Bharat Sanchar Nigam [BSNL] Complaints & Reviews

TO
CHIEF COMMERCIAL MANAGER /DIRECTOR COMMERCIAL,
BHARAT SANCHAR NIGAM LTD, WEST BENGAL CIRCLE.
CC-- Director, BSNL, SALT LAKE OFFICE, NEAR LALKUTHI.SALT LAKE/ GM, BSNL OFFICE, 2525 EXCHANGE, NAGER BAZAR, DUMDUM, KOLKATA, JESSORE ROAD.

SUB--RESTORATION OF MY LANDLINE NUMBER[protected], WHICH IS LYING DEAD FOR MORE THAN A MONTH.

DEAR SIR,
I WOULD LIKE TO DRAW YOUR KIND ATTENTION TO THE FACT THAT MY LAND LINE 25253661 IS LYING DEAD FOR MORE THAN A MONTH. I MADE REPEATED COMPLAINTS TO RESTORE THE LINE LINE BUT OF NO AVAIL TILL NOW.IT WONT BE OUT OF CONTEXT HERE TO MENTION THAT I SERVE THE GOVT OF INDIA AS A JOINT DIRECTOR OF DVC, ULTADANGA, SECRATARIAT, KOLKATA AND MY LAND LINE IS VERY IMPORTANT FOR VARIOUS REASONS INCLUDING MY SECURITY AT RESIDENCE. I URGE YOUR KIND AND IMMEDIATE INTERVENTION TO RESTORE THE LINE, [protected].
THANKING YOU
SINCERELY YOURS, MY RES: D-103, BLK 1, KOYLA VIHAR VASUNDH-
ARA, VIP RD, KOL 7000052.PO-AIRPORT,
WB, INDIA.
THE 7TH OCT, 2008
BALLARI SARKAR
JOINT DIRECTOR,
DVC, KOLKATA, INDIA
[protected]

My landline number is[protected]. I also have a broadband connection on this number. Since the morning of 08/10/08 (today), the phone is on but there is no broadband connection.

Check your account usage site could not be opened for more than one month
Dear Sir
I am presently in 500C Brand band connection .The BSNL account usage site from where the broadband usage is seen could not be opened for more than ONE month.Occasionally this problem arises.
The problem was informed to the Concern staff member of th BSNL office. Till date there is no remedy . Please rectifies the problem at the earliest .
Thanks,
R.RAMKUMAR
188A, Park Road,
Mariappa Nagar, Chidambaram, Tamilnadu
Phone:[protected]

We want recharge the Prepaide Mobile Rs 100/-

SIR
I AM A RESIDENT OF SECTOR 38-WEST AND HAVING 3 BSNL MOBILE AND ONE LANDLINE NUMBERS AT HOME.BUT THE PROBLEM IS THAT SIGNAL IS VERY POOR IN THIS AREA. WE ARE NOT ABLE TO RECEIVE THE CALLS CLEARLY. SOMETIMES, WE HAVE TO DIAL THE NUMBER THROUGH LANDLINE TO COMPLETE THE TALK. THIS IS CREATING LOT OF TROUBLE AND THE BENEFIT OF MOBILE PHONE IS REDUCED AND BECOMES ANNOYING.
PL LOOK INTO THE ISSUE AND GIVE THE SOLUTION AT THE EARLIEST SO THAT THE BENEFIT OF BSNL SERVICES CAN BE TAKEN FULLY.

ONE MORE ISSUE IS THAT SOMETIMES WITHOUT ANY CALL SOME MONEY IS BEING DEDUCTED. THIS SHOULD NOT HAPPEN. AND SOMETIMES WHILE RECEIVING THE CALL EVEN AT 38-WEST, ROAMING CHARGES ARE DEDUCTED. THIS IS FOR YOUR INFORMATION AND NECESSARY ACTION.

Sir,
I have recently changed my broadband plan from plan 250 to plan 500 under which free downloading facility is being provided during night hrs i.e. 0200 to 0800 hrs. I wish to mention specifically that I have changed my plan just because I have to download some big files from rapidshare.com. First two days I got bandwidth of 1.5 to 1.6 mbps and download speed of around 200 kbps I have downloaded around 2 GB during those days after that my net was not working for a day then when I complained about my net my net was rectified but my speed specially during free downloading hrs are limited to 155 kbps and downloading speed of just 15 to 20 kbps. I have complained everywhere, local exchange, regional call centre, mailed to local and regional officers but my complaint is still unheard. Now I am planning to take help of Consumer forum and will ask for rebate in rental as the complaint is unheard for 1 week.

