BSNL BROADBAND PLAN — Don't inform of the change in the broadband plan

Vishal Agrawal

from Gwalior, Madhya Pradesh

Address:

Gwalior, Madhya Pradesh

Dear sir/madam,
I have the Bsnl broadband plan of Rs.900 in which 400 calls are free on this plan. Before the 1st january 2013 these 400 calls are free on any network but after 1st january it is changed and these 400 calls are free on Bsnl network only. My complaint is they don't give any information about this change and not giving any notification of this change and give me a bill of Rs.400 extra because of this change. The print date of my bill is 4th february 2013 and on that bill, they give an advertisement of that plan and on that advertisement they don't show any specification of 400 calls free only on Bsnl netwok. Today is 19th february 2013, and almost 50 days is completed and they don't give any notification of the change. Today i go to Bsnl office for correctioning the bill but they don't admit their mistake. When i go to the another officer of the Bsnl office and behave like a new costumer to take a broadband plan, they show me the chart of old plans in which they don't mention any change and don't say anything about the change. Because of no information, i don't take any action to change my plan and continuing calling from the landline phone to other networks. And it is sure that the company will give me a bill of month february with the same extra amount. so please take any strict action and help me to getting my money back. My landline no. is[protected].

Thank you,

Pradeep Kumar Agrawal

Shanti niketan, kadam saheb ka bada,
janakganj,Lashkar, Gwalior

[protected]

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Comments

arup kr.pal

from Sambalpur, Odisha

BSNL Broadband — free calls

I sri Arup kr. pal phone no.258716 of jharkhand chaibasa cosumer no.709669, applied for broadband" combo plan 500 C" connection in the month of july 2008 .and get connected in the same month.As per combo plan rent will be 500 and free calls 175 .But our bill doesn't include free calls 175 in the month of july and august 2008.Therefore i request you to kindly adjust free calls for the month july and august in our next bill i.e in the month of september bill and oblige. Your kind co-operation in this regard is highly solicited.

gurtej897

from Pathri, Maharashtra

how to change password of brodband's modem

Nikhil B

from Kottayam, Kerala

BSNL — Delay in Broad band Plan Change

Sir
I am a Bsnl broad band customer since 2 months. And my plan was Home 125 plan. Since my usage is increased, i applied to change the broad band plan to 250 plan. I applied on June 10 th. And they replied that it will be chnaged from the next month onwards. But when i checked my plan, it remains the same and it is not changed.
Please take sudden action, it will be more helpful to me.

Regards
Nikhil

vivek

from Pune, Maharashtra

BSNL BROADBAND PLAN — plan not change after month start

i request to change plan home 750 unlimited to home combo 500 on 18aug09.they applied. it & tell me it'll start from 1 sep09.because of their slow processing

but ,today 1sep09 it doesn't change .

it shows 750 unlimited on portal .
because of their slow processing
also its speed is very low just 256kbps ~25kbps....................

i contact with broadband section they told me it'll take 2-3 days....

then tell me ,because of their slow processing i applied in early ..

why they take long time 2 change plan........

as per condition & rule it 'll take effect in 7days......

jayametalworks

from Coimbatore, Tamil Nadu

bsnl-broadband — broadband plan changing -regarding

Dear sir/madam,

my landline number:[protected]
my mobile number:[protected]

I HAD CHANGED MY BROADBAND PLAN FROM SPEED COMBO 1111 TO UL COMBO 900 IN WHICH THE SPEED IS 4 MBPS.THE PLAN HAS CHANGED BUT IAM STILL NOT GETTING THE 4 MBPS.IAM GETTING THE OLD PLAN SPEED. I HAD COMPLAINT REGARDING THIS THREE TIMES IN THE CUSTOMER CARE IVRS AND ALSO IN GANAPATHY EXCHANGE CUSTOMER CARE,AND ALSO TO MR.GANESAN
(JE) GANAPATHY EXCHANGE.BUT THERE IS NO ACTION TAKEN FOR IT. I WANT TO KNOW WHERE SHOULD I COMPLAINT FOR THIS AND HOW OR WHEN IS MY PROBLEM GOING TO SOLVED.
THANKING YOU
YOURS FAITHFULLY
S.SHANMUGASUNDARAM
[protected]

Milans

from Bengaluru, Karnataka

Yes, I've the faced the same problem as well. My number is[protected] using plan Home Combo ULD 900. I did went to the BSNL office and spoke to Mr. Satpathy (Link Road, Cuttack) the Chief Account Officer and he didn't took my complain and asked me to forfeit the connection if I'm not happy with the changes.

Finally, I've paid the bill but it was harassing. Please look into this.

Thanks,
Mr. Sahu

mkhan07

from Kamakhyanagar, Odisha

Same issue here too. I have been using BSNL broadband internet connection since 1 year. As a good will of the customer they have no retention policy and they give same sort of answers. Please look into this. My Landline number :[protected]

Thanks,
M Khan