Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I Dr.Tushar Dashora, resident of 5-da-25, Jawahar Nagar on 12-06-08 received a bill dated 08-06-08 which is amounting to Rs.56085/- and for the period of 01-05-08 to 31-05-08.

As my plan was Home Unlimited I approached the departnment with this complaint & I was told that the matter will be looked up and the bill revised.The same month I recieved a bill for Rs.14, 000/- againg for the succeeding month for which I was specifically instructed not to deposit the bill as the matter was under consideration.

The matter was well taken up with Mr.K.G Pareek (AGM Pr & Mkt.) who said that revised billing will be done if the plan was Home unlimited I need to pay as per the tariff only.

FInally, I recieved a bill of Rs 879/- on date 8/08/08 Bill no.[protected] (Copy attached) which was paid through on 25/08/08.(Copy attached).

My phone & internet connection were revived & I was recieving both call & net services till

18/08/08.

To my surprise, once again my net & phone have been disconnected (announcement being -this number does not exist).reason told from sanganeri gate exchange is Non-payment of bill of Rs. 58, 000/- & Rs. 14, 000/- once again!!!



I am a Doctor and had taken a Home unlimited plan for Broadband.

All these events are annoyin & distressing.Further, the level of mental harrassment I have undergone is unexplainable.

Now, I request you to kindly disconnect my connection and stop harassing me as I have regularly been paying my due bills.I am unable to run door to door & office to office pleading to each clerk & officer that I have paidmy bills and my paln is under Home-unlimited type & recieve no/blank responce form them.

It is etremely sad to note the apathetic responce of BSNL officers & clerks.

I shall be forced to move to consumer court & TRAI if this matter is not solved as all this is lingering form May-08 onwards.

'My name is Vineet Pugalia from Chennai. My residence is just less than half-a kilometer from the BSNL area office. I have been a BSNL subscriber for more than 2 decades now and that’s the reason in spite of my glitches with it; it still opts to continue with BSNL in spite of so many better service providers.

In recent times I have been facing a host of problems with BSNL and in connection to this I have also written to the higher officials at BSNL; however still I haven't received a single response from their end. My complaint is evident in the mail I have written to one of the higher officials (below):

Dear Sir/Madam,
I’m Vineet Pugalia S/o: Mr. Kanhaiya Lal Pugalia, who is a subscriber of your landline & broadband service for last 2+ decades. As stated above this mail of mine is to bring to your notice some of my grievances and also to share with you some of my bitter experiences with BSNL. Before, I proceed further I request you to pardon me if any where through my mail, you feel offended.

From the point ‘a’ on the subject line I’m sure you must have guessed what my grievance is about. Let me brief you about the sequence of problems that I have faced when it comes to services offered by BSNL. They are:

My telephone line was dead/nonfunctional for the period of about 15+ days in the month of May i.e. starting from the very 1st week of May. In order to restore my line back the first step I took was to lodge a complaint with BSNL official automated tele service i.e. 1500 and as consequence I was granted a Docket Number to track the status & progress of my complaint. However, even after a couple of days when the problem was not resolved I tried to check the status of my complaint by dialing 1500; to my hardship this number ceased to work (it rings – some one picks the phone – but does not answer; this happened for nearly about 10 times; beyond which I lost my patience and stopped trying). Owning to this I went in person to my area BSNL office (Kelly’s Branch) and informed them of my situation. The gentleman over there attended me very patiently and made note of my number and assured me the problem would be resolved within 24hrs. To my plight even after 3 days the problem was not resolved. You may find it hard to believe; I never received even a single call from BSNL informing me the cause or the status of the complaint. I wonder if at all any authorities monitor the complaints registered with the automated tele service? Also, I wonder if the responsibility of the public relation officer in the front desk of the BSNL office is to only receive the complaints and not pass it on the concerned authorities. This is just the phase one of my problem, to introduce you to the later half:

On the 14th May ’08 (until when my phone was still DEAD) I had filed an application in the BSNL office (Kelly’s branch) requesting them to shift my Landline and Broadband connection to my new residential address. The person on the front desk told me that the procedure would take about a couple of days. However, as expected a week passed away and I did not hear from the BSNL authorities. So, I visited the BSNL office again and enquired the status of my request. To which the front desk official responded very harshly as though it was a crime to learn or question on the status of our complaints. However, he assured that the line would be transferred by evening the same day. To which I agreed and without a word I left being convinced that this time for sure my request would be served promptly (though the actual mentioned time has elapsed). However, I was proved wrong and the line was not restored until even 2 days; which caused me to check with the authorities again. And, over there I learnt that they had by missed to hand over my application to the divisional officer who is responsible to allocate the line to my new address and I was asked to meet him in person and inform him of the issue (I would like to know is it a part of my job to make complaints/request and also resolve them?). Still, as I was the prey here and wanted my job to complete as I had lost hope in the way the BSNL office functions; so with a positive gesture I met the divisional area in charge, who assured me that the line to my new address would be granted within 24hrs. In spite of the sequence of my problems I was left with no choice than to accept his words. To my great surprise the line was granted to my new house within a day. The next formality in the pipeline was to choose a new number; since my exchange was changed. After, I choose my new number within 24hrs my phone was up and working. The above paragraph speaks about the phase two of my grievances. The next phase is as follows:

