Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am a customer of BSNL prepaid mobile since last more than one year, from last 10-15 days BSNL has started health tips service on my mobile without my permission, on doubt I called BSNL customer care today dated 23/11/2010 on 12:08pm , I talked to executive regarding this matter , she told me that we can't tell you anything from here, as we can't check from here, then she asked me which type of msgs are you receiving ? I told her then she told me that health tips are started on your number , I told her that I have not started any health tips service on my number then as usual she told me that we(BSNL) don't start any service, I was expecting same type of answer from her as I knew that mobile companies are doing similar things to cheat customers with their money, then I told her to stop this service or I would complaint about it to TRAI, then she told me "Aapko jo bhi kuch karna hai kar lo hum yahan se kuch nahi kar sakte go and talk to your local exchange" . I was surprised to listen such type of answer from CUSTOMER CARE of BSNL mobile company. BSNL is sending health tips messages to me even at 12:30 in night when I am sleeping, even I lose 2-3 hours of sleep in night due to unwanted BSNL health tips messages. I request this forum and TRAI to take necessary action regarding this matter and stop this health tips service on my number .

Deepak Kumar
Haridwar
[protected]

Dear sir
I am using a bsnl no. [protected] since last 2 month in Bihar. I have
seen the prepaid terrif in bsnl site whose link is like this :
http://www.bsnl.co.in/service/tariff_excel_pre.htm. In which bsnl to
bsnl(local/std) free recharge is in Rs 500. I have made Rs 500
recharge today(22/11/10) and I have got the message following:
You have received prepaid credit of Rs.500 from no.279186 on
22/11/2010 at 12:05:20 PM and your account valid till 05/04/2011 Ref
No.[protected]. But BSNLto BSNL free service is not started and no
amount is added in previous balance.
I made a call to customer care (west Bengal) and talked to Mr Vijay
Sharma(technical advisor). But he has refused to assist me in this
matter and told me that since this scheme is in the other state so
recharge will be done but you will not get any facility. So my Rs 500
is fully wasted.
My problem is if any scheme is not in a particular state then that
scheme recharge should not be successful in that state’s no.
I am kindly requesting you either my bsnl to bsnl free service should
be started for on month or at least Rs 500 balance should be credited
in my bsnl mobile account.
I have again complained to 1503 (Arghya Sur, supervisor .customer support). But he has not register my complaint.

Thanking you
Vikram Pratap Singh
Sr Engr
NTPC Ltd
Kahalgaon, Bhagalpur Bihar
[protected]
[protected]

Hi,

I have got BSNL lanline number and broadband connection on the same number. I took unlimited broadband usage plan(Rs 750). The monthly bill comes around (750+200) .

But the line never worked properly even after multiple complaints. If the phone itself doesn't work how can they charge me for using broadband??

I did not pay the last bill, so they have disconnected the number, the phone is now Dead. But, still they are sending me the monthly bill every month. I do not want to pay any pending bills as I have not used any services. Can someone please suggest what to do?

Please escalate to concerned authority.

I want this connection to be cut. Also, I don't want to pay the bills either.

Phone no : [protected]
Name: Priyanka
Location : Marathalli, Bangalore

Dear Sir/Madam,
I have told already to cancel the games web site over the telephone conversation.But it is included in my telephone billing for the past 2 months. As i dont remember my password kindly cancel the games on
demand website through online.pls do the needful.In our family circumstances we can afford the unnecessary amount.

Mail Id ;shimna.[protected]@gmail.com
Contact No;[protected] ;

I am consumer of BSNL my mobile no is [protected] I will be charged 5/30 days for masti pack without any activation of masti pack from last three months. Please stop athis charges and stop all messages from 56505005.

To,

The Principal General Manger.
Telecom
zero mile nagpur,

Dear sir
This is to inform you that we the B.S.N.L g.s.m user all having a lots of problem getting the Network at variouse plasees pecialy westen & north westen side of Colony so we reqvest you to Kindly Look in to the matter & do the needfull,
with regards.

