Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

From last 2 months i am facing very bad internet service.
The problem is when net is working immediatly disconected for 2 mins and again it will connected & it is repeated again and again.so many times i called customer care ( 1504 ) and lodged comlaint ( # 0710/1675 ) but no use.
Then i spoke to Mr.Salauddin ( Doddaballapur branch incharge ) , he sent one line man , he came & checked and said its ok. but problem not solved. after that i tryied to contact customer care no body was picking the line.
Then i tryied Doddaballapur customer complaint services ( # [protected] here also no body attend the call and finally i tryied Mr. Salauddin's ( #[protected] he was also not attend the call.
So now i am help less and i dont know what to do ?
I kidly requesting you to please look in to this and do the need ful.
Thanking you.

Regards,
Gireesh.KS
[protected]

Hi,
I have a mobile number [protected]. When people are trying to call me from BSNL numbers they are not able to connect to my number. Many people have complained me about this and I have checkd this with many BSNL landline phones. I checked with my service provider(IDEA, Pune) and everything seems to be working fine from their side. I was not abel to call to BSNL customer care so finally i had to file a complaint regarding this. Can you please check this and let me know what exactly is the problem?
Hoping for your kind cooperation

Thanks
Prashant Patil
[protected]

I AM SORRY TO INFORM THAT IN MY LAND LINE MONTHLY BILL, MY BLOCK IS WRITTEN AS 2 INSTEAD OF 11(ELEVEN). AS A RESULT THE COURIER SENDS THE BILL IN BLOCK-2. I AM FURNISHING THE FOLLOWING PARTICULARS SO THAT ADDRESS IS UPDATED & I MAY GET THE BILL IN DUE TIME.

NAME- SUMIT BHATTACHARYA

PHONE NO ( [protected]

CUSTOMER ID [protected]

ADDRESS SWARANIKA CO- OP HSG SOC LTD, PHASE-2, FLAT NO -

HIG(U) 11 (ELEVEN) / 5 (FIVE) , BIREN ROY ,

RD(W) SHAKUNTALA PARK, KOLKATA-700061, WEST
BENGAL

respected sir,
i am p.srinivasa rao a resident of vizianagaram. i am using cellone services and i was automatically activated with cricket alerts to my mobile no [protected] and i want to deactivate that service .so kindly please deactivate that service.

thanking sir
yours obediently,
p.srinivasa rao,
[protected]

the monthly cell one bill of the month of may, june , july 2010 have not been recieved. the details are as here under:
mobile no. [protected]
Tariff plan: plan325
account no.[protected]
name: Dr. Indra Prasad Sahewalla
Address: royal road, formud ali path near hazarika masjid, Jorhat- 785001, Assam
customers email id: [protected]@aau.ac.in

the landline telephone bill for the month april, may, june,2010 have not been recieved. the details are as under:
service Id (ph#) [protected]
Customer name: Indra Prashad Sahewalla
customer id: [protected]
billing account no. [protected]
address: royal road, A.T. Road Jorhat, Assam
customers e.mail id: [protected]@aau.ac.in

My landline phone number is lying dead since 21st July and repeated complaint on 198 has yielded no results except my getting complaint docket number 4228.

I have also spoken to a lady who identified herself as Secretary to the General Manager today morning but till now nothing has happened.

I want immediate redressal of my complaint as i am not able to call my partners overseas due to which my business is suffering a lot. Kindly do something.

Thanking you,

Yours truly,

M>K>Chatterjee
D-24 Rosewood city
Sector 49 & 50
Gurgaon. Haryana

I AM BSNL BROADBAND USER. I GOT BROADBAND CONNECTION IN MARCH 2010. THEN ONWARDS M CHARGED WITH EXCESSIVE BILL AMOUNTS. WHEN CONTACTED TO THE BSNL OFFICE I WAS TOLD TO PAY THE BILL. THE BILL AMOUNT CAN BE CROSS CHEKED ONLINE. BUT THERE ALSO PROBLEMS HAVE BEEN MADE. MY ONLINE ACCOUNT IS NOT WORKING PROPERLY. I COMPLAINED ABOUT THIS TOPIC TO BSNL HIGHER AUTHORITY. BUT THE REPLY I GOT WAS "WE CANT DO ANYTHING. IF YOU NEED YOU PAY THE BILL. WE HAVE EMAILED YOUR PROBLEM TO BANGLORE OFFICE. IF THEY SOLVE IT ITS OK ELSE ASSUME THE EXCESS AMOUNT YOU HAVE PAID AS DONATION TO GOVERNMENT OF INDIA."
I REQUEST CONSUMER FORUM TO HELP ME IN THE ABOVE CONCERN MATTER.

