Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I was unable to get the details online to whom I can submit my complaint while searching the internet I found this right to information link on the internet,

http://www.punjab.bsnl.co.in/rightofinformation.htm

I wrote an email and it bounced back with the following message. It appears as if nobody checks this account. Please suggest whom should I contact? Below is the bounced message and the original message sent to BSNL representative



his Message was undeliverable due to the following reason:

The user(s) account is temporarily over quota.

<[protected]@bsnl.in>

Please reply to <[protected]@bsnl.in>
if you feel this message to be in error.

Final-Recipient: RFC822; <[protected]@bsnl.in>
Action: failed
Status: 4.2.2


[protected] Forwarded message[protected]
From: "Sandeep Bains" <[protected]@gmail.com>
To: [protected]@bsnl.in
Date: Tue, 7 Oct 2008 14:55:56 +0530
Subject: Broadband connection details
Mr. Rakesh

I would like to know the list of documents that are required for getting a Broadband connection for a Pvt. Ltd. company? I been trying to apply for this connection but every time the office demands different documents. I would like to know what should be attached with Broadband application form.

Also I tried to find the contact email for the DGM or GM Chandigarh but found that the list has email addresses not belonging to BSNL. Can you please provide me the genuine list? You can verify this on the below link
http://www.tnd.bsnl.co.in/contact/tel_dir.php

You can contact me either using this email address or by calling me at following number ([protected])

Thanks,

Sandeep Singh
[protected]

BSNL is providing a telephone connection in India and giving poor response if we rise any complaints against our home telephone. BSNL is supposed to give service to public if any problem or mistakes in their side. Instead of giving service, BSNL provides bad reply and poor response. How public will support BSNL government organization. Hence public will supporting private sector who provides telephone service and good response for public.
In velachery BSNL office, Staff's is not working for people and they are not ready to rectify if complaits rise. They will come and physically sit in office and go home.
When BSNL will rectify their faults?

Dear Sir,

It is going to be 1 month i bought a BSNL topup for Rs 56/-. I tried to top up in my mobile number. but a message came as this voucher is invalid. Then i called several times for the customer care but there was no reponse and given a complaint number as 55143. but still no action is taken up.

Request you to kindly do the needful as soon as possible.

Rehmath,

I got BSNL broadband connection home500C that have limit of 1.5 GB for a month and for 80 paise/mb if exeeds. Even I got the connection at July 1, 2008, they did not provide us Portal Id and password to check our used data usase and finally after a long, somehow we manage to get it on July 28, 2008. and first of all I check my usase of data then I come to know that I need to pay for 8.5 GB that would be nearly 7, 000 rs.
Now, tell me what can I do. BSNL is thief. They are cheating. They dont tell you how much you are using so that it could exeed as in my case and everybody know that for this much amont I could have net for 1 year with unlimited download. But they even dont offer anything like if you use more data tranfer and you exeeds unlimited charges then you should pay for unlimited as it should be .
So, finally I could conclude, those are thieves beware of them.

I am from Indore M.P. My phone no. is [protected].
My BSNL broadband, dataone is not workimg since 2nd of July 2008. I booked complaint on 4th of July 2008. They gave me complaint no. too - A58. Nobody turned up. Later I had to book complaint freshly, the no. being A248 .I have been constantly enquiring as to when they would attend to it. Each time they say they will see to it. Where should I go now, even the senior staff at their nearest office Patrakar colony, Indore, is paying no heed.

i have taken broad band connection in the month of jjune08 with rs 750/- unlimited scheme from your office at kapurthala punjab .from last 20 days internet services have become from bad to worse and internet does not get connected for most of the time i have personally lodged complaint to sdo sh gandhi with mobile no as [protected] at kapurthaLA OFFICE BUT INSPITE OF HIS ASSURANCES NO ONE HAS COME TO ATTEND THE COMPLAINT
KINDLY LOOK INTO THE MATTER AND TRY TO GET IT RECTIFIED AT THE EARLIEST
FROM AGYA PAL SINGH LAMBA
34 LOWER MALL
KAPURTALA
144601
[protected]
MOB NO [protected]

i am using BSNL Land line Facilitiy since 2004 at same location in Andhra Pradesh.
Even i given a written application to JTO Sullurupeta in june 2006, i have not recieved the facility till (2008) now. i and my family is suffering because of annoying/mischievous calls and threatenings continuously.

i have humble request to provide Caller ID facility to my phone for proper identification and police proceeding against the culprits..

thank you.