SIR,
I ALREADY HAVE SUBMITTED SURRENDER OF BROADBAND AND LANDLINE APLICATION FROM NOVEMBER SINCE OCTOBER MONTH,DGM HAS TALKED TO ME REGARDING CANCELLATION OF BOTH SERVICES AND AFTER THAT BOTH SERVICES WERE WORKING,MY ORDER NO OF DISCONNECTION IS KGB 135124/[protected],I MADE CALL ONCE AND WENT EARLIER TWICE,AFTER THAT YESTERDAY I VISITED OFFICE AND SURPRISINGLY FOUND ANSWER THAT MY LANDLINE CONNECTION IS WORKING,BROADBAND DISCONNECTED,THERE IS LAKE OF COMMUNICATION IN BSNL AND I SENT TWO MAILS TO [protected]@bsnl.co.in AND NOT FOUND ANY ANSWER.
MY LANDLINE NUMBER AT VADODARA IS 2463252,SANJAY JAYANTILAL SHAH I WILL GO FOR HIGHER AUTHORITY IF I WILL BE IGNORED.

SANJAY J SHAH

JOURNALIST AND PRESS REPORTER

Dear sir,
my Landline number is[protected]

We are not interested in bsnl games.Since last month it was free but this month onwards we don't want to waste Rs. 200. I can't able to cancel my account through online.
I forget my User name and password. The Toll-free no is always busy. So kindly cancel my bsnl games account.

i hv already sent email thru my personal mail. pls do it imdtly. otherwise the matter will be taken to the higherups.
your immidiate response is highly appreciated.

regards,
padmini.s

DEAR SIR,
IM AKBAR ALI FROM PINNATHUR PO,CHIDAMBARAM TK,I HAVE WLL PHONE WITH INTERNET PACKAGE,I WIL PAY CORRECTLY BILL WITHOUT FAIL.BUT MY LINE IS DISCONNECT ALWAYS FOR EVERY MONTH ,I WANT THE PROPER REASONS FOR THE DISCONNECT MY CONNECTION,I WII TALK BSNL XCHANGE IN CHIDAMBARAM MANY TIME THIS PROBLEM IS NOT SOLVED IM SUFFER FROM FIRST BILL,PLZ RESOLVE MY PROBLEM ,SOLVE THIS PROBLEM AS SOON AS POSIBLE,I[censored] DIDNT SOLVE THIS PROBLEM WITHIN THIS END OF MONTH,HEREAFTER I WIL NOT PAY YOUR BILL,I WIL DISCONNECT MY CONNECTION
THANK U
BY
A.AKBAR ALI

Sir,
I am working in UAE. My wife (Annamma. K.Abraham) and childrens are living in
Kerala.Our tlephone No.[protected] & Consumer No. 2313572.My home land line is not working in last one month .She complaints several times in the complaint
sections, but no body responds there.Now we have only Mobile source to contact anywere.Our telephone bills depositing through Fedarel Bank, Kodukulanji Br.No
dues in the bills. So please consider this case and get connection as early as
possible.
Thanking you in anticipation.
P.T.Abraham < [protected]@yahoo.com >
Kalba, Sharjah,UAE.
[protected].

To
The Sr. A.O.T.R/Genl.
Bharat Sanchar Nigam Ltd.
8, Hare Street, Kolkata.


Sir,
With due respect I am to that my land phone[protected] is disturbing for the last two weeks and according to line man, the phone set is to be replaced by a new one. I have given docket before Chuchura Customer Care department. Till today I have not got any positive response, i.e. I have not received any new land phone set replacing the old one.

Yours faithfully,
(SANDIP KUMAR CHANDRA)
CUSTOMER OF BSNL LAND PHONE

Address : Brojo Chandra’s 1st Lane
Kamarapara Road
P.O.- Chuchura
District –Hooghly, Pin Code – 712101.

Sir,

I am Ashwani kumar sharma and currenty i am using BSNL CDMA-WLL PHONE. My request is 'Disconnect my Telephone' & Number is[protected] & it is registed Smt Kala Wati, Vill-Dohak , Po- Kodra , Teh- Bangana, Distt- Una Himachal pradesh-174308 . Because some personal reason i can not using your services .So ,Sir Please help for disconnetion of my Telephone Number[protected] and for obtaining refund of my security deposit immediately
.
Thanks & Regards
Ashwani kumar sharma
Vill. dohak ,po- kodra, Teh.- Bangana
distt.- Una (H.P.) - 174308
Email : [protected]@yahoo.com
mobile: [protected]

Dear Sir/madam,

I regret to inform you that BSNL Broad Band (Jharkhand), is very poor in service, I am the user from last 2-3 years and now from last 2 months I am too frustrated with this service.

