Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i have taken broad band connection in the month of jjune08 with rs 750/- unlimited scheme from your office at kapurthala punjab .from last 20 days internet services have become from bad to worse and internet does not get connected for most of the time i have personally lodged complaint to sdo sh gandhi with mobile no as [protected] at kapurthaLA OFFICE BUT INSPITE OF HIS ASSURANCES NO ONE HAS COME TO ATTEND THE COMPLAINT
KINDLY LOOK INTO THE MATTER AND TRY TO GET IT RECTIFIED AT THE EARLIEST
FROM AGYA PAL SINGH LAMBA
34 LOWER MALL
KAPURTALA
144601
[protected]
MOB NO [protected]

i am using BSNL Land line Facilitiy since 2004 at same location in Andhra Pradesh.
Even i given a written application to JTO Sullurupeta in june 2006, i have not recieved the facility till (2008) now. i and my family is suffering because of annoying/mischievous calls and threatenings continuously.

i have humble request to provide Caller ID facility to my phone for proper identification and police proceeding against the culprits..

thank you.

Dharmendra Kumar
Sci. / Engr. SDSC SHAR
Sriharikota, Sullurupeta
Andhra Pradesh

Respected Sir,

My Name is Manikandan and i have recently booked the broadband service on03/07/08 Bill no:66387 Tin:[protected] DlNo:20ms604/21 the executive who collected the money for the same promised me the connection within 10 days whereas only the landline was connected no:[protected] and in spite of giving N number of calls to the Madhavaram Exchange finally they installed the modem on 24/03/2008 whereas it was not working an i had to call our Exchange JE whose mobile number is [protected] who spoke to me in a harsh and impolite manner since i got irritate becas of this issue after our conversation i called Madhavaram exchange AE whose mobile number is [protected] who answered my call and the only person who seem to have understood the customers problem he asked me to take the Modem to the Exchange and get it replaced but when i went there the person requested me to leave the modem there she engineers are not available and said it will get replaced the next day i.e on 25/07/2008 which is not done so far and wen called the JE he didnt help me keeping in mind tht i didn't speak to him nicely not only that they have disconnected my land line number also and till now have not repaired it in spite of n Number of complaints made to the exchange. Now i kindly request u to look into this matter seriously and sort it out since i am not getting any sort of response from the Exchange.


Thanks and Regards,

S.Manikandan

[protected]

sir i m using bsnl prepaid.my number is [protected].and sir every month 30 rupees will deduced from my balance.i got a message from 51819030 that is "YOUR SUBCRIPTION FOR THE DATING SERVICE HAS BEEN RENEWED FOR NEXT 30 DAYS. RS.30 CHARGED".i m want to deactevate it. AND BSNL COSTMOR DID NOT RESPOND ME.so anyone help me to deactevate dating tips survies. SIR HOW I M DEACTEVATE THE DATING SURVICE PLEACE HELP ME PLEASE PLEASE

Sir,

I have BSNL data one connection.My telephone number is[protected] .All of a sudden it stopped functioning. I made a written complaint on 5/7/08.On 8/7/08 after checking the modem installed at my residence I was told that the port has been changed and within two days it will start functioning.It didn't happen and I lodged a complaint again on 12/7/08 (complaint No.453).I was told that it will be done the next day.
I am a distraught person as they will send the bill promptly for this month's service also.

I contacted by phone today just before writing this complaint.but I am sure it is not going to be corrected even now.

Is BSNL irresponsive to complaints?.Are they lacking experts?
I expect that at least seeing this complaint they shall respond.

14.07.08
Ph:[protected] Raghavendra .D

This landline is not functioning properly since February 2008 and has gone dead completely in June 2008.

Whenever I tried to complain using the No. 2198 ++++ a recorded message that the facility is not available for this line was being conveyed.. Thereafter, I lodged my complaint with phone No.s 23631100 / 23621100. Around 20/6/2008 the personnel at the nos. confirmed that there is cable fault which will be attended to. Further, I was advised to contact the mobile no. [protected] for further information. As the fault was not rectified, I lodged complaint again on 1/7/08 docket no. 430. Even as of today my complaint has not been attended to & te phone is totally dead.