SIR,

VERY VERY POOR 3G SIGNAL IN MY AREA AT MADHUBANI COLONY AT KANTH ROAD MORADABAD UP.PLEASE SOLVE MY PROBLEM.I CONVEY MY COMPLAINT SEVERAL TIMES IN BSNL MAIN EXCHANGE MORADABAD BUT NO RELIEF FROM BSNL OFFICE.I HOPE YOU SOLVE ME MY PROBLEM.

Name:Veena Singh,Telephone No:2420530(Till12.05.10) and 2317313(after27.05.10)
Consumer No:1030214,Area:Bistupur,Jamshedpur.
our landline phone is under 500 C plan( i.e phone with broad band service)
Phone was dead from 12.05.10 to 27.05.10
broadband service was out of order from 12.05.10 to 21.06.10
1)bill no ;73694069,Amnt:551.50 Bill date:01.05.10 to 31.05.10 no rebate for dead period,Ph No:2420530
2)bill no ;76139381,Amnt:664.00 Bill date:01.06.10 to 30.06.10 no rebate for No Broad band service,Ph No:2317313
as per bsnl specified rules
Rental Rebate: Rebate in rental charge for phones, Telex services, leased lines and junction lines of PBXs will be granted on the Department’s initiative without waiting
for a request from the subscriber, if services to the subscriber remains interrupted continuously for 7 days or more, due to Departmental reasons.
Furthermore, if the period of interruption is more than 14 days due to Departmental reasons, then one full month’s rental charge shall be waived.
In case of RABMN subscribers, the rebate will be on pro-data monthly access charge for interruption of service for more than 7days. However, the enhanced benefit for faults beyond 14 days is not applicable for RABMN subscribers

i have 98Rs.bsnl gprs plan. its speed very slow,even i cann't open google at this speed at my computer.its speed under1kbs.i call c.care many times but i do not get ssatisfied answers by them(c.care executive). bsnl deos mentally harassment me. it waist my time & money. my bsnl prepaid no.is [protected]
thanks

SIR, I AM PRESENT;Y IN PANIPAT (ISRANA).I AM A REGULAR CUSTOMER OF BSNL. MY MOBILE PHONE SHOWS THREE TOWER NAME WHEN IT HAS SIGNAL NAMELY, ISRANA A, NAMUNDA C, MANDI C. MY PHONE WORKS ALL OVER EXCEPT "MANDI C". WHEN IT SHOWS "MANDI C" NO OUT GOING OR INCOMING CALLS OCCURS. IT SHOWS ERROR IN CONNECTION. I HAVE COMPLAINT THIS TO PANIPAT EXCANGE. THEY HAVE GIVEN ME SEVERAL LANDLINE NO.'S AND MOBILE NO. FOR EG. ABHISEK :-[protected], VIVEK [protected], RK SHARMA:-[protected]. NEITHER THEY ARE RESPONDING NOR THEY ARE SOLVING THE PROBLEM. I REQUEST YOU TO LOOK IN TO THE MATTER.


I AM FACING THIS PROBLEM FOR LAST TWO MONTHS

Hi,
I am Maninder Singh from Bathinda.I got a new 600 combo broadband connection on 6 July,2010.From 6th July to 22nd July I consumed only 1425Mb of my total allocated free 2560 Mb.This is also evident from total of individual uses during daytime on Bsnl site.But on top they are totaling it as 27550 Mb.I don't understand this why they are doing this.This means I will have to pay approx. Rs.12000 bill.Bsnl customer-care is totally useless and exchange employees are also unable to solve my problem.Please don't take this bsnl limited plan.I have attaches my total made by excel imported data from bsnl site and that shown on bsnl site.