SIR,
THIS IS JAGADISH FROM HYDERABAD AND OUR TELEPHONE NMBER IS[protected] AND IT IS ON FATHER NAME(CH.L.SUNDARA RAO).WE HAVE COMPLAINED FOR CHANGE OF HAND SET LOT OF TIMES, BUT NO ACTION HAS BEEN TAKEN AND WE ARE FACING LOT OF PROBLEMS WITH THE SET, AND WE ARE FACING SERVICE PROBLEMS ALSO, PHONE IS DICONNECTING REGULARLY AND RIGHT NOW PHONE IS NOT WORKING.WE ARE TRYING BOOK COMPLIANT ON EXCHANGE COMPLAINT NUMBER BUT THE COMPLIANT IS NOT TAKEN SAYING THAT NUMBER NOT BELONGS TO THE EXCHANGE.WE HAVE GIVEN COMPLIANT IN THE EXCHANGE OFFICE BUT NO ONE HAS TURNED UP.SO PLS LOOK IN TO MATTER ON EMERGENCY CASE

iam the user of bsnl excel prepaid since 4 years my complaint is
about caller tune, iam using caller tune from 7 months, i have selected an new caller tune its is not activated on my mobile my

The connection to landline phone no[protected] is frequently interrupted. The complaint is rarely attended. The phone connection is restored automatically but is snapped again. The phone is useless for about 10- 15 days per month since last 4 months but the rental charges have to be paid in full.

I have a landline provided by BSNL, unfortunately I also have a Data One Broadband service. For the last four months my internet connection gets dropped immediately after connecting. The DSL led goes off and comes back, I try to connect back, it is either phone line busy that is shown or a connection established only to get disconnected in the next few seconds.
I have been trying to get this rectified and I have atleast 10-20 complaints registered some of them that I can recollect, 67424, 67758, 62358, 2588. I have one registered even yesterday.

I contacted the JTO Mr, Amarnath in gandhinagar and initially he said this is a problem with the so called server. I then contacted Mr. Narsaih (I guess from Lakdi-ka-pul) who promised some action but none done. I spoke to Mr. Ravinder in Mushirabad exchange (Responds good to the calls), he inspected the line and informed me that the phone line to my apartment is very bad. This is communicated to the JTO in gandhinagar 2 months back, no action yet. Mr.Suresh in the JTO office in gandhinagar agrees that the line is bad, Mr.Swamy promised this will be corrected. No use.

I pay around 750 per month for this no service that I use. I need to get the entire amount paid, refunded to me if this service continues.

Can some one responsible and accountable in BSNL, if there is any, please act on this. It is really frustrating when people sit on complaints for months together. If this cannot be done, please let me know of that so that I can switch over to some other broadband connection.

I was unable to get the details online to whom I can submit my complaint while searching the internet I found this right to information link on the internet,

http://www.punjab.bsnl.co.in/rightofinformation.htm

I wrote an email and it bounced back with the following message. It appears as if nobody checks this account. Please suggest whom should I contact? Below is the bounced message and the original message sent to BSNL representative



his Message was undeliverable due to the following reason:

The user(s) account is temporarily over quota.

<[protected]@bsnl.in>

Please reply to <[protected]@bsnl.in>
if you feel this message to be in error.

Final-Recipient: RFC822; <[protected]@bsnl.in>
Action: failed
Status: 4.2.2


[protected] Forwarded message[protected]
From: "Sandeep Bains" <[protected]@gmail.com>
To: [protected]@bsnl.in
Date: Tue, 7 Oct 2008 14:55:56 +0530
Subject: Broadband connection details
Mr. Rakesh

I would like to know the list of documents that are required for getting a Broadband connection for a Pvt. Ltd. company? I been trying to apply for this connection but every time the office demands different documents. I would like to know what should be attached with Broadband application form.

Also I tried to find the contact email for the DGM or GM Chandigarh but found that the list has email addresses not belonging to BSNL. Can you please provide me the genuine list? You can verify this on the below link
http://www.tnd.bsnl.co.in/contact/tel_dir.php

You can contact me either using this email address or by calling me at following number ([protected])

Thanks,

Sandeep Singh
[protected]

BSNL is providing a telephone connection in India and giving poor response if we rise any complaints against our home telephone. BSNL is supposed to give service to public if any problem or mistakes in their side. Instead of giving service, BSNL provides bad reply and poor response. How public will support BSNL government organization. Hence public will supporting private sector who provides telephone service and good response for public.
In velachery BSNL office, Staff's is not working for people and they are not ready to rectify if complaits rise. They will come and physically sit in office and go home.
When BSNL will rectify their faults?

Dear Sir,

It is going to be 1 month i bought a BSNL topup for Rs 56/-. I tried to top up in my mobile number. but a message came as this voucher is invalid. Then i called several times for the customer care but there was no reponse and given a complaint number as 55143. but still no action is taken up.

Request you to kindly do the needful as soon as possible.