I am sending this email with a ray of hope that the complaint will be attended to with all seriousness.

Please send me the call details of all incoming & outgoing calls for my prepaid mobile connection [protected]

To,
The General Manager,
Bharat Sanchar Nigam Limited,
Kanpur

Kind Attn. : Shri Rajesh Kumar, GM-TD, BSNL, Kanpur.


It is brought to your kind notice that I have purchased a SIM card from Upbhokta Seva Kendra of BSNL Office, Kanpur. Details of which are as under :-

Name Shiv Babu Mishra
Address DT-29, Middle Road, Armapur, Kanpur
SIM No. 5213
Mobile No. [protected]
Demand Note No. 198976
Date 03.10.2008
Cash Receipt Book No. 154
Receipt No. 57
Receipt Date 03.10.2008

It is stated that the counter clerk had activated the SIM card. It is seen that local calls are also being charged @ Rs. 2.40/- per minute. The undersigned has tried to charge tariff of Rs. 100/- on this SIM card but the SIM shows ‘’Voucher group service class error’’. The customer care of BSNL has been contacted but no fruitful guidance has been provided.

It is requested that the matter may kindly be checked up at your and my SIM card may be activated in an appropriate manner so that tariff card may be charged by me. An early action is requested.

(S B Mishra) Jt. General Manager
Field Gun Factory,
Kanpur

I want to check my usage of my internet .but, I can't see...

Dear Sir
This sapan dubey from delhi, sir actually i have a bsnl mobile which no. is [protected] which was taken by ghazipur and its valadity is also till feb-2009. and i have recharged by 100 Rs. for only balance. when i have insert the sim in mobile then there show the problem insert sim. so please send the soloutation regarding this problem on my email- id. [protected]@yahoo.com

I have being using broandband connection of bsnl at evening, i do not get connectivity continues it breaks quite frequently, even i have complained to bsnl still there is no fruitful result!...

**** I DONT KNOW HOW WILL MY PHONE WILL RING BECAUSE IT WILL BE REPAIRED BY WHOM I DONT NO.

**** LAND LINE DEAD FROM 5th JUL TO TILL DATE (i.e. 23/07/2008) NO ONE IS ATTEND THE FAULT

**** DATAONE CONNECTION IS ALSO DEAD FROM (05/JUL2008 TO Till Date 23/07/2008)

**** ON 14the JUL 2008 I HAVE GIVEN A LETTER TO DEPARTMENT TO DISCONNECT THE CONNECTION BUT STILL IT IS NOT DISCONNECTED

SO I WANT THAT PLEASE SEND MY COMPLAINT TO APPROPRIATE PERSON SO THAT MY COMPLAINT CAN BE ATTENDED, MY TELEPHONE BILL SHOULD ALSO BE REFUNDED FOR THIS PERIOD

CONNECTION NO.[protected]
CONNECTION NAME : ATAM PRAKASH METHWANI
ADDRESS : MAA HATHI MATHA APPARTMENT FLAT NO.301
163 - 'O' Block Kidwai Nagar, Kanpur-UP-INDIA

COMPLAINT NO.5969 (ON 05/07/2008)
MY CONTACT NO.[protected]
Email : [protected]@yahoo.co.in

Hello Sir, I m very frustrate to tell you that I have purchase bsnl broadband service before 8 month. And I had continuously Complain that it is not working properly. It disconnect in moment. And After 6:00 PM is not working until next morning. And one superior person in BSNL Exchange named Patel who install service at my home told me that Leave BSNL service and use another service. And he also knows there problem in Phone line wiring he has to just make new wiring and my problem will solve. But he is not ready to take any action. Does this make any sense!!! This is the value of bsnl to his customer. Please do something and solve My Problem. I m very tired about this lezzy service provided by BSNL.

