Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My bsnl number is [protected] .I get message like"watch julia's video and get hot!" and then it is written that "http://wap4.indiatimes.com/wapsub.html?t=subwaphvideo30&p=vd&a=1&q...⇄ For this reason my account balance reduced by Rs 30 in february,2010. So please deactivate this service from 58888. I will be greatful to you.

I want to unsubscribe devotional alarm on my mobile no [protected] & please send mail about deactivation

Dear Sir,

This is to inform you that I had taken a landline telephone connection vide Tel.No. [protected] against Demand Note No.R.Nagar/G-37325/2 issued on 31.12.1996 for Rs. 2000/-. The telephone was disconnected on 29.08.2007. The security/ caution money of Rs.2000/- has not been refunded so far.

It is to regret that after my repeated pursuation, BSNL is not at all bothering my requests. You are requested to kindly let me know the status.

Thanking you,

With Regards.

(Asit Kumar Banerjee)
Qr.No. B-406, NH-3,
NTPC Colony,
PO - Rihandnagar - 231 223
Sonebhadra (UP)

when i logged into usage detail portal i couldn't find the option "View your usage"
what can i do?

Dear Sir,

Phone no.[protected]
BSNL Office :Scholavandhan,Madurai(Dt)

I am having BSNL Willphone Internet Connection in My name of RAMKUMAR GANESH ,now i am working in Dubai,My mother is using Internet & she is paying everymonth payments without dues,,,Now for past 15 days we are not getting the internet for that my mother called so many times to BSNL Office and Up today i.e as on 24.2.2010,inbetween...

Hi
I have BSNL Prepaid connection [protected]. I am getting some questions from this number and being asked to answer them.

When I called up customer care first time he asked me to send a message (UNSUB NN15) to 53030. I sent the same and for this message they deducted 2 Rs. But i got a return message that the key is wrong.

I called the customer care again and this time he asked me to send another message (UNSUB FILMY) to 53030. I sent it and again they deducted Rs 2 from my account. After that I got a reply that your request could not be processed at the movement please try later.

above calls to customer care and the messages were sent on 24/02/2010.

I am not sure how to get rid of this message.

Thanks
Umesh Pal

In the past six months my BSNL Land line Telephone[protected] was DEAD for most of the times. Everytime I complain to BSNL helpline they resolve the problem after 5-6 days but again after 3-4 days it becomes DEAD. Nobody listens otherthan helpline complaints. This is frustrating and unethical. I have to pay rentals for dead periods.

Please look into this.

Regards
Shankar Bhowal

My Pre Paid Mobile no. [protected]. Many times I found that my Balance amount lost without any reason. My age is about 70years so I write down that on 10/02/10 I recharge my cell with TopUp of 110 ang got Balance 100. But after two days my balance was zero rupee. On 12/2/10 I recharge with 55 then after some time my balance was 00.00. On 13/02/10 I recharge with 110 got balance 100. I made only 2 outgoing calls of 2 or 3 minits but after some time I was on 00.00. On 14/02/10 I again recharge with 55 and got balance of Rs. 50 but making after only 4 call I was agian on 00.00.
When I contact to Custmer Care 24365 after a lot of try i was able to contact them. They say you make call on a number about 300 seconds The number is [protected]. But I never dial this number.
What should I do to take my balance again.

I am using a BSNL prepaid connection. The company is charging more than what is applicable according to the plan. I'm am using Rs49 tariff according to which all my call and sms charges should be 49 paise. But on certain numbers, specifically on the numbers starting with "8", I am being charged Rs1.50 per minute. This problem also persists with many of the others of BSNL.
You are requested to kindly look into the matter and rectify the problem.

i purchased a bsnl evdo card . 6 months over but i converted it to ten digit number but there is no use of the bsnl evdo card . i have given enough complaints to bsnl office. but no action is taken against it they just re configure the evdo card . i request you to take siviere action against it .
Thanking you
yours sincierly arjun s.n.