When I submitted my application for a line shift I very clearly and precisely stated that the shift involves landline phone and broadband connection also. The front desk officer also made note of this requirement on the top of my application. However, when my landline was migrated the broadband connection was not enabled. To which I registered a complaint with the automated tele-service and as a conventional practice I was allocated a Docket number to track my complaint. And, as a conventional practice with BSNL the problem was not resolved even after 2 to 3 days, neither did we receive any communication from BSNL. Owning to which I attended the BSNL office to know the status of my problem and without any embarrassment the front desk official bluntly informed that my complaint has been closed due to some unknown reason and I have to lodge a fresh complaint. (Imagine, if I never went to the BSNL office for a year; I would have never known that my Docket number has ceased to be valid even without being attended). As per the officer’s suggestion I lodged a fresh complaint on 1500 and was assigned a new Docket number. And, it is nearly about a week the problem is not being attended yet. My wife and I have made numerous visits to the BSNL office (Kelly’s) in the last one week (almost 2 visits daily) in regard with this problem; however no proper response has been received from the front desk officials. Also, the in charge A.E’s and the other senior officials to whom we have been directed (one-after the other) have only made empty promises and our problem still lies unattended and at the mercy of the BSNL administration.


Sir, what is most painful here is:

I have lost a lot of my precious time just to enquire the status of my problem; just because some one who is in charge of attending customer complaints has simply not done his/her job.
Though the BSNL Landline and Broadband rentals are very competitive; however will I be spared from not paying the bill for the period for which I have not been able to avail the service?
Though we have so many initiatives like: automated tele service, area offices, etc. still what is the accountability? Now, in my situation is there any one single person who can be held accountable? If yes, please bring into my notice.
The list may be endless…

Sir, I would like to let you know that I belong to a middle-class family and have to earn for my daily bread. I just cannot afford a single day off from my office; which would completely turn disastrous to my monthly budget. In spite, of which when I can take out time and enquire the status of my problem and also pay for the service when not in use; why don’t the officials who are in charge take responsibility to resolve their mistakes? In regard to this and the tremendous mental agony caused to me and my family; I request you to investigate this matter and get in written an apology note from all the people responsible for the above mentioned problem.

I request you to please excuse me; if any where I have offended your organization at a personal level. I'm writing you this mail only with the hope that some action would be done to ensure that the job is done and also some initiatives are taken to improve the customer relationship & transparency in the way things function.

My landline number: 26402085.
Please feel free to contact me at any time at: [protected].

Thanks in advance for your support.

Warm Regards,
Vineet Pugalia.

(This mail was sent on 11/06/2008, to which I received a reply on 12/06/2008 which stated:)

Dear sir,
Your email is receiving attention. . Please wait for further reply.
With regards,
PG CELL

However, its still 4 days up and I haven't heard even from a single authority. Its really sad to know that the countries largest and biggest Telecom company mal-functions, when the rest of the telecom players are fighting tough with each other to grab their pie by offering the best prices, services, etc as the main manifesto.

I'm not sure how much this forum would help me, since I'm already really distressed and lost all hope in this world to seek recovery in this issue.

regards.

Sub.: Deducting Rental charge for our land line - Reg.
Ref.: Landline no.:[protected]

Dear Sir,

We are residing at Tambaram, Mudichur Road and our land line had not worked for about 20 days from 21st Nov, 2008 till 10th Dec, 2008. Though we had launched complaint about this to BSNL personnel, nobody turned up to correct the problem during the above said period. Due to this, we had suffered a lot without landline connection.as we could not contact our shop clients on time.
So, will I be spared from not paying the bill for the period for which I have not been able to avail the service?

And also I hereby request you to deduct the rental charge for the above-said number for the said period & do the needful.

Thanking you,
Yours Sincerely,
R.Ashok
Tambaram
Contact No.:[protected]

I AM SRI SAIKAT BASU SON OF SRI LAKSHMI NARAYAN BASU OF VILLAGE-GOPALNAGAR, P.O.-PAR GOPALNAGAR, P.S.-SINGUR, DIST.-HOOGHLY, A SUBSCRIBER OF WEST BENGAL TELECOM CIRCLE UNDER BERABERI TELEPHONE EXCHANGE UNDER TARAKESWAR TELEPHONE EXCHANGE.( NO & NAME OF S.D.E. [protected]-SISIR BISWAS)MY TELEPHONE NO. IS[protected].I AM A GOVERNMENT EMPLOYEE.6 MONTH AGO BSNL DECLEARED, 20% REBATE FOR GOVERNMENT EMPLOYEE OF THEIR BROADBAND BILL.. I APPLY FOR 20 % REBATE ON JANUARY-2011 AND AGAIN 25 TH FEBRUARY-2011 TO TARAKESWAR TELEPHONE EXCHANGE WITH REGARDING DOCUMENTS.BUT TODAY, I GET MY TELEPHONE BILL WITHOUT 20% REBATE.PLEASE QUICK HELP ME FOR 20 % REBATE) MY MOBILE NO IS [protected]

[protected] give the adress in full deatils

[protected] full address

our bsnl landline phone is not incoming please repair mym phone

Sir,
You are not alone.
We are bsnl customer for the last 1.5 decades and also bsnl broadband.