My mobile no is [protected]. My credit Limit is Rs 20000/- Bill amount not paid is Rs5010/-. Incoming and outgoing call facilities have been blocked from 8PM of 05.10.2008. This has been done intentionally by a person of BSNL Bhagalpur office with whom I had a talk on the no.[protected] at 5.29pm on 05.10.2008 on the issue of bill payment. I had informed that person that due delayed receipt of last bill, bill Payment is pending. Our local BSNL office at Kahalgaon does not receive the bill payment of mobiles after 10th of the month. I assured him that I shall pay the bill this time with arrears in a day or two.

Incoming and outgoing facilities on my mobile have been withdrawn only to harass me inspite of the fact that dues on me is much lower than my credit Limit.

My BSNL prepaid number is [protected]. I have been in Ahmedabad since 1st October. I am not able to send any sms from my mob; it showa an error "retry". Making calls alsi is dificult or impossible sometime; it gives a message of "not allowed". But my friends who have post paid connection do not have this problem. Is BSLN giving low priority to prepiad users? Why it is happening? and why the complaint is not attended to even after repeated complaints through net or over customer care number? Pleasssssssssssssse help me out!

There are still people who lend patronage to BSNL as the public sector telecommunication giant in preference to those private outfits. Yet it is a shame BSNL cant care less for customer satisfaction. The BSNL broad band is a connection which either doesnt connect, if connects, keeps bucked, goes on and off on its own accord. To work on the net with BSNL broadband is has become so tiresome pouring cold water on all enthusiasm.

I have checked and rechecked my computer, the bb connection has been checked again and again by the concerned exchange and even the admn office is so very helpful. So at which level the lacuna lie? In short BSNL even being a public Company is selling its wares short. It is a pity such a pioneering and leading institution is slowly withering.

BSNL who cant even maintain reasonable speed in its bb services already provided and commited, is claiming that they have covered so many villages is all tall claim and sheer propaganda gimmick. May be it is at the expense of other subscribers who already reel under slow speed and disconnections.

Really frustrating.

Dear sir,

I am a user of BSNL landline.Since days i am getting some prank calls/mischevious calls, which are creating troubles for me .I therefore request you to kindly cooperate with me in knowing that person's number who is misusing my land line number...
I am from kashmir srinagar...Kindly fulfill my request.It will be your great kindness...

Thanking you,
Sumaida.

kindly informing you that
i am mohit kumar user BSNL broadband service in city meerut(U.P)
my internet is not wotking properly since i got the connection, every time i gone to the BSNL exchange (bhrampuri, meerut) they only given me fake promesis that we would do it soon but still my connection is disturbed
as i m the student of B.Tech i gone through many online exams but due to failure of connection i face many problems my project is also in the middle phase i m unable to complete it
So please take a serious action on my complaint otherwise i will disconnected your connection n switched to other I.S.P
my address
H.No 904 sec-1
madhav puram
delhi road meerut(U.P)
my landline No:[protected]

i rechrded my mobile with power pack card on 26sep2008 still knw my outgoing & sms charges are as per genernal plan ihad logged complian t so many times still knw thers no result . till today iam contacting c.car for about three times a day and spending 2and half hours aday ithink i am doing call center duty still no there is no who is going to ans icould no. but after every three to 4days anew compliant no was giving to me i also contacted sr.call center executive but no result .my compliant nos recent on30sep 383747 and on 04oct 384659 iam calling to c.care frm last 9 days who is going to pay may accumulated losses & my valuable time

Dear Sir:

I have cleared all the pending bills and advance payments concerning activation of my broadband connection through BSNL on first of this month i.e., (01/10/2008), but even today I am not connected to the net and what I am most frustrated about is tomorrow is again Sunday. Though I have been given a user name and password, yet they have not be activated.

Do you think I should wait for more than 3 days just for activation of the account(I have already had the modem and phone installed).

Please see that I am connected to net ASAP. you can reach me @ [protected] and the number to which I need broadband activation is [protected].

Thanks and Regards
M. Shiva Krishna.
[protected]