Dharmendra Kumar
Sci. / Engr. SDSC SHAR
Sriharikota, Sullurupeta
Andhra Pradesh

Respected Sir,

My Name is Manikandan and i have recently booked the broadband service on03/07/08 Bill no:66387 Tin:[protected] DlNo:20ms604/21 the executive who collected the money for the same promised me the connection within 10 days whereas only the landline was connected no:[protected] and in spite of giving N number of calls to the Madhavaram Exchange finally they installed the modem on 24/03/2008 whereas it was not working an i had to call our Exchange JE whose mobile number is [protected] who spoke to me in a harsh and impolite manner since i got irritate becas of this issue after our conversation i called Madhavaram exchange AE whose mobile number is [protected] who answered my call and the only person who seem to have understood the customers problem he asked me to take the Modem to the Exchange and get it replaced but when i went there the person requested me to leave the modem there she engineers are not available and said it will get replaced the next day i.e on 25/07/2008 which is not done so far and wen called the JE he didnt help me keeping in mind tht i didn't speak to him nicely not only that they have disconnected my land line number also and till now have not repaired it in spite of n Number of complaints made to the exchange. Now i kindly request u to look into this matter seriously and sort it out since i am not getting any sort of response from the Exchange.


Thanks and Regards,

S.Manikandan

[protected]

sir i m using bsnl prepaid.my number is [protected].and sir every month 30 rupees will deduced from my balance.i got a message from 51819030 that is "YOUR SUBCRIPTION FOR THE DATING SERVICE HAS BEEN RENEWED FOR NEXT 30 DAYS. RS.30 CHARGED".i m want to deactevate it. AND BSNL COSTMOR DID NOT RESPOND ME.so anyone help me to deactevate dating tips survies. SIR HOW I M DEACTEVATE THE DATING SURVICE PLEACE HELP ME PLEASE PLEASE

Sir,

I have BSNL data one connection.My telephone number is[protected] .All of a sudden it stopped functioning. I made a written complaint on 5/7/08.On 8/7/08 after checking the modem installed at my residence I was told that the port has been changed and within two days it will start functioning.It didn't happen and I lodged a complaint again on 12/7/08 (complaint No.453).I was told that it will be done the next day.
I am a distraught person as they will send the bill promptly for this month's service also.

I contacted by phone today just before writing this complaint.but I am sure it is not going to be corrected even now.

Is BSNL irresponsive to complaints?.Are they lacking experts?
I expect that at least seeing this complaint they shall respond.

14.07.08
Ph:[protected] Raghavendra .D

This landline is not functioning properly since February 2008 and has gone dead completely in June 2008.

Whenever I tried to complain using the No. 2198 ++++ a recorded message that the facility is not available for this line was being conveyed.. Thereafter, I lodged my complaint with phone No.s 23631100 / 23621100. Around 20/6/2008 the personnel at the nos. confirmed that there is cable fault which will be attended to. Further, I was advised to contact the mobile no. [protected] for further information. As the fault was not rectified, I lodged complaint again on 1/7/08 docket no. 430. Even as of today my complaint has not been attended to & te phone is totally dead.

I am sending this email with a ray of hope that the complaint will be attended to with all seriousness.

Please send me the call details of all incoming & outgoing calls for my prepaid mobile connection [protected]

To,
The General Manager,
Bharat Sanchar Nigam Limited,
Kanpur

Kind Attn. : Shri Rajesh Kumar, GM-TD, BSNL, Kanpur.


It is brought to your kind notice that I have purchased a SIM card from Upbhokta Seva Kendra of BSNL Office, Kanpur. Details of which are as under :-

Name Shiv Babu Mishra
Address DT-29, Middle Road, Armapur, Kanpur
SIM No. 5213
Mobile No. [protected]
Demand Note No. 198976
Date 03.10.2008
Cash Receipt Book No. 154
Receipt No. 57
Receipt Date 03.10.2008

It is stated that the counter clerk had activated the SIM card. It is seen that local calls are also being charged @ Rs. 2.40/- per minute. The undersigned has tried to charge tariff of Rs. 100/- on this SIM card but the SIM shows ‘’Voucher group service class error’’. The customer care of BSNL has been contacted but no fruitful guidance has been provided.