Our land phone and broadband is dead almost 40% of the time.
With repeated complaints no corrective action has been taken so far.
ceena

Yes i do support shekhar.

BSNL Landline — faulty of phone line since last 15 days

our telephone line always faulty but when we give complain no one hear even JTO & lineman. as we are regular requiring bsnl connection, we require your interference in this regards, since last 15 days our telephone is faulty although all telephones of our village working properly. when we told about that to lineman he assured to correct but till now we not receive any information or our phone not suitable for use. when other call to our phone billing starts. please take necesary steps regarding this quickly.

dear sir,

my telephone no. 22314986. Last ten days not working my telephone. I have several complaint.

kindly rectifiy the above matter.

chitra vijendran

sdafsff sdff

my bill check no[protected]
i have broadband plan change

BSNL Landline is Dead since last 15 days, pls rectify it

I am fedup with the service of BSNL LANDLINE service. Our telephone get dead every month since last 3 months and is not corrected fast. when complained to bsnl office i come to knew that there is cable breakdown. This breakdown is not cleared since last week i.e. from 11/07/09. The BSNL money in improving there service rather than advertising seeing this many people would like to get its connection. Also the attitude of BSNL workers is like if they are doing a favour. they are not interested in providing the service but in lazyness. Please do us a favour and get the landline started of Tarun Nagar-I, Memnagar, Ahmedabad - 380052.

respected one. our bsnl landline(ph;[protected] is dead since 1 week please rectify it.

BSNL — landline dead since 10 days

ear sir,
My landline o[protected] is dead from last 10 days.already complaint was given to local bsnl office.but me not got any responses yet from there..so please take an some action sir.our kindly request u to solve our problem as early as possible...

BSNL Land line service — Our Phone is always faulty

It has become a regular affair to visit the local MR. Prasad -JEO Bsnl at East Maredpally Every fortnight with a complaint about the faulty telephone service. After 3to 4 days technicians will do something and again the same old problems. Our connection is more than 10 years old inspite of repeated written and Oral complaints BSNL is not capable of providing proper receiver. They gave me again age old discarded set which causes problems. This intern has caused family misunderstandings and problems. We are paying the fat bills regularly and Never get the proper service!!! we are sick of Such a lethargic department.

BSNL — Telephone is dead from 15 days

My BSNL Land line phone number[protected] is dead from the last 15-20 days even after we have complainted many times(about 10 times made complaints).

Still there is no one to help. Seems like the government Organization does not want any one to use their lines and want everyine to switch to Private telephony.

BSNL Landline — Phone is dead since last 10 days

Phone is dead since last 10 days

BSNL INDIA NO1

CHITING AND TOTAL CRIME...

my phone no 10 month close 22886303 ahmedabad
i pur evdo net bsnl 2mbps speed .evdo no.[protected] ahmedabad
speed on net 5 kbps .run my nett.
pay full payment bsnl .

OPEN CRIME BSNL NO 1
OPEN CHITING.

INDIA KA KOI BAROSA NAI KARNA CHAHIH.

DAYAL



DAYAL WADHWANI

BSNL NO1
GM KO COMPLIANT DE HAI
VO COMPLIANT FAX SEH DI HAI TOTAL RECOAD HAI HUMERA PASS AAJ TAK JAWAB NAI
AAYA RTI KARU >CBI COMPLINAT KARU

karaikudi kilasival patti[protected]

sir

my no[protected] dead for last 13 days please see my case otherwise we will change over to other network

cunchelim-mapusa goa

waiting for quick reply

marcos

Dear Sir
The bsnl account management site from where the broadband usage is seen could not be opened from the date of connection days. Its very irritating because we cannot find out if we have acceded the limit or not.
thanks
satyam mishra

Dear Sir
The bsnl account management site from where the broadband usage is seen could not be opened for more than 5 days. Its very irritating because we cannot find out if we have acceded the limit or not.
plz do correct the error...

thanks ih advance
siddhabh manoria

UNABLE TO CHECK USEAGE OF my ACCOUNT

i am not able to check my account usage details from last week kindly debug your website so that it would be helpfull for us to check our account details

The bsnl account management site from where the broadband usage is seen could not be opened for more than 5 days. Its very irritating because we cannot find out if we have acceded the limit or not.

very urgent

Dear sirs,

I am trying to see the dataone usage account for last 7 days or so as it is refusing to display, though I am able to check the inbox. It is important for me to check the account regularly so I should not use more than 1 GB.

