[Resolved]  BSNL (Calcutta Telephones) — Excess Broadband Bill

Address:

North 24 Parganas, West Bengal

Respected Sir,

I am a subscriber of BSNL landline and broadband service. My telephone
number is[protected].

My broadband connection has started from 30.09.2010 in 299.00 schemes.
My modem was in free service. I have applied for new modem (rental
basis) on 27.02.2012. But the telephone bill I had excess bill amount
for the Bill period from 01/02/2012 to 29/02/2012. My Bill amount is
always around Rs 340.00. My last bill amount was 660.00 for the Bill
period from 01/01/2012 to 31/01/2012. I can’t pay the excess bill
amount. Now kindly take action to send rectified the bill immediately.
You can check all my data record from Sep 2010.


I have already informed to all the BSNL authorities about my Telephone
set problem (It is totally out of service) and broadband problem from
last 5-6 months (Error No 678). I am facing Broadband problem
regularly. I came to Dumdum & Kestopur Exchange on 27th Feb 2012 for
complaints booking. Docket No: [protected] after that I have applied
for reconstruction every week but till the problem not solved. Now a
huge amount bill comes to me. I am seriously very much frustrated and
unsatisfied form BSNL service.

Kindly take an action for false excess billing and smooth broadband service.


Bill Details:

NET AMOUNT PAYABLE IN THIS BILL 2541.22

MONTHLY FIXED CHARGE 1600.61
ONE TIME CHARGES 750.00
USE CHARGES 0.00
SERVICE TAX 190.61
LATE FEE 0.00
TOTAL CHARGES 2541.22



Name: – Mr. PurnaNanda Mazumder
Customer ID: - [protected]
Tel No: - [protected]
Bill Number & Date: – 80570880 – 09/03/2012
Payment Due Date: – 29/03/2012
Bill period: - 01/02/2012 to 29/02/2012

Regards,

Dibyendu Mazumder



Respected Sir,

I have already mailed you for the telephone and Broadband problem & Excess billing of Broadband on 27th March 2012 but it’s not solved till now.

I have complaint against the Excess Billing on 31st March 2012 on AOTR of & DE (External) Dumdum Telephone Exchange physically.

The AOTR confirmed me that bill be rectified. He check my data and details and cutoff the fess to 3201.00 to 880.00/- .

Yesterday I have got a bill amount of Rs. 3976.00.

I am not understood what is going on, I have applied for rectification of bill amount, and they have gave me receipt of application. Broadband is out of service from 6 months. I have totally fed up about landline and broadband. Are they serious and sincere about their work?

I can’t pay the excess bill amount. Now kindly take action to send rectified the bill immediately.
You can check all my data record from last 6 months.
Otherwise please cutoff my BSNL Landline & broadband line immediately. I cannot pay excess and unused bill.


Regards,

Dibyendu Mazumder