Dear CMD Kuldeep Goyal (= [protected]@bsnl.co.in)

www.bsnl.co.in =www.rajasthan.bsnl.co.in

Subject : Please I have Internet Broad band connection , its not working from past 22 days , even I try to complain at[protected] ,[protected]!? My Telephone Number =[protected] ,Cell [protected] and internet connection is at this telephone[protected]
= and my address at 23 AA Kishan pole Udaipur –Raj , 313001 ,INDIA ,sir I am paying 900 Indian rupees per months of this internet services and I am facing problems form BSNL –Udaipur people those are BJP=RSS mentality ,
. Now BSNL –Udaipur Rajasthan sent me bill also for internet where I paid them 900 Indian rupees with out any use from past 16 days !!?? this all these doing to provide all BSNL connections to private companies =reliance ,Tata ,Idea ,Airtel ,b’se they are providing lacks of Indian rupees to BSNL officers , for this only , to put problem in BSNL customer =Government of Indian enterprises , in such a way that they must left this services =BSNL and join reliance ,Tata ,Idea, Airtel !?? they are corrupt also ,not good worker , doing problems to customers !!?? not accepting complain at telephones =[protected] ,[protected]!? These both are BJP=RSS mentality BSNL officers !!?? this is extra earn then there salaries from, BSNL =government of India !!??


Sir ,

Please I have Internet Broad band connection , its not working from past 16 days =10+6 days !!?? as its modem is going automatic off , after few minutes of its start by three green lights , I think its done from BSNL ,Karshii mandii -Udaipur Rajasthan ,313001 , Branch some BJP=RSS =Hindu mentality people !!? to put me in tension !!?
While as a gentleman I have to pay 900 Indian rupees month for internet from past 1.7 years with out any !??
Please see this matter as per your attention and ,provide me relief from such technician ,officers =BJP=RSS =from Jobs as soon as possible !!?? sir I am not able to put complain at 198 B’se at my telephone I am not getting voice to put complain for Internet !!?? that also did by corrupt BSNL officers of Udaipur Rajasthan India those are BJP-=RSS mentality and getting lacks of Indian rupees from private companies reliance ,Tata ,Idea, Airtel ! for this only , this these people are saying me from past 16 days that we will not accept complain on telephone and emails, we will accept complain only at 198 !! while from My telephone[protected] I am not able to complain fro internet !! I try from past 16 days about 50 times I failed !!??

Pl I am one of the reviewer in J . Schizophrenia Research ( www. elsevier.com) from May 2007 . Pl I have two publications against Al-Qaida , one against LTTE =South Indian in ME=Gulf !? , few against Hindutava terror groups ,which came from real life in India !!?? Please recently = 15th April /March -2008 , my one paper=Abstract got selected in prime conference of royal society of chemistry =www.rsc.org/arf08 = Analytical Research Forum 2008, Title: Ruhel New concept to anti -chemical terror by use of speed checker AND Chemical detective sensors to stop Al-Quaida attack at Saudi Aramco AND SABIC AND Other Petrochemicals companies in Gulf and whole world , = Two publications Against Bio chemical, Chemical terror =Weapon of mass destruction =WMD .
,Pl I am one of the reviewer in International Journal of Psychology and Counseling
http://www.academicjournals.org/Ijpc AND Journal Of Public Health And Epidemiology (www.academicjournals.org/JPHE) ) and from August 2009 ., Pl I am one of the Reviewer in African journal of Environmental science and Technology =www.academicjournals.org/ajest , Reviewer in Scientific Research and Essays =www.academicjournals.org/SRE
. pl I am Indian minority +OBCS=other backward class - scientist ! ,= [protected]@sansad.nic.in, [protected]@sansad.nic.in, [protected]@tharoor.in , [protected]@sansad.nic.in
(1) New Dimension Against Terrorism: A New Sensor (Ruhel-Sensor) Three Different Sensor's Coupling CCD (CMOS) Sensor and Rodamass Sensor (Rode of Eye) - Coupled Olfactory Sensor-Olfactory-Enzymes Sensors Chisty R =.www.iupac.org =www.iupac2003.org P,21 ( AE-1.P033),: IUPAC - CSC 2003 Scientific Program TUESDAY, AUGUST 12 , AE - Analytical/Environment – Poster Session Chair: TBA , RChisty ,39Th IUPAC Congress and 86th conference of the Canadian society of Chemistry Aug 10-15 ,2003 Ottawa ,Ontario ,Canada = Against Weapon of mass destruction =WMD .
Now ,I am member of www. psychologicalscience.org = The Association for Psychological Science (previously the American Psychological Society) ,and getting free gift of Journals = Psychological Science ,from Alan G. Kraut = Executive Director =[protected]@psychologicalscience.org ,
Pl , I have Position ,at- College=BSc ,& university level in Physics = 75% in Physics in 1989 2nd year BSc +82% in Organic chemistry 1st year ,1988 BSc, Have 78% in Integration and differential =Maths 1989 BSc www.mlsu.ac.in, India ,Nine =9 - publications –at-international symposium on Instrument innovation , Chromatography , +environmental +=+ Pittcon 2003,04,05,06=www.Pittcon.org ,EAS=www.eas.org + , IUPAC=www.iupac.org, =www.iupac2003.org ,National research council Canada =www.nrc.ca =Canadian society for chemistry =CSC , www.rsc.org/arf08 =Royal society of chemistry ,UK, RACI ,IUPAC =www.raci2010.org
Ruhel Chisty ( MRACI-C.Chem A) .
23 AA Kishan pole Udaipur –Raj , 313001
INDIA , Fax :,+[protected] attn Ruhel Chisty)
Mobile =0091-[protected] Tel: +[protected] (Home )
Emails: [protected]@gmail.com,[protected]@gmail.com ,[protected]@yahoo.com,
Passport Number:-E-6884179 Validity date =28/09/2013