Continouesly speaking with Chirkunda Exchange , Santosh, Dev Malia[protected], SDO, GM--PA ( Dhanbad), nothing action has been taken.

We get letters from Mr. DK Sinha ( General manager of telecom ) about all the facilities and services but sorry to say all his and BSNL talking is a big fraud, all The Govt people are BIGGGGGGG FRAUD.

Thus I request you to all the consumer not to use BSNL, and not to get butterd from they as BSNL IS BIG CHEATER...

Chirkunda Exchange[protected]

SDO ([protected])

GM[protected]

All the above people are big fraud

Thank you

with regards
Consumer

Sir, my mobile no is [protected]. i want to unsubscribe my sub actress services.http://203.199.70.160/site/t.jsp?i=743

Hi,

I have been having great difficulties in getting my BSNL connection up and running, I works once in a week for couple of hours and that too intermittently.

I was assign a person called Suresh who contacted me to set up the connection and had informed me to contact him for further issues if any, Now that he has saved my number he keeps disconnecting my call and when I try from different phone he says I m sending a person in sometime and hangs up on me.

This is rediculously stupid that we have to run behind BSNL guys when we are paying for unlimited Broadband usage while using extremely limited availability of connection.

My phone number is 23335267, Residing at #34, 1st Main Kempaiah Block J.C Nagar Bangalore 06.

I would appreciate if some action is taken immediately before I decide on shifting my place.

Thanks
--+91-[protected]

Please deactivate my Indiagames.com provision in my broadband connection. My residence bsnl phone no. is[protected].
The help line toll free no.[protected] is always engaged and I am not able to get [protected]@indiagames.com also.
Kindly do the needful.
Thanks,
P.Kothandaraman

MY MOBILE NUMBER IS [protected].I HAVE RECHARGE 500RS VALUE VAUCHER , IN WHICH STD & LOCAL BSNL & LANDLINE NUMBER ARE FREE IN BSNL SCHEME ON DATED 17NOVEMBER 2010.BUT AFTER RECHARGEING THE MOBILE MY MONEY WHICH ARE ALREADY 10RS. ARE DEDUCTED WHEN I CALL TWO BSNL NUMBER
1.[protected]
2.[protected]
ON THAT DAY I COMPLAINT IN BSNL CUSTOMER CARE AND THEY GIVE ME COMPLAINT NUMBER 6422025.BUT AFTER TWO DAYS NO RESPONSE FROM BSNL CUSTOMER CARE.

Dear sir,
I am a customer of BSNL Prepaid mobile no [protected]. I have received a message from the number[protected] on12-Nov-2010 at 04.48pm containing the text that (Thanks for using our chat messenger. Your service has been renewed for next 30 days. Rs. 15 charged) And they deducted the said amount from my account. I have not activated and not using any such type of services. Last month the same message I have received & amount was deducted. I have requested the problem before the customer care by bsnl customer care number. The BSNL customer care has given me the docet number 6408556 on[protected]. Today[protected] I have received a message from the BSNL customer care mentioned that your complaint has resolved, But my amount was not yer refunded by the company. Last month I also requested that please stop this service I do not want such any type of services. But after that they again continued this service without my concent, As I have never activited this services. Kindly do the necessory action against this company who have tieup with BSNL as well as BSNL who Makes such type of fraud tieups with these fraud company. Some of officers may have personal interest with these comanies they gets good money from them. Kindly do the necessory actions and deactivate this chat messanger service from my number.
Thanking you
With my best regards
Dr. MM Pandey
Lucknow

I am are very sorry to say that we are not getting our landline telephone bill from several months. we face lots of problem. bill is not coming to our address.
our Telephone no[protected]
address---203 Amaravati Apt ,circular road,
Lalpur chowk,RANCHI -834001

I therefore request you to see the matter seriously& send our telephone regularly.

Thanking you
S.N.Mukherjee
telephone no[protected]

My BSNL landline phone no. +[protected] is dead several times in past one year and dead for past three days. I have made complaint via BSNL website and compaint reference no. is 55538996 dated 17/11/2010. Request BSNL to ensure that phone works properly as I am using the same connection for past 20 years and would not want to change the service provider due to lack of proper service from BSNL.