEY SAID IT IS DP/PAIR FAULT; ONCE DP WAS CHANGED, THE SAID YOU SHOULD CHANGE FROM P2 TO MULTI-PLAY SWITCH BOARD. NOW AFTER ALL ALTERATIONS, THE BB IS STILL NOT WORKING - CONSISTENT DISCONNECTION AND LOW SPEED - BUT NO ONE - FROM LINE MAN TO JE TO SDO TO AE TO DGM TO GM IS WILLING AND CONCERNED TO FIND AND PROVIDE A SOLUTION TO THE PROBLEM. I EVEN LODGED A COMPLAINT ON THE GOVT OF INDIA PUBLIC GRIEVANCE PORTAL (NO : DOTEL/E/2010/06704) BUT STILL THEY HAVE NOT WOKEN UP. THEIR ONLY CONCERN IS THAT THE CONSUMER SHOULD CONTINUE PAYING THEM THE MONTHLY CHARGES SO THAT THEY CONTINUE RECEIVING THEIR SALARIES ON TIME - SHAMEFUL ATTITUDE AND YES, IT CLEARLY SHOWS THAT BSNL STAFF IS INDIRECTLY PROMOTING PRIVATE SP IN LIEU OF SOME GRATIFICATION

Respected Sir
My phone no. is[protected]. i am not able to receive incoming call from last 8 months.. i complaint in local bsnl office and even through telephone complaint number several times but still i cant receive any incoming calls.Please do the needful.

Regards
Rohit Shah

Hello
My internet upload & downlod speed is very low about 8kb/s in every time.please do the needfull.

Regards
Raghavan.K

On 13/11/2010, two SMS came to my phone stating that Cellone deducted Rs. 12 & Rs 28 for caller tune which I never requested for. On calling to Customer care [protected] they just refused to redress my complaints! Moreover they even didn't deactivate my caller tune- it is an very embarrassing situation for me to carry a below dignity caller tune in my phone!- The attitude of Cellone should be highly condemned.

Prof (Dr.) Abhimanyu Basu
Prof of Surgery, IPGME&R, Kolkata
Mobile: [protected]

MY CELL NO [protected]. I SET MY PERSONAL GREETING AS RBT. BUT AUTOMATIC IT CHANGED IN FILMY SONG. BSNL CUSTOMER CARE SAYS THAT MY RBT IS NOT ACTIVE. VERY MUCH SURPRISE. BUT I AM PAYING FOR IT IN MY CELLONE BILL. I COMPLANED MORE THAN 1000 TIMES. BUT ALL IN VAIN. NOW CUSTOMER CARE REFUSED TO TAKE MY COMPLAIN WHEN EVER I CALL. NOW WHAT TO DO. CAN BSNL SOLVE MY PROBLEM.
PLEASE GOD HELP BSNL .
BSNL IS WROST NETWORK IN INDIA.
PLEASE HELP ME ...

Dear sir
My name is girish nayak iam from kaiga karwar mallapur.i have Landline with Broad band connection as BSNL mentioned in scheme they will provide 512 KBPS speed for 750 unlimited download, iam using same scheme unlimited 750 package but iam getting only 50 to 60KBPS only for more information check this link(http://www.bsnl.co.in/service/new_BB/BB_home_only_unlim.htm)
Landline No:[protected]
Mob:[protected]
eMail:[protected]@yahoo.com

I HAD TAKEN BSNL B BAND ON[protected].FOR TRIAL DUE TO BSNLS ATRCTIVE ADS.BUT SINCE FIRST DAY I GOT BAD SERVICE.NO CONNECTIVTY.REPEATED ASKING DID NOT IMPROVE THE SERVICE.I APPLIED TO THEM FOR DIS CONNECTION O F B BAND AFTER ONE MONTH.THEY HAVE NOT DONE SO,PHONE IS DISCONNECTED FOR LAST TWO MONTHS,BSNL IS ADDING RS750 INSPITE OF DISCONNECTED PHONE.MY INSTALATION CHARGES OF RS 500 HAS ALSO GONE WASTE.BSNL BEING GOVT ORG LOOTING MONEY FM PUBLIC BY UNFAIR MEANS.AND NOT PROVIDING PROPER SERVICE.THEY ARE TRYING TO COPY PVT SECTOR BUT BEING SARKRI BABU SABS THEY DONT SERVE PUBLIC INSTEAD THEY ARE EXPLOITING PUBLIC.MAJOR CHAND.EMAIL [protected]@gmail.com

I AM ARVIND DAXINI
SURAT GUJARAT
HAVE BOUGHT 3G DATA CARD SINCE 2 MONTH,
BUT ITS COVERAGE AND SPEED IS VERY VERY POOR.
EVEN SURFING IS NOT POSSIBLE, DOWNLOADING CANT EVEN THINK
IT WORKS ONLY 2 3 MINUTES AFTER CONNECTING AND THEN THE "LIMITED SERVICE" APPEARS.

ITS HORRIBLE TO USE THE NEXT GENERATION INTERNET....

MY BSNL 3G DATA NO IS [protected].