Kindly look into this. If you have any comments to make, either you can mail at [protected]@dataone.in or my husband's mail id [protected]@yahoo.com. The monthly landline bills are regularly sent to my husband's mail box becuase he is a regular user of your broad band service. He deals in every matter on behalf of me.

Regards,

Krishna Guha
[protected] &[protected]

i am murugan. i am a dataone 250 plan customer. since three months ago we could not see the account usage details. but my last month (november-2008) bill is 1800. but last month the net was not working properly. pl tell a solution
thanks
murugan

dataone — not able to open account usage in dataone.in

sir,
Am not abe to login into the site dataone.in to check my account usage.It jus keeps showin loadin . Please resolve it soon as possible.

DATAONE BROADBAND — account usage not seen

sir,

i can not see account usage in your portal, kindly do the needful since 10 days
in the matter immediately.


my contact no.[protected]

even iam facing same problem someone plz help me

more than 3 weeks i couldnot view my account usage details. pl tell me a solution. i cant check whether i crossed 1.5 GB or not.

I am also facing the same problem. The site only opens for a few days a month.

the websit http://bbservice.bsnl.in is in capable of opening


the concerned authorities are requesed to look in to this matter with care and take the action as soon as possible

the website http://bbservice.bsnl.in is not able to pop up like other websites is the website under repair the concerned authorities are requested to look in to this matter and take the action as soon as possible

dataone — bsnl account site is not opening

i am an new user of dataone broadband. i am facing an problem about the bsnl account site how much i had usedi have no option to see the information? please give me an appropriate ans .or give me an another site name or any other option formy solution

yes, its true.i'm also irritated by this thing for last 2 weeks

account usage site is not accesible

sir,
i am unable to check my dataone broadband account usage for past 15 days...i dont know how much i have used...last month also because of same problem i exceeded the limit...i am very unhappy with the site,

i am an new user of dataone broadband. i am facing an problem about the bsnl account site how much i had usedi have no option to see the information? please give me an appropriate ans .or give me an another site name or any other option formy solution

since last two weeks i am unable to check my account usage.whats the problem i dont know.can you help me with this problem.

when i click on account usage the cannot find server screen appears

i cannot access my account to see the usage

me 2din se apna bsnl broad band account dhekhne ki try kar raha hu but mughe abhi tak account memory ka pata nahi .please mughe account dekhne ki site bata de

pls tel me how check my usage as early as possible

sir,
I am unable to access my broadband account with phone number[protected].please let me know the details.

Dear Sir
The bsnl account management site from where the broadband usage is seen could not be opened for more than 20 days. Its very irritating because we cannot find out if we have acceded the limit or not.

Thanks,
Ajay Sogani

sir,

I am unable to check my account usage details from last two months. I don't know how much I have used. Because of this problem I exceeded the limit...i am very unhappy with the site. pl give me a solution.

Thanks.
Sindhu Nair

sir,
i am unable to see even the option for checking usages on dataone site in my account from last 7 days. my plan is home 250. please help me out of this.

BSNL INDIA BROADBAND INTERNET CONNECTION — DELAY IN MODEM REPLACEMENT

I am one of the customers of BROADBAND INTERNET CONNECTION HOMEPLAN provided by BSNL nad have been using this since 2006 september. Unfortunately our modem(Dataone smartex MT882) has got damaged on march20th 2008 accordingly i contacted our nearest customer service of BSNL also commercial office ernakulam-cochin on 19th April 2008 we applied for a new modem and already paid Rs 1248/- in the commercial office ernakulam (refer bill/DN No: 23750/[protected] /KY0033352)
MY TELEPHONE NUMBER : [protected] and Consumer No:1987089
I regret to inform you that, no actions have been taken yet though i paid full amount in advance they neither replaced nor returned the money.For last one month my net connection is out of order and the loss due to that is too much.

I would like to request your good selves to find an amicable solution for this
i will be verymuch grateful to you and the valuable service provided by you to interact with public.
thank you

SHAJI.V.U
11/699, VELUTHEDATH, VADACODE.P.O, COCHIN-682021

Hi all,

My name is Robin Varghese and I belong to Bangalore Urban Circle.Iam located in BEML Layout 6th Stage, Kundanahalli gate, Marathahalli, Bangalore.

I have applied for a new BSNL Telephone connection with Broadband connectivity on April 3rd over Internet.Till date no one has contacted me regarding this new connection.I mailed all the people whom I got from BSNL Site, still no reply.

Till date I have contacted the toll free no[protected] then 1500 and finally they asked me to contact the Marathahalli Commercial Office and given the nos 25289421/25289411 which unfortunately no one is picking up.

