[Resolved] BSNL — Illegal International call routing

[Resolved] BSNL — Illegal International call routing

S Sayed Mohammed Ajmal

Respected Sir BSNL which is the oldest telecom provider of our country is using illegal means to route international calls to Saudi Arabia. Instead of getting the caller ID of Indian number the receiver gets a local number, hiding the identity of caller. This is not the end of story. BSNL starts charging the call to Saudi from the moment it stars ringing irrespective of the called party answers the call or not. It causes false billing to the Subscriber. This happens only through BSNL calls. Please take appropriate action and compensate the affected consumer of BSNL. [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

sudhahar

I agree to this complaint.
I'm in Saudi Arabia.
me and my collegues having the same problem when receiving BSNL calls. it comes as local number.
Even sms doesn't come directly. it comes through another number and displays the number also at the begining of the message. Actually its a VOIP Call. which will cost only 1/10 of the original call rate.
In Initial stages only some of the calls are routed in this way. but now all calls are routed in this way only.
the other problem is, when my family calls from their mobile, they are able to hear the ringtone. but the call has never been received by me. This is leading my family to a lot of confusion and frustration.

Its a shame that BSNL does this.

if BSNL is giving subcontracting for the routing, its still their responsibility to monitor the calls.

you can contact me at [protected]

Regards,
Sudhahar R

kafbruwa

from Chandigarh, Chandigarh

I have the same problem calling Libya and vice versa. BSNL looks like a big scam to me now.

arifkhan1

I had observed that thousands of ISD calls per day was made from one location of the India, where identity of callers were supressed as '0000000' . This matter is not only in notice of BSNL but also in notice of CBI the investigating agency of India but no action has yet be taken against the beneficiary involved in converting the callers no. into '00000000'. You will be also surp[rised that such calls were being made mainly for Saudi Arabia and othes conuntries.