Bharat Sanchar Nigam [BSNL] Complaints & Reviews

This is Arijita Chakraborty, I purchased BSNL 3G data card(teracom LW272) on 26th oct,2010, from yesterday 8th nov,2010 it was not working when inserted in my computer.. no LED glow..no response. When I took it to the BSNL office they repeatedly charged me as I damaged the device externally..though there was no fracture in the device. now tell me what to do????

Dear Concern
I am very fedup with the services of ([protected]) bsnl mobile no. I am facing intermittently problem enable to receiving and making calls. Also loged complaint (K[protected] on dated 7th November2010.Till today unableto get a single call.Already replaced SIM & MOBILE HAND SET but problem remain same. Plz do the needfull.........
Regards
Tek Singh Rawat
#399,sec 38A, Chandigarh
# +91-[protected]
# +91-[protected]

These are the details of my phone bill:
Biller Name : BSNL CALCUTTA
Utility Number :2*******
Due Date :27/AUG/2010
Due Amount :634.00

The bill was paid using the citi banks online payment utility, which I have been using for a long time to pay the landline bills and other bills also. I went to BSNL office and showed them the bank transaction details, on which they said it was not possible to track the payment for them and if they manage to find it later they will adjust it, which till date have not been adjusted.

Please find the attached screenshot for details.

My landline is not working from last month. I was compalined to our circule J.T.o also S.D.O also Written them ,but my landline is not working till to today . my no is [protected]. my alternate no is [protected]

MYSELF DHIRENDRA KUMAR SINGH RESIDING NEAR SRINAGAR AIRPORT USING MOBILE OF NOKIA N73 WITH BSNL PREPAID SIM OF MOBILE NO [protected]. I AM ALSO USING GPRS SERVICE O[censored]NLIMITED PLAN OF Rs.274. I HAVE MADE A RECHARGE OF Rs.274 FOR UNLIMITED GPRS PLAN ON 26/10/2010, BUT AFTER USING A SINGLE NIGHT MY GPRS SERVICE HAS BEEN CLOSED ON 27/10/2010. AFTER CONTACTING TO CUSTOMER CARE AND LOADGING COMPLAIN OF COMPLAIN NO: AJ[protected]. MY PROBLEM IS NOT SOLVED SO FOR.

Hi,

I took a data card connection from BSNL (3G data card model Teracom LW272 usb data card) with plan of Rs. 440/- PM (1 GB). BSNL rep has advised that Data Speed is very good speed as "3.6MBPS", while connecting the same in the internet it shows "Max Received Speed 19KBps" at my home which is centre of the town and speed at Office shows 359kpbs. I have given the written complaint to BSNL customer care, but they were not taken any action as yet. Also one of the officer has advised us prior to take a connection customer needs to check signal is there or not. U/s they are doing the business with false statement.

Is there any solution for this.

Regards
Chandra

i have a telephone connection no[protected] since the day one of exchange starts in dayalbagh, and since the day one when broadband start at dayalbagh, have bsnl broadband unlimited home plan. since more then a years facing telephone noise and broadband no link problem. i also send a registered complain to GM office, but no sulution. dayalbagh exchange staff is so non-coperative even they did not see compalin register. i am helpless , how to get rid off this trouble. junior staff ko request kiyaa to kahtee hain BSNL ke peeche kyon pade ho, itnee saree company hain aur koyee connection le lo. pl help me , beeing an retired army person, i dont want to be a consumer of any private tele phone company.

28 Oct telephone was working but no broadband link, after complain on 30th telephone also became dead and no dial tone, since that day no link but humming dialtone. never seen link since 30th Nov 2010. P R SIngh D-38 Jairambagh, Dayalbagh, Agra 282005, [protected]

Here i have 3g bsnl data card as its shown its had a 3.6 mbps speed but its not have a at-least 2xspeed also..its very disappointing me i had given complaint also to bsnl office but its also not gonna be use..its just fake..its just loosing our money..POOR DATA CARD.

BSNL Co has started deducting Rs 10/- per week for an unwanted service Wap Subscription Service on my Mobile No [protected]. I tried to stop this service through link provided in sms from sender 58888. when i tried to open that link, the page displayed error on that page. then i submit my complaint on india times site but my service is still going on. you are requested to please stop this service at the earliest.

I changed BSNL broadband plan from combo600 to 900ULF plan. BSNL never informed there is going to be user ID and password change. I was without net for 3 days. Rang up call centre.No one to answer for 2days what I got was recorded messages and music.
Finally when I got the connection the speed was never more than 1.5 mbps (although claimed "up to 4mbps") same as my earlier plan where the speed was claimed to be only "up to 2mbps".