Sir,
My telephone No.[protected] is not working for last four days.On 19th July 2010; I registered a complaint in Vennala Telephone Exchange ( complaint: no:O. 498). Today( 21st) the matter was brought to the notice of the Div. Engineer, telephonically ( to tel.no 2348600).
Last month also my telephone went out of order and it was repaired only the on fifth day of registering the complaint at the Vennala Exchange.
I request to expedite action to repair my telephone.
S.Murali.

My name is Dinesh and i have complained regarding my mother's mobile number [protected] with BSNL customer car. But i did not get any response. My mom's mobile balance went to a negative balance of -9.68. The customer care agent says that it is for outgoing call. Another agent says that it is for some service. My question is how would the balance go to negative for a local call that i made from my home town. Also i have written about this to the nodal officers.Still i have not received any reply from them too.

Last time i faced the same kind of problem for my network issues. Even then i did not get a reply from the nodal officers. After escalating to the next level i got it resolved. I am totally fed up of this netword,the customer care officers and the nodal officers. I would like you to have this complaint registered on upon them on behalf of all BSNL customers who face the same problem

Respected Sir,
I am facing this problem for several days and I am frustrated .I am being forced to put this compaint on this website due to the service provided by the bsnl broadband customer service ie.. the helpline numbers of bsnl are always busy

Problem:-- My speed of broadband is very low and sometimes the websites do not open .It is happening to everyone in our area. They are charging us monthly bills but they are not providing us the service in other words which i mean to say...I am getting 20kbps speed instead of 60 kbps which is a lot os difference .I Have attached 2 pics .Please have a look

My Telephone number is 2860672

Hoping that you will deal with this situation as soon as possible..

Thanking you
Nebit DCosta

Calls/SMS after activation of DO NOT DISTURB
I am using BSNL prepaid mobile number [protected] and I had already activated DND services by sending sms START DND to 1909 on[protected] and also on[protected] but I am getting promotional messages and calls from BSNL.(Example messages from BT-BSNL, BT-59595, BT-1263003, BT-55666 ETC.) I am very puzzled that no action has been initiated even after 45 days of waiting period. Kindly look into the matter.

R.Krupakar

The broadband usage cannot be viewed, earlier the usage can be accessed from bsnlportal whereas when they change the site they have not informed to the customer about the change and after enquired from the help desk they have given the site address http:selfcare.sdc.bsnl.co.in, but the site cant be opened after number of attempts. It seems the user friendly becomes tension creature.

Respected sir
This is to inform you that my telephone no:[protected] has not been shifted to my new address .......
I have already submitted an application on prescribed form on 11/06/2010 After that I have contacted to all the concerned authorities for the same.but no satisfactory response has been provided to me........
Kindly take some quick action against it...

thanking you
D.S.Katiyar
2/149 vinay khand 2 gomtinagar lko
ph. no. [protected]
email:[protected]@gmail.com