Kindly help me if you can.

BSNL has got one of the worst customer service.

THIS IS REALLY BAD.. HEIGHTS OF TAKING ADVANTAGE FOR BEING A GOVERNMENT SERVANT..NO ONE TO ASK ABOUT THERE RESPONSIBLITIES .. THE SERVICE THEY PROVIDE IS V BAD.. NOR DO THEY RESPOND TO CUSTOMER SERVICE CALLS ..IF NOT IN MOOD DONT RECEIEVE THE CALL, IF RECIEVED DONT SOLVE THE ISSUE..SOMETIMES HANG THE CALL..THIS 1957 CUSTOMER SERVICE NUMBER HERE IN MANGALORE IS GOOD FOR NOTHING AND THERE WAS THE OTHER NUMBER 151 OR SOMETHING THEY DONT COME UNDER MANGALORE JURISDICTION SO WE HAVE TO CALL UP TO EXCHANGE.. THERE EVERYONE ARE BUSY ..LAST BUT LEAST WHAT THEY SAY IS TODAY NO ONE IS AVAILABLE AS THE CONCERNED PERSON IS ON LEAVE../ HE IS GONE OUT ON DUTY.. SO WHY DO U PROVIDE THE SERVICE ...? YOU ARE RIGHT THESE PEOPLE ARE ONLY AT RECIEVING END. WHEN GIVEN A COMPLAINT THEY DONT GIVE LOCKET NUMBER.. WHEN ENQUIRED AGAIN THEY ASK ABOUT THE LOCKET NUMBER.. THEY SAY NO COMPLAINT HAS BEEN REGITERED AGAIN IF ASKED TO TAKE THE COMPLAINT THEY SAY " I TOOK IT NOW.." AND WHEN I ASK THE LOCKET NUMBER.. BY THEN THEY DROP THE CALL TURNING THERE HEARS DEAF..NOT EVEN A SINGLE CUSTOMER SERVICE EMPLOYEE GIVES A COMPLAINTS NUMBER.. SAD BUT TRUE AND THEY SAY SERVICE IS GOOD..

Starting to Now my Modems NOT properly worked I Lost my Money of One year.BSNL cann't find The Problem until Now...

I am the customer of internet brodbnd home plan provided by BSNL and have been using this since 2008march .At that month of march 2008 i can get new connection, i am working aboard, thats why i am taken the connection...i am not satisfied with Your service provided by you.Because your staff can't solve that problems ...

However your company people monthly 4 times coming to my home untill now...

But last tOctober and november 2008 they are not attend my complaints .

Now what solution you have to advice...

Can u return the money of which i paid for one year..

MY TELEPHONE NUMBER : [protected]
Exchange : -BSNL Narakkal.

thank you
Denny Peter
Dubai.
[protected]

Internet is not working from past 3 days no action has take..
COMPLAIN NO : 682145.
Please reply me ASAP.

thanks

Good day sir,
i am sreejith from thalassery, my landline number is [protected] wireless high speed internet connection (250 plan monthly unlimited).my internet is not working 26-09-09 onwords.i compliant TLY exchange but they didn’t rectify the problem till date. so I kindly requsted to rectify the problem as soon as possible.

thanking you
sreejith.k.n

i took new EVDO conection me paid money but not working( not enogh range) till today now finished one month what i do no need your conection pls cancell and refund my money

i got shocked by viewing my internet bill last month, i had got a bill of sum RS 9800 for a monthlly plan of RS 250. I WANT YOU TO CHECK MY BILL ONCE AGAIN SO THAT I YOU CAN FIND YOUR MISTAKES.I HOPE YOU WILL DO THE NEED FULL AT THE EARLIEST, MY TEL NO IS[protected]

My landline telephone at Pune 25422595 is not working since last 2 months, We gave copmlaints 2 times but the phone is dead. Some time we receive a call thet the phone will be put to order very soon but it doesn't work. Our above landline is dead since 2 months and we have no alternative to switch to new Mobile Connections. If the things continue till December end 2009, we shall surrender this landline connection and discontinue.

Hope this time the complaint will be resolved

With best regards
mukund rane

My landline telephone at pune 26111557 is not working since the last 15 days. Have given a complaint personally as well as by phone. The concerned person mentioned that we need to go near ladies club he also gave a number but there is no response on both the numbers.

The landline keeps going dead for 15 to 20 days every second month. Kindly see that the sameis resolved at the earliest.

thanks
Marina

Our Landline No. is 25673508 is not working since last 2 months. we gave complaints on phone as well as I personally visted twise. My Father who is 76 yr. old he visted twise. I spoken to Mr. VITANKAR in Model colony Telephone exchange, Pune, Maharashtra on last Friday 12 th Nov. He told me the line man was on leave and i will send the Other area line man to relive the problem on saturday.
AS usuall no one come to see . Today I am trying to speek to Mr. Vitankar but he is not taking his phone and when i call on landline they told me he is not yet come to the office.
If it is not possible to solve this problem let us know, we will surrender our phone.

