[Resolved]  BSNL — broadband connectivity

Sir, I am facing the broadband problem from 15th of July for which I had requested to all the concerns thru telephonic messages and other ways. The problem contents the error 691 continuously, for exceptional it has 676 and 718 (sometimes it connects also and works properly up to disconnection but after disconnection, it is very difficult to coneect again).

The telephone numbers which were addressed are: [protected], [protected], [protected], [protected], [protected], [protected], [protected], the online PG complaint (no. HAR/C0/2008/2158) and mails also sent to the Authorities (Some of them delivered and some undelivered).

It is very strange that a customer is making complaints regularly but problem is not solving.

The mails ID are also blocked or wrong which are given on BSNL SITE, as mails are not delivered to all authorities.

our ADSL comes very late or goes frequently or does'nt come for a long time .

I am Jeff Colaco,
My problem is with bsnl office located in Vasai, Papdi(w)
the employees are highly paid for no reason because they never do things ontime, my BroadBand connection is not yet send to my house, i don't know why, but everytime i go to office they say the connection is not established and Mr.Singh is incharge and when i talk to him he say that check in a month or so, and tell me to leave the office, all my friends have BroadBand connection who ordered later than my order, my order no, is 1160 and from month of Apr.2008 i did not get the Connection
my phone no. is [protected]

I have taken a BSNL broadband connection in the month of November'08
under 500 combo plan. Although my broadband service has been activated in the
month of November'08 (received user id and password), till date I am unable to use the service. Whenever I try to connect, I get the message error 678. I even went to Ranikuthi Exchange,
where I was told that my laptop is infected with virus due to which this problem
cannot be solved. But now I have formatted my laptop and reinstalled Operating System, but
still the problem persists. I have written a mail on 12th Jan, 14th Jan, 16th Jan and 25th Jan regarding this to their consumer grievance but till date no one responded.

I took a broadband connection from BSNL, but it is often getting dis-connected or getting struck.. i could not get continuous connection even for half an hour.

Dear Servicer Provider,
This is a follow up message.
I am regular user of Broadband. My user ID is “abirdindia”.
Following my below message to you on the 30th March; I tried calling your contact numbers from time to time.
I have tried calling/was successful in getting through to speak to your staff on the following numbers:
1. O[protected]
2. O[protected]
3. O[protected]
4. O[protected]
5. O[protected]
6. O[protected]
I was able to lodge complaints twice nos- 310404 on 23/04/09 and 314207 on 30/04/09

Every time I dial the numbers I am either asked to wait and or I am told, sir I will check and will tell you- then there is a total silence for a number of minutes and then the line is cut off with out saying anything.
I was fortunate enough to have some favourable response some times when I am told that in 48 hours your connection will be restored. Sometimes one tells me, “I will call you on your phone”. They even take my alternate phone but no luck. It so happened that there was a call back but nothing worked.

I have lost so much of my valuable time and also lots of my professional business. I don’t know what should I do now.

Could someone help me restore my broadband connectivity?

Best wishes with a ray of hope that I can continue using the broab band.
Sanjay
Dr Sanjay K Juvekar
Senior Health Scientist
Health and Demographic Surveillance System (HDSS)
Vadu Rural Health Program
A Division of KEM Hospital Pune
At Village- Vadu Budruk, Taluka Shirur
Pune 412216
Tel: +[protected]
E- mail: sanjay.[protected]@gmail.com
Alternate E-mail: [protected]@kemhospital.org
website: www.kemvadu.org

even i have the same problem...

Sir,
My BSNL BROADBAND CONNECTION works only intermitently and the modem switches off intermittently.Kindly look into the matter and rectify it at the earliest.

I am using BSNL broadband plan 750 but i am facing problem of discontinuety. we have work on VPN discontinuty will cause demage in work
we are not able to access usage detail thought entering valid ID and password.

I have intermittent broadband connection. I tried calling several bsnl numbers of our local bsnl office which was provided by them but all in vein. No one attends the call. Even if you try thousand times, no one bothers to attend the call. I wonder if anyone is employed in our local Avadi bsnl office. Service is pathetic. Even my landline device is not working properly and when I took the device to the office, they sent me back saying no one is there to attend and asked to me call and come. When I call, no one attends. Its really frustrating.
I really request any BSNL higher official to overlook whats going on in our local bsnl office in Avadi, Chennai. Also please help me out in resolving my problem.
My bsnl number 26376896.

Respected Sir

My Land Phone No. is [protected] i have broadband connection and
my plan is monthly Rs. 750. Form last one month my net speed is very low. Even the
page is not opening.

Kindly do the needful or i will be forced to disconnect. Eagerly waiting
for your reply