It is requested that the matter may kindly be checked up at your and my SIM card may be activated in an appropriate manner so that tariff card may be charged by me. An early action is requested.

(S B Mishra) Jt. General Manager
Field Gun Factory,
Kanpur

I want to check my usage of my internet .but, I can't see...

Dear Sir
This sapan dubey from delhi, sir actually i have a bsnl mobile which no. is [protected] which was taken by ghazipur and its valadity is also till feb-2009. and i have recharged by 100 Rs. for only balance. when i have insert the sim in mobile then there show the problem insert sim. so please send the soloutation regarding this problem on my email- id. [protected]@yahoo.com

I have being using broandband connection of bsnl at evening, i do not get connectivity continues it breaks quite frequently, even i have complained to bsnl still there is no fruitful result!...

**** I DONT KNOW HOW WILL MY PHONE WILL RING BECAUSE IT WILL BE REPAIRED BY WHOM I DONT NO.

**** LAND LINE DEAD FROM 5th JUL TO TILL DATE (i.e. 23/07/2008) NO ONE IS ATTEND THE FAULT

**** DATAONE CONNECTION IS ALSO DEAD FROM (05/JUL2008 TO Till Date 23/07/2008)

**** ON 14the JUL 2008 I HAVE GIVEN A LETTER TO DEPARTMENT TO DISCONNECT THE CONNECTION BUT STILL IT IS NOT DISCONNECTED

SO I WANT THAT PLEASE SEND MY COMPLAINT TO APPROPRIATE PERSON SO THAT MY COMPLAINT CAN BE ATTENDED, MY TELEPHONE BILL SHOULD ALSO BE REFUNDED FOR THIS PERIOD

CONNECTION NO.[protected]
CONNECTION NAME : ATAM PRAKASH METHWANI
ADDRESS : MAA HATHI MATHA APPARTMENT FLAT NO.301
163 - 'O' Block Kidwai Nagar, Kanpur-UP-INDIA

COMPLAINT NO.5969 (ON 05/07/2008)
MY CONTACT NO.[protected]
Email : [protected]@yahoo.co.in

Hello Sir, I m very frustrate to tell you that I have purchase bsnl broadband service before 8 month. And I had continuously Complain that it is not working properly. It disconnect in moment. And After 6:00 PM is not working until next morning. And one superior person in BSNL Exchange named Patel who install service at my home told me that Leave BSNL service and use another service. And he also knows there problem in Phone line wiring he has to just make new wiring and my problem will solve. But he is not ready to take any action. Does this make any sense!!! This is the value of bsnl to his customer. Please do something and solve My Problem. I m very tired about this lezzy service provided by BSNL.

My mobile no is [protected]. My credit Limit is Rs 20000/- Bill amount not paid is Rs5010/-. Incoming and outgoing call facilities have been blocked from 8PM of 05.10.2008. This has been done intentionally by a person of BSNL Bhagalpur office with whom I had a talk on the no.[protected] at 5.29pm on 05.10.2008 on the issue of bill payment. I had informed that person that due delayed receipt of last bill, bill Payment is pending. Our local BSNL office at Kahalgaon does not receive the bill payment of mobiles after 10th of the month. I assured him that I shall pay the bill this time with arrears in a day or two.

Incoming and outgoing facilities on my mobile have been withdrawn only to harass me inspite of the fact that dues on me is much lower than my credit Limit.

My BSNL prepaid number is [protected]. I have been in Ahmedabad since 1st October. I am not able to send any sms from my mob; it showa an error "retry". Making calls alsi is dificult or impossible sometime; it gives a message of "not allowed". But my friends who have post paid connection do not have this problem. Is BSLN giving low priority to prepiad users? Why it is happening? and why the complaint is not attended to even after repeated complaints through net or over customer care number? Pleasssssssssssssse help me out!