A specific sample case (3) is brought out for perusal of every human being for appreciation of the extreme difficulty faced by a disabled person who cannot move to attend office for chasing and getting his official works done, had to depend on modern technology i.e. E-governance but miserably failed to get his problem solved through the system introduced. The very intention of the Government of India by providing computer set including internet connection to every officers and office will be totally defeated in case e-mail communications are neglected and inevitable cases like PWDs are over looked / neglected. Attention of the Government at appropriate level is invited. Too many articles on the issues are already available at different web sites
In the instant case BSNL admitted by way of correcting / rectifying some defects pointed out in a manner not in consonance with the factual position and in pursuance with the prevailing official norms. Thus the disputes / differences and claims pointed out during the long spell from 12.03.08 to till date lying unsettled and references made by this disabled person through e-mails from time to time are all neglected / ignored.
The intention of bringing this article to the notice general public is not to settle my case but to establish that E-governance communications by PWDs, cannot move to attend different offices for chasing had to face extreme difficulties and find out a suitable way so that PWDs need not face such troubles in future. - Chinmay Kar[protected]


Disabler's Desk
I am a Retd. Sr. Citizen, Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons -Chinmay Kar


23rd Feb'2010 [ REMINDERs]
Case unsettled since[protected] by CGM/Kolkata -

CMD /BSNL (India) <[protected]@bsnl.co.in>

Your kind attention is invited to my E-mail letter dated[protected] followed by series of reminders in connection with disputes / differences had arisen with CGM / Kolkata (India) since[protected]. The entire issue is within your knowledge from March'2009 onwards. In case you are unable to settle the long outstanding issues, feel free and tell me frankly that you are unable to set right your system and solve the issues of a disabled person. Incidentally it is stated that your CGM is hesitant to accept a suo motto proposal for holding a joint meeting to discuss and settle the issue of a disabled.

Hope you will not hesitate to take suitable action to solve the entire issue so that this old aged Disabled person need not suffer financially any further.

Thanking you

Chinmay Kar 23rd Feb '2010
[Due to extreme disability reasons E- governance correspondence solicited]
[protected]@yahoo.co.in
[protected]@hotmail.com



Copy forwarded to TRAI / GoI (<[protected]@trai.gov.in>) for information. All copies of correspondences made to CMD ([protected]@bsnl.co.in) and CGM / BSNL (India) (<[protected]@bsnl.co.in>) in respect of deviations made may kindly be referred to with a request to take suitable remedial actions accordingly. It is however expected that a Disabled Senior Citizen's case is settled at the earliest in pursuance with the principles and guide lines issued by TRAI.

Chinmay Kar 23rd Feb '2010
[Due to extreme disability reasons E- governance correspondence solicited]
[protected]@yahoo.co.in
[protected]@hotmail.com

please unsubscibe from handygo fever offer from bsnl.i get sms every 2 days saying that it will be renewed and 8rupees gets cut from my account.has happened 8-10times now inspite of complaining to customer care.this is last chance or bsnl would lose a loyal customer

Dear sir/mam,
with your respect i want to say that someone stolen my mobile along with my sim card...(no. is [protected])
so, kindly stop all services on this number as soon as possible...
i'll be thankful to you...

I am trying to stop auto renewal every month with charges Rs,10/- and receiving sms reg, stock updation from 54000 and have lodged complains with BSNL custermar care thrice for one month docket nos. 4016153, 5047187 dt.24/1/10 and 5181659 dt. 23/2/10. Till now no positive outcome and misguided me.

I request to STOP this SMS from 54000 immediately.

Regards

RESPECTED SIR,

MY NAME IS NARESH SHARMA

PROFESSION : ADVOCATE

MOBILE NO.[protected]

