[Resolved]  BSNL — Inacurate computation of telephone bill

Dr.K.Ahmed Anwar, Dated:[protected]
“KALLINGAL”,
Valiyangadi,
Perintalmanna
PIN: 679322
Tel:[protected]
Mobile: [protected]
E-mail: [protected]@gmail.com


Sir,


Sub: - Telephone Bill dated[protected]Request for re-verification –
Complaint reg.
Ref: - (1) My telephone No. PNT/227736
(2) Consumer Number 49026
(3) Bill Number 14214319 dated[protected] for Rs. 16593.00
(4) Earlier Bill Number[protected]already paid) dated 07-05-08

……………………..

Kindly refer to my latest Phone Bill as per Ref. No. (1) above for the period 01/07/08 to 31/08/08 for Rs. 16, 539.00
A. The above Bill gives the following detail under “DEBITS”: “BB-PLN-CHG FXD TO 30-06-09 : Rs. 7500.00”
But already an amount of Rs. 2500.00 had been paid earlier (vide Ref. 4 above) under “BROAD BAND S-250” Scheme, which was replaced by the present scheme on my request. That amount of Rs. 2500.00 has not been found credited and adjusted while computing the new deposit amount. That is the unavailed deposit of the earlier scheme need to be adjusted towards the present deposit and Rs. 2500.00 has to be deducted from Rs. 7500.00 and the balance could be the amount due from me as deposit.

B. Over and above the above deposit of Rs. 7500.00, another amount of Rs. 6413.70 has been found charged as “FIXED CARGE TO: 03/07/2009”. How come there are two such distinct, yet the same, ”FIXED CHARGES” under the same head for the same period? This needs to be looked into, verified and clarified. Thus instead of Rs. 7500.00 as Annual charges, I am made to pay Rs. 7500.00 + Rs. 6413.70 = Rs. 13913.70 as “FIXED CHARGES”, whatever it might mean.
C. All the above are charged in addition to the BMONTHLY RATE of Rs. 360.00

Kindly look into the matter. I would request for a reply by e-mail or by post, or, if at all, by phone, please do not call in my land number, since I would not be available during working hours at home and anybody who happens to attend the call may not be able to convey the import of your message as was my experience on previous occasions. Instead any call may kindly be made to my Mobile Number above.


Yours Faithfully,


Dr. K. Ahmed Anwar