Dear Sirs,
Please cancel my registration/membership for bsnl indiagames (demanded-beta type) from your internet service.
My Land line No: 27560746
My Mobile No: [protected]

Thanking you.

Prafullchandra M. Patel
2,Nalanda Society,Near Naranpura Rly.Crossing,
AHMEDABAD-380 013.

i am pankaj dixit and use to bsnl-brodband home plan so bsnl cut to brodband connection and send to bill for after connection i am student and not work and no income my due bill to 12000/- so please sugest to me i am wait to answer sender-pankaj dixit e-mail id is [protected]@gmail.com

Respected Sir/ Madam,


I had placed a request for broadband connection on 22/09/2010 and the same was made available on the 24th Sept 2010. I was given a modem for purchase costing me Rs 1100.00/- + (taxes).

I had learnt from your website and your advertisements over various channels that there was a offer of free unlimited download for 15 days for any new broadband connection between 15/9/2010 – 15/11/2010.

Though I had placed a request and received a connection within this period, I still was not provided this free download option and was charged Rs 210.00/- (on a pro-rata basis) on my first bill. Also I had not asked for any outright purchase of modem, though it was sold to me on a price of Rs 1100.00 + Taxes.

Hence I kindly request you to look into this and let me know if this service would be provided and that my modem charges can be converted into a leased/ rented option.



Thanks and regards,

Note: This compliant prepare for the following website.
http://portal.bsnl.in/bsnlcca/CCMMobileComplaints.aspx
But this website not help to submit. so i forward to your knowledge.

Dear sir,

My Name is ARUL SADASIVAM,
My Mobile no is: +91 [protected].
My Plan is 525 Post paid.

I am using this no from long period. Initially i was in prepaid plan. Then i change to Post paid because of the good tariff plan. Still i am using. But last three months i face some problem in Excess Billing.

The Problem is:
At first i was activated Unlimited GPRS 199 monthly rental plan. After some month Unlimited GPRS monthly rental plan is changed from 199 to 249. Even though i was using GPRS plan. After Introducing 3G in BSNL and i also activated the 3G facility. After activating 3G while getting BILL, i am shocking about the bill amount. And also my 249 GPRS plan was deactivated automatically (I was not giving any request to deactivate the 249 GPRS plan). In the detailed bill there is no rental amount 249 for GPRS. Many times i called to Customer care regarding this, nobody helpless to rectify the solution.
So, i went to Chrompet BSNL office on 20/9/2010 to inform this problem and they advised to give request for Activation for 249 plan. according to their advoise i gave the request for Activation for GPRS 249 rental plan. also i gave request for Deactivation for 3G plan. (In BSNL 3G activation by SMS is possible but Deactivation is Not possible ????).

I have Acknowledgement for both Deactivation for 3G and activation for GPRS-II(249).

For your Reference,
Reciept no for Activation GPRS 249 : GPRS/CHR/[protected]/4534
Reciept no for Deactivation for 3G : 3G/CHR/[protected]/4375

I have the scan copies of the Acknowledgements. If you have the attachment facility i can send.
But there is no plan change in the next bill. Again i go to Chrompet BSNL office to compliant i give request again. But still there is no change in my plan according to my request up to now. Still i am upset.
Dear sir, I request you to please consider the following,
1. Deactivation of GPRS 249 monthly rental plan without my request when i was Activate the 3G.
2. From 20/9/2010, please modify my billing according to my request (Ref your Receipt).

My contact e-mail ID: [protected]@yahoo.co.in
[protected]@gmail.com

Mobile nos:[protected], [protected], [protected]

I am expecting favorable replay soon.

Thanks with regards,
A.Arul Sadasivam

R/Sir
i have not subscribing the baba ramdev pack ,shayri and jokes pack etc. But i recived massages from bsnl that thank you for subscribing ramdev pack or shayri pack and each time bsnl cut rs 5/- if i want to unsubscribe than each time i will loose another 5 rs from my main balence.i complaint this in bsnl customer care so many time but thay sugest me to unsubscribe.it is therefore requested to stop this bussiness immediatly and refund my money as soon as possible,
regard
dhiman datta

Respected Sir, I Dr. Gagan Sharma m using the bsnl internet connection. the problem is that on loading the bsnl portal site i mgetting this msg.
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [protected]@your.address and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
IBM_HTTP_Server Server at www.data.bsnl.in Port 80. kindly look into it and do the needful.
My e mail id is [protected]@yahoo.co.in thanks in advance.

From 29 October'2010, problem facing in BSNL broad band connection(no connection available) onTelephone N0.[protected], also customer care personnel are not receiving any call where one can inform the problem,and one time undersigned customer faced misbehavior from service provider personnel. Please look after the problem.

S Maji

BEARING BILL NO[protected] TODAY 11.11.10 I TRIED TO PAY ONLINE CELL BILL AFTER ALL STEPS SYSTEM ASKS TO ENTER HIGH RISK SECURITY NO WHICH WAS SENT TO YOUR MOBILE BUT NO PASSWORD RECEIVED PLEASE REGULARISE THE SYSTEM AND EXCESS DEBITED AMOUNT MAY BE REFUNDED