Hope this time the complaint will be resolved

With best regards

PISAL MADHURI

We disagree the bill no.[protected]for the month of feb as our landline was shifted & started at 7 march11. landline no.is 25438855.
Mr.Ajay Phutane

i DISCONNET MY PHONE [protected] IN 2006.TILL I NOT RECEIVED MY SEC REFUND.

pANIPAT
Haryana

Sir, I have your bsnl landline No[protected]. Now i have no need for it. so kindly disconnect this landline Number of BSNL. Thanks

Sir,

Our Land line phone was locked with 12419795 .Now phone not working with unlock number 12419794.

Please solve the problem

Our Land Number Is[protected]

My friend applied for EXCELP fecility to get cheaper call rate
at 2 nos, following standard norms., by sending SMS to 53733.
one STD NO was wrongly activated,[protected] instead of
[protected]correct no), due to fault of BSNL Employees, though correct no was sent by SMS, ( message seved in mobile outbox).

After, repeated assurance to rectify their fault, now they are now telling in helpline that same cannot be rectified before 180
days.
Pl. do the needful to activate the correct no.

Regards
contact no- [protected] (BSNL ORISSA CiRCLE)

My postpaid mobile [protected] sim lost along with set, got replacement. However, unable to rectify the problem of out going calls.

when i have taken the GPRS connection the speed was 460kbps but now it is reduced to 115kbps. may i know the reason. pl reply.

why you people are not connected my gprs connection, i am trying from so long days...plz give me collection
mob no [protected] kiran kerketta

Huy! My phone number is [protected] and it is under the Hamirpur BSNL circle. The problem is that the gprs connection speed during the evening hours ( between 7pm to 10 pm) is so small that I am not even to surf on the net. What might be the reason and how can it be solved?

I am using GPRS since nov 2008, every 7 days it is disconnected, after getting customer care calls it is working. now it is not working since weeks. somtimes it will get connected but download very slow.
please do somthing.
Thnks

I have taken BSNL GPRS Voucher for Rs.99 on dt.3.3.09 and get recharge for 30days. Then I access internet for one day, for next day it was disconnectd automatically. Then after when ever I try to connect GPRS my mobile shows "Pocket data not available". Then I complain to Costomer care, they assure me for resetting but they did not. This was negligency or not.

I HAVE TAKEN GPRS POSTPAID, IAM STAYING AT MID TOWN OF HANAMKONDA AT NAIM NAGAR, WARANGAL ANDHRA PRADESH, NOT GETTING GPRS SIGNALS ON MY PHONE.BUT IN OTHER AREAS OF SAME TOWN GETTING NORMAL GPRS SIGNALS AND ACCESS INTERNET. WILL YOU PLEASE ANY THING TO WITH MY MOBILE /SETTINGS TO ACESS NEIBHOUR CELL TOWER SIGNALS

iam complain to custmercare for GPRS activeation ten times but now my mobile GPRS not active. in damanjodi dist-koraput orissa bsnl tower signal problem always. my mobile is nokia 5300

Dear Sir,
I want to unsubscrib monthly Islam Devotional Service on my Cell No.[protected].
regard
Chaman Pal Singh
Sikandrabad (U.P.)
[protected]

Hell,

Bsnl moblie internet speed ? Kb/s Rs. month ?,

download speed ? Kb/s .


Bsnl usb internet speed ? Kb/s Rs. month ?,

download speed ? Kb/s .


you plaese sent to [protected]@gmail.com

poor speed of gprs on internet
i have activated gprs on my mobile no. [protected] for using internet on my laptop . as they told me that the downloading speed will be 12 KB -14 KB but i am getting only 3 KB./ s

I AM FACING THIS problem
i call to customer care many times but no results came out... Shaik furkan mohammed
At nahanga
Po sukleswar
Dist cuttack
Mobile no [protected]

my prior advice to all af you is never ever opt for any narrowband wireless service

I used BSNL prepaid plan & also a GPRS 230 its speed is 512kbps. Please call me for GPRS Solution my mobile no. Is [protected]

bsnl mobile gprs is too slow you should make it fast...

poor speed of gprs on internet(1-2kbps).my number is[protected]. my mobile is nokia 3230.pls solve this problem.

I have activated bsnl GPRS in my mobile no.[protected].but applications like operamini, yahoo messenger, ...etc are not opening.plz solve this problem.

i think all the gsm mobile service provider company is not providing good enternet speed on 2g user, not only bsnl, but also aircel, airtel is giving the most worst speed.they have given a limited usage of 2gb and must provide a minimum speed of 15kbps.

BSNL Broadband — Error 691, From the First Day, till date no resolution

This is Mukesh Sharma from Panchkula (haryana). As i was in need of a Brodband connection and in my area no other ISP is available so i was left with the option of BSNL only.