SIR I AM VERY AMBERISSING TO SAY THAT ONE COMPLAINT IS NOT SOLVE BY BSNL SINCE 21 DAYS. THIS IS KIND FOR YOUR INFORMATION THAT ON[protected]. MY RS. 25/- HAD BEEN DEDUCTED BY YOU.WHEN I MADE A COMPLAINT ON YOUR CUSTOMER CARE (24365) ON[protected]. COM. NO. 3580806. ALREADY 21 DAYS GONE BUT I HAVE NOT RECEIVED ANY MESSAGE OR CALL FROM YOUR SIDE. IT ASSUMES THAT YOU ARE NOT INTERESTED TO SOLVE THEIR CUSTOMER PROBLEM. I HAVE TIRED TO TALK TO CUSTOMER CARE. WHEN I HAD CALL TO KNOW THE STATUS OF MY COMPLAINT. THAN YOUR CUSTOMER CARE ALWAYS SAID THAT SIR YOUR COMPLAINT IN PROCESS AND SLOVE IN NEXT 24 HOURS. SIR I HAD NO TIME TO CALL CUSTOMER CARE EVERY DAY.
SO I REQUEST YOU PLEASE TAKE SOME ACTION AND SOLVE MY COMPLAINT AND REFUND MY WRONGLY DEDUCTED BALANCE RS. 25/-.
KINDLY DO THE NEEDFULL.

THANKING YOU

NARESH SHARMA

I recently recharged with the new BSNL GPRS unlimited
plan Rs 274 hoping to get unlimited GPRS.
To my surprise, it instead started charging for both
browsing and downloading.At first, it didn't deduct from main
balance but later on it started to deduct even from main balance.I
found out that this was because it was first deducting from the 274 which it
didn't show since it was a recharge voucher and later on after this is finish, it then starts deducting from main account.
I've already tried this 274 twice and it didn't work on both occasions,so
I've lost more than Rs 500 total.Now isn't this cheating since
the 274 plan was actually for unlimited GPRS and they are instead
deducting money.
Before this, the 230 GPRS unlimited voucher was working fine.

I got Bsnl internet connection in ahmedabad before 6 months, the Bsnl Evdo advertisement says u will get upto 2 mbps speed, but i never got more then 256 kbps, this is very rubbish internet service, i m very re grate to purchase bsnl evdo connection worth Rs 4300. pls do not purchase this Rubbish internet service, pls go and purchase internet connection from some private company, this is better way for u.....

George
muvattupuzha,
ernakulam,
kerala.
[protected]
[protected]

hi,for 1 month i am suffering from continues disconnection of internet. i cant use the net continuously, so that i have to reload the web pages and also cant download data.
i have notified this to BSNL people but when they come to see the problem they cant find any thing. Also they checked the wires,but nothing. They said they cant do anything!!!!!!!!! saying that this may be due to cold weather.
my friends in my locality have the same problem,they suffer these all..........
May be this is due to the BSNL server problem or may be their HUB problem,but they ignoring this fact and saying they don't know..........

what can i do......,i cant browse normally.

The services of BSNL BROADBAND in Kolkata is worst. Each and everyday we have to face the same problem of link failure(error:678). The complaints done via 1504 (customer care no.) gets attended and corrected after a minimum of 3 to 4 days. Either "server down" or "at maintenance" these are the common excuses of the local telephone offices and executives. Even if they are corrected it only stays stable for 1 day maximum and again the problem persists. If this continues then we people are left with nothing but to shift to the services of other broadband providers. Its an earnest request to you to please see to this matter and it'l be very nice and kid of you if you can resolve this problem as soon as possible.

I am ten year old cellphone customer of BSNL post paid service.Recently I wanted to change the service from postpaid to prepaid by keeping the same number.I was asked to pay Rs.115 for change of plan.After payment the service started. After few charging I wanted to change to "Lifetime prepaid" service because my usage now was minimal after retirement from service.To my surprise I was asked to deposit another Rs 345 for conversion of plan.BSNL is advertising a new Lifetime Plan only for Rs.20/- ,however the old and loyal customer are required to shell out Rs.345/- for converting their plan to Lifetime.
This discrepancy was brought to the notice of officers of BSNL at Nagpur but they say "Rule is Rule" perhaps they do not bother about old customer.In fact I can get new Lifetime connection for Rs.20/- but for keeping the same ten year old phone number like a "Pound of Flesh" now BSNL is asking Rs.345/- which I feel is most unfair practice.
Yours Sincerely
Avinash Gowardhan
X-1,Laxminagar,Nagpur 440022