I am Suhail in Chikmagalur my No:[protected]
I have send the message for do not disturb service but still its not working properly so please activate this service for better use of BSNL service i not want any componeys call.
I send the message at 1909 like START DND. So please kindly concern my request


Thanking you,

Yours Customer Suhail

sir,
i am BSNL broadband customer and from 10 days my broadband connection has disconnected and i requested BSNL customer care service three time . They gave me complaint number but still i am facing disconnect problem and they not provide me broadband service.Please solve my this problem . I will very thankfull to you. my broadband connection number-[protected]

Sir ,

I forgot my portal ID and password so i cant check my usage so please help me to recover the id and password my phone number is[protected]

indiagamesgodplayer hasbeen installed in my pc without my consent. now i am unable to remove the indiagames god player from my pc and iam getting a message to shut down the indiagames god player before trying to uninstal. no instructions have been given how to shut down the indiagames god player from my pc. kindly arrange to remove the indiagames god player duly shutting down the god player from my pc forthwith

R/SIR,,
I am individual landline domestic customer with broadband service.I shocked when I received invoice period 1/8/2010 extra recurring charges ie; Rs 585.65 on account of LANDLINE TOLLFREE FACILITY.I availed only landline call waiting facility through BSNL Self Care login portal Which is free.. I don't know how this facility modify on my number [which is useless for domestic customer].
Confirmation about this modification was not done by BSNL Customer Care.I visited SDO Kalka, he removed this facility from my portal dated 26/10/2010.
During this period ie; 76 days charges recurring from me.

I requested to BSNL please remove above charges as absoluttaly failure of BSNL CUSTOMER CARE CENTRE............
THANKS
YOURS
BRIJESH KUMAR

Bsnl India Online Games offer of one month free PLAY is nearing end.I am unable to play any game as none of the games open and always show some errors.I tried the toll free no . Either there is no response or they are unable to help directly and i am told that their BOMBAY Office will contact shortly but nothing happens. I tried to cancel the account but failed.

Hence I request thr your kind office to help and convey my request to the concerned PARTY to close my account. My phone no is[protected].

My telephone number [protected] had not shifted to my new address within the same exchange from Lohegaon to Nagpurchawl ( Just less than a km from exchange) since 28 Nov 2008. I need it for using my broadband internet connection.After so many times complain to JTO I am fade up with this organisation.

hello,
my telephone no. is[protected] , I stay at VIM-634, Sailashree Vihar, Chandrasekharpur , Bhubaneshwar-751021.

I had given application for change of my existing broadband plan from 500 Home combo to 900 UL combo. I had confirmed the change of my plan from BSNL Customer Care by dialing .1500. they gave the confirmed news of plan change to 900 UL . I had applied the "plan chane form" , the Bhubaneshwar Telecom Head Office provided me the reciept of plan change. But the bill generated for the month of Oct 2010 , bill no 25108936.,is Rs.1,975.24, which is impossible for usage under BSNL home 900 ULf. I have got no outstanding bill left before . The landline and broadband service is registered under my fathers' name ARUN KU. BOSE.

When I inquired about this with BSNl Customer Care , they said "we dont' know about this , refer to Bubaneshwar telecom Circle a/c section about this". If BSNl is not able to provide clear, transparent and satisfactory service , it shoul closed all its operations.

thanks,

Sandeep Bose
S/o Arun Ku. Bose
mb.[protected]
email [protected]@gmail.com
VIM-634, Sailashree Vihar, Chandrasekharpur, Bhubaneshwar-751021

Dear sir
My mother's mobile phone (LG) bearing bsnl sim No. [protected] was stolen from pandalam , pathanamthitta district of kerala circle on[protected]. The matter was reported to the customer care to block the sim and trace the phone. They informed that the sim was blocked on the day of complaint itself. But on[protected] one of my relatives who called in this mobile heard a man answering the call. But on enquiry he didn't reply properly/ was reluctant to answer the questions arisen by him. Now we are in a total dismay that the sim has reached some wrong hands . please do help us to solve the problem as a complaint was not given to the police in this matter. kindly help us immediately in this regard so that the news heard everyday are shocking that the stolen phones are being used for anti social woks. we are very much concerned in this regard. please help us and give a reply in my mail Id [protected]@gmail.com. my name is suresh kumar k s and my mobile No. [protected]

Sir,
I have purchased bsnl 3g usb data card on[protected], hardware version: LW272, software version:lw272 v1.0, imei no.:[protected] and s|n:[protected] and my mob No inserted in data card is [protected]. Its speed is too slow ie from 0 to 48 (Never exceed 48). so i request you to solve this problem as soon as possible, if not possible than intimate what should I do to resolve this problem.
thanking you
Divakaran : contact No : [protected]
e-mail:[protected]@yahoo.in
Nasik Road.