So i have applied for the same on August 19, 2008. I have deposited the security amount of Landline connection and One Month Advance rental o[censored]L Home Plus 750 plan. At that time the concerned person told me that my telephone connection will be installed with 7 days but..

I waited for a long and after vising the BSNL, Telelphone Exchange sec-5 Panchkula (many a time), at last it got installed with the telephone number 2592994 on 7th or 8th of September 2008. When the BSNL people came to install my telephone connection i asked them of the Broadband connection and they told me that it will be installed within few days.

And after that i keep started waiting for my BroadBand connection. At last on September 16, 2008, Contractor Guy Mr. Manish came and installed the modem and all the related equipment at my home and he have added a UserID "[protected]@bsnl.in" in the Network Connections and told me that my user id will be activated today itself or tomorrow. Again i keep starte waiting for the same.
And till date i am still waiting for the same.

I have called the Customer Service on 12678 and 2713000 hundred a times but all was in vein. One of guy used to told me many a times that these id are activated from Banglore and it will take around a week. and on Thursday 19 sep, 2008 i got a call from BSNL stating that your Userid "[protected]@bsnl.in" and password "password" has been activated. I tried it same time, but my luck it was not working, i was getting the same error no 691, Access was denied.
I keep on calling the Complaint 5 - 10 a day but all was in vein. Nothing worked for me till date.
I have also Visited the SDO, Pkl branch for the same, he call the CC in front of me and then he told me that a BSNL guy will come and will check what is wrong with my connection, but that guy never reached my home.

yesterday 25 Sep, 2008, a guy appeared claiming that he is from BSNL and come to check my BSNL Broadband connection problem. He tried his best to get it connected but it didn't work. Then he tried his own UserId and password and that worked perfectly.

He told me that your userid has been shifted from New Server to OLD server, so he need to do something from the telephone exchange and after that he left for the day.
After that i keep on waiting but you know the truth.

It is still giving the error 691.

So it a request, please do the needfull asap so that my net connection start working.


Thanks,

Mukesh Sharma

Phone: 2592994
Mobile: [protected]
#2994, Second Floor
Sector 15, Panchkula,
Haryana,

BSNL Broadband — Extremely Poor service/technical support

This is Mukesh Sharma, #2994, Second Floor, sector 15, PKL (HR). As i was in need of a Brodband connection and my area no other ISP is available so i was left with the option of BSNL only.

So i have applied for the same on August 19, 2008. I have deposited the security amount of Landline connection and One Month Advance rental o[censored]L Home Plus 750 plan. At that time the concerned person told me that my telephone connection will be installed with 7 days but..
I waited for a long and after vising the BSNL, Telelphone Exchange sec-5 Panchkula (many a time), at last it got installed with the telephone number 2592994 on 7th or 8th of September 2008. When the BSNL people came to install my telephone connection i asked them of the Broadband connection and they told me that it will be installed within few days.
And after that i keep started waiting for my BroadBand connection. At last on September 16, 2008, Contractor Guy Mr. Manish came and installed the modem and all the related equipment at my home and he have added a UserID "[protected]@bsnl.in" in the Network Connections and told me that my user id will be activated today itself or tomorrow. Again i keep starte waiting for the same.
And till date i am still waiting for the same.
I have called the Customer Service on 12678 and 2713000 hundred a times but all was in vein. One of guy used to told me many a times that these id are activated from Banglore and it will take around a week. and on Thursday 19 sep, 2008 i got a call from BSNL stating that your Userid "[protected]@bsnl.in" and password "password" has been activated. I tried it same time, but my luck it was not working, i was getting the same error no 691, Access was denied.
I keep on calling the Complaint 5 - 10 a day but all was in vein. Nothing worked for me till date.
I have also Visited the SDO, Pkl branch for the same, he call the CC in front of me and then he told me that a BSNL guy will come and will check what is wrong with my connection, but that guy never reached my home.
yesterday 25 Sep, 2008, a guy appeared claiming that he is from BSNL and come to check my BSNL Broadband connection problem. He tried his best to get it connected but it didn't work. Then he tried his own UserId and password and that worked perfectly.
He told me that your userid has been shifted from New Server to OLD server, so he need to do something from the telephone exchange and after that he left for the day.
After that i keep on waiting but you know the truth.

It is still giving the error 691.

So it a request, please do the needfull asap so that my net connection start working.


Thanks,

Mukesh Sharma

Phone: 2592994
Mobile: [protected]
#2994, Second Floor
Sector 15, Panchkula,
Haryana,

job

I recently bought a Netgear wireless network adapter for my house. I tried many times, I saw the error message ' your modem is preventing'
what is the problem. how to resolve. without wireless router, modem is connecting the internet no problem.

Pls. let me know how I can resolve.