Rehmath,...

I got BSNL broadband connection home500C that have limit of 1.5 GB for a month and for 80 paise/mb if exeeds. Even I got the connection at July 1, 2008, they did not provide us Portal Id and password to check our used data usase and finally after a long, somehow we manage to get it on July 28, 2008. and first of all I check my usase of data then I come to know that I need to pay for 8.5 GB that would be nearly 7, 000 rs.
Now, tell me what can I do. BSNL is thief. They are cheating. They dont tell you how much you are using so that it could exeed as in my case and everybody know that for this much amont I could have net for 1 year with unlimited download. But they even dont offer anything like if you use more data tranfer and you exeeds unlimited charges then you should pay for unlimited as it should be .
So, finally I could conclude, those are thieves beware of them.

I am from Indore M.P. My phone no. is [protected].
My BSNL broadband, dataone is not workimg since 2nd of July 2008. I booked complaint on 4th of July 2008. They gave me complaint no. too - A58. Nobody turned up. Later I had to book complaint freshly, the no. being A248 .I have been constantly enquiring as to when they would attend to it. Each time they say they will see to it. Where should I go now, even the senior staff at their nearest office Patrakar colony, Indore, is paying no heed.

i have taken broad band connection in the month of jjune08 with rs 750/- unlimited scheme from your office at kapurthala punjab .from last 20 days internet services have become from bad to worse and internet does not get connected for most of the time i have personally lodged complaint to sdo sh gandhi with mobile no as [protected] at kapurthaLA OFFICE BUT INSPITE OF HIS ASSURANCES NO ONE HAS COME TO ATTEND THE COMPLAINT
KINDLY LOOK INTO THE MATTER AND TRY TO GET IT RECTIFIED AT THE EARLIEST
FROM AGYA PAL SINGH LAMBA
34 LOWER MALL
KAPURTALA
144601
[protected]
MOB NO [protected]

i am using BSNL Land line Facilitiy since 2004 at same location in Andhra Pradesh.
Even i given a written application to JTO Sullurupeta in june 2006, i have not recieved the facility till (2008) now. i and my family is suffering because of annoying/mischievous calls and threatenings continuously.

i have humble request to provide Caller ID facility to my phone for proper identification and police proceeding against the culprits..

thank you.

Dharmendra Kumar
Sci. / Engr. SDSC SHAR
Sriharikota, Sullurupeta
Andhra Pradesh

Respected Sir,

My Name is Manikandan and i have recently booked the broadband service on03/07/08 Bill no:66387 Tin:[protected] DlNo:20ms604/21 the executive who collected the money for the same promised me the connection within 10 days whereas only the landline was connected no:[protected] and in spite of giving N number of calls to the Madhavaram Exchange finally they installed the modem on 24/03/2008 whereas it was not working an i had to call our Exchange JE whose mobile number is [protected] who spoke to me in a harsh and impolite manner since i got irritate becas of this issue after our conversation i called Madhavaram exchange AE whose mobile number is [protected] who answered my call and the only person who seem to have understood the customers problem he asked me to take the Modem to the Exchange and get it replaced but when i went there the person requested me to leave the modem there she engineers are not available and said it will get replaced the next day i.e on 25/07/2008 which is not done so far and wen called the JE he didnt help me keeping in mind tht i didn't speak to him nicely not only that they have disconnected my land line number also and till now have not repaired it in spite of n Number of complaints made to the exchange. Now i kindly request u to look into this matter seriously and sort it out since i am not getting any sort of response from the Exchange.


Thanks and Regards,

S.Manikandan

[protected]

sir i m using bsnl prepaid.my number is [protected].and sir every month 30 rupees will deduced from my balance.i got a message from 51819030 that is "YOUR SUBCRIPTION FOR THE DATING SERVICE HAS BEEN RENEWED FOR NEXT 30 DAYS. RS.30 CHARGED".i m want to deactevate it. AND BSNL COSTMOR DID NOT RESPOND ME.so anyone help me to deactevate dating tips survies. SIR HOW I M DEACTEVATE THE DATING SURVICE PLEACE HELP ME PLEASE PLEASE

Sir,

I have BSNL data one connection.My telephone number is[protected] .All of a sudden it stopped functioning. I made a written complaint on 5/7/08.On 8/7/08 after checking the modem installed at my residence I was told that the port has been changed and within two days it will start functioning.It didn't happen and I lodged a complaint again on 12/7/08 (complaint No.453).I was told that it will be done the next day.
I am a distraught person as they will send the bill promptly for this month's service also.

I contacted by phone today just before writing this complaint.but I am sure it is not going to be corrected even now.

Is BSNL irresponsive to complaints?.Are they lacking experts?
I expect that at least seeing this complaint they shall respond.