Regards
P.Durairaman

i wish to know that 20%discount is being given to me or not on broadband, connection is on[protected]. discount meant for govt employees and pensioner.i have submitted the necessary proof

i had 15 day's having this erro
error no 691, Access was denied.
username and password invalid

bsnl broadband is really bad . connection is really poor . you can not use mininova . you tube is also not running properly . airtel connection is best now i am using airtel broadband running really smooth. everything is 1000 times better then bsnl

Dear sir,

I am using BSNL Broadband service unlmited planplan from past 1 year. from the last 15 day their were problems in the service so that internet connection was sometimes not proper run . DSL come and out internet disconnect. sir plz solav my problam . Daly 500 hundred lose my cafe.

Bsnl walia di maa di fudi pari

i am subcriber bsnl anant cellone. my no.is [protected] i want change my plan anant to saral anant .i had already message CHGPLN ANANT TO SARAL, 53733 date 3rd sept.2008 and also complain to customer care, complain no.2959969 date 6th sept.2008 but till now days not change my plan . my request is that kindly change my plan anant to saral at the earliest prakash sandil mob. no[protected]

Last Saturday I have applied for a new connection line for Broad band connection. But I need also a ADSL modem from BSNL. So please issue me a new ADSL modem for this purpose.My mob. no- [protected].

I am a subscriber of BSNL, Kolkata Telephones, under Ranikuthi Exchange, my telephone No. is 24997059. It is over 3 months, I have not received any bill. I took the information from the concern dept. Till my bill has not been generated but the connection has been cuted out...

I am a subscriber of BSNL, Kolkata Telephones, under Ranikuthi Exchange, my telephone No. is 24997059. It is over 3 months, I have not received any bill. I took the information from the concern dept. Till my bill has not been generated but the connection has been cuted out...



gautam Ghosh
[protected]

Dear Sir,

Inspite of repeated reminders, my broadband land telephone[protected] has been still lying out of order for last 5 days. I have tried different telephone numbers of Santoshpur exchange or Ranikuthi but no response came...those telephones are ringing aftef ringing.

My docket no. is W-7820.

Please look into this matter seriously.


Regards,

Soumik Basu

re connect my phone [protected]

my phone does not work..plz send any person to repair it

i have send 5 message for changing of bsnl anant life time to saral.but till it was not respond for the same.
mob. no. [protected]
please take necessary action.

Could You please inform me when the 3G Data Card would be available?If it is not available right now, can I apply for the BSNL Data Card(CDMA) for the time being?

My Number is 24285029 and the number is not working after two visits to your office and filling up forms. Can someone from your office please HELP ASAP.

I am a subscriber of BSNL Kolkata, under Ranikuthi exchange. my tel.no. is 24342546. I have not received any bill from may 2010 to till february 2011 and you have cut of the connection from june 2010. I also gladly accepted for ur kind disconnection, now i hv received one bill from ur office through speed post on 3.3.11 therefore request u may plz adjust the bill amount for 10-may-10. and 10-july-10 from my security deposite. After adjustment if the amount is due plz send the same for payement.
THANKING YOU
URS FAITHFULLY
Babli Pal.
Tel. no. 24342546

dear sir
i beg to state that i niranjan das majumder appleid 0n 2 nd december for shiftiny my land line which is 24307935 from 279/2 n.s.c bose road kolkata-47 to 6b baishnabghata lane, kolkata -47.but still now there is no response.i need your kind co-operation as eraly as possible.
thanking you
niranjan das majumder

I am a subscriber of BSNL Kolkata, under Jadavpur exchange. my tel.no. is 24173763, Customer ID : [protected], Account No : [protected]. My payments were made through ECS but from Dec'19 onwards the payment were not made through ECS why ?. Now, one telephone call has received in my landline no. asking me for payment of due amount physically at Ranikhuti exchange. The online payment option is there in January 2020 bill No EDCWB[protected] dated 06.01.2020 due date is 27.01.2020 for Rs.1035/-. If I pay the bill online will there be problem. There is problem in paying physically in cash that's why ECS option was given. The bill for last 10 years paid through ECS only. Please reply.

Yours sincerely,
Tarun Das.
[protected]

to identify the no of calls made you can look at the printed landline bill.
but if you want more details like how many calls have been made to which number then you have to submit your printed landline bill at the TRA department at telephone exchange office. some office take application for that job and some dont.
afer 7 to 10 days they would call you up and ask to receive your call details from office.

sir,
i want the call details for the month of march 09 in r/o of my tel 22672102. my cons. no. is [protected]. kindly suggest me the way to get it.
Sarat kumar dash

sir,
i want the call details for the month of march 09 in r/o of my tel [protected]. my cons. no. is kindly suggest me the way to get it.
Sarat kumar dash

[protected]

GPRS SETTINGS NOT AVAILABLE
GOOD MORNING

I have mobile (sonyericsson w150i) i am still not able to get GPRS settings from BSNL. I have made complaint many times for the same and tried many times but no reply was received.

right now i m using BSNL sim and my NO. is [protected]
send me settings of GPRS